I recently lost my mom and called many mortuaries and this one drew me in because of how warm, kind…read moreand sincere Brandon was. Also, I compared the cost with other mortuaries and this was way more affordable!! Brandon helped me from beginning to end and was very patient with all my questions. He sent photos to me of caskets in the color I wanted for her. He even texted which was convenient since I work full time and can't always take a call. When we changed our mind to cremating he helped us and sent us a catalog to review and continued answering our questions. He made sure we didn't miss anything and helped guide us during the difficult time. The staff there were so professional and kind. The mortuary was well maintained and I love that it's historic. I will refer friends and family here and plan to use this place if unfortunately we are in the same circumstance again.

Attended celebration of life of a friend …read more.. In Riverside this mortuary is considered as a historic funeral home !! Offers personalized funeral as well as cremation services !! Staff available 24/7 !! Reception area provided at the upstairs hall ..

Catherineann was so efficient, knowledgeable , compassionate helping us at this time…read more Thank you for all you've done for our family. The Gonzales Family

This is a pain no living parent should ever have to endure. Rene, was amazing at providing me peace…read moreof mind with my daughter's services. All my questions and concerns were addressed. Thank you Rene, again for stepping in to help with my arrangements during such a chaotic time.

The two women, Evette and Alonna, were very easy to talk to, took all the pressure off me and took…read morecare of every step. They know exactly what to do and answered every question. A beautiful wooden box is included in the price if you don't want to buy an urn. It does take a couple of weeks from first meeting to receiving the death certificates in case anyone is wondering. There was a problem getting a doctor to sign the certificate so that may have been the cause of a few of those days. But you can trust them to do things right. They are located about a block west of Jefferson. You have to turn north onto Enterprise Circle from Winchester to get to the parking lot. Go to the second floor; go down the hallway to the left and they are the first or second door on the left.

I needed the basics and received them with respect and dignity. Very much hands off approach where…read moremost interactions were via phone and online. Great value compared to the rest. Services needed and wanted were available and accomplished timely.

Staff was in contact with me throughout the process, answered all questions I had, and went above…read moreand beyond to get the remains to me when I was too sick to leave the house. Really nice people, I'd recommend them to anyone needing mortuary services

This was our 4th time using Rose Mortuary. the most recent was about 2 weeks ago. from the start of…read morethis process, Amber was amazing. we were able to handle everything over the phone. She made the process so easy in this difficult time for me and my family. we truly appreciate her and everyone at Rose Mortuary.

The Transport team, specifically Greg Luna and Abel Gonzalez, provided exceptional service during…read moreone of the most difficult times for our family. They arrived at my parents' home to transport my father after his passing and handled everything with the utmost professionalism, sincerity, and compassion. From the moment they arrived, nothing felt rushed. They carefully explained each step and treated my father with the dignity and respect he deserved, as if he were their own family member. As a special and meaningful touch, they honored his U.S. Army service by covering him with a flag. That gesture meant a great deal to us. Greg and Abel are true professionals who did an outstanding job. I highly recommend their services. Thank you both for your kindness and care.

Justin was so sweet and exactly the presence my family and I needed during this time. He was quick…read moreto respond, thorough and flexible. He went above and beyond in every aspect and was so caring. He handled my family member with such dignity and care. I can't recommend him or this company enough.

Conduct Observed During My Father's Funeral Service…read more Dear Mr. O'Connor, I feel compelled to bring to your attention an incident that occurred during my father's funeral services that was both surprising and profoundly disappointing. As I walked past the last pew, I overheard one of your staff members speaking with a woman I did not recognize and referring to me by saying, "Oh, that's the one." In an environment that is supposed to embody dignity, discretion, and professionalism, it was unsettling to witness what appeared to be casual commentary about a grieving family member during the service itself. Such remarks -- particularly when made within earshot -- create the unfortunate impression that private family circumstances are being treated as conversation rather than handled with the respect and confidentiality one reasonably expects from mortuary professionals. I chose not to address the comment at that moment out of respect for the solemnity of my father's service. However, the incident has stayed with me. Families come to a funeral home during some of the most vulnerable moments of their lives, trusting that the staff present understands the gravity of that responsibility. Observing behavior that suggested otherwise was both jarring and disappointing. I am certain that the standards you expect within your organization are far more reflective of professionalism and discretion than what I experienced that day. For that reason, I felt it important that you be made aware of the situation. I would welcome your assurance that this matter will be addressed so that other grieving families are not placed in a similar position. Appalling...

This place is wonderful. The guy Rob helped us with my father-in-law funeral arrangements he was…read moreabsolutely wonderful. Very kind very sweet and helped us in anyway possible that he could This is such a hard time in people's lives and he made it just a little more easy on us and we appreciate it so much so Rob thank you again for your kindness and your help

Incompetent staff, no sensitivity for what the family is going through. Truly just a business…read moretransaction for the employees. Certain Employees were highly inappropriate during this time.

Called and the guy I spoke with sounded unsure about what plans they offer. Spoke with someone else…read morethat was supposed to be in charge and she was disrespectful. Wouldn't do business with them or recommend them. Don't know how they are even in business.

Norco Family Funeral Home is a family owned business and you can certainly tell with the…read morespecialized service, support and respect for your loved one. The compassion and kindness during our most difficult time was truly an amazing service that John and his team gave us. Thank you all for what you do! The Cavanaugh Family

Yes, people make mistakes. But when a mistake has a cost, the person responsible should absorb it,…read morenot pass it back to the family who's already burying someone. I paid Norco Family Funeral Home to order 4 death certificates, expecting them ready by the funeral date. When I needed one sooner, I bought a copy directly from Riverside County for $26 and found errors on it, which made it unusable. I caught this before the funeral home placed their own order, which saved them $104 in re-order fees. I did their quality control for free, in the middle of planning my father's funeral. No apology or thanks from them, but whatever. I move on. The funeral came and went. No certificates. "Check back next week." When I called the following week, I was offered two options: drive back to pick the certificates up myself, or have them mailed with no guarantee -- they were "not responsible" if anything happened. I believe I was speaking with the owner, Jon, who repeated that phrase like a liability shield rather than an answer. I asked for certified mail since I couldn't make the drive again, and he quoted me another $50 for it. No apology. No offer to reimburse the $26 I'd spent on an unusable certificate. No acknowledgment that I'd saved his business over $100. Just "people make mistakes," and arguments every time I brought up those facts. The service itself went smoothly, which is the only reason this isn't one star (although they forgot to play the music I had sent). But Jon's attitude and refusal to right his wrong truly shocked me. Norco Family Funeral had every chance to make this right, and chose not to. That tells you everything you need to know.

On July 30, 2019 We lost our beloved brother…read moreGilberto Zuñiga Not knowing what to do or where to start, i found Emerson Bartlett Memorial Funeral Home. Where i met Christian, Thax to him he guide my family n myself step by step in these painfull hard times. Very professional!! But what i appreciated about this place n the staff we were treated as family, Mr Christin was very patcien,and Understanding, very compassionate not taking advantage of selling us what we didnt need. Christian helped us from the beginning all the way till the end. Thank u Christian n to ur wonderfull staff for making my brother's funeral memorable. Upsalutly no complains, HIGHLY! RECOMMENDED !! theres no reason to go anywhere else. Emerson Bartlett Memorial Funeral HOME, is the place Thank you, Sincerely Familia Zuñiga.

Alexis and Christian were extremely professional, caring, and responsive throughout the entire…read moreprocess. They made a very difficult time manageable by always anticipating what we would need. Alexis was very patient with our questions and went above and beyond to ensure that all of our wishes were met in the short time frame we asked for. We appreciate him so much!

I feel a bit weird giving a review for the situation but I feel that I would like to know my loved…read moreones are in good hands in a difficult and really emotional situation. Amanda and her staff has been nothing but kind, polite and professional. What I feel has been really nice is that Amanda has kept us up to date and also just called us to see how our family is doing at this incredibly difficult time.

My mother passed in April 2021. Candance were so helpful and so kind. The service went as planned…read morewith no issues. Flowers were just beautiful and lasted about a week. Slideshow was beautifully done by Candice along with the memory book. Peaceful chapel!