I've shopped here for years and had repeated great experiences. Today was the complete opposite…read more My sizing has changed dramatically recently and I needed new bras. Based on previous experiences, I expected knowledgeable help being measured and fitted. Instead the young lady helping me seemed to be unsure how to help. I brought in my current bras (all purchased at Belle Lacette) to see if I could get the same or similar in a correct size. These were all full coverage, everyday types of bras. First - no measurements, or even an offer to measure me. She wasn't able to find the bra I wanted - not her fault I they're no longer carried. She brought me some alternatives. One worked, but the others were wrong shape, wrong size. It I was there to try things on, so I was willing to try on more. She brought back a skimpy, lingerie type bra. Nothing at all like what I showed her. No coverage - this was an assembly of straps and minimal cups. It was pretty but so far out of the ballpark from the examples I brought in. I had to call it quits. She wasn't able to help. Maybe she's never been trained? I come here for the service, but now I'll just order a few sizes from another source on line and try on at home. Such a disappointing experience.

It is unreasonable to not have a true return policy and to only offer store credit especially when…read morethe bras cost what they do. I purchased two bras and after getting them home, tried them on again for a longer period of time than I had in the dressing room, and one caused me to break out in a rash because the fabric turned out to be extremely itchy. I was a first time customer and it was not even mentioned that there is no refund for returns should they not work out. They should be very up front with that information. It is the responsibility of the shop to INFORM VERBALLY to new customers about an extremely different return policies that are nowhere near the same in other businesses selling the same products. I was appalled and disgusted that I couldn't return them for a refund when I had never worn them and came back a week after purchase-soonest I could get there considering their store hours and I work a full time job. This is absolutely the "pink tax" or "women tax." To say no return whatsoever is unacceptable in business today and honestly now I have a store credit I will not use and I will not refer this business to anyone. I have lost nearly $200, so to me, this is theft by the business considering I won't be able to find a bra that fits my body type in that shop. Store credit is useless when it won't get used and to say it never expires well, what if the business closes? Then the store credit is absolutely useless. I had hoped to find good customer service at a local business, but turns out that is not the case.

This place is huge! The wonderful gentleman helping my hubby and I last night was incredibly…read morehelpful, friendly but not overly intrusive!! I signed up for their rewards program because we will be back and shop around more!!

This is a huge store with one of the widest varieties of feel good supplies that you can imagine,…read moreshort of going on the internet. The store is brightly lit, well laid out and inviting with good a/c in the Arizona summer heat. Employees are respectful, helpful and do not make one feel ashamed or embarrassed for being in the store, regardless of what you are purchasing. From soft to hard core, bachelorette party to intriguing, they have great prices on a wide selection of toys. I have to admit I'm not one who frequents such places, not that I am a prude mind you, but the experience was very user friendly. I would recommend this particular Castle store to anyone looking for anything ranging from novelty items to make your grandma blush items.

Fist time visiting Secrets...OUTSTANDING! My girlfriend and I have shopped many others over time,…read morebut we have to say that Trish made a fun experience GREAT!!! She was knowledgeable, funny, very comfortable to hang out with and really listened before offering her expertise - it was like having our own valet that we could have as easily been hanging out with socially. (more like a cool friend than a valet though). Trish has all of the answers for any question you may have, and All of the other folks were also very cool and happy to be there! They have everything you need/want, and nothing you don't...very well thought out inventory and quality products; everything mechanical carries warranties and they have just the right selections without a ton of other stuff. The place is very clean and well set up, no clutter. We are happy we found Secrets! We are return customers for sure!! Thx Trish!! See ya again soon...

Rude white ginger lady with messed up teeth needs a attitude check. Today I was trying to purchase…read morea pair of $70 pleasures and had asked if I can get a pair without marks on them/ a pair that people clearly haven't been trying on , she then asked me what marks and I showed her and she walked away to have her employee tell us they don't have any other pairs in the back just rude

If you're struggling to find a bra that's comfortable for you, please give this place a try!! I've…read morehad 2 kids and my bras just don't fit the way they used to. I've been living in nursing bras and sports bras. My husband booked me a fitting here and it was life changing! There were 3 different employees helping me out and they were all amazing when I was feeling pretty awful about myself when I walked in. They reassured me that they would find something I would love, and it worked! They will measure your size and then bring you all different styles of bras to try on. They have everything from minimizing bras, push ups, sports bras, and lingerie. I know as a mom, it's hard for me to spend the time and money on myself. However, this was so so worth it! Thank you guys.

I will admit I was skeptical when I walked in and found two very young girls at the helm. Neither…read moreeven needs a bra so how could they help this menopausally shifting body?? They were sweet, knowledgeable, and made me feel very comfortable. She said, "I know exactly what you need." She brought me that bra, and so many others. But of course I ended up with the one she knew I needed from the beginning!

Just absolutely amazing. Miranda is phenomenal with her camera skills as well as her hospitality…read moreskills. She made me feel at ease and so comfortable like I was a girlfriend talking about every day life. She is very responsive and interactive. She was great with her instructions and never made me feel rushed. She also was available to answer any questions I had prior to my appt. I was impressed with the makeup/hair artist Tanya. They make a great team to get amazing photos. 1 billion out of 10 recommend.

Miranda is a professional and has such positive energy you cant help but feel comfortable. The…read moreprocess seemed self indulgent so I avoided it for years. But I did it -loved it , and had a lot of fun feeling feminine and sensual even in my 50's. It was I gift for my husband but also myself. As someone who is typically more comfortable taking the photos than being in them, it was nice to see myself in a flattering light with no judgement but my own. It is something I can hang on to and even if I never show anyone - it is a powerful thing to have for yourself. Knowing you can be strong, professional, resilient , etc but also have this feminine part of yourself documented as part of you also, is really cool-whether you share it or not. That being said -my husband loved it ;)

I love. Being a new resident here from Las Vegas where it was sex store city, the first place I…read morewent to was fascinations... it wasn't very fascinating at all, and decided to take my business elsewhere. Both the times I went, the employees were genuine and helpful. They have hot clothes, lingerie priced so well it's excruciating not spending your paychecks here, and a great selection of anything adult related that you'd need. I'll be coming here frequently

Mick was wonderful! They were super informed about all of the toys and very eager to help us out!!…read moreThey went above and beyond explaining everything. Thank you so much for your assistance!!

We went to an outdoor festival on Valentines Day and it was a good time checking out the venders…read moreand sample stations

Our first trip to this location, the store is one of the largest and includes more selections…read more We were greeted inside by the aptly named 'Joy' who after we toured the store on our own, Joy was wonderfully helpful and full of knowledge about the products we were interested in. Joy made a recommendation which has now become a quick favorite for us both. We'll be back!

This is my absolute favorite place to shop for boutique style clothing in my hood! Everything is so…read morecute and there are soooo many options to choose from! Not only clothing, but shoes, and accessories too! They are located just west of extension, on the north side of southern road in Mesa, go check it out before your home girl gets there first lol! Make sure you let them know that Steph sent you!!! Xoxo

I love this place. It's such an amazing experience from the beginning til the end. The store owner…read moreis so kind and very helpful. The items she has on sale is are super cute and affordable! Literally the whole shop has spots perfect for selfies! Even the dressing room area! There's even a hedge the owner decorates according to season. I highly recommend the shop and if not shop online! She has her items in store and online! Totally worth the love of it all!