Note: This VS is similar to the other stores in regards to pricing and selection. I also just want to say that I am not a petty individual, however this visit was a little upsetting and disappointing. I wanted to let this go, but I feel I have to say something. Last week, I arrived at this VS a bit too early, so I waited outside for about 20 minutes until it opened. The female employee who opened the store, gave me a stone-faced look as I entered. She never greeted me, instead she ignored me and whipped out her phone. It was kind of off-putting, but I wasn't going to leave the store over that, since I did make the drive after all. At the time, there was only a mother and daughter (both Caucasian) inside the store besides me. As I was waiting in line behind them to check out, the same female cashier who opened the store (cashier #: 6003321/register #: 40/Caucasian woman with long brown hair and piercings all over her face and ears) smiled and greeted them happily, she even joked with them and made them laugh. This female cashier then went out of her way to wrap their items neatly, and pack their VS shopping bag with tons of pink tissue paper. She made their shopping bag look like a legit gift. That is what VS is known for, they are iconic for the gorgeous presentations of their shopping bags. However, when it was my turn this female cashier came off very cold and uninterested. She never once smiled or said hi or anything. She acted like she had a personal problem with me or something. It was strange. I was also in the middle of asking her a question, when she rudely interrupted me. And then after the transaction was done, she did not say anything and just dropped my items in a bag, and handed it to me. I don't mean to come off petty, but she did not bother to use 1 single pink tissue paper to wrap my items or place any inside my bag. I was confused but I let it go, but still to this day, I am not sure why she didn't put the same effort into making my shopping bag look just as beautiful and special. I don't understand why I was not treated with the same kindness, courtesy and respect as the mother and daughter. It could be that maybe their pink tissue paper is scarce, but either way, I do not feel it is right to treat one customer better than another. I am Asian and I hate to say this, but I definitely felt a strong racist vibe/energy coming from this cashier. To the manager: please train your employees to treat every customer equally and fairly. When I go into a VS store, I go there for the experience. If I am not given the experience, why would I make the effort of driving all the way to your store? This location has lacked decent customer service for a while now. I say that because this was not the first time I have encountered, this type of inconsistency and disrespect at this Westminster VS. I will not make another trip here unless I really need to. read more

I walked into the store today (30 min before closing) and the workers, specifically the female with the long hair immediately gave me a dirty look. I proceeded to say hi and she rolled her eyes and asked what did I need. I already knew what I wanted to purchase and walked straight to the perfume section, however I decided not to bother because how uncomfortable they made me feel coming into the store. As I was walking out, she just continued to give me a dirty look and roll her eyes. I understand that it's before closing, which is the reason I was being mindful and rushing to make my purchase but I decided just to order online instead because the service was horrendous at this location. I have worked in the customer service industry for many years and I understand having a bad day, but this girl was laughing with her coworkers right before I walked in so she was obviously upset that I walked in 30 minutes before closing. read more

Not a big fan of the Westminster Mall nowadays... but my in store experience was . I bought a bra from the Orange location and washed one bra on gentle and it piled up... I called and spoke with Des aka Destiny the manager. She invited me in and handle my exchange on a bad bra. Very ez smooth transaction with the store manager. 5 stars read more

This is for the Westminster mall location. I believe I was racially profiled at this location. I was asked if I needed help 6 times by every single employee. Came up to me out of no where when I was just browsing the entire store to see all the new stuff. It's Black Friday so I wanted to make sure I didn't miss anything. Felt very very uncomfortable as I was repeatedly harassed and my every move watched. They should feel stupid after I walked out having spent $200. Beware of this location because it is likely you will be racially profiled. Very poor experience! read more

I went to the Victoria's Secret at the Westminster Mall. I was pleasantly surprised to have excellent service. I was helped by a lady named Sherri and she was extremely nice and tentative to make sure the bra I purchased fit correctly. Although the Westminster Mall now looks like a ghost town. I would return to this Victoria's Secret, because the customer service was so good. read more

You know why I like this store? Its easy access in and out of the store. And nobody is ever there. Okay, there is a line but a small line. Unlike their sister store in Orange where you wait forever and a day. Park downstairs by JC Penny or by the mall entrance. Plenty of parking in that section. Now. The bad news. There is a PINK store next door. And you cant pat for everything at once. That sucks, especially being an Angel card holder trying to rack up free stuff. The set up is strange. I found myself wandering around aimesely. Did I see this already? I wasnt really shopping for me, I dud that last week ONLINE, so I didnt need a fitting room. The body spray is hard to navigate when there is a line because people are in the way. Service is good. At least 3 girls asked how I was doing and asked if I needed help. I was nice and chatty with them, maybe thats why they were nice to me. Now, if you like the 5 for $27 panty deal. Please buy them at PINK next door. They have better styles and prints than the main store. The deals are amazing here. I think I bought about 10 beanies and pairs of socks for Christmas gifts. And I drove all the way home, thought anout it and drove all the way back for more Beanies. I know, who the heck buys VS Pink brand beanies at a lingerie store? So, yea, a fan. read more

Victoria's Secret - Lingerie Near Me - Westminster, California

beware of the ARMPIT smelling spray! I was shopping at victorias secret looking for a nice christmas gift and i was smelling the bottle trying to see what to get my sister and one of the bottles straight smelled like someone rubbed their armpits on the bottles the smell was so viscous it burned my nose it smelled so horrible i shed a tear dont go smelling those stinky perfumes ! ABSOLUTELY DISGUSTING read more

Victoria's Secret - Lingerie Near Me - Westminster, California

So my friend gave me a coupon that I wanted to use before expiration. I went to this location and I was basically denied access. They have a new system that I am familiar with where the ask you what you're going for (which is fine), and they keep track of how many people are going in and out (which is fine) for covid reasons. However, when I told the woman at the door I wasn't sure, I just wanted to "find something", she went on the headset and told another woman "she doesn't know what she wants", then the person she was speaking to and 4 other employees came near the door and stared at us in a VERY HOSTILE manner. Didn't know it was a crime to not know what you want when going to a store. I expressed how I felt to be spoken about in the third person as they're both standing there with 4 other employees with regard to the level of unprofessionalism and hostility that was demonstrated, and in a nutshell, the woman at the door said "I'm a manager". So I guess if you're a manager here, you get to call a crowd to casually observe customer who don't quite know what they want to get. And in addition, you get to deny access to them-- or maybe just the black ones. read more

i needed some essentials so i stopped here. this mall is one of the saddest around. i was able to find what i needed. no staff in sight to greet or help me. will probably be back. read more

Amanda was amazing and this has been my best shopping experience and finally found the perfect bra that fit properly. Honestly this was the best customer experience ever! I came in to return bras I ordered online. Amanda greeted me and asked if I wanted to do an exchange? My first reply was they never fit me right so I'll just get a refund. She took the time and look what I had bought and instantly knew what I should be wearing. I'm sad to know she may not be there next time I need the perfect fit. Then Destiny was also very pleasant while checking out. Thank you both for a wonderful shopping experience! read more

Terrible experience - their manager was rude and did not acknowledge my questions. She also taunted me for trying to use a coupon. Not likely to shop at Victoria's Secret again. read more

One of my favorite locations is this one. There's the PINK store and Victoria's Secret right next door. It's never crowded so you won't be waiting in traffic for deals on undies. The staff is very pleasant. read more

Took my mom to get some basics the other day...she had never been to a VS store before. Manager that was there took great care of her. Was very patient and made a potentially overwhelming experience very smooth and mom is happy with her purchases. Already wants to go back when the coupon she was given is valid in September. read more

What crappy service. I came in to return something I had bought on my credit from this same exact store. First they tried to give me a gift card back. Then, I explained I had bought the bra from this store on my credit card, and they said sorry we can only give you a gift card because our system is down. I asked how long it would take and the employee told me 30 minutes and told me to go to a different Victoria secret. Probably the worst customer service and waste of time I've had in a while. Will never be coming back here or to any Victoria's Secret. This is why people don't want to go in store shopping anymore Next time I'll just be buying Skims instead online! read more

I came to this Victoria Secret to get some bras.. I don't ever wear bras. I find them to be uncomfortable and just not for me. Well I needed some for a few outfits I had gotten. I was greeted by Myra who measured me and led me to the fitting where Liz further assisted me. We were able to find bras that work perfect for me. Liz was patient and took the time to really find what I was looking for! They also had a deal buy 2 get 1 free so of course I took advantage of that deal! I was also pretty stoked to find bras that I liked! Thanks Myra and Liz for the great customer service! I'll be back soon! - a very satisfied customer! read more

Worst Victoria's Secret pink location ever! The customer service is horrible. Wanted to try on something and I had to wait a long time for someone to show up and open one of the fitting rooms for me. I've been here several times in the last year and every single time there's always a long line at checkout. The staff here is extremely unhelpful very absent and generally unfriendly. I'd rather drive further to go to the fashion island location then come here. read more

Came in this weekend for a coupon I received via email. I had a 30% off a regular priced item and finally decided to purchase my Bombshell Seduction 3.4 oz perfume. I have been wanting it forever but the price seems a little too high for me. So I took advantage of this deal! So happy I did. Of course the coupon was to be purchased with your Angel Credit Card and now owe my credit card but its great! I usually pay before my billing cycle. Staff here is friendly, and as usual. read more

No pink open. Terrible customer service. Pushy annoying sales ppl and bras that look like they're made for 60 year old women since they refuse to carry pink read more

Victoria's Secret is the largest American retailer of women's lingerie and from a store like this you would normally expect the best costumer service ever. However, in most VS locations sale assistant is a privilege for a costumer. They would never approach you first. Conversely you will have to look for them all over the store and almost beg them to help you find your size. We all know this famous phrase "if you didn't find it in front, I don't think we have it somewhere in a back". BUT in this location sales assistant approached me first and since she saw that I already have VS bag in my hand she asked me if i was there for an exchange. She immediately found a size that I needed and was extremely helpful. At the cashiers as soon as the line got bigger than 4 people they opened another one. So far I think this location is the best in the area. And I finally found my size after searching in 4 different stores! :) read more

Victoria's Secret - Lingerie Near Me - Westminster, California

Consistently great customer service here at Victoria's Secret at the Westminster Mall. Ladies here are respectful, professionals and very knowledgeable, each can personally tailor your specific needs regarding sizing & style. Oh!!! How I love beautifully made lingerie so I am very appreciative that they always take the time to help direct me in what is literally, hundreds & hundreds of choices. They always take time to help me, continually coming back to check up on me. This review thus is a thank you for the years that they have guided & helped me. They always recognize me and acknowledge my patronage with courtesy. Lien, a very beautiful, intelligent & gentle young lady is incredibly astute with bra sizing. She's an asset to her company & a gem to their customers. She noticed I dropped some weight thereby effecting my cup fullness and suggested different styles that would fit my needs, bringing the various choices to my dressing room. Daniella, possesses genuine kindness and care. She patiently helped me with my online purchases. I want to thank Annie, Destiny, and the managers too. There are ladies I'm definitely forgetting here, simply because I can't remember their names. With humble gratitude, ladies, thank you for continually making me feel welcomed at your store. Victoria's Secret is the only store I go to at Westminster Mall. read more

Bras, panties, and some yoga pants are okay. But the sweat pants and shirts in my opinion are terrible. I've washed them and can't even wear them for anything but pj because the material is all messed up after the wash. Material form lint looks like I found my stuff at second hand store but it's brand new. STAY AWAY FROM THEIR SWEAT OUTFITS. They are terrible and poor quality. Underwear are great though and bras. But we can't expect any more from a company thats not known for anything other than that. read more

D was very helpful with my return today there was a solution where it wasn't accepting the return she found a solution and she's such a nice person who always greets me when I walk in all the time and the girl who was there with her was very helpful too I never make reviews but they both are good employees. read more

Went in to do an exchange. I was greeted which was nice but my experience wasn't great. There was a lady in front of me who bought some stuff and asked for 5 VS bags. They were given to her. I went to return some of the panties I had purchased. They were meant for my best friend for her bday, but since I over did it I returned some. the girl checking me out seemed very annoyed that I was returning them. I mean it's not like she personally is losing money so idk what her deal was. I asked if I could have a small mini bag so I could have a cute bag to give my friend her gift in but was told no that I needed to purchase something. I definitely feel like it was personal. I asked a manger what the deal was and she said it's cause people were stealing. I had a VS bag with me already so if I wanted to steal technically i had the means to do so but i wouldn't. Not to mention the check out is right in front of the door. You would see me run back in with the empty bags lol. Been coming to this Victoria Secret now for 13 years...probably have spent over $5000 on stuff kind of stupid I couldn't have a 75cent bag. Giving 2 stars cause this place use to be nice. read more

I had purchased a gift card of $50 at Victoria's Secret in the Westminster Mall. I had the receipt and paid for it with my VS Angel Credit Card. Unfortunately, the gift card was stolen. I still had the receipt with the gift card number on it. I planned to give the card as a gift to my friend's daughter, who lost her Father tragically. I waited in line at the store. When I was called up to the clerk, she said she could not help me. She directed me to call the 800 # and check the balance on the card. I requested that she help me do that, she said no. She said that "I have a line." I looked behind me on this Saturday morning in the store. There was a "Line" of 1 person! I tried to call. No reception in the store. Went out and called when I had reception. Reached a representative who was difficult to understand with a think accent. He told me he could not help me. He told me to go online. I did that. It requested the gift card #, which I had. Then it requested a PIN, which I did not have. I went back into the store and requested to speak to a manager. I was brought to the front of the store where 2 managers were speaking. I explained the entire situation to both managers and my need to get a replacement card for a gift tonight. Neither manager offered to assist me. I simply requested someone to be with me while I called the 800 # again. They both refused. I was so angry. I told them I realized it was the holiday season. I told them I made an effort to arrive at the store earlier in the morning, when they were not as busy. I told them I called the #, went online, was disconnected, etc. Was it too much to ask for their guidance as I once again called the # to simply get the balance on the gift card to see if it has been used? I am contemplating cancelling my Angel's credit card and never patronizing this establishment again. read more

This store has the best I mean the best customer service!!! But a huge Thank you to FRANCIS, thank you for all your help and patience! All the girls here are super super nice!! They are very friendly and helpful!! Keep up the good work girls! read more

This review is for Pink. WE LOVE GABBY!! I walked in to help a friend shop planning on not buying anything for myself. We walked in and were INSTANTLY greeted by Gabby. We were dancing to their throwback Thursday tunes and not only did she laugh with us but she threw in some moves on her own. She guided us through all the promos going on, helped us find extra sizes, even searched in the back and online for things I couldn't find. I ended up leaving with four things for myself and my friend left with seven, both of us finding great deals! Thank you Gabby for making shopping enjoyable & easy! read more

Victoria Secret is Never organized. Poor service, literally take customers from the back of the line instead of going in order. I'd rather drive out of my way than shop here for convenience. Then when I asked I recieved attitude along with a ridiculous explanation! VERY DISAPPOINTED! Pink is atleast ran well & serviced well... its unfortunate they split the stores and make you deal with rude associates at VS... read more

So the staff is nice. But the store is gross. It smelled like BO when I walked in. Had to do an exchange or I would have left. When I found something and went into the dressing room it was so gross and dirty. Dust bunnies in the corner. Huge mirror just covered in Dirt. I didn't even want to take off my shoes. If I was a women wanting to get something sexy, this would not be a place I wouLd waNt to feel sexy. Management needs to come in and make sure a deep cleaning of the store. It wouldn't hurt to do some painting! read more

I'm not much of a VS bra gal, but seeing as my old bras kept showing lines whenever I wore a top, I finally got the nerve to go out and find a new one. Originally I was planning on buying only 1 bra, but by the time I came out I purchased 3 [partly because of the deals they were having and D(I?)e]. 1st impression = intimidating for a first timer Upon arriving I was awed by the many selections they had. Not knowing what to look for I aimlessly browse from one bra to another. About 5 minutes in I was immediately approached by D(i?)e (apologies if I butchered the name) who was very welcoming and approachable! I could tell she was very knowledgeable in her job and was patient enough to let me try on a few styles to see what would suit me. It's neat that they offer free bra measurements so don't be shy to ask for one! Overall experience = 4.5 Customer service from D(I?)e was great! She kept checking back to see if I needed anything else while I was trying on all different kinds of bra and would provide suggestions on bras based on my feedback of the bras she provided as a baseline. One thing I like to add though would be for those handling registers to ask if the customers is part of the Angel Credit Cardholder. As I wasn't asked that so I was not able to rack up some points for future purchases. Loving my purchases though! Ask for D(I?)e! read more

I just shopped at Victoria secret today and I always love my experience. Today, a lady named Lien helped me and was very sweet and patient with me as she assisted me in finding my right sizes. She really sold me on everything, especially on the Bombshell Summer and Eau so Sexy perfumes! I highly recommend them both. Mark rung me up, he's pretty cool too. read more

What do you mean, there are no reviews for this place yet??? Holy Mother of God! Well, what can you say about VS that hasn't already been said? My absolutely favorite lingerie store--period! Has been FOREVER! And the best thing about this one is that I don't have to drive all the way to Fashion Island. For some reason, I always feel sexy walking through this place, and then I remember I'm single & there's no one at home to parade around for in this stuff, but, STILL... I think everyone FEELS sexier wearing anything from Victoria's Secret. Plus, if you're ever in an accident, at least you're wearing sexy underwear in case there's some really hot, sexy paramedics who will see it when they come to rescue you, and maybe this will score some points with them, and, well, who knows what could happen from there... Hell, I should have bought stock in this place a while ago when I had a few drawers full of their merchandise... And the clerks at this store are always really helpful & courteous, plus I didn't realize til recently that they actually have people who will measure you and determine what size boobs you actually HAVE, rather what you THINK you have & have been trying to cram into something that they really would rather NOT be in for the past two years just because you assume that they belong in a certain style/cup size/etc. Hey--if you listen to Oprah--and let's face it, who doesn't--there are women out there wearing a size B cup when they're actually a D... Go here and get an accurate measurement by the pros--your boobs will thank you! :D Not sure, but I think all of these stores are pretty much the same inside. Love all the lotions, potions, makeup & other stuff that they sell to make you smell good & look better. And they always come up with some funky, sexy names for their items. Have a love/hate relationship with their mannequins--love 'em 'cause they're always dressed in some sexy, slutty little thing that I'd love to wear; hate 'em, 'cause even if I have the funds to purchase whatever they're attired in, once again, there's no one at home to flaunt them in front of--but what the hell? As I said, you still FEEL good knowing you have VS on under your clothes--even if no one else does. (Except for maybe those sexy paramedic guys if you get hit by a bus or something...) It's like your own little secret--not just Victoria's. ;) read more

I hate their bra selection. Why don't they sell unpadded bras? Every bra has like 5 inches of padding. And, they are always out of my size anyway. I do like their Pink line of underwear, though. They are super comfortable. read more

For PINK part of the store. Thank you Holly for being super helpful when I came in for one of the bundle deals. I had an excellent experience. I love this location because it's not too busy and every associate seems so helpful. It's easy to get in and out. read more

7 pairs of underwear for $25. SOLD! Some of the colors and patters are questionable though but what can you expect for a sale, eh? If you're wondering if you're wearing the right size bra, come here and they'll measure you. There's nothing worse than ill-fitting bras, especially if you hate bras in the first place. Personally, I don't buy my bras here because they're so expensive, even with the sales. If you're looking to buy something pretty and feel wonderfully girly in, this is the place to be. This particular location seems a little jam packed with "stuff" on displays...and dark...dark shopping doesn't make me as happy to spend my hard earned $$. read more

I love Victoria's Secret just as every female does, lol. When I first walked in there was a sales associate was just standing there not being helpful at all she didn't even greet me! So I continued to walk the store and ran into an associate by the name of Emily. She was very nice and helpful. She helped me pick out a few bra/panty sets. I had to give this store 3 stars for a few reasons - experience walking in wasn't great it's like the associate didn't care - Emily was very nice however she told me the bras I chose were $29 when I got to the register they were actually $39 Outside of the unhelpful associate and the pricing issue everything else was okay read more

I've always loved VS products, but it can get pricy without the specials, coupons, and free underwear. I just received a 30% coupon through my email, so don't hesitate when they ask for your email at the register. I love the quality of their bras. I have tried wearing other brand bras in the past, but always turn back to VS for guaranteed quality. Recently, I have also fallen in love with the swimwear line. My only beef is the price. I guess you get what you pay for? read more

Rainy day in so cal. Hardly anyone in there shopping. Atleast 5 employees. I'm there for 20 minutes, walking in circles trying to find help. Not ONE person asks to help me. Walks passed me chit chatting. Other people walk in and get assisted. For as much money as I spend here, I will NEVER return. Total bullshit. The products I did have and was carrying the entire time, left them in your perfume display. I'm sure you'll have plenty of time to find where they go, being you're all worthless and can't help paying long time customers. read more

The girls in here ask you how things are doing you don't feel harassed just like other Victoria's Secret's.... I was able to go in and out and purchase my product I was very happy with the service!!!! One thing that they could improve is more cashiers they only had two at the moment and the lines were overwhelming for 2 cashiers. read more

I love Victoria's Secret as I am an angel card holder and who doesn't love semi annual sales?! I just gave birth to my son two months ago and as everyone knows, you gain weight. I needed to be measured for a new bra size and I was looking forward to it! My husband even offered to push the stroller and tend to the baby so I can have retail therapy. However I spent about 20 minutes and I felt like the worlds best magic trick, I was INVISIBLE. This soured what was something I looked forward to. I wasn't sized. I didn't even get a welcome. I wanted to walk out but desperately needed new bras so I bought a few. Hopefully they fit when I try them at home because there was no way I was going to spend more time in there to try them on in-store. read more

I usually don't write reviews on retail stores (unless I have a very memorable experience) but I feel inclined to give a thumbs up for my experience today. I purchased a Tease perfume back in February and got home to disappointingly find that it did not have the pretty hot pink diffuser that the tester had. My box was sealed, never opened so I just assumed they didn't come with them (plus really, drive all the way back to the mall, park, walk into the middle of the mall to ask? no thank you). Cut to today, I stopped by for the 7 for $27 panty offer and decided to ask about the perfume for my own curiosity. Turns out I should have had a diffuser this whole time! At the first the sales associate was telling me to bring back my perfume and exchange it. Then another sales associate said they wouldn't exchange a used item. I mentioned I don't want a new perfume, just the diffuser... they handed me one on the spot no exchange necessary. Something little like that made my day. :-) I only subtracted one star because of the pricey-ness of their items. Otherwise I'd buy everything from here! read more