I've driven by this place many times and didn't notice that it was across the Street from Vista…read moreMarket. That is, until I had to get my oil changed. The shop itself is your typical auto place. But what makes this place so different is the service. They really take care of my care and I when I get my oil changed. The staff is friendly, too. There's also a kick ass turtle that just chills in the reception area... gives you something to look at.

BEWARE! Do not take your car for repair at Royalist Masters! We had our car repaired here a month…read moreago (brake booster and alternator) - and it had started to make the same noise again so we took it back to them. Also immediately after the repair was done the cruise control was not working and the car would not shift out of park unless the emergency release button under the steering column was pushed. We took it back to them this morning to have them check and make sure it had been done correctly and see if maybe something was just loose or not adjusted right when they did the original repair. Which we thought would be no big deal because when we picked it up last month the tech (who was very nice) told my husband that if there was any problem just to bring it back and he'd take care of it. Anyway, they had it all day and then called me at 5 saying that the brake booster was working properly as was the cruise control but that when test driving they had noticed that there was a rough noise during shifting. So they had repaired something and my total was $79.xx. I was a little confused because I hadn't asked them to check out anything to do with shifting while driving - and had never noticed a problem. Also, asked why they hadn't called for authorization of repair and charges. I was told by the sweet, polite, dum dum in the first photo that if I didn't pay he was going to tow my vehicle away from his shop. He then said I should talk to the manager. A woman got on the phone and I proceeded to tell her about how I was confused that they would repair something I hadn't asked them to repair without my approval. She said that they couldn't call "because it needed to be fixed right away". lol. Umm? Then she said they were not charging for the repair just a diagnostic fee. I pointed out that the sign they display on the street says they give free diagnostic checks. She said "that's only when we decide". ok. She said they were saving me money by just charging for diagnostic and not the repair. So I asked what exactly the repair was and what would have been the cost of the repair. She put me on hold. Next the technician got on the phone. He was very kind and politely told me that there was some confusion between him and the dum dum at the counter and that he had not actually repaired anything. Also, he was told by dum dum to check the Overdrive system - which was not on our complaint list. I'm not sure where he got that from. Anyway, I told the tech that I was confused - I was being told that I was being charged for a repair, but no repair was done. He then said that I was being charged a diagnostic fee on the brake booster. So I reminded him that he had just repaired the brake booster last month so shouldn't that be covered under the warranty of that repair? He said he would talk to the others in the office and call me back, that he would try and get it taken care of. In the meantime I picked up my husband from work and we went to the repair shop. As we pulled up we saw that our truck was locked behind a chain link fence and that the people we had presumably talked to were running around out front pulling in their signs from the road and trying to get in their own vehicles to leave. We got out and asked the girl what was going on and she said they were closed and that everyone had left. (At 5:35 when the sign on the door states 6:00.) We asked for our vehicle and she told us to "call the cops, you ain't getting your truck till you pay us". We tried to talk to her, explain our confusion and ask exactly what had been repaired. She had no answers. And nothing in writing stating what had been repaired. And apparently the technician had stormed out after I spoke with him and was not able to be reached. We went round and round and she finally decided she could find a paper with the repair listed on it. She went inside, locked the door after herself and several minutes later produced a paper stating that we were being charged for "diagnostics of brake booster". We tried to point out that they had just repaired the brake booster and that this should be covered under the warranty but she would not listen. She said she had to leave, they were closed and she had to feed her daughter. In order to get our truck released we had to pay them for this fee. I know it is not an astronomical amount, but it is just so ridiculously frustrating that we were charged for this. I still don't think anyone knows exactly what they are talking about, they kept changing the story. And apparently everyone did not leave because after we paid them dum dum and his friend came around back to release my truck.

Muy buen servicio y buen trabajo recomendados lleve mi carro con dos problemas y sali sin ninguno…read morede ellos y además económico

So this place has automatically become by go to spot for great, honest, mechanic work! I have been…read moreplagued by not knowing a good mechanic and I mean PLAGUED! My poor white dragon desperately needed a carbureter tune up and, now-a-days, you can't find a mechanic that can do a decent oil change! But the brothers that own this shop definitely know their stuff, are quick with the job, and honest with their recommendations and work....though you do kind of have to stay on them and check on the status of your care. But I got my Trans Am tuned up, brakes adjusted, master cyclinder replaced, and emergency brake adjusted all in 1 day! I was sooo impressed that I took them my yellow bus (Scion) and they were able to get that guy tune up as well. Overall, when I need an honest mechanic to get my white dragon or yellow school bus back on the road, I'm heading to these guys!

Hands Down Luis did an amazing job. I was so worried about getting my car done because I just moved…read moreto El Paso and needed a fix..!! My family recommended him, He's part of it. Whatever you need he'll get it done you're in good hands.

Excellent service Bodyshop and very professional With great…read moreprices I been fixing all I need about my cars dealing directly with the owner and always have a great results The detail service is the best in El Paso with cleaning everything on your car Excellent service

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

In my 35 years, this is hands down the best shop I've ever taken my vehicle to. Donovan is…read moreextremely knowledgable and he's able to break down what's going on with your vehicle in lamest terms to where anyone can understand. Great pricing as well and this guy does honest work, no smoke or mirrors. If you want your car issues taken care of, dont pass him up, you won't regret it. And h*ll no this is not a bot review. Just someone who appreciates quality care work and the good people left in this world. Keep pushing Don

These people were great! They bent over backwards to take care of us…read more They repaired our diesel coach. They kept us updated throughout the repair process. I can't praise them enough. Should you need diesel and or RV repair, this is your go-to establishment.

Pro Tech Diesel is run by honest men who easily could have scammed me but didn't. My motor home…read morebroke down in El Paso the day before Thanksgiving 2024. The only towing company that was open at the time suggested I have it towed it to Alpha Auto Repair since it was close to their offices. When I spoke to the manager on the phone, he informed me that the engine had thrown two rods and would need a complete rebuild at a cost of over $9000. After reading some of the online reviews and finding the business has an F rating from the BBB, I found Pro Tech Diesel, which has very good reviews, and called back to have it towed there. I had told the manager at Pro Tech, Ritchie, that I needed a rebuilt engine installed, and he worked with me to get an an order ready for one from Jasper Engines. However, when his guys inspected the motor, they realized that it only needed a new distributor cap, rotor, and wires, and they completed the repair for much less than a rebuild would have cost. I therefore concluded that the Alpha Auto Repair manager was lying to scam me out of $9000, and Ritchie could have scammed me for even more by simply going along with what I'd told him and keeping his mouth shut. But he didn't. He told me the truth. If I ever again need repair work in El Paso on my RV, Pro Tech Diesel is the place.

Excellent service came to me did a great job showed up on time charged a fair price on a diesel…read morerepair job put a new radiator in my truck made sure truck was running how it should would highly recommend them

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.