We had such a great experience with Mizael, (spelling?) our service advisor at Jeep with our…read moreGladiator after some unexpected issues left us a bit rattled (pun intended). From the start, he was incredibly helpful, honest, and straightforward about everything. No runaround, no fluff- just real, clear communication that made the whole process feel easy and stress-free. What really stood out, though, was how kind and respectful he was throughout. He took the time to answer our questions, kept us updated, and made sure we felt comfortable every step of the way. You can tell he genuinely cares about his customers, which is rare these days. He made what could've been a frustrating situation feel smooth and manageable. Thank you :) Thank you :) Mizael!

When I first looked at the Jeep Compass' they were so dirty I actually took a step back and asked…read moreFernando if these were for sell. He kinda laughed it off and said yes. I wish so bad I would have left right then. I knew what I was getting before I got there so I wasn't "sold" the car. With the thickness of the dirt I asked him, " is this the blue one?". He said yes, it was the blue one. What he SHOULD have said was " this is the phantom blue". Then I would have known it wasn't just blue because phantom means an illusion. He said if I wanted to test drive it he would have it rinsed off then directed me to the side of the building that was like a giant carport, out of the sun in heavy shade. I test drove it, bought it as planned then he has the car washed and brought it back around to the heavy shade where I put the contents of my old car to the new "blue" one. I drove off and didn't get home to look at it again until late afternoon. I thought it looked kind of weird, the color of it but didn't really see the true color until the next day. If it's in the direct sunlight it's a BLUE/GREEN color with GLITTER in the paint! It's the UGLIEST color I have ever seen and I am STUCK with it!!! I have felt sick to my stomach everyday since. I was robbed of my new car happy experience! But wait, there's more! I waited to get my loan info in the mail as I was told so that I could get autopay set up. 3 days later I started getting a HUGE amount of paper mail with loan offers, like between 3 & 5 EVERYDAY then my phone starts blowing up. Voicemail after voicemail EVERYDAY about loans! Nothing was about the actual loan so 15 days later I call the finance dept. I was told I had forgotten to sign something! I get it emailed to me, sign and return then later on I get an email saying I needed to send them a utility bill with my address WHICH I ALREADY DID the day I bought it!! 3 days later I get the proper loan information. This was now 18 DAYS after I bought my ugly car! I HATE MY CAR! So from the car porters that don't know how to do their jobs to the sales person who doesn't even know his colors to the idiots in finance, which boils down to WHO IS IN CHARGE at Santa Maria Jeep?! The General Manager. Wow you guys! Just wow! Also to add: I didn't even get Jeep floor mats they just put in generic cheap ones that you can buy anywhere for $20!

Toyota of Santa Maria treated me like a VIP customer from the start of choosing the SUV I wanted…read moreall the way to customizing it and having all of the paperwork taken care of in advance for minimal waiting. I want to compliment Mike Bouquet for providing this state of the art dealership in our city. David LeRoy and Manny Curiel are top notch managers who ordered me a great little Toyota and Ephraim Rodriguez graciously navigated me through the process. Justin in finance and Oscar on the floor came in clutch and every level of care was of the highest order. We now have two Toyota's we love from Toyota of Santa Maria and know that we will always stay loyal to our local dealerships. You are just the absolute BEST! Thank you.

I normally don't leave negative reviews, but after multiple experiences trying to purchase a Tundra…read morefrom Toyota Santa Maria, I feel like other potential buyers should know what my experience was. I was a serious, cash-ready buyer and genuinely wanted to purchase a truck from this dealership. I live about an hour away, so dealing with this dealership meant taking time away from work and making the drive to Santa Maria. My first experience was with a 2007 Tundra. I had an appointment to come see the truck and made plans around going down there, only for the truck to be sold before I got there. I understand vehicles can sell quickly and that an appointment doesn't necessarily mean a vehicle is being held, but it was still frustrating. Despite that, I gave Toyota Santa Maria another opportunity when a 2021 Tundra Limited became available. This is where my experience became especially frustrating. I took HALF A DAY OFF WORK and drove about an hour to Santa Maria specifically to see this truck. When I arrived, the truck wasn't actually ready. It still needed to be diagnosed and go through their inspection/reconditioning process. From there, I kept being told it should be ready "tomorrow." Tomorrow came and it still wasn't ready. Then it became another tomorrow, and so on. I waited SIX DAYS because I was genuinely interested in buying this truck. Six days later, Toyota Santa Maria called me wanting to TALK NUMBERS over the phone on the 2021 Tundra. My response was basically: when is the truck actually going to be ready? At that point, discussing numbers wasn't my main concern. I had already taken time off work and driven an hour to see a truck that wasn't ready, then spent almost a week being told it should be ready soon. Before negotiating anything, I wanted to know when I could actually see and purchase the finished, inspected truck. Then, the VERY NEXT MORNING, I was told the truck was actually not going to be sold at all. Apparently, enough problems had come up during their inspection that they decided to wholesale the truck instead. To be clear, I'm glad they ultimately didn't sell me a truck they didn't feel comfortable retailing. I would much rather find that out beforehand than buy a problem. My issue is how the entire process was handled. I took half a day off work, lost income, drove an hour each way, showed up to a truck that wasn't ready, waited six days while repeatedly being told it should be ready "tomorrow," and then received a phone call asking me to start talking numbers BEFORE they had even determined whether the truck was going to be retail-ready. Then the very next morning, suddenly the truck wasn't for sale at all. After all of that, they offered me a cleaner 2019 Tundra Limited 4x4 with around 69k miles for $45,995. I was STILL willing to give Toyota Santa Maria another opportunity if they could make the numbers make sense considering everything I had already gone through. I made an offer I felt comfortable with. Instead, I was told they were firm because they already had other interest in the truck and ultimately they were only willing to offer $1,000 off. At that point, I was done. And to be clear, this review isn't simply because they wouldn't accept my offer. They have every right to ask whatever they want for their vehicles, just like I have every right to spend my money somewhere else. It's about the overall customer experience. I came to Toyota Santa Maria READY TO BUY. I took time away from my business, lost half a day of work, drove an hour each way, waited nearly a week for a truck while repeatedly being told it would be ready soon, and then was asked to discuss numbers on a vehicle that they apparently hadn't even determined was suitable to sell yet. After giving this dealership multiple opportunities to earn my business, I've decided I'll be taking my money elsewhere. If Toyota Santa Maria genuinely made an effort to make this situation right and offered me the right truck at a price that made sense after everything I've gone through, I'd be willing to reconsider my opinion and update this review accordingly. But based on my experience as it stands today, I personally would not recommend Toyota Santa Maria. If you're considering buying here--especially if you're driving in from out of town--I'd strongly recommend confirming that the vehicle has COMPLETED its inspection and is actually READY FOR SALE before taking time off work or making the drive.

Initially given a quote for service. Although it was an error, Honda held to the higher standard…read moreof honoring it. This speaks well for their integrity. Suggestions for improving the quality of my in cabin experience were offered and I accepted. Old school, replaced parts were kept for my inspection. Accepting nothing less than respect obligates responding in kind. Respect earned today. Good on them.

Car salesman have always had the slimy reputation but I feel that extends to the service dept. Oil…read morechange, air filter replaced and tires rotated = $300! Took to my usual mechanic who did the same for $125. I called another mechanic who quoted me $130-150. Greedy?

I love companies that take good care of their customers. You can't just have good sales, you have…read moreto back it up with good service. I think they did a really good job with their service department. They are on top of things.

Sorry to say I'm disappointed in the way this dealership dealt with an issue we had with a car my…read moreson just bought from them! It was delivered with an issue from the Santa Maria area to Chino Hills area but they claim it happened after he took ownership and he had only driven it 2 miles and noticed it. Hard to believe the delivery person didn't notice. That is nonsense that a known issue would occur suddenly after driving it 2 miles. After conferring with all those involved they were unwilling to help us and they put it on Toyota saying they could possibly help with the issue (and thankful to God they did). It is very disheartening that they would not take any responsibility for selling a car with an issue. I strongly Recommend you throughly check out any non Mazda vehicle you buy from them. Thankfully Toyota stepped up and fixed it.

I owe Timo's a big, BIG, thank you! First off, they have tons of vehicles in the 6k to 20k range…read more I don't even know how they fit that many on the lot. Secondly, all of the cars there are in great condition, much better condition than any of the other lots I visited within that price range. Thirdly, and most importantly, their customer service is TOP NOTCH. I recently purchased a vehicle there - plenty to choose from and no pressure, as so many have pointed out. I found a car I loved and it was in great condition. The price was great - below Carfax and KBB by a good amount. We bought the car and a few days later, I noticed a loss in power for a few seconds. I took it back and they immediately checked it, found a code, and dealt with the issue. About a week later, it happened again. Took it back, addressed the issue again. This went on for a month; I would drive the vehicle daily and it drove like a dream, until it didn't! I went to my regular mechanic; he couldn't duplicate or find the issue. I stopped by the mechanic my work uses; they couldn't locate the problem. So back to Timo's. I was so upset! Knowing the problem only happens every few days means it was going to be hard to prove and harder to diagnose, already dreading going back again.. Yet, Timo's never questioned me, they took the car back and drove it until they were able to see it happen and authorize repairs. Turns out, it needed a new engine. No way they could have known this, the car drove great 99% of the time and this only happened under very specific conditions. They replaced it, even though we were now outside the 30 day/1k mile warranty. They could have hid behind that warranty, they could have pretended they didn't see the issue or solved it (an issue I could not prove existed or even replicate myself), but they didn't! During all of this, they were very kind, always called me back quickly, and never once treated me like a hassle even though I know they were as frustrated by the issue as I was. Javier was very apologetic and always took the time to explain why this was hard to diagnose and the steps they were taking to make it right. They were doing everything they could and didn't give up until the problem was solved. He also offered me other solutions, like canceling the purchase, picking another vehicle, or finding us a similar vehicle. Ultimately, we chose another vehicle. Even though they fixed the issue and the vehicle had a new engine, we just kind of wanted to move on from that one and they were totally understanding about it, even though they had solved the issue, they still wanted to make sure that I was comfortable about it all. Believe it or not, they sold us that vehicle, with fewer miles and more overall upgrades and value, for the same price! That is a full commitment to the customer. I've purchased many used cars and can say, without a doubt, Timo's went above and beyond to make sure I had a good experience. Javier said it repeatedly - he wanted us to have a good experience - and his actions proved so. They will be my number one, go-to, from now on and I will recommend them to everyone I know. In summary, Timo's offers the best cars for the lowest prices, and provides the best customer service. All used cars come with some future repairs or downsides, but Timo's has very quality cars for great prices. They stand by their 30 or so years of small business on the Central Coast. Thank you all at Timo's

I had to buy a used car because the catalytic converter went out on my old car. I had a good…read moreexperience with Javier. 45 days after the car was purchased, the check engine light came on. I had it read, and it said bad catalytic converter Again!! Wow. I had exceeded the 30 day warranty given by Timos for engine and transmission. I was so upset. I called Javier. He didn't really have to do anything but he took the car in, sent it out and long story short. Spent in excess of $800. to try to remedy. Just got it back today so crossing my fingers but yes, I would buy there again.......... appreciated so much their effort to remedy.

I had a really good experience working with Reyes, the parts department manager at Santa Maria…read moreNissan! He's easy to work with, communicates well and gave me an estimated delivery time was accurate, which I really appreciate as a business owner. The delivery driver, Ronnie is super friendly and professional and the young lady answering the phone is great at her position. Good service and reliability go a long way. We will continue to do business with Santa Maria Nissan in the future.

I took my Titan in for service and had an excellent experience. Luis was very professional and…read moreefficient. It only took 45 minutes for a brake flush and they picked us up from the shopping centers down the road. Daniel picked us up in the shuttle and he was very kind and professional as well. Overall, a fantastic experience and I will come here again. They also have military discount.

I did an out of town deal with Kia Santa Maria for a car and the process was seamless and painless!…read moreAnthony Vargas was my Sales Consultant, and he made the process super easy. I flew-in and he even met me at the airport with the car and allowed me to give it a test drive before we swapped my cashier's check for the keys and I started my ride home. They take care of the cars in their inventory, and even sent me a video of the car prior to my purchase (without my asking) just to show me a bit more of the car than the photos online & Carfax told me. Really a great experience at the end of the day, and I'd recommend them to anyone looking to make a full purchase on a used car with no complications! Again, shout out to Anthony for this one! Loving the new ride!

Extremely disappointing experience after the sale…read more We purchased a Kia Carnival from Kia Santa Maria on July 15 and were told we would receive a $500 military rebate. I started following up about the rebate the very next day, July 16. On July 18, the salesperson confirmed in writing that we would receive a check from Kia and told us he would keep us updated once everything was processed. Since then, I've repeatedly contacted the dealership for updates. I was told several times that the salesperson was checking with finance/back office. On August 5, I was told the check had not arrived and that he would follow up with the back office. On August 19, after more than a month of waiting, I was told they still didn't have it. I've checked in on this at least 10 times in the two months since purchasing the vehicle (all documented). The dealership even had internal notes acknowledging that we had been waiting for the military rebate and asking management/back office to help with the issue. It is now two months later, and we still don't have our $500 rebate or a clear answer about what happened to it. The most frustrating part isn't simply waiting for a rebate. It's having to repeatedly chase the dealership for an answer and receiving essentially the same response over and over: that someone would look into it or follow up. We have been extremely patient and have given them plenty of opportunities to resolve this. We love the vehicle, but the post-sale customer service has been incredibly disappointing. When you're making a major purchase, you expect the dealership to follow through on something they told you you would receive. At this point, we just want a straightforward answer: Was the rebate submitted? Was it issued? Where is the $500 check? And when are we actually going to receive it? I hope management takes this seriously and finally resolves an issue that should never have taken two months to address.

Buying our vehicle remotely from Hyundai of Santa Maria was an absolute breeze from start to…read morefinish. Alessandro, Pedro, and Sal handled everything over phone, text, and email, answering all our questions and providing photos beforehand. Delivery was more easy than we imagined it could be, making it hands-down one of our best dealership experiences. We couldn't be happier with their incredible service!

I called Frank, the service manager, about my backup camera no longer beeps when there's an…read moreobstacle behind me when backing up. I got his voicemail so I left a message. My husband called him a couple hours later. Frank told my husband to have me call him on my break so he could walk me thru how to fix it. I called. Frank seemed to not know what I was talking about & was rude, impatient & unwilling to help me. Guess he as only interested in the $250 diagnostic fee.

Horrible people work here, will sell you a lemon and manipulate you into thinking the car is good…read more As soon as a month passes they tell you to F-off. Straight slime balls. Would give negative review if I could. DO NOT buy a car from these people. Transmission blew less than a month and a half after they sold it to me an extra 3000 in repairs and still needs a new catalytic converter. These ppl should be reported and investigated.

Sat late I called and the CMAX I wanted was available. Sunday closed. Monday I asked for the…read moreestimated EV range on the dash. Sam told me he would charge the car and call me back. He never called. I called and was told Sam sold the car. It had been "sitting there a long time" so apparently anyone who asks a question is put the the back of the line. Don't ask Sam questions. Walk in and throw money at him unless you want to lose out.