I love companies that take good care of their customers. You can't just have good sales, you have to back it up with good service. I think they did a really good job with their service department. They are on top of things. read more

Sorry to say I'm disappointed in the way this dealership dealt with an issue we had with a car my son just bought from them! It was delivered with an issue from the Santa Maria area to Chino Hills area but they claim it happened after he took ownership and he had only driven it 2 miles and noticed it. Hard to believe the delivery person didn't notice. That is nonsense that a known issue would occur suddenly after driving it 2 miles. After conferring with all those involved they were unwilling to help us and they put it on Toyota saying they could possibly help with the issue (and thankful to God they did). It is very disheartening that they would not take any responsibility for selling a car with an issue. I strongly Recommend you throughly check out any non Mazda vehicle you buy from them. Thankfully Toyota stepped up and fixed it. read more

Don't buy from Timo, incredibly unprofessional. He loves to brag about the "kingdom" he's built for himself in Santa Maria, which is code word for he has a lot of kids but he brags about how his managers are idiots and he's the "truth" (mind you these were shared during a 10 min test drive). First 30 seconds of the test drive, he asked "what do you think of Trump"? 1. Within the first 30 seconds, he started bragging about Trump and how amazing he's doing. He really wanted to get rid of all the local Mexicans because they cause all the crimes (yes, he said that). 2. He will talk about his "kingdom" and shade his managers. He brags about being all knowing since he's been in the business longer than the GM apparently. 3. Verbatim said "since you probably can't do a down payment, you can have that financed too" (mind you my down payment was 50% of car). 4. He had rude comments for every personal info I gave him, whether it was social security, address, income, occupation, partner's occupation, and more. Such as "wow your income is 3x my income even though you're so young." Yes, he makes $45k a year. 5. Lies a lot to sell, sees a random CX-90 on the street and called it a CX-5. Knows nothing about cars but talks like he does, and he drives a Nissan which is known for horrible transmissions. I asked car questions to test his knowledge, but he would rather lie than say "I don't know but I can find out with our technician." I reported his unprofessionalism to the management, but Timo is a super senior at this dealership so he probably won't be going away. Just avoid him and give the commission to someone else that deserves it more and is honest. read more

Tyler Wise is it go to guy! He is so professional and his staff was super helpful. I will be going back to Tyler for sure.

We bought a Mazda CR5 from Santa Maria Mazda, huge mistake, once you drive out the lot you might as well be dead. We spent a lot of time and money with this dealership and when the car was delivered the wheel lock key was nowhere in the car, we told the delivery/salesman to please get us the key as soon as possible, the next day we got NOTHING, no call, no text, and all of the sudden NOBODY IS AVAILABLE TO ANSWER THE PHONE !!! The salesman not answering the phone, the manager zip nada, the sales manager same.... I'm pretty sure we signed for an entire car no parts missing !! Has anyone else bought. New car piece by piece? Does the Lemon law apply when the dealer doesn't fulfill their end of the contract? The part that really got me steamed is that they ignore the phone calls and tell you that personnel that is there is NOT available and just because they got your signature you're now SOL. The BBB will get a nice long detail letter about this. Trust me !!! read more

My wife and I took our 2001 Mazda Miata MX-5 into this dealership to fix 3 particular issues: 1. Leak with the transmission seal 2. Leak with the oil seal 3. Check Engine Light kept coming on due to Evap (?) exhaust issue. We were told that fixing the 3 items would take 2 weeks; and that was a joke to say the least...it took 4 weeks. More importantly, not only could they not fix a critical item - #3 the check engine light, but they screwed up our clutch when they re-assembled the car. They also screwed up the transmission when they re-assembled it on the first shot - causing the 2 week delay. Unfortunately, we are now going to have to find someone to fix the clutch. In just 4 weeks the clutch went from working perfectly to where I couldn't get it into ANY gear this morning after a short drive to run some errands. In short, we now have to sideline our car until we can find someone competent to fix it as we'll never bring any car we ever own to their dealership. As a reference point, when we had the engine completely replaced the gentlemen who did that for us did a service on the clutch and other parts of the car. For many months, and before we brought it to their dealership to fix the leaks, the clutch and every other part of the car worked perfectly. Now, we won't drive the car again until we can have it fixed....by someone competent. As a side note, I'd take this gentlemen's knowledge of Miata's over ANY service technician at their dealership. So let me recap our experience with this dealership: 1. We paid $3,000 for a service that took 4 weeks instead of 2 weeks. 2. Their technician screwed up the initial re-assembly of the transmission which delayed our pick up by almost 2 weeks. 3. Our clutch is now screwed up only a month after getting the car back from their service. 4. We'll now have to spend MORE time out of our schedule to fix their screw up. 5. They STILL - after 4 weeks - couldn't figure out the check engine light issue - which may cause smog certification issues. 6. We will AGAIN be without our car because of their service team's incompetence. Quite simply you should have the Rocky and Bullwinkle look at your car instead of these incompetent fools. read more

I really find it sad to have to give a company who is in the business of " customer service" any negativity on what should be first and foremost in their moto. There are people with this company who will out and out lie to you, in a text, on the phone. They will ask you for information on your vehicle as if to help you get maintenance but they have no intention of following up. The company says they will follow up with a confirmation email, they don't. Some of the phone numbers listed either are no longer in service or someone at their switchboard is overwhelmed and simply disconnecting calls. BUT after several days of trying to call and a whole lot of frustration, I finally reached Sebastian, an EXTREMELY helpful young man. Sebastian did in one phone call what "the other guy and he knows who I'm referring to" couldn't or wouldn't do in several communications. In my area if you absolutely cannot use anyone else to take care of your Mazda (recalls) this company will most certainly take advantage of being your only choice. read more

This is the best car dealership experience we've ever had. We have previously been to two other Mazda dealerships in Oxnard and Santa Barbara and therefore I assure you this dealership is the best. No one here is trying to deceive you and sell what you do not need. Maximum customer focus. Many thanks to Javier, attentive, and polite, who explained all the details to us, very pleasant and easy to communicate with. We appreciate your help. We found here the best deal on the model and level that we wanted. The car dealership has a very friendly atmosphere, a lot of convenient offers, and options for customers. We just didn't expect that after our negative experience, we would be able to find a car dealership where that cares about the client, and not just about selling cars at the most expensive price. read more

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I recently purchased a new Mazda CX-30 from Santa Maria Mazda via the Costco Auto Program. The experience was very positive, low pressure and actually enjoyable - not typical of my previous car buying experiences. Since I've been driving since 1972 I have had lots of car buying experiences. I highly recommend to any Costco members that they consider using this program. I also highly recommend Santa Maria Mazda and specifically Celica the Costco Auto Program representative and her team members Timo and Tyler. Good people that represent their products well. read more

Santa Maria Mazda - 2024 Mazda CX-30 2.5 S Carbon Edition - Car Dealers Near Me - Santa Maria, California

300 miles from my home, I lost my Mazda 3 fob after starting my car. We searched for hours with no luck while the car was running without success. I called Triple A and was advised to contact the nearest dealership which was Santa Maria Nissan Mazda. The clever gentleman in Parts explained the process and all costs and even physically checked to be sure the parts were stock. When I arrived, he turned the car off and on again to see if the fob was somewhere in the car, but it was not. To my surprise, two lovely young ladies, a Scheduler and a Cashier, offered a loaner so I could grab a bite to eat. To keep things simple, I just used their shuttle instead. The driver was pleasant so we chatted and had a few laughs. When I returned, I received a text with a link to a video where a mechanic told me the work was complete. He also checked the tires, fluids, and a few other things to ensure my safety. I was impressed! I spoke to the boss and told him everyone was so nice, so helpful and reassuring, that it was clear he was keeping his employees happy. What started out as a disastrous day became quite a wonderful experience. Next time I need a car, I will go the extra miles! read more

They don't answer the phone, it goes straight to message machine and you don't get a call back. Poor support!!!

Bit delayed writing this but had a great experience purchasing a new '22 ST in May from Robert Sauceda Jr. and Daniel Chavez. Very straight forward, no BS like so many other dealerships are still pulling with regards to pricing. No hidden fees, paper work and pricing came out to exactly as I expected. Came from the Bay Area and we worked the majority of the deal over email. read more

Love our new car!!!! Thanks JZ!! The entire staff was so awesome and helpful and would recommend them to anyone looking for a new car! JZ really went above and beyond to get us the best deal! Highly recommend! read more

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The cylinder head on my wife's 2016 Mazda CX9 cracked at 92k miles. It was due to a design issue, one that Mazda has created a Service Bulletin for and has since fixed on their newer models. I took our CX9 to the Santa Maria Mazda Service department to verify that the coolant loss we were experiencing was due to a cracked head and the Service Bulletin was the fix. They charged the quoted amount of $225 to verify the problem and then quoted $4700+ for the repair. I asked if they could reach out to Mazda to see if they would help cover the cost. They said that since I "didn't take the car to them for the oil changes and other maintenance", Mazda is not going to help me....! He said he would call Mazda and I never heard back from him. A waste of time and $225... I reached out to the dealership we bought it from (Bakersfield Mazda, bought it with 50k miles). I trailered it out there and they verified the issues and reached out to Mazda. They got the repair price down to $1700. It was a little more work trailering the car from the Central Coast out to the dealership, but their diligence and customer service made it worth it. FYI: Santa Maria Mazda also quoted over $1k more for the parts than any of the other dealerships. read more

I had a great experience purchasing my Mazda cx-30 from Santa maria mazda from start to finish. Mario and Javier were very kind throughout the whole experience. I was welcomed to the dealership and treated very well. It wasn't all about the sale like other dealerships. They really cared for customer service. I'm glad I shopped there. read more

Santa Maria Mazda - Car Dealers Near Me - Santa Maria, California

I called Mazda in Santa Maria to help me get a car with an affordable payment and reasonable interest rate. I talked to Jesse and he made it happen fast and knowing I was in crisis, delivered the car to me day the day of. He wasn't just productive in helping me immediately, but kind and professional. I've already recommended the Mazda dealership in Santa Maria to my friends, family and colleagues. Personal recommendation would be to ask for Jesse. He'll have you laughing and a great car in your future! read more

Most of the staff that I dealt with had very unprofessional attitudes and we're incompetent. Service department, didn't even test drive vehicle after supposedly fixing it. read more

The customer service is very good and service department is prompt to check the car. I get a detail explanation afterwards.

They never answer the phone in the service department. I made an appointment online only to drive from out of town and the worker tell me the don't do diagnostics on weekends. Then when I'm making an appointment for the weekday he tells me it's 150 for the diagnostic fee. My sale experience has always been great but there service is a joke. read more

SHAME ON SM NISSAN/MAZDA & RENFROW FAMILY PLEASE HELP TO SPREAD THIS INFO My husband is experiencing a severe mental illness crisis and although I felt that watching him almost die in the hospital for the past weeks was the worst thing to happen to our family it would somehow get worse!! His brain was drastically affected by his illness and in order to keep him and others on the road safe we took measures to prevent him from driving any motor vehicles we owned. In his detrimental mental state, he decided to go to SANTA MARIA NISSAN/MAZDA and purchase a vehicle. Although his impaired condition was obvious my his demeanor, slurred speech, difficulty walking, inability to keep his balance among other VERY OBVIOUS impairments they proceeded to allow him to enter into a purchase agreement and obtain a vehicle. Even after we informed them of my husbands situation, PLEADED AND BEGGED with them not to allow him to get behind the wheel of a car, informed them we would be seeking legal action they STILL PROCEEDED TO GIVE HIM A CAR. Now take into account that in their location (close to major shopping centers) there is major traffic and therefore my husband behind the wheel would be placing ALL of those lives at risk and ALL THEY CARED ABOUT WAS MAKING A SALE!! This includes YOU, YOUR FAMILY, YOUR LOVED ONES could have been KILLED by their gross negligence!! I ask you to think about that next time you are in the market for a vehicle. When something awful tragically happens we always ask why didn't anybody do anything?? Well we tried and companies like this made it impossible to prevent a tragedy!! BOYCOTT SANTA MARIA NISSAN, MAZDA, FORD, LICOLN and the entire RENFROW FAMILY OF COMPANIES. #shameOnSMNissan #ShameonRyanRenfrow PLEASE HELP TO SPREAD THE WORD read more

Called 4 times to get my vehicle serviced with no one answering after I get transferred, even scheduled on their website to get an appointment and still haven't received a call back. it's been three weeks already. Poor service and from now on I'll just drive to Santa Barbara. read more

Shout out to Paul Lopez in sales! He made the buying experience very easy and was able to accommodate all of my requests.

Called in - while sitting in my dead car - to get access to or information about the Nissan roadside assistance coverage I paid for when I bought the car. Nope. First, they had to check with a manager on something vague. He called back, but said now he had to check with finance to see if I was a real customer, what package I had ....blah blah blah. It was around 7pm, and instead of just giving me the number to Nissan Roadside assistance - so I could call the 24/7 number and service I had paid for, - they simply NEVER called back. Had I not been around people, one of whom happened to have jumper cables, I would have been stuck there and likely paying for a tow. Not impressed at all with the customer service or customer care. I've since visited the Nissan dealership in SLO and they have superb, efficient, and detailed customer care. read more

I never received a call back for my vehicle being finished and never received a consultation on any problems that were found. I essentially read the report myself when I picked my vehicle up at 6pm when I decided to go over in person. My appointment was at 11am! Also, I left several messages with management through out the day to check up on my car and never received a call back. The continued days followed and I still never heard back about the poor service I received on my last warranty maintenance oil change. Definitely will not look into extending my warranty or suggesting others to go there! read more

This was - to me - the perfect car buying experience. After trying to deal with other Mazda dealers on a new CX-5 I was buying as a gift for my Niece, the the other dealers were adding $3,000 "Additional Dealer Markup" (READ: PROFIT), and ridiculous KARR anti-theft devices, silly "paint protection" and more. Then I found Santa Maria Mazda. Sticker price, no added dealer markup, no ridiculous profit accessories added on. I placed a deposit on a incoming CX5, they sold at sticker price - no games. They kept in touch with me every step of the way. Car was beautifully detailed and filled with gas for my Niece's arrival for delivery yesterday. Victor, our salesperson, went over all the features and accessories with my Niece, pairing phone, Apple CarPlay, controls, etc. VERY professional. I live in San Diego County, and we drove up yesterday for delivery. Shelden Flowers was the Sales Manager handling everything, and he was perfectly professional. They also worked with me to apply all applicable Mazda cash rebates. I would highly recommend this dealership to anyone in the market for a new car. read more

Santa Maria Mazda - Car Dealers Near Me - Santa Maria, California

Cynthia and the crew over there are good. She had my parts in and my car was fixed in no time. Highly recommend if your car needs service.

We're officially a Mazda family! Spent the majority of my day here yesterday buying a car for the first time. It would've been very easy to take advantage of my novice, my nope! Daisy and team took me in as their own and helped me through the long process and I went home with my future family car. They love what they do here and you can tell. read more

Purchased my 2010 Mazdaspeed here. Negotiated for a tiring 4 hours. Timos helped me out with the car purchase, although it was like dealing with typical pushy sales, they treated me very well and were very patient. Timos was my sales guy, and he makes sure you get treated right. Even after the purchase they were very courteous. The mechanic I met, and the sales were all very friendly. They gave me free tints on the rears and made sure I was happy with everything. Definitely will be stopping by here again for tune ups and fixes. read more

The sales experience was very relaxed and pressure free. Henry was great, which I why hesitated to write this review which is negative. The review DIRECTLY relates to financing department and Mike Zepeda. We leased a 2016 Mazda 6, which we love, but after having to return to the dealership twice to re-sign lease contracts, that the Mazda employee failed to complete correctly the first two times, I began to lose trust in the finance department . When I called to express my concern , Mike Zepada was totally unprofessional and condescending. As a manager myself, I understand service recovery, but it's evident that Mike doesn't have a clue what that is. I'm not sure why Mazda would continue to allow this manager to ruin the image and destroy the its reputation. Time for change ? read more

They never answer the phone! So frustrating, unprofessional and just down right lazy and stupid - even for SLO county standards. Don't waste your time. read more

My husband and I did a ton of research online and we decided to drive 40 minutes to see a car that were we very interested in.... Basically ready to buy it if everything looked good. We made an appointment to test drive the car and was promised by Mike that the car would be ready and waiting for us when we got there. Nope. When we got there we were told a sales guy took it and they didn't know why or where he was. I heard one of the guys behind the counter on the phone with him telling him sternly to get his ass back with the car. We wait around a bit and someone else says he's out with a customer on a test drive. A total and blatant lie. We left. They didn't even care to make things right or that they even lost a sale. They wasted our time and gas. Thanks for nothing. read more

I would never return to Santa Maria Nissan Mazda. The price of the car was never told to me (until I was signing the paperwork), even though I asked repeatedly and I was never given a carfax which I also asked for repeatedly. If you want to waste time and money this is the place to go. read more

Very impressed with the Mazda service department. I took my van in for an airbag factory service recall. Within 45 minutes they were calling me to let me know it was ready. Their excellent customer service is appreciated unlike my last experience at Toyota when I waited 2 1/2 hours to have my oil changed. read more

HORRIBLE How I wish I have read these reviews before ever setting my foot into this joke of a dealership!! It's been nothing but HASSLE since day one. The sales manager is your typical SCUMMY dealership employee. He would say just about anything to get you to sign those papers. But if confronted over his shady doings, he FLIPS out. No shame! The service department is also very UNPROFESSIONAL. They are all out there to make the best for themselves, there is zero respect towards customers and they won't even try to hide that they couldn't care less. I now drive 30 minutes away just to get my car serviced elsewhere and avoid this IRRESPONSIBLE bunch. I'm not sure why they think they're above it and have no shame treating the majority of their customers BADLY. Save yourself some trouble and don't invest a dime into this dealership! There are other Nissan dealerships in the area that are worth the trip over this circus. read more

I recently took my car for its first service. My appointment was at 9:00 it was done by 10:45am. All the personnel were very friendly. When I arrived a just had to wait 5mts while "Juan" my service writer reviewed my information and the procedure that they had made to my car. Also I used the shuttle service, very prompt. When I picked up my car, I found out the oil change and car wash were for FREE! I guess the first visit is complementary because I bought the vehicle here. Very nice. In all it was great service, thank you! read more

This last Black Friday My girlfriend bought a car from Santa Maria Mazda, she was instantly in love with a 2006 Mazda Miata. She was promised time and time again that a new clutch was installed in the vehicle. Four days later the clutch died while she was exiting santa maria way, she was nearly hit by two cars. OH so they took $2000 off for black friday, guess how much they want to fix the vehicle....$2000! If you want to be lied to, cheated and treated with disrespect by all means go to Santa Maria Mazda. Please spread the word, people need to know where NOT to go. read more

The service that I revived from this dealership was over and above excellent. Lost keys to my car they sent a driver to San Luis Obispo to get a second key blank. Programed the key and out with in two hours. The waiting room is very comfortable and homey. Don't take your car any where else for service these people are the best. read more

Said they had the best availability, but absolutely no deals. Do not purchase a car as a single woman from this dealer! Asked for a $49.00 part but told we don't do that! Felt like I should have canceled deal, and waited until I had a man with me. Felt taken advantage of as a woman. Will never purchase a car in Santa Maria again! Last car I purchased in Paso Robles, and I wish I had returned. Disappointed!! read more

I wrote a review for this Nissan dealership 3 years ago. This week, I went back to this Nissan as my lease ended and made my decision to continue to give my business to this specific Nissan location, because they are AMAZING! Not only did Fernando help me out so much, he also helped me get my new 2016 Nissan Rogue. Getting a new car may be overwhelming at times, but Fernando made this process so much easier for me. He helped me through every step and made sure that I got the car that was within my budget. Thank you again, Fernando, the manager, finance manager, and all of Santa Maria Nissan! read more

Santa Maria Mazda - Thank you Fernando for getting me and my family into our new 2016 Nissan Rogue! - Car Dealers Near Me - Santa Maria, California

ADDENDUM: I shared my initial review with our sales associate, Javier. He quickly refunded the GAP insurance at my request!