Do not do business with the dealership!!! if you buy a new vehicle from them and it breaks down during the warranty they don't want to fix it. The general manager is a jewel. I promise you you do not want to do business with this dealership or service department. It is sad because the sales and finance are excellent. Probably the crappiest General Manager I've ever met. read more

The dealership is very customer-centric & pleasant - Until you sign the contract. The vehicle we purchased needed 3-4 safety issues repaired that were agreed to as part of the contract agreement. According to Kallan, one of the owners & the local GM, "We'll have it ready in 2-3 days". It's now day 9 or 10, & we still do not have our vehicle. Communication is way less than desirable - many promises, no follow through. We were placed on hold several times, & no one returned to the phone. Kallan gave us his cell phone number but never answers our calls or calls back. What reputable dealership does that to a customer spending $27k? Later, I received a text message from the saleslady we had been dealing with first, & she apologized because she had been checking the status of the wrong Jeep all week. Fantastic. That one was of three texts I had received during this whole nightmare. I have finally resorted to showing up at the dealership to follow up in person. "We should have it done in about 2-3 hours". I offered to wait there in the shop/showroom with them for that amount of time & they began backpedaling on their statement. They will say ANYTHING to appease the customer but will not follow through with their promises. Finally, that night - day #10 after signing the contract with Victory, the Jeep came home only to find out 2 days later that the safety items they promised to fix were indeed not fixed. The passenger seat cushion was destroyed; hooks on the rear doors that the door cable attaches to prevent the door from swinging into the front door & breaking the electrical wires that run through the doors were left unrepaired. (See photos below) The dealership thought it was "good enough" to massage the seat cushion into a semblance of being repaired & only replaced one rear door hook. Also, this vehicle supposedly passed TWO service/safety inspections - one at the Smithville location & another at the Ottawa location. BOTH shops missed multiple items even after TWO inspections (if they were done at all). The two main bolts that hold the top (roof) onto the Jeep are missing (another safety issue overlooked). An oil change was supposed to have been done, but the oil was black as coal when the dipstick was pulled the next day. Obviously, it had not been changed recently. The Jeep is waiting to be inspected at my shop. I expect a list of other defective/unsafe items. Victory does not recondition auction or traded-in vehicles. They avoid repairs & reconditioning to save the dealership money. Victory may acknowledge issues & offer to have the shop inspect the car if confronted - after you sign the sales contract. If customers overlook problems, great. Sales contracts typically involve warranty/service contracts. Most customers buy them. Victory will not recondition any vehicle until after its sale, & the warranty is in effect. The dealership's warranty company should be informed of this shady process. SHORT STORY: The dealership gets paid to recondition a vehicle once it's sold. Using a customer's warranty to do the initial reconditioning on a vehicle is not just something that happens locally - it happens at all of their stores. It must be company policy. We will never again do business with Victory Auto Group & we will warn our friends & neighbors about this corrupt company. We regret buying this vehicle. The adage is true: A clean pig with a bit of lipstick is still a pig. UPDATE (11-12-2021): The dealership had to replace the axle seal they said was "only a seep" at purchase. Another shop found the differential half empty & the seal area wet. After 7-8 days, that Victory "fixed" it. We rebuilt the engine's top end (cam, lifters, etc.) in June (~$800-$1000). Today, while replacing the front axle shafts, bearings, & shocks, we discovered that Victory's axle seal "repair" technician had cross-threaded the bolts that attach the axle to the bearing hub on both sides of the Jeep & two other bolts (~$500). See photos. We've spent at least $3,000 to keep this Jeep running. To be continued... read more

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Great experience, before, during, and after the sale. We worked with Mark Hemry and he answered every question we had concerning the Grand Cherokee. We met the Service Mgr. and got of tour of the facility. Can't recommend Mark enough if you're looking for a new or used car/truck/jeep. read more

Sales man Bob is the best! He's honest and upfront. Sales manager and the service department are clueless. Both so dysfunctional. Service department doesn't know how to fix a vehicle. The sales manager was supposed to test drive the vehicle before we came back down to pick it up. And lied about it. Nothing like Trying to pass some crap to the next buyer. Walk away read more

Victory Chrysler Dodge Ram Jeep - This is the truck you want to walk away from. - Car Dealers Near Me - Ottawa, Kansas

Took my car in to get a full interior detail and seems like I got scammed... I took my car in because I drive for Uber and a kid threw up in my front seat. I had cleaned it a up but still wanted my car detailed because it got all over the front seat where he was sitting. And wanted it sanitized. I was told it would be $99.95 for interior only and thought good deal. They said I would get a shampoo of seats, carpet and cloth on doors, and of course a whipe down of plastic on the doors, windows, trunk, etc, but I can tell they did not shampoo anything as nothing was removed from my car to do so( they told me they would put my stuff in a box as they cleaned it out and put back in my car nothing was moved), and there were still stains all on the front seat, and the driver side mat was still in the same position see photos you will understand. The front and back windows were not cleaned. And they missed a few areas on the doors. I clean my car every week and do my own detail. I took it there because of the shampoo job they said they would do along with the things I call "normal" detail work but think I got scammed. Looks like they did what I do every week vaccume and a quick whipe down and charged me $109.55 after tax. Very upset and will not be going back. read more

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Jackson at Victory was very helpful, good experience.

I purchased a vehicle from them and within days it had an issue that I'd specifically asked them to check. The sales department was amazing and helped me work it out and bent over backward to make it right and get it fixed. Second to none. The service department was not quite as good and tried to charge me for what broke on their time and give me a bit of a run around. The detail department needs work. The car was not well cleaned when I picked it up. But again sales made it right and got it cleaned. The sales department here is second to none in working to get things right and done as they have promised. I will return here for another car read more

What an awesome place!! Justan did an amazing job helping me out!! My kids were being a little crazy but he was understanding! He walked me through the whole process and explained everything to me!! When my husband and I came to sign the paperwork, RJ explained everything as we went through all the paperwork! They all were amazing but those two were the best!! I will never buy a vehicle from anywhere else again!! read more

I looked on their website prior to visiting and although I noticed their pricing was higher than most other dealers, within a 50 to 60 mile radius, I decided I would see about keeping money in my local economy. First time I went there I was in the lot looking around for about 30 minutes and nobody bothered to come out to assist. I left and later went back. This time after about 15 minutes someone came out. After looking at several vehicles we went in to talk numbers. First off the sales manager offered me over 6000 below trade in value for my basically brand new trade (barely 4200 miles on it). As everyone knows trucks are currently selling higher than ever and even book is low so his offer was even worse. I attempted to discuss a reasonable deal on the vehicle I was looking at vs my trade. The sales manager would not budge off of his ridiculous offer. Obviously this dealership is all about trying to take advantage of their customers. If you go to them prepare to see price gouging at its best. read more

Pretty nice staff, gave me a lot of hassle about giving them a check with my moms name on it even though it had her signature, address/phone number, drivers license number, and she verified it over the phone and with her bank. Granted it was written for a little over $1,000 in work, but still. Didn't take too long and didn't really try to upsell me on anything. I would go again. read more