Exceptional Service From Marcos Pangelinan at Ron DuPratt Ford…read more After my transmission failed and my hybrid system shut down late at night on a country road, I was in a rough place. I had been sitting alone in the dark for about 30 minutes, stressed and discouraged, before finally calling for a tow. When Tow Operator Marcos Pangelinan from Ron DuPratt Ford arrived, the situation immediately felt under control. He greeted me with genuine kindness, professionalism, and calm confidence. He assured me that I would be taken care of, then got to work with impressive focus and precision. Marcos handled my vehicle carefully and methodically. His equipment was exceptionally organized, his straps were properly maintained, neatly arranged, and it was obvious that he takes pride in doing the job correctly. His truck was clean, orderly, and professional as well. During the one hour ride, Marcos was friendly, respectful, and easy to talk with. I learned that he is taking in person classes to advance his career, staying disciplined with the gym and nutrition, and working demanding night shift hours. That level of work ethic, accountability, self improvement, and professionalism is rare. Marcos has the temperament, discipline, customer service instincts, and leadership qualities that would make him an excellent candidate for greater responsibility, and in my view, a future management role. Ron DuPratt Ford is fortunate to have him representing the company. Thank you, Marcos, for turning a stressful late night breakdown into an experience where I felt safe, respected, and genuinely taken care of.

I had the absolute best experience at Ford dealership Dixon. Every single person there was beyond…read morefriendly, welcoming, and genuinely helpful from start to finish. I worked with Mason, who helped me purchase my new vehicle, and I couldn't be happier with the entire experience. He really took the time to find me the perfect fit something that stayed within my budget but was still a car I absolutely fell in love with. That balance isn't easy, and he made it happen. What really stood out to me was his level of dedication. He even went out of his way to pick up documents from out of town just to make the process smoother for me. That kind of customer service is rare and truly says everything about how much they care. Mason was incredibly friendly, knowledgeable, and just an all-around great person to work with. I also think it's amazing that he comes from a second-generation car dealer family you can tell he knows exactly what he's doing. I highly, highly recommend this dealership and especially Mason if you're looking for a great car-buying experience!

thank you debbie, matt and the team at ron dupratt dealership. i'm happy with the great customer…read moreservice

Update on my review! I have to add I love this company so much. It's been a couple years and they…read morestill call me on my birthday asking about the truck and how our family is. This business is truly amazing. I wish I could give more than five stars because wow, the service is stellar.

I just bought a new vehicle from Hyundai of Vacaville after getting into an accident resulting in a…read moretotal loss of my previous vehicle. My sales person was Evo. He listened to what my needs and expectations were and delivered. He addressed all the concerns and hesitations I had as well. Couldn't be more happier with my purchase!

bought a car April 11 th 2026 and won't even be back again door still isn't fixed and the door…read morestill isn't fixed guess time to sue . and was making me purchase stuff I didn't. need for the car didn't know til the loan company called and said I didn't need it so canceled it and wife took car up for windshield and the sales man Garett was rude to my wife Thanks Maria & Laura delgado

We needed to find a car quickly for our daughter after her old one was not salvageable. We knew we…read morewanted to find a newer Honda Civic that would get her through college and beyond. I did a lot of research via both private party and dealerships. We found a 2019 here at a terrific price. We already had a busy week with lots of appointments but Sam worked with our schedule. Sam was incredibly nice as was Mike who we worked with as well. They said it would only take about 15 minutes to complete signing paperwork and it did. Smooth, simple transaction. Our daughter is thrilled as are we. Thank you Sam & Mike for your exceptional service!

This place is very professional and reliable. They helped both me and my friends with service, body…read morework, and detailing, and the experience was great every time. Ali is truly a professional--he was extremely helpful in arranging everything, explaining the process clearly, and providing fair and transparent estimates. Pricing was reasonable, and the overall service exceeded our expectations. Highly recommend!

I was looking for a new car for my son. He owned an older Honda- High-school car, and it was time…read morefor new. We looked at pre-owned vehicles and found a few He was interested in hybrids. We found a list, and took with us to meet Vinny. Vinny was extremely professional, helpful, down to earth, and was trying his best to accommodate my son's needs. My son has extremely high anxiety, so Vinny made it that much easier. The only reason I gave 4 stars, is because they couldn't find the keys to one car of interest, so we waited and waited, but then found another car of interest, and the first car was extremely comfortable, but dirty. Seats were dirty, stained, and I figured these cars would have been cleaned if they were posted on their sites. My son settled on the car of his choice. They filled up, cleaned and went through it's inspection process. We arrived around 1 and left about 6, so it was a long day. It's a smaller office, so we were waiting in line to be next for the financial side of things, but Vinny was very kind and offered us water, free snacks, etc. The only thing we noticed was that the spare tire was missing from the car which was odd, because the car had about 7k miles?? We noticed after we left with car. One of the other salesmen were a little pushy when it came to the extras and packages, after I told him no thank-you. He still seemed to shove in front of my son. Anyhow, it ended with a happy deserving young man. So, that made me feel good. Appreciate you Vinny.

Very disappointing experience at Shottenkirk Honda of Davis. We drove from the Bay Area ready to…read morepurchase an Odyssey after being told it was in perfect condition, had passed Honda's inspection process, and could be certified. Once there, we found improperly fitted front fender liners, then learned the second key was missing, followed by missing headphones for the entertainment system. Despite each new issue, we continued trying to make the deal work and were willing to address several of these items ourselves. After nearly four hours, with the paperwork printed and our checkbook in hand, a $995 Platinum Care package appeared on the contract that had never been discussed or agreed to. We declined it and were told the dealership would not sell us the vehicle unless we purchased the package. We walked away. We subsequently contacted the General Manager to share our experience. We were asked to provide the details, which we did, and then never heard from him again. Unfortunately, that only added to an already poor experience. Afterward, I read through other Yelp reviews and saw numerous customers describing similar concerns involving add-ons, changing terms, and their overall sales experience. Based on our experience, be aware and stay away.

Fantastic experience with Tim Haley at Mazzei Chevrolet! I was looking for a very specific…read moreSilverado LT Trail Boss, and Tim went above and beyond to secure the exact truck I wanted from another dealership. What really stood out was his communication. Tim was responsive, transparent, professional, and kept me updated throughout the entire process. After dealing with several other dealerships during my search, the difference in customer service was night and day. Tim made the entire purchase easy and ultimately earned my business because of how well he treated me. I couldn't be happier with my new Silverado or the experience at Mazzei. If you're looking for a Chevy, ask for Tim Haley. I'd absolutely buy from him again. Highly recommended!

Man, Mike W. Really helped me out big time on my car purchase. He explained and helped me…read moreunderstand my options and what I wad signing up for. Real clean setup and welcoming. Thank you Big Mike Frank M.

Awesome Service! Great Selection! Great service department and fair prices! Friendly staff and good…read moreprices

Stay away. I went to test drive a car. Pulled over to call a couple local mechanics for a…read morepre-inspection. Both denied doing it bc of this business. They argue and slander the mechanic's character and opinions of what needs to be fixed. When I returned the vehicle I said to my quite nice sales guy it wasn't going to work. He asked why. I said the above. He wanted to know which mechanic. I said no way. Upon driving out the mgr approached my car. Said he just wanted to clarify what I said, that he didn't want to argue. I shared my experience and why I was moving on. Then he insisted I was there to argue. Why would I drive 2 hours to argue?! When I started to roll up my window he said Go F yourself. You Fing B. Nice. Great leadership. Stay away!

I had a great experience buying my 2026 Honda HR-V AWD Sport…read more Shout out to Joshua Warshawsky for making the entire process, easy and quick! I am very pleased with my vehicle and the exceptional service provided by Josh, Ricardo, and Glen. Thank you Vacaville Honda Team!

**READ BEFORE SERVICING YOUR VEHICLE HERE**…read more My fiancé has a 2018 CRV that has had something wrong with the AC for the past 3 years. Mind you, she purchased this in Napa; however, lives in Vacaville. Honda has had a service bulletin/recall regarding a seal that needs to be replaced as it has caused several AC's to blow hot air or make the AC perform very intermittently. Service bulletins/recall alerts for any parts are 100% covered by the dealership and through Honda. When a customer comes in requesting the recall service to be performed, they should never be charged for inspections. If during the service appointment the department finds the source of the issue is not with the recalled part, the customer should still never be charged for the inspection unless this is discussed ahead of time and agreed upon. In looking at the past reviews and from my fiancé's experience the past few years, it seems Vacaville Honda's service department is running unethical practices that prey on customers who may not understand their rights, more specifically if they are women. She had taken the car for the recall to Vacaville Honda on two occasions in different years, trusting they would take care of the issue and do proper servicing in regards to what was stated in the bulletin. Twice, they not only charged her for inspections (to the tune of $250+ each time) but both times they stated the issue was not with the recalled part. This past visit back in August, they tried to quote her for a full AC replacement for $7000. Just recently, she and I had a discussion about her car's AC and we dug a little deeper into her experiences. After reviewing the documentation and service bulletin, and after diagnosing where the problem really was, I contacted a different Honda service department to perform the service regarding the recalled part, free of charge (as outlined in the actual service bulletin). Not only was the recalled part the issue that fixed her ongoing AC problems, but it was literally a 2 hour job that should have been handled correctly the past two times she went to Vacaville Honda. As her partner, I'm infuriated a company would put her through this and having to endure over 100 degree weather each summer because she couldn't afford $7000 to "fix" the problem. As a human being, I'm completely baffled how this unethical practice has been allowed to go on with multiple customers at this location. If you are a customer here with their service department, I would encourage you to read up on your rights for recalled parts and service bulletins. I would also encourage you to seek second opinions for anything they state "needs to be replaced". After collecting the documentation of her experiences, I will be taking this higher and will absolutely be reaching out to reviewers who have had the same experience. This should never be happening, especially at a dealership, and the service department as a whole should be held accountable for their unethical practices. Happy to be a resource for anyone who has had similar experiences.