This is 6 months later and the reason I changed my review is because this dealership has really let…read moreme down. I was promised one thing and when that issue was found to be improper by CA DMV, that falsehood cost me over $2K-$2.6K extra in taxes/fees. That information was provided to me by our sales consultant, Israel Gonzalez, and the finance manager, Brenden Broyles. Not to mention, Greeley Chrysler Dodge Jeep Ram sent a check for half of the collected taxes and wrote the check to the county and not DMV, who actually collects the taxes. So in actuality, I had to shell out over $4K to get the vehicle registered in California. Then I had countless calls with Brenden Broyles, Matt Koponen and Jason Morgan. Each trying to work this problem out, but never actually getting to a resolution. All the while, my daughter was driving around with temporary registration and eventually after her final temporary registration was set to expire, I had to make a decision due to the lack of communication or urgency on the parts of anyone at Greeley Jeep. That decision involved making my daughter drive her vehicle home from Colorado to California to register it here because California requires a SMOG and Vin Verification, again a small detail nobody at Greeley Jeep advised me of when we agreed to purchase the vehicle. The travel costs and SMOG fees alone cost me an additional $600. So to this point, I'm out of pocket $4K to DMV Fees, $600 in SMOG/travel fees, and countless hours on the phone and DMV trying to get it fixed. I've spoken to everyone at Greeley Jeep for the past 6 months and nothing but empty promises. So yesterday I'd finally had it, after being promised a call on Friday, Monday and Tuesday I sent Brenden a message venting my overwhelming frustration. His response was, write void on the un-cashed check to the county for $2K and send them a picture of it and they'll issue me a check for the same amount... This was after Jason Morgan assured me he was aware of the time and money I'm out, to include an additional $2k owed to DMV which was not part of the original purchase. How could someone be happy after 6 months of empty promises, $2K-$2.6K in taxes and expenses and never feeling like anyone cares? This review may not sway many folks from purchasing a vehicle at this dealership, but it's the truth and this is just the start of my efforts to showcase what happened to me in this transaction that is still not resolved. Next up Yahoo, Stellantis, Jeep USA...

I wish car dealerships were like Greeley Chrysler Dodge Jeep Ram were in Phoenix, what a breath of…read morefresh air! I couldn't have been more pleased than I was during the process of purchasing a used 2023 BMW X5! The salesperson I worked with during this online out of state car purchase, was Israel, he put up with my texts and concerns with the utmost transparency and politeness was nothing short than providing some of the best customer service I have had in a long time. Again, if only the dealerships here in Peoria and Glendale Arizona could learn from the staff at Greeley! If this review sounds like a commercial maybe it should, I dont write these but I needed to because it was the right thing to do after coming back from my flight there. The staff I had met while hanging out after my test drive to see the finance manager Jason, another very nice person and very accomodating, I had the pleasure of also meeting Matt the GM, who made you feel like you knew him for a long time was just a great guy and class act along with Israel! I know if I lived in Greeley I would stop here first to purchase a car because it's a win win, I just cant say enough, great experience and I felt like I did get a great deal on a really nice car. Oh, and the coffee bar they had was really good to, seriously! Thank you Israel for all your hard work and time you spent with me in my quest for the X5, along with your staff who worked behind the scenes getting the X5 prepped and clean they did an excellent job! Thank you all very much my family really appreciates all the effort and time spent! Sincerely, Mike M - Glendale, Arizona

The young woman who welcomed us was very friendly and helpful, but that's where it ended. This is…read morethe second time I have taken my electric car into Mike Shaw service and the second time I've been extremely disappointed. And, they still asked me if I wanted an oil change! It was just a 20,000 mile check up and all they have to do is rotate tires. It took 2 1/2 hours plus. At least they have a good coffee machine so waiting was OK. When I brought the car home the lights are still on saying check for maintenance. I called them three times and they never returned my call. I finally got help from my group on Facebook. Service is unresponsive and ignores their customers once they have them in the waiting room. It's been five days now and still no call so I'm thankful for the Facebook group for walking me through the instructions.

Reviewed their online inventory. Found a great used car. Called and asked for more info. NO…read moreresponse. Called back and spoke with a gentlemen twice and a third time to confirm the truck was on the lot. He confirmed. called my wife and told her to meet me at the dealership on our lunch. we got there, stood in front of the receiptionist for 10 mins while she ignored us. Finally someone came and asked if we had been helped. He went and found another gentlemen to help us. This is nearing 25 mins of standing. The two approached us to tell us the vehicle we had been told was there was not and blamed it on their "online team". Then asked us to look at their other overpriced vehicles after we had asked if their online inventory was accurate. Beware. Looks nice and professional from afar and just another sleazy car dealership upclose.

Can not say enough wonderful things about these awesome people and their business, we originally…read morewent there a few months ago and talked to co-owner Steve about trading in our truck, unfortunately we didn't but we were so impressed with Steve and his honesty that we said when we decided to get a different vehicle we would definitely come here first, so last month we decided on a whim to stop in, we were greated by Oscar who btw is amazing and super friendly but not creepy car salesman creepy, we told him our situation and said let's see what we qualify for before looking, after about 15 min we were looking at vehicles and found and amazing car that had low miles and still smelled brand new inside, took it for a spin and decided it was for us, next on to Colby in finance, great guy and fellow Army Vet as is my husband and a very personable guy, Mr Ramsey came over introduced himself to us and thanked my husband for his service and talked with us for a bit, this was not your typical used car lot slimy used car salesman dealership, they are DEFINITELY a class act!!! A week after we got the car my husband who before retiring was a mechanic felt something off with the brakes, called Oscar and they fixed them right away, how many used car dealerships stand behind their word like that?! Can't say enough about their professionalism and honesty, highly recommend Oscar as your salesperson and this amazing Dealership to anyone looking to buy a great car without big dealership markups!!! Thanks again to Ramsey Auto Hector and Barbara Reyna

Steve and Mike are the kindest, most genuine salesmen I have EVER met! Not only did they find me a…read morewonderful truck that fit my budget, but Steve also went over and above to help me understand the fine print and secure a loan.... he certainly didn't have to do that, but he is just a guy with a ton of integrity and a big heart! As if that wasn't enough, when I had some engine problems later on, Steve took the vehicle back, gave me a loaner truck, and proceeded to put a significant amount of work into my truck to get it back into tip-top shape. He never charged me a cent. Regardless of whether that was common business practice, or he just felt like being good to me, I am forever grateful! Seriously, when these two guys tell you when you first walk into their dealership that they're going to take care of you, they back those words up with action. I am so glad that I ended up at their dealership and even more grateful for the impact that Steve's kindness has had on my life. Absolutely cannot recommend Ramsey Auto Group enough.

Amazing and easy experience. Friendly staff…read more The price was as listed online. No hidden fees. They didn't try to upscale me. Came from Texas to buy a truck and they worked with me. They offered to pick me up at the hotel the morning of the purchase. Paperwork went smoothly and staff was kind, patient, efficient, and non pushy. Worked with Paul and then Mark when Paul got busy. Would definitely recommend. Also the truck is great!

Went yesterday to look for a car for my daughter. Paul was amazing and honest! I was so impressed!…read moreNot pushy at all and more than answered all our questions. Ended up buying a vehicle from him. Never in my life have I ever had such a good experience at a car dealership! This is the place to go!!!

Part of this is my bad for not noticing earlier, but the finance guy told me he found $1,000 wiggle…read moreroom if I got the warranty, but he jacked up the total cost of the vehicle $1,500 more than what I originally agreed too. Again, shame on me for not noticing earlier, but I'm still pissed. Also, they listed my trade in for $8,000 more than what they gave me for it and there was absolutely nothing wrong with it. I'm pretty pissed that I got screwed out of so much money. Beware when negotiating and pay very close attention to the final number the finance guy gives you because I bet it's not the same number you agreed to!

Saved a SIGNIFICANT chunk of change by having them do a Valve Adjust on a Honda Fit. HUNDREDS less…read morethan Markley (FoCo) and 4 other shops estimates. Worth the trip from Fort Collins.

Beware of Ghent Cadillac - The Ultimate Bait-and-Switch Dealership! Rico Palominor, the sales guy…read morewill lie to your face and get backed by the worst Sales Manager you've ever had the misfortune of dealing with! She won't call you, she'll EMAIL you, she can't handle difficult conversations, ridiculous! Rico does the mature thing and just hangs up on you. RUN! If you're looking for a dealership that will smile while they take advantage of you, look no further than Ghent Cadillac. My experience with them has been nothing short of a nightmare, and I'm calling on everyone who has been wronged by this dealership to stand up, speak out, and hold them accountable! Here's what happened: * Deceptive Advertising: The car I purchased looked NOTHING like the pictures online, despite my meticulous review beforehand. The paint job on the vehicle was a disaster--two different colors on the hood, spots everywhere--and they tried to hide it by having me inspect the car at night. * Shady Sales Tactics: The salesperson, Rico Palominor, lied throughout the entire transaction. When I confronted him about the paint issues the next day, he claimed he "didn't see it." A flat-out lie. Rico, karma is coming for you. * Fake Inspection Reports: Ghent provided a report claiming the brakes were good and all the headlights were working. Within a week, I had to replace the brakes and have the rotors machined. The headlights were also malfunctioning. THEY DO NOT stand by their own reports, and this is fraudulent and illegal. * Unprofessional Staff: When I brought these issues up, Rico hung up on me. The Sales Manager, Jessica Zumbrun, was just as bad--hiding behind emails and refusing to take accountability. She didn't even have the professionalism to address my concerns properly. This Dealership Needs to Be Held Accountable Ghent Cadillac's unethical practices are not just infuriating--they're illegal. Selling cars with undisclosed damage and falsified reports is a direct violation of consumer protection laws. I'm calling on everyone who has been deceived by Ghent Cadillac to stand up, speak out, and report them. Together, we can make a difference and stop them from taking advantage of others. Here's What You Can Do: 1. Report Them to Authorities * Better Business Bureau (BBB): File a complaint at BBB.org. * Federal Trade Commission (FTC): Report deceptive practices at reportfraud.ftc.gov. * State Attorney General: File a complaint with your state's consumer protection division. 2. Leave Reviews Everywhere Let others know about Ghent Cadillac's unethical practices by leaving reviews on these platforms: * Google Reviews: Search for Ghent Cadillac and click "Write a Review." (Notice they don't allow reviews? Suspicious, isn't it?) * Yelp: Search for the dealership, log in, and share your experience. * Cars.com, DealerRater, Edmunds, CarGurus: These platforms are trusted by car buyers and are the perfect place to warn others. * Reddit: Use forums like r/cars or r/askcarsales to share your story. * Nextdoor: Warn your local community about Ghent Cadillac's practices. 3. Contact Cadillac Corporate File a complaint with Cadillac or General Motors about how this dealership is damaging their brand. Manufacturers care about their reputation and can take action against bad dealerships. Join Me in Taking Action I'm not just warning others--I'm reporting this dealership to every authority possible. If you've been wronged by Ghent Cadillac, don't stay silent. Speak up and make sure they are held accountable for their actions. This dealership thrives on deception, but together, we can expose the truth. Avoid Ghent Cadillac at all costs, and let's make sure no one else falls victim to their shady practices. Update: Took my car to a great dealership and guess what.... The Transmission that Ghent said was great just went out. These guys are shady.... Don't walk, run!

Sent me oil change deal, when I scheduled and went in they said that they would not honor, tried to…read morecharge extra $60. This is the 2nd time they have pulled this. False advertising and they should be held accountable. Will never give this establishment any more of my business

These people are scammers. I put $300 down and traded my car and they tried to sell me a car that…read morewould not pass emissions. Then they kept giving me crappy cars as loaners that would break down. Didn't tell me that they put the loaner cars under my name and I didn't know I had to switch my insurance over and I ended up getting a no insurance ticket. Then they said for another $600 down they can get us a different car. Then they gave us a subaru forester with 225,000 miles on it that had an oil leak and the engine blew. Greg Miller went and picked it up where it broke down then said that he didn't want to do business with me anymore and he kept the car. Now I keep getting calls from a collection agency saying that I am behind on payments. Their mechanics are not certified and have no idea what the hell they are doing, they drink alcohol while on the job in one of their bays.

they sell cars with check engine lights cleared so when you buy you don't know and they don't fix…read moreyour car when you need just clear code

I came in to this location after purchasing a vehicle from their Fort Morgan store. The services…read morewere set up here as I live closer to this location. River had scheduled for me to have my front windows tinted to match the back and have a clear bra put on the hood. I came in to pick my vehicle up in the evening, none of these services were performed at all. When I asked River what had happened, he talked about how they had me under the completely wrong name, but then proceeded to tell me that they did some "edging" on the clear bra that was already on the hood and tried to show me where the bra was. It was apparent that there was no clear bra on my hood at that time. River lied to my face and tried to say that it was already there to try and show me that my vehicle wasn't at their site all day for nothing when in fact it was. I told River that when I brought it back in to actually have the work done that I would need to loaner vehicle for the day this time and he agreed. I rescheduled the service for 2 weeks later to actually have the work done, and when I came in to drop it off and pick up a loaner vehicle, somehow no one on site had record of me scheduling this appointment and they said I wasn't scheduled for a loaner vehicle through sales. I proceeded to tell them that I had scheduled with River and this is what he promised me, they then told me that River wasn't working that day. I proceeded to tell them everything that had gone wrong prior and that they needed to figure it out and after about 20 minutes of waiting they finally did. The incompetency of the situation and the fact that I was lied to straight to my face is what has lead me to leave this review. I will never be back to a McDonald Toyota dealership for any kind of service because it is clear they don't care about their customers.

Service department ignored my call 3 times in a row, sales department also tried to transfer me…read moreonce and all 4 times I got a message saying they are "sorry they missed me"

Austin drove me home while my car was getting worked on. He was prompt, a very safe driver and very…read moreprofessional. Highly recommend!

Skeezy dealership. Only worth a rating of NEGATIVE 5 stars. Only reason i put 2 is so they can't…read moredelete it. They like to sell lemon/broken cars to customers and don't like making it right or even try fixing the issue. Don't bother wasting your money here. You're better off buying a car off of facebook marketplace than this shithole. Once you turn your back they give you the finger and tell you you're shit out of luck.

Couldn't get proper phone etiquette. Always rushing to get me off of the phone, no interest with…read moreworking with me to finance me or answer questions. Kept giving me the run around and wouldn't give me a straight forward answer about two of the cars I was interested in. Constantly telling me they would call back and I never got a call from them. Come to find out the next day the car I was looking at was sold to another person while they were giving me the run around. Would have appreciated if they were upfront and honest and told me they had another buyer. Ended up going to a different place and walked away with an amazing car. Glad I ended up dealing with another place, turned my bad experience into a great one.

I was helping my best friend look at cars and her options to get financed. Of course as college…read morestudents a lot of places will bullshit you because they don't think you know what you're doing. However, having already bought my own car, in my name with no cosigner at the age of 19 I've already done the run around game with multiple dealers. The particular gentleman we worked with had no interest and even when I called to get more information he said he was waiting to hear back from his finance companies - completely understandable - however, it does not take all day and we should not have had to call again later in order to get the answer. Then when we asked about the options for the other vehicle she was looking at, he told her the bank would call her. That in itself was some b.s. to get her off the phone because the bank would not call you, they call the dealership so the dealership knows if they're going to get their money or not. As a car dealer you should be interested and more personable and if you truly cannot do anything then explain the reasons as to why, because whether it is your income or your credit, the finance company will let you know why you were not approved. There was so much lack of effort and horrible customer service, however she ended up finding a newer vehicle with less miles for less at a dealership who actually did run her information to get her financed in less than 4 hours, three times less the amount of time it took Midtown to give us a false excuse.