This is my first time purchasing anything form Video Only - it won't be the last. They offer great competitive prices and a 0 hassle with no pressure sales approach. Francisco - the person that helped me was very professional, knowledgeable and an overall great guy. If you are in the market for an UltraHD, 4K, HDR (or any video/home audio) unit to replace your current home theater setup - give Video Only a chance. Ask for Francisco. read more

We needed a new 60" tv for our place of work. I contacted Doug to see if he could give us a good deal because I wanted to keep business local. He gave us a great deal with a 5yr warranty and the delivery guys helped install it. We will return soon. Thanks guys keep up the good work! read more

Came in here browsing for a tv for the living room had this old cat come up to me asking questions seeming interested at first until I told him I wasnt ready to buy today. I was walking around for quite some time doing my research comparing models and prices. He then decided to approach me again and tell me that he works off commission and he cannot work with another customer until I leave the store. On top of that his coworker was talking about a $3000 tv with another customer and he seem to get anxious and was waiting for me to leave and gave me his card and told me to come back to him. I think this is super lame especially during these times you get paid an hourly so do your due diligence with customer service. But if this is the way videoonly runs their store thats a shark mentality and customers arent really getting the help they should be getting so i decided to buy a TV today at Bestbuy instead. I got Sony A8H for 1200$ instead of buying at video only. Preciate the rude customer service and wont be coming back to yall again read more

Video Only - bestbuy purchase - Electronics Near Me - San Mateo, California

Great customer service...but, above all, great insight and years of experience in helping you make the right decision. Several of the sales people are ex-Good Guys! They know the industry and can compare different systems in real time. So, when you are tired of getting mis-information from Best Buy and Circuit City, go to Video Only. Oh, and did I mention, they will cut to the chase on pricing...just ask! But, make sure they take our their calculator for the best price. read more

Great selection of TVs with decent prices. This review is for the service, which I found just enough but not too heavy handed (I had a guy named Igor). I had my eye on a Samsung LED model and he saw me doing A-B comparisons between it and the Toshiba next to it and we started talking about the differences between the two and he convinced me that the Toshiba was actually a better deal with more features. So I liked the service I got initially and will reserve the rest of the stars for the actual purchase and then support, when I do buy from them. read more

We dealt with Reggie in buying the 55 inch LG TV. He was helpful, personable and knowledgeable. Reggie and Francisco also came to the house to deliver and install the TV. They came after work so well into the evening. They were fast and accommodating and were very patient in teaching us how to use the various remotes. They were an absolute pleasure to deal with and I highly recommend Video Only as well as both Reggie and Francisco. They did everything expertly. read more

I can't wait for this place to go out of business. We have bought 2 nice flat screen TVs and the extended warranty on both and I will NEVER recommend this place or buy from here again. LEARN FROM MY MISTAKE. One of the fuses in the back of the TVs blew out and we called to apply the warranty. Video Only and the warranty company have done NOTHING but drag their feet on getting someone out to fix the TV. It has been over a WEEK and we still do not have an appointment with anyone to have them come out and simply replace the fuse. They push the extended warranty like it is the "end all/be all" but when it comes to them holding up their side of the deal they take their sweet time. I will be buying my next few Televisions at Best Buy or somewhere that will be shutting these people down. read more

I called on a Wednesday for a specific 80" 4K TV and spoke w/ Reggie. By Saturday it was on my wall and the whole family was happy. It was that easy. Negotiated price for a minute, settled on a fair deal including delivery, unbox, and helping me hang it on the wall. Couldn't be happier except my neighbor got a larger one! I'll be back in a year or so to upgrade. Great working with you guys. Thank you! read more

Purchased a 65 inch Panasonic from Kevin, the assistant manager and Ken, the store manager, a few weeks ago. They were the ultimate professionals, not trying to talk me into anything I didn't need, explaining the pluses and minuses of the TV's, receivers and speakers etc. I definitely needed someone to walk me through the maze of TV's everywhere I looked. Couldn't believe how much more I liked the 65 versus my old 65 inch Sharp. Told them how "sophisticated and how much money" I wanted to spend on the new system and they just ran with it. Super nice guys. You can totally trust Ken and Kevin. YOU WON'T BE SORRY... Sorry, but I just couldn't help but say their tag line on radio. read more

I called yesterday to check if they had a specific 4k 78" Samsung TV in stock, and to know how much was it. Aaron was on the phone, he couldn't tell me exactly the price but said they beat Amazon and Best Buy by much, which was nice to hear. I asked him tons of questions and he was very nice and answered all. We arrived there later, close to closing time, and Aaron gave us all the attention we needed and even time to look online for reviews about a sound bar we were debating on. There was no pressure at all. Great service and I really couldn't find lower prices. Will definitely come back for my next TV. read more

Okay, I've been hearing these notorious video only ads for quite some time now on the radio so I finally decided to stop by and see what they were all about. I've had been in the market for a new TV for quite some time now as the last one I had was about 80 years old (realistically more like 14). My initial thoughts when I pulled up to the store were that it looked more like a good will then a TV store. I walked in despite my doubts and was greeted by Jorge shortly after. To be completely honest, I had no idea what I was looking for aside from the fact that I wanted something thinner then the old clunker I had. Jorge asked me many questions about the TV I was replacing and how far I was from it. He said from there he could point me in the right direction. We started on some 55 inch LED's which he explained to me the difference between those and plasma's and even dumbed it down a little bit for me when I told him I wasn't to tech savvy. I was taken back by how much knowledge Jorge had because it was far more then what I had received at frys and costco where I first began my shopping for this TV. I had told Jorge that I was not interested in buying right away as it was something I needed to go home and think about (and talk to the wife about). I was pleased that Jorge was not in anyway pushy and he even told me to send my wife in to see him so that he could explain all the things he had explained to me and show her what we were looking at. So that was just what I did. I returned with my wife about three days later and Jorge remembered me right when I walked in. He showed my wife the same 55 inch samsung he had showed me and had no problem explaining everything he had already explained to me over again for my wives sake. We felt that we had made our decision and locked in on the TV. Needless to say, my experience here at video only and with Jorge was an extremely fun and positive experience. I'm glad to see that customer service hasn't been completely lost in today's day. Not to mention I LOVE my new tv! I will definitely recommend others to Video Only and especially to see Jorge if they want to deal with an honest person not just looking to making a buck off you. THANKS VIDEO ONLY! read more

On 12/09/15 I went to Frys Electronics[Palo Alto] looking for a 4k TV. The service there sucked. Told a mananger that the sales force had lost them $1,000 in sales today; I left. Went to the Video Only store on Grant in San Mateo. What a difference in service. I was greeted at the door by KEITH WASHINGTON. He took the time to show me the models they had on display. He even went as far as re-hooking some of the TVs where they were running the same program so I could get a apples to apples comparison on the pictures. { FYI Frys the bill was $955.45. Your Loss Their Gain } I would HIGHLY recommend this store for their broad selection & OUTSTANDING SERVICE. Again Thanks Keith. read more

Video Only has the best prices anywhere, often lower than lower than the internet (I saved $50 on an LG Blue-Ray player). They have the best products and a good selection to choose from. The service is good too, the sales reps are very knowledgeable and helpful. They do try to help you, and can answer any and all questions you might have. I think the people who say the sales reps are pushy are just too used to being ignored at places like best buy, etc. Well, they are there to sell you something, and you did come in to buy something didn't you? Anyway, it's a great store, that we're lucky to have. I bought a TV there, and went back for the blue-ray player. In a few months, it will be time to upgrade my sound system, and I know where I will go to get it. 5 stars video only! read more

The store is okay while their staffs are bias.... I think the price is good enough for customers to stand their attitude. read more

Came here for our second tv purchase and couldn't be happier. Francisco helped us out and was very informative without any high pressure sales pitch. He was also very patient with our two little toddlers running around the showroom. We got a great deal on a tv and two DVD players. Highly recommend talking to Francisco as soon as you arrive at the store. read more

Thanks to the entire staff on Wednesday and Friday of this past week (9/28 & 10/2) who assisted me with a purchase. Shot out to Fran my sales person and Dino the Manager of the San Mateo store for all of the knowledge, insight, and professionalism. Did I mention the patience? I had questions galore and they took their time and gave me expert advice conducive to my purchase options. Major props guys!! read more

Came in here looking for new tv for our house. Greeted by Reggie and asked if we needed any help or have any questions. Said we were just looking and he let us us be. Came back to check on us and said we were good. When we were ready with questions he was ready to answer them all. He is the type of sales persons you want to deal with. Doesn't hover over you or is pushing you to purchase a more expensive tv. Very knowledgeable about the TVs and other equipment. our purchase and transaction was quick! No upselling on things we didn't need. Easiest and most enjoyable purchase ever made. Prices are way better than most. Will def come back if we ever need another tv. :) read more

Whatever you do DO NOT SHOP HERE! I recently spend $1,200 on a what I thought was a beautiful television. The TV was defective and within one week of my purchase I notified them and they told me I caused the damage the TV. read more

Bought a TV this weekend from Reggie. A truly flawless transaction. Mtn. View store was sold out and called San Mateo. Reggie checked stock in the back, had one left, and held it for me to get there. At the store he showed me the display model, got the paperwork finished quickly, and helped me load it. Took less than 15 minutes. I've heard the ads for years and their pricing was excellent. Reggie was so nice and knowledgeable, I felt compelled to write this review. As good as it gets! read more

Shop around Amazon, Best Buy, Frys . Costco was comparable, but knowledge of what i was looking for & best price go to Video Only. read more

Unlike Walmart or BestBuy, Video Only offers the newest models of TVs for only ~$20 more. Francisco was knowledgeable and helped me select a 2020 Samsung and even knocked off some of the price since it was recently exchanged. Their selection of speakers was great as well! Definitely coming back. read more

Recent reviews aren't kidding. They guys here are going to make a great deal for you.

I had a great experience at Video Only yesterday. I see lots of low ratings on here where people feel like they were pressured into things, but I had the total opposite experience. We were helped by the San Mateo Store Manager Marty Gutierrez and he was great! I was looking for a new and improved television. He did not try to up-sell me, he asked me the right questions to determine exactly what I needed. He then showed me a variety of good options, all at simply amazing prices. He even steered me away from a much more expensive television based on my actual needs. I walked out with just the right TV and as a very happy customer. I will return to this store for future electronic needs. Prices were great, quality of the product is perfect and I felt the customer service was just right. Plus with no interest financing you just cannot go wrong. read more

The employees are always courteous and knowledgeable. Francisco helped me out selecting a TV. He gave me the run down on specs and demonstration to help narrow down my choices. All the prices for the TV's he showed me were lower than all the competitor stores. I walked in looking for a 55" and went home with a 65" TV because the pricing was pretty good. I've purchased four TV's from video only and have no issues whatsoever with the TV's I bought. They are all running fine still. If your in the market for either television or sound system, I'd recommend shopping at all the name brand stores then come here as your last stop. Guarantee they will give you a good deal for the Tv or Soundsystem your looking for. read more

Doug and Reggie rock. They both have great attitudes and are easy to work with. I have bought 3 TVs here over the last year and a half or so, all of them being LG OLEDs. Every time I came in I spent significantly less money that I was expecting to. These guys are straight shooters and don't ever give you the runaround. They're fast too, I was in and out of there within 15 minutes every time. I will only buy new TVs from video only moving forward. Give them a shot, you won't be disappointed. read more

Oh how I wish 0 stars was an option. Here is my experience with Video only in San Mateo. I had to pick up my girlfriend from the hotel rental car drop-off across the street and I had some time to kill. I decided to meander into Video Only, and check out what they had to offer. I was not actively looking for a T.V. but I like to stay current on prices/features. Upon walking in, I noticed no other customers in the Good Will type store. The florescent lights and cheap shelving scream 'savings!" I get no more than 5 steps inside and I am approached by salesman, Jimmy. Jimmy is here to help me look for a TV (AKA hover over me while I walk around) I give Jimmy the time of day because I have done retail sales in the past and I know how tough it can be. I wasn't wasting his time by any means because the store was literally dead. Jimmy finally shows me a T.V. I was mildly interested in, and tells me that I can finance it at 0% interest for 12 months (I have the cash, but if you can use someone else money free for 12 months why not) Jimmy quickly explains that the credit check for this will take 2 minutes and I am not obligated to anything. I reluctantly agree to Jimmy running my credit to see if I would be APPROVED for such a loan. I was of course approved for a 5K limit. By this time my phone was ringing and my girlfriend had returned the rental car across the street. Though I was interested in the TV, I would not have time to complete the transaction, and my conscience told me to sleep on the decision for 24 hours. I told Jimmy I was not ready to make the purchase, got his business card and left the shop. At this point I still had a good opinion of Video Only, and I was planning on purchasing a TV from them when I was ready. Not less than a week later I receive a credit card from GE capital with a limit of $5,000 to use at Video Only! are you kidding me!?? When I buy a car and get pre-approved I don't get a Ford credit card! I checked with all 3 credit bureaus and this in fact has hit my report. I have reached out to Video Only and GE and all they can tell me is that 'the account was open, credit line issued and its already been reported." More concerning is that I gave my personal information to this sleazeball and now I have no idea what else he opened with it. Jimmy is the fellow mentioned in the pictures above btw. STAY AWAY, STAY FAR FAR AWAY read more

Watch out for the "extras". I was encouraged to purchase the extended warranty on my new TV as it would cover replacement bulbs for the life of the warranty. NOT. I did get one replacement , cost less than than warranty. But when I went to get the second replacement bulb I was told that it was never included in the deal. My mistake was not getting a written confirmation, so horse on me. But don't let it happen to you! The boys are loose with the truth. read more

I came here with a very specific 40" flat screen in mind, and I worked with Alex. He showed me what I wanted plus a few others of comparable size and value. I ended up buying a 42" flat screen TV by a different manufacturer because the price was $150 less than my first choice, and the one I got had way better features. Now I can see Bret Farve get his head handed to him in HD. Yay! read more

The one star reviews have it right. Prepare to receive the ol' bait and switch, to be falsely told there is stock to get you in the store, to be lied to and upsold, and listen to a bunch of bloviation about fake "features" to create the impression they are "experts" and there is a meaningful difference between the product you wanted to buy and the one they want to sell you. Avoid at all costs; it is not a "deal." read more

Excellent service. Ask for Doug Pauley. Knew his brands, answered all my questions. I never felt rushed or pressured. Better pricing than Costco, etc. I'll go there 1st for future purchases. I'm very pleased. read more

I got a great deal on the highest rated Samsung plasma tv. The tv was not in stock but I got it less then a week after ordering it. I saved about four hundred dollars over the BestBuy and amazon.com price. This was a brand new unopened F8500 series tv. Previously I had purchased a plasma tv at their former SF location on Van Ness. It's about 8 years old now and still functions well. They have a great selection of televisions. Although their stores may not be the most modern they are clean and the staff is friendly. Be sure to ask for Ken at the San Mateo store! read more

Came into Video Only a few weeks ago dead set on getting a TV through Walmart online (Element 46" for $400). I know what you are thinking "ELEMENT" yeah well I did my research and read all the reviews so whatever it looked more than legit but every time I mentioned to friends about this awesome ELEMENT TV they kept telling me that before I made my purchase I needed to swing by Video Only. I kept thinking back to how my Ex BF and his dad would always buy their TVs from this place but by how run down this store looks like on the outside I assumed I would be getting some old cheesy dude treating me like I'm just some dumb damsel and try to sell me some crappy tube! Let me also just state that I really wanted to make my 1st major electronic purchase without the help of a "MAN" and prove to myself that I could make just as good of a purchase as most of my guy friends who are all techie "Hoydie Toydie!"...now where was I, Oh yes, so finally the night I was going to make my purchased I said "FINE, FINE, Just go Pants (nickname) and check it out and boy was I sure happy that I did because I walked out of that puppy with an awesome 47" JVC Flat screen. I paid a little bit more than I would of with the crap Element TV but I was satisfied with my MONDO TV and the guy who helped me was more than awesome. Like a little dummy I mentioned to the sales guy that I had seen this Element TV and he pretty much talked me down from the TV ledge of suicide by KINDLY showing me the consumer guide and what do you know ELEMENT wasn't even listed on it but JVC sure was. He was patient, spoke clearly and in slow ENGLISH for me so I could understand all my options and we looked at all the features that would satisfy my TV Virgin self! I know he was probably thinking "Ohhh what a typical gal, will buy anything as long as its big and cheap" but he took the time to show me and discuss all the comparable TVs until I felt ready to make my purchase! He basically coached me into purchasing an awesome TV and boy am I over the moon ecstatic with it. See, boys are really good for something. One convinced me to make the right TV choice and even loaded it into my JEEP and another one carried it into my home and set it up for me! I will never doubt this store again and they will always be my 1st stop for electronics! read more

We were looking to buy a new 65" TV and were almost positive that we were gonna get it from Costco. We has done our research and were quite set on the brand, when my husband insisted that we check out Video Only since he'd heard their radio commercial. Not only did they have what we were looking for & their pricing was both competitive and transparent. Francisco helped us pick the right kind of accessories and was knowledgeable about the range of products. They threw in the second wall-mount for free and the five-year warranty. There was no hard sell and we walked out with everything we needed. Who said big-box stores are a thing of the past! read more

Here is what you do. Go to Video Only and take a photo of what you want, including the price tag. Then head over to Best Buy and get it there. I tried organizing a BIG purchase including multiple items with these clowns only to find out on the day of pick up, 4 days of emails later, than they never bothered to order anything and were out of stock. So I drove down to Best Buy, told them the story, and they - had everything in stock - matched the price - will give me a further discount if the TV goes on sale with the next 30 days, which it will because of Superbowl. Best Buy for the WIN. read more

BUYER BEWARE: If you open anything purchase from any Video Only, they will give you store credit only even if you return it the next day! No restocking fee, no refund, STORE CREDIT ONLY if the item is open. read more

Kind of a sad-sack place. I didn't think the selection was any better than other mass-market electronic stores and not one of the HDTV's had a decent picture tuned in. I can never understand why AV stores allow customers to see crappily tuned stations on their sets. The salespeople we spoke with seemed either very half-hearted or were too involved in non-business conversations to bother with us. I didn't think the prices were great either, given how fast they are coming down in every other outlet. read more

So I was issued a refund on the 8th of February by Video Only on my American Express card. As of the 20th of February American Express has no record of the refund. It shouldn't take this long to issue a credit. American Express commented that it is abnormal for it to take this long. Think they are trying to play float - I am not happy about this. Have to go in and confront them in person today to get them to issue the credit. Like I said. All they care about is getting money out of you. Even if the sale is not closed! Avoid at all costs. read more

I went into Video Only on 9/18/2017 to check out a specific 4K OLED TV for my roommates. While I was looking around (not knowing where the TV was located), the Store Manager greeted me and asked if I was looking for anything specific. He introduced himself as Reggie and directed me to the TV I was interested in. I didn't have any questions (did my own research online) but just wanted to take a couple of photos to relay them back to my roommates. Reggie was standing near me, didn't hassle me like your usual "Salesman". He was chill and approachable. As I was taking photos of the TV, Reggie asked me if I get any discounts, because he saw my work badge and I told him that I do get a discount from my place of employment. I showed him my phone which had the Employee Discount website of the TV. He asked me, "Would you buy from me if I could match or beat the price?" I was taken aback by his question as a lot of retail stores do not match prices, let alone Employee Discount pricing. I told him "If you can match, then I would definitely buy from you." (I live locally near the store and didn't have to wait for shipping from my Employee Store.) He left my sight for about 30 seconds and came back with a final price. He told me the price and I didn't believe it. I had to have him repeat the final price and he did match and BEAT my Employee Discount. After he told me the final price I told him I'll think about it. He gave me his business card and then walked away without pressuring me at all. I left the store to grab lunch and while waiting on lunch, I got the green light from my roommates to purchase the TV. I called Reggie and told him I wanted the TV and for him to hold the TV until the next day for pickup. Before I hung up, I asked him the final price again and he told me the price I heard earlier. Next Day: I arrived at the store with my brother and told him if there are any shady hidden "fees/taxes" or a lot of pressure to purchase anything other than the TV, we're walking out. Everything turned out better than expected. No hidden fees or taxes. Got a pretty good deal on a 4K OLED 65" TV, TV Stand and a 5 year extended Warranty. All 3 items came out cheaper than the 1 item from my Employee Discount. TL:DR - Reggie was able to match and beat my Employee Discount price. He even helped me load the TV onto my truck. Would totally recommend Reggie. read more

I can not say enough about video only. I hate buying a TV. What a pain. We researched on line then went to the stores. Audio only was $720 less then Best Buy and they delivered the next day(a Sunday). Ken the manager was great and was available to help us with install. I can't recommend them enough. Thank you. Great store. Great place. read more

Out of all the stores that sell video & audio equipment Video Only corners the market with the best products and cheapest prices you will find anywhere! I have bought three TVs from them over the years, and each time they are 30-40% cheaper than listed at other retail stores. The staff is very knowledgable about their products, and don't try to hustle you or up-sell you on things you don't need. The sales rep I usually use is named Jimmy. Great guy, and always sends me home with a great purchase and good deal. I would highly recommend coming here before wasting your money at Worst Buy or Costco! read more