Brought a 2018 sahara Jo in for center shifter light staying on along w dash screen. I called service dept to tell them that the aux battery was brand new n main battery was only two years old. They put a new main battery in. Charged 500.00. For diagonisis n battery never fixing the issue. they called three times an everytime was a different problem Meanwhile I pretty much narrowed it down to the factory radio They were supposed to order a new one. Waited two weeks and they called and said they thought we said to not order the radio. ( never said that. ) Inexperienced in electrical issues. No stars at that facility !!! Good luck. read more

Used to go here regularly. Bought an extended warranty from Chrysler that covered a few free oil changes. When I took it in they were very disgruntled with having to fulfill this. They reluctantly did the oil change, and when I got it back the car was leaking oil. Turns out the oil plug's threads were stripped. I will not be going here again. read more

My Jeep had a recall put out. I called the service department to have it brought in and looked at. The man who answered was incredibly rude. He said "we made the executive decision not to accept any new customers at this time. If you were a returning customer and had brought your car here previously we could get you in, but cannot make time for new customers." People working in the service department are clearly rude and unprofessional and I would not trust my car with them! read more

Speak about rude and unprofessional. If I could give negative stars I would. Looking for a used Ford. I asked for specific options and was immediately met with aggression and incompetence. The vehicle was over price according to various reputable vehicle buying websites, typical cut and paste responses with no actual rapport, inability to answer or obtain actual knowledge about the vehicle, every excuse imaginable to avoid answering questions and refusing to provide a CarFax/autocheck. I spoke to NickDi Giuseppe who sent this outlandish and surprising response trough email. " It also does tons of good if the perspective buyer is a not a complete dope!! Stop wasting our time with your stupid little wiseguy remarks and buy one elsewhere!!!". All I asked for was the link to the CarFax and pointed out that it was over priced. Avoid at all cost. I would use exclamations but from the message above this review is entirely too saturated with them. After forwarding his emails to his super visor he continues to message back rambling. Below are his messages. read more

Videon Chrysler Dodge Jeep RAM Service - Rude and unprofessional. - Auto Parts & Supplies Near Me - Newtown Square, Pennsylvania

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Brought Chrysler 300s in for software update and oil/tire rotation service over thanksgiving holiday. Brian in service made my visit smooth and kept me updated while I waited. Service completed was on point. Kudos to Brian L ! read more

The following comments are for service, not sales. I do a fair amount of long-distance travel by car, often to out-of-the-way places far inland, so it's important to minimize repair stops. We've been Jeep folks for some 20 years, now. However, especially since the turmoil with Chrysler and GM a few years back, it has been impossible for us in and around Bucks County to get right and proper service from Jeep dealers. (Admittedly, we're spoiled, as we've been Mercedes owners for even longer and have had superb if pricey service from Keenan in Doylestown.) The exception? Videon. We've used them a few times recently for our 2012 Grand Cherokee Overland, going through service adviser Bob Sundo, and the results have been consistently solid. There's a straightforward can-do attitude, reported issues are carefully checked out and reported back on. The waiting area and WiFi aren't luxurious, but beat out other area Jeep dealerships. Mainly, repairs so far have been flawless -- everything from software tweaks to a cylinder head replacement. The only downside for us is that Videon is an hour and a quarter each way. If that seems nutty, consider the next-best alternative. Recently, I was driving near the second-best choice in the Delaware Valley, so stopped in to see what it would take to fix a dash problem. At least a day with major electronics replacement, I was told. I said I'd think about it, then went to Videon where, with zero wait, it was fixed within minutes with no parts whatsoever. Perhaps someday Fiat will turn its improvement efforts to Chrysler's dealership network, which sorely needs upgrading. But in the meantime, in the Delaware Valley there's Videon. read more

1.0 star rating 3/16/2018 0 stars if I could do that ( not happy to do this mister STEVE VIDEON, but you deserve it) Hope this helps other ppl like me that work very hard for their money to make the best decision when it comes to dealing with Videon in the future. (The true story below) My car was towed in at Videon for a dead battery. Previously the car was checked by Maineke in Paoli and I paid for diagnosing the car plus changing one bad O2 sensor and changing spark plugs. Paid $250 for the service, extremely happy with them. I was told needed new electric fuel pump. Bought new part and decided to take the car back to them. Battery was dead. Car towed to Videon. (Reason: wanted a certified technician fixing my car) Well here is where my drama starts and I really pray to God this never happens to anyone. Ever. DAVE the service adviser called me asking why car is there. (So far so good). Explained to him that car was diagnosed before needs fuel pump and everything in detail. Also explained to DAVE that part was in the car. Next day DAVE calls saying car was diagnosed again problem is bad alternator, cost $603+tax out of door. I gave DAVE ok to do it. Again DAVE calls back next day car is ready. Asked ( had my doubts) did it fix my problem, car backfiring. Yes car is perfect was the answer. Well you got to trust the professionals right? Wrong. Went to pick up the car, paid $654.07 turn on the car (wow) car backfiring (also ABS and Brake light on). Asked DAVE which had no idea after car was worked on that this had happened. Spoke with Serv manager that backed up 100% DAVE and his (certified technician) Really? Offered free second diagnose. (Already paid 1st time) thx for nothing, added the rest will be charged to me. Asked to speak to owner. Left the dealer. Hour later phone rings STEVE VIDEON. Wow amazing!!! (Not really). Started by saying is a real pleasure to talk to you sir. (Well I take that back, it was a real disappointment talking to you sir) Exlplained from scratch that diagnosis was done before and the problem was Electric Fuel Pump. Also explained everything that was explained to DAVE first time we spoke. STEVE VIDEON kept same line as Serv magr. Offered same free diagnosis saying he would be happy to charge for everything else. Really mister STEVE Videon?? No sorry for my troubles or why his incompetent ppl changed a part (alternator was checked by Meineke) that most probably was not the problem. How could they not see an engine backfiring even when a donkey can see it. Car running perfect.....really certified technician??? You sure they did not hire you yesterday?? Long story short STEVE VIDEON treated me like a punk on the phone. I felt like talking to an uneduacated man that could not handle a educated conversation. By the way mister STEVE VIDEON you are the punk. I may not have a lot of money like you but I can tell the difference from right to wrong. Your ppl are incompetent (DAVE+Crt tech) if your tech is certified I am from Pluto. Thx you for waisting my time and my $. So you know I have 1 baby son and one on the way to spend my money and my time on. Not dealing with your incpetent ppl or you on the phone. I am in sales related automotive industry and talk to 5 to 20 ppl a day on average. Guess what they will be leaving with at the end of day. A guide with a true story of what happened at VIDEON Chrysler Jeep Dodge at one time and how to avoid head aches that cost hard working savings $ by visiting and dealing with incompetent ppl and avoiding you mister STEVE VIDEON. For as long as I breathe I will do that and teach that to my children. I will also keep all my friends and family away from dealing with you or Videon. By the way mister STEVE VIDEON ended the convention by saying......I am done talking to you come pick up your car and hung up on me. Really mister STEVE VIDEON??? I did not even request anything from you. All I needed to hear was a sorry for my troubles and some real appreciation for being a customer. Maybe something like once we diagnose the car I will make sure is fixed right away. I will make sure myself car is fixed right this time and have my Serv manager call you. That's all mister STEVE VIDEON. You think you can handle that next time your incompetent ppl are not able to tell the difference between black and white. By the way sir... it was a real disappointment dealing with you and your establishment. ( I bet a 5 star review will follow up very soon) go go go STEVE VIDEON!!! read more

A well-earned five star rating for sales. In part, this was from good fortune, but the sales professional that we worked with was exceptional. My daughter was looking for a very specific model Jeep and knew exactly what she wanted in terms of color, trim and options. But buying a new one was a bit out of her price range, so she was looking for a 2015 leftover or demo. By amazingly good fortune, the exact vehicle she wanted, to the last detail, became available as a trade in - a 2015 with only about 5,000 miles on it that had been traded in because the original owner apparently decided to go bigger. So years worth of original warranty plus the dealer's engine and drive train warranty after that. The sales person we worked with made it a pleasure to do business - finding the right car was only a part of the process. I've dealt with car sales people who have managed to screw up an almost certain sale because they were obnoxious or failed to listen to the customer. NOT the case here. My daughter ended up getting the car she wanted at a price she wanted to pay, and the sales staff, to a person, were polite and professional and just great to deal with. I would not hesitate to recommend them or to go there again. read more

I have been bounced around for over one year trying to get a seat in my 2011 Town and Country fixed under the warranty sold with the car. I have spent at least 4 hours in their , on three occasions only to be told various excuses ie: we got the wrong part etc. Last May I was told the part would finally be in in a few weeks and they promised a call. Today, October 16th, still no call so I called again and a returned call asked me to bring the car in next week so they can look at it and figure out what it needs. I did not reply calmly. They still don't know what the problem is? Videon at one time was an excellent company and this car was the third that I and my son purchased there. It seems all has gone out the window. If you are seeking a company that gives good service Videon is not the one. I am sorry to have to write this. read more

I had the best experience with the Videon Jeep Service Dept. I was visiting family in the area last weekend when my transmission starting leaking really bad. I went to the closest Jeep dealer (Miller Jeep) to where I was and they said no one could look at my 2010 Jeep Wrangler for about 2 weeks. I could not believe that response...2 weeks are you kidding me? I called Jeep Customer Service because I was still under power train warranty and they told me to go to Videon. I dropped the Jeep off Monday, and they said we will get to it ASAP. First thing Tuesday, they called me, gave me a detailed description of what was wrong, and that it was all covered my the warranty. They said they had to order parts but knowing that I would be back in the area Sat, they assured me it would fixed. It was ready Friday afternoon and I picked it up Sat. Their honesty and professional was much appreciated. If I am every in the market for another Jeep (this one is my third), I will definitely be buying through this dealership. I travel to the area often and will be using Videon for all my service needs even though I live in DC. Thanks to everyone at Videon Service. read more

I stopped in last week for an oil change and had them look at the front end . They were great-honest ,respectful, polite and thorough with my car read more

Best customer service, staff and mechanic work. I came in from Philly to get my Jeep serviced here and was surprised to encounter such expertise and professionalism. read more

This place gets negative stars. Took a vehicle here for an emergency on a Saturday while mechanics were working only to be turned away because they only do oil changes on the weekends. Someone - anyone could have come out and taken a quick look. NOPE. I wouldn't recommend this place to my mortal enemy. STAY AWAY. read more

I always have a great experience at Videon but yesterday was exceptional. It started a week before when I called to make the initial appointment for a recall notice, tire pressure dropping, and broken windshield washer nozzle. I always get nervous and tongue tied and have to go over what I am going a million times before I call because I am not car savvy. The woman who answered was pleasant and did not make me feel like an idiot. She even transferred me to the parts department to make sure they had the washer nozzle or had it ordered before I came in so I didn't have to make multiple appointments. The night before Videon called to confirm my appointment and let me know that the recalled piece wasn't available yet and asked if I wanted to reschedule. They have so many customers and to call to remind me about my random recall before coming in, is just great customer service! When I got there they sent me over to Joe Biddle who remembered my first name and remembered the number of the recall I was talking or rather mumbling about (again not car savvy...most likely sounded confused about what I was there). Thanks, Joe! I know that you see tons of people each day and it was nice to feel comfortable going in for service. Also, my wait was super fast! I know I was only in there for little things but I was in and out and only had to pay for the part:)! Thank you, EVERYONE, in the service and parts department! I know it's not an easy job dealing with customers when it comes to car maintenance and sometimes it probably feels like you work in a complaint department so, I just wanted to give you a shout out! Thanks so much! read more

Excellent customer service. Joe and Dave are great at what they do and go above and beyond for me consistently.

Pleasant, nice facility but very frustrating experiences over the years. Have brought my cars in there for very obvious/common problems. They never have parts available. Again, these are very common problems that affect multiple models. Apparently they are reputed to have this issue and I have heard from other people who stopped going there for this reason. read more

Update: my car has been fixed- well we hope the repair will fix the problems. I updated the star rating to a 4 but not 5 for two reasons: 1. It took my previous review on Yelp for them to take my problem seriously. I had no luck getting the diagnostic scanner put in for months, but as soon as I posted my review they called me and it was in the car the next day. It shouldn't take a bad review to get good customer service and for them to do what they said they were going to all along. Once the scanner was in there was a lot of confusion on how to operate it and many calls back and forth. I would think they should know off the bat but that was handled. 2. The problems that concerned me I complained about several times during the first year I had my car and no measures or mention to figure it out or put a scanner in were done. I didn't know it was an option until this past year. If it had been diagnosed during the first year when I had several complaints the total cost would have been covered under the 12 month bumper to bumper warranty. Since it was done now it had to pay close to $400- which was with employee pricing. The service manager would not honor the previous complaints although they were in the system and instead wanted to "start new" since he was not the manager at the time. That doesn't help me at all. I would think a big dealership like this would honor this since it was on them for it not being taken care of in a timely fashion. I would recommend you be very careful with this service department. If something doesn't seem right push harder or get a second opinion. read more

On a recent visit to Videon's service department, one item on the list of requested services was omitted. Everyone makes mistakes now and then, but what distinguishes the stars is how they respond. When I brought this to the attention of John Taylor, the service manager, he immediately let me know that he would do whatever was necessary to make it right - and this was on a Sunday morning! Early Monday morning he called me to arrange to have the service done at my convenience. His obvious concern and dedication to providing an outstanding customer experience is reflected by all the staff at Videon's service department. Well done! and Thank You. read more

Great Jeep Service Center!!!!! Customer service is great as well as facility.

By far the best place to buy a car! The sales people are kind and professional and don't try to deceive you. They were totally transparent and were experts with the Jeep product (unlike the other places I went). They answered all my questions in a thoughtful and professional manner. Don't waste your time like I did going to other Jeep dealers. Videon is your one stop shop!! read more

ATTENTION: Here is my experience with this dealership. Bought a certified pre-owned 2012 Dodge Challenger in Aug '15. Was there from 9AM, one of the first customers of the day, completed deal/paperwork 3PM, UNBELIEVABLE! Asked salesman Nick if all Dodge technical bulletins from Dodge had been performed/corrected. I live in Newark DE. Within 2 weeks the alternator went which was a serious tech bulletin that was not performed by them which I believe had a possibility of causing fire. I took it to the local dealer to get it fixed since I didn't trust Videon since they had LIED to me. They charged a large amount to do the title & registration which then took to the last day paper tag was running out and had to fed ex it to me. When looking for the second key a couple weeks ago and found it in the console but it did not have the mechanical key in it. I called Videon, spoke to used car manager, he said it was too long but would check with salesman, didn't get back to me. After 3 days I called and spoke to owner, he said he would talk to him and someone would get back to me. 2 days later used car manager called and said it had been too long and it was my problem. I recommend not using this dealer for any reason! You have been warned. read more

Never Buy a Chrysler, I leased a Chrysler 200 from Videon and was in a minor accident in mid March 2017. Chrysler had parts on back order until late June 2017. I was forced to pay for the for the rental and was issued a case number for reimbursement. I took 3 months to get half the money i spent on rentals totaling $1000.00. To this day 12/7/17 I am still owed $1000.00 dollars and Chrysler will not pay even though they have had all the payment receipts since June 25th. On June 22 I went to Videon to plead for help from the sales manager to help with the process. I literally sat there and mocked me. When I said that he is not acting like a good salesman. He Stated. " I am not a salesman, I make over $200,000.00 a year" He then called me a loser and said he would never be caught in a piece of crap Chrysler 200. As I walked out he followed me using the "F" bomb while i was trying to get back to my daughter in the car. He followed me to the care calling me a loser scaring the crap out of my 9 year old bring her to tears. To this day i am out $1000.00 and as a father to 3 young kids that really hurts financially. I strongly advise all people to move on to any other dealer and manufacture for a car. This not only has been financially brutal, but traumatizing to my daughter who gets worried every time we drive past the dealership, which is every week. read more