Right in Old San Juan, we have stayed here 3 times already and it will not be our last. Take the…read morefirst elevator to the 6th floor and checkout the old fashioned style tubs you can fill with water and sit and relax under the stars while gazing out to the city. The 2nd elevator to the 4th floor will take you to the 4 hot tubs to relax in if they are not too full. There is a vending machine on the first floor for sodas and water past the first elevator.

The Casablanca Hotel located in the heart of San Juan, Puerto Rico was the perfect choice for a…read morelong weekend packed with excitement as we were there for the Bad Bunny Residency. Just as the name Casablanca hotel is inspired by the movie Casablanca. This hotel is elegant with a historic and artsy flair. Moroccan theme decor with beautiful victorian style chandeliers. Lots of vibrant colorful art through out the hotel every corner catches your attention from the moment you walk in. You just want to take photos and videos everywhere you step in. We had the two bedroom suite with balcony and view to the cobblestone streets and colorful buildings of San Juan. Very spacious and clean. There is also a rooftop with jacuzzi and lounge area great for relaxation. Hotel is walking distance to all the bars and restaurants in Old San Juan. I only used Uber to and from the concert venue. Hotel is 15 minutes from the airport very convenient. Great stay, nice and pleasant staff and will definitely stay here again.

We stayed her for about 3 nights. We came to San Juan to explore the area a bit. It was fabulous…read more The service here was a bit good and not so good. A guy checked us in to our room.. he seemed nice. 2 young girls helped us a little during our stay, they were great. Came down 1-2x and we wanted to ask some basic questions... This bitter older woman was there. She seemed like she wanted nothing to do with us. Wonder if she was the owner. Our room was ok. They had a variety of disposable soaps and stuff in bottles. Usually hotels will have a small disposable bar soap or something. They had a tiny bottle of body wash which we used to wash out hands with. Our room didn't really have any windows lol... There were 2 windows that basically faced inside the hallway. The shower pressure was not all that great. Also, the walls are thin. We could basically hear everything from anywhere close. Our neighbors were pretty active at night. It was like in the movies. We felt like we were s silent foursome lmao... They were bumping, grinding and moaning... The sound was so clear as if we were in the room with them lmao... The pool upstairs is.... Not something I would even consider getting into. You have to wonder how often they even get a chance to service and clean the thing. It's more like an oversized soaking tub. The great thing about this hotel was its location. Everything we wanted to go see was within walking distance. Literally no more than 8mins away. Sadly, the day we were leaving I was persuaded by the guy at the front desk to allow him to get a taxi for me. There was a 3 day festival coming and he says Uber/Lyft won't be able to make it to us because they are clearing the street to get ready. However Uber showed someone can come take us to the airport for $9. Anyway, I let the guy call his taxi person. Got to the airport and I felt like I got ripped off. Charged me $40. That was a slap in the face. Why align your hotel with a shady taxi service??? For the money and location this honestly isn't a bad spot. We just needed a safe place to sleep close to where we wanted to walk to.

DO NOT STAY HERE. I stayed here in July 2025, and this place is infested with bed bugs. After two…read morenights, my sister and I were covered in bites. We found proof on the mattress: rust spots, molting, and live bugs in the seams. The mattress was filthy and clearly (see pictures) had not been replaced in years. Management is undoubtedly aware of the problem, yet continues to rent out infested rooms. We were switched to a different room, which was also dirty, but the damage was done. The management has since done absolutely nothing to rectify the situation. No refund, no compensation for our ruined clothes, and no apology for the immense stress. The presence of such a severe infestation implies gross negligence. Save yourself the trauma and spend your money elsewhere.

Our room was on the smaller side, but it was beautifully updated, clean, comfortable, and full of…read morecharacter. The blend of historic charm and modern upgrades made for a unique experience that you simply don't get at a typical hotel. The location is outstanding. We were able to walk to many of the attractions, restaurants, shops, and historic sites throughout Old San Juan. After spending our days exploring Puerto Rico, it was the perfect place to relax and unwind. What really stood out was the atmosphere. The hotel has a rich history, elegant architecture, and a peaceful feeling that made our stay memorable. We loved sitting and taking in the beauty of the property. If you're looking for a special place to stay in San Juan, Hotel El Convento is well worth it. We would absolutely stay here again on our next visit to Puerto Rico.

Spent a couple days hear and had a very good experience from the super clean room to some great…read morefood. Beautiful open air garden with a bar and food located in the center of the hotel. Located in the old city just a short walk to shopping , food and a great cigar bar. The staff was super nice and helpful

From the moment we checked in, the staff was warm, welcoming, and absolutely superb. This charming…read moresmall hotel may not have an elevator, but it makes up for it with its perfect location in the heart of Old San Juan and the way the team makes you feel like family. The 24-hour bar is definitely a bonus and adds to the overall relaxing vibe. A wonderful place to stay!

Quaint boutique hotel! Open bar? Yes please! No elevator so be prepared for stairs. (I secretly did…read morenot mind the mini workout). The room was small but offered everything we needed. Beautiful A/C. The entrance to the hotel is locked. You buzz to be let in and are given a code upon check in to enter. It made it feel super safe and secure. The staff was lovely and offered us their house drink as we checked in. The lobby is gorgeous and inviting, perfect to enjoy the open bar. There is a rooftop lounge area you can bring your drinks up and enjoy. Adults only, so no kids. Right in the heart of Old San Juan, I would absolutely stay here again.

Nearly everything. Certainly every staff member we…read moreencountered was a delight. The rooftop is a huge plus for anyone who likes sunrises, sunset And the food both upstairs on the roof for dinner and in the cafe on the ground floor for breakfast and lunch are excellent choices with a good variety Gets busy and nearly completely full some days so reserve rooms early Location, location, location Centrally located in Old San Juan Within 20" walk of even the big fortress Rt across the street from Plaza Colonna (Christopher Columbus) 5" walk to the Starbucks and perhaps another 5" walk to the port just beyond it where seemingly all the cruise ship passengers were disengorged every morning 1/2 block to Castillo San Cristobal The rooms are large, very comfortable beds, AC worked great, nice, clean lines, modern with local touches. Made for a lovely stay. The staff is fantastic!!

Great location, professional staff and very friendly atmosphere. Tons of restaurants and little…read moreneighborhood shops for both tourists and locals. This hotel has a restaurant on the roof that serves Asian-Caribbean fusion food and a pool with a great view from the same rooftop.

We stayed for one night in April…read more PRO: -convenient location in old SJ, easy to walk everywhere, great surrounding energy -beautiful hotel, with cute rooftop pool and a lovely AC'ed library you can read or work in -the evening social hour with complimentary rose was a welcome treat CON: -staff was professional and polite, but not warm or friendly (this is a minor point, and admittedly subjective) -shower floor was not guarded against water flowing out, so I ended up wasting two towels mopping up all the water that escaped after a 30 min shower (yes, I closed the door correctly) -our standard 2-bed room was on the smallish side. It's cozy for two guests, but will feel cramped if you have more people. -the worst part: breakfast service was SOOO SLOW!!! No one greeted us on arrival, so we weren't sure if we should sit ourselves (which we did after standing around for a bit). Once we sat down, it took about 10 min to be given our menus. Then it was another 30 min just to get our juice and coffee (and only after I got annoyed and asked). Then probably another 20 min for the food to arrive. Once we were done eating, we waited for 15 min for the check, then I just gave up and went to pay. There was no communication, and we were ignored for ages. They were NOT busy, and looking around, other diners were also waiting a lot and looking annoyed. We usually eat our breakfast in about 40min, but this dragged on for about an hour and a half. We were checking out and flying later that afternoon, so this was a stressful start to the day. I'm glad we stayed here once, as it's beautiful and feels like a big part of old SJ history; plus, you can't beat the location. But personally, I think there's better value at other places.

Great hotel! Classy and right in the heart of old town up the hill…read more What is with the diesel generator on the roof? So loud!!! It's ambient noise so... But seriously? Great service and super clean.

Me encantó! No duden en quedarse aquí. "¡Qué maravilla de…read morehotel! Me encantó lo bonito y cuidado que está todo, una mezcla de colonial y moderno a la misma vez, pero lo que más resalto es la atencion increible que recibimos por parte de Teresa y Freddy. Está en una zona súper céntrica, cerca de todo. Además, pasar tiempo en el jacuzzi del rooftop fue una experiencia espectacular, una joya para cerrar el día. Si buscas donde quedarte en Puerto Rico, este es el lugar. ¡100% recomendado!"

Everything was perfect with our visit to 325 Guesthouse. Delicious breakfast offerings, soft towels…read moreand sheets, very clean, extremely friendly service, helpful suggestions on places to eat, shop and visit, centrally located, air conditioning that keeps the room cool and the best part was the beauty of the place. It's very obvious the owners and staff care and are customer oriented. I would highly recommend staying at 325!

Lest start with location: can't be beat. Right on the corner with the entirety of old San Juan…read morelocated right behind this location. We are able to walk old San Juan each evening to find a new place for dinner as well as walk up and explore the fort on our first day. We were uneasy 10 minute Uber drive from the hotel over to Isla Verde Beach. (Pro Tip: visit the Walgreens on the first floor and pick up a soft pack cooler, a 12 pack of local beer and a bag of ice for the beach). Breakfast: we had breakfast five mornings on site at the restaurant on premise (Kueros). We sat out on the second floor balcony overlooking the port and enjoyed the buffet, which was ample in selections of breakfast items. Service: if you're like us, you will discover that Services not specialty at most restaurants and bars in old San Juan, Puerto Rico that is not the case at this hotel and restaurant. Our morning breakfast servers to the bar staff all the servers were fantastic.! Room: we had a corner room with a Juliet balcony. The room was wonderfully appointed with an unbelievably comfortable bed. We slept like babies every night with no noise and wonderfully working air condition.! thank you Port: cruise ships dock directly in front of the hotel. During the five days we were there we experienced one day without a cruise ship two days with one cruise ship one day with two cruise ships and one day with three. Jesus Christ, to be honest, the passengers from the boat made old San Juan come alive.! We would highly recommend this location for anyone visiting old town San Jose. It's a perfect place to operate out of. We went to the beach one day. On another day, we drove to the east end of the island and explored the waterfalls and hidden beaches.

We were very excited to stay here. Pros: hotel location is the best, walkable to many places,…read moreWalgreens is next door so convenient to grab anything in case, food at Kueros for dinner was delicious. Staffs most of them are friendly, always smile. Cons: unfortunately the service is inconsistent. We had problems here and there during our stay, definitely can improve for better service. Because I highly won't stay here again if we will visit San Juan again. - Late check in, not ready until 6:30pm. We were exhausted especially my toddler. We went for a long walk & explored around to kill some time after keeping suitcases at bellman. Was kind of front desk to offer some food credit to use at Kueros restaurant. But we were ignored for the good 20-30 mins, no one came and asked anything to get order or drinks. Food were delicious so it made up for that slow service. We came back next day for dinner and service was faster and better with same waiter. - We only request cleaning room once during 4 nights stay because we know hotel is busy and we still have enough towels and stuffs. Room was finally cleaned when we came back hotel around 6pm ( not done around 3:30pm when we were back first time). But pillows of 2 queen beds were exactly how they looked when we left. They made the beds very quickly and rush. Can check my photo for reference. Quite disappointed. - not sure what area in hotel were renovated as informations on hotel website, definitely needs some updating in the room. Stain in bathroom floor, very squeaky wooden door when try to open mini fridge every time. You have to push down the door so it won't be squeaky. Heat/AC in room wasn't functioning right. We were cold because rained a lot during our stay; changed to heat but 30-45 mins go by, only cold air coming out. We decided to turn off for the whole stay, temperature in room was better. - I bought fruit cups from Rumbao Market twice for my son. First time was good, expiry date was handwritten on the cup Feb 5th. Second time the next day was terrible, same expiry date. There is mold on strawberries & blueberries, melon were soaked in their own juice, sour and yucky. I fed my son a bit of that unfortunately until I realized the fruit cup wasn't good to eat at all. $10 to the trash. - buffet breakfast is a hit or miss. We paid extra to include breakfast but I wasn't impressed especially it is over $30 per person. Again, fruit sometimes don't look and taste good, like they were pre cut too early, soaked in their own juice, and get sour. However, coconut oatmeal is the highlight for I and my son. Love the flavor! The staffs are attentive and helpful. That is a plus. - it rained a lot during our stay. There was one evening ( last night before departure) when it didn't really rain, we stopped by the pool and looked at the lights and cruise ships. We were there for 20 mins. We headed back room, changed quickly and wanted to use hot tub. 10mins later we were back, pool was closed without any advanced notice. We thought the automatic door had problem, so called front desk. Waited 15mins. There was an engineer (my guess), came and said it was closed for guest safety in the rain. It didn't rain and we were just there 10 mins ago. And why front desk didn't know that information to tell us so we wouldn't need to wait. - destination fee was double charge in my room bill for 3 nights out of 4. Unfortunately I didn't stop by front desk to check bill as I usually do to catch that. Filed a request on Marriott website, waited 5 days as email, hotel still didn't contact. I called hotel accountant, they realized the double charge and said will work on refund. Will contact me back in 5-10 business days.

This review is for the bar/restaurant, La Capilla 106 C. de San José, San Juan, 00901, Puerto Rico…read moreFantastic dinner spot. Fried chicken and steak were both great, and the beet salad was really good. The waitress went above and beyond -- even ran after us to return forgotten sunglasses. That kind of service stands out.

My second time in Puerto Rico. Both stays have been in Old San Juan. I must say that I am much more…read morepleased with Decanter than my previous hotel. While still noticeably older architecture, Decanter did have some significant updates. I also appreciated the hospitality of complimentary bottle of wine at check in with my status and the luggage hold after checkout.

We stopped at the rooftop bar to take in the views and have a nice drink. The view was wonderful,…read morebut then again they have nothing to do with the view, but everything to do with the environment in the drinks. We may have been poisoned by the margarita mix and don't ask for salt or limes because they don't have them. Services not existent and to top it all off our margarita, not only served in a plastic cup, but was $18 apiece.

I rarely leave negative reviews, but this place genuinely deserves it…read more The Gallery Inn trades entirely on a bohemian aesthetic and ocean views--and unfortunately, that's where the positives end. Yes, the views are beautiful and the air conditioning works well. Everything else is deeply disappointing. The rooms are dusty, dated, and poorly maintained. Water pressure is abysmal. There is no daily housekeeping, no towel refresh, and no sense that guest comfort is a priority at all. The most egregious issue: constant, extremely loud music blasting from ~9:45 AM until midnight (and sometimes beyond). This isn't ambient background music--it's intrusive, unavoidable, and completely inappropriate for a place that markets itself as a hotel. When we asked staff--politely--to turn it off at midnight on a Sunday, we were told: "We'll turn it off when we want to turn it off." That interaction captures the service here perfectly. The staff were consistently rude, dismissive, and at times openly hostile. At one point, our friends were locked out of their room, and a staff member refused to help, saying: "I'm on my break and I can't help you." We ultimately had to call the San Juan police to resolve both the lockout and the noise issue. This is not quirky or charming--it's unprofessional and unacceptable, particularly for a room that's almost $350 a night. The Gallery Inn feels less like a hotel and more like a self-indulgent art project that resents its guests. It's trying to monetize a vibe while ignoring the most basic standards of hospitality. Avoid.