Your Power People has done 2 jobs for me. They showed up on time and di the work for a good price…read more Shawn is highly recommended!

DON'T HIRE OR HE WILL RUN OFF WITH YOUR MONEY! I hired Shawn…read moreCoons, President of Your Power People, to re wire my house. We brought in several electricians but felt good with our first impression of Shawn and especially with his warning against using unlicensed contractors because they will take half of your money, see how much work is actually needed and then they will run off with your money and you will never hear from them again. Remember this point. On a Thursday, we signed a contract and paid half down, $5,750, to Shawn Coons and he said he would start Monday. Monday came and Shawn didn't show up. He said he would start Wednesday, we agreed. Wednesday came and he cut his hand, not on my property. He said he would be at our house no later than Friday, already over a week after we paid him. Friday came and no show again. My wife and I were out of the country, so made an agreement between Shawn and our General Contractor that Shawn would report to him. Shawn blocked the General's number for the 11 days we were away. I returned to the States on Saturday. I called Shawn on Sunday and left a voicemail. He finally returned another phone call and voicemail on Monday and he said he had been recovering from the cut hand and had been sick with a terrible flu, he didn't even bother to shoot a text and inform us he would not be working for 10 days, and that he would be at our house on Tuesday and every day after that until the job was done. Initially he said the job would take 2 weeks to complete. At this point we were already into the 3rd week since he was supposed to start. Again he didn't show up on Tuesday. He finally came out to our house on Wednesday and did about 3 hours worth of demolition and left. In the contract, it was stated that he would only knock holes in the ceilings and walls. The demolition he performed at my house consisted of ripping an entire ceiling out, not knocking holes. I accepted the loss as collateral hoping he would finish the work. He didn't show up Thursday nor Friday. I called him 3 times on Friday with several hours between calls. On the last call I stated that he was fired and that I wanted my money back because he's damaged my property and not done any work for which I paid. He stopped answering phone calls and text messages. He is completely not respondent to any action on my part to get my money back. This licensed contractor is not worth the stress but he has stolen almost $6,000 from me. I would not recommend this licensed contractor to even my worst enemy.

This is an update on a previous review. We were upset at the initial lack of communication, but…read moreonce Coastal came to the house, they did a fine job in making sure things were right. They wired things correctly, explained their work, and left making sure things were in good shape. By all accounts working with them was a positive experience.

I researched home security systems for six months before making a decision. I interviewed several…read moreindividuals and met Mark, the owner of Coastal Security Group. He had the products I wanted and was very friendly with a great product knowledge. We installed a rather high end system and there were a few problems getting the technology to work. The system works wonderfully well and Mark and his crew were fantastic to work with. I would never consider working with anyone else. January 18, 2013. It has been a bit over four months since the system was installed and the tech problems continue with the video on the cameras. Reps from Honeywell are coming out with the technician. Video problems solved and everything works the way it should. I am having smoke detectors and light modules put in later this week. Waiting to see how all things work out.

Beware! This would possible be the worst company you could ever imagine working with. The owner,…read moreVince Lezama, tries to put on a good show when trying to sell you his service, however, after final payment is made he changes,...similar to Jekyll and Hyde. Case in point. Paid over $5K for a commercial installation involving security camera's with a one year labor warranty and three year parts warranty. In less than a week following installation, we began to have problems. First issue, Mr. Lezama suggested a reboot which seemed to resolve the issue. Three days later-same issue. We were down for eight days until he came out and found some loose wires. Three and half months later-same issue. He then said that he will not come out any more unless we agree to an extended service warranty. I made every effort to explain to Mr. Lezama that it makes no sense to purchase an additional extended service warranty if he had difficulty honoring the existing one year warranty. He then went off the deep end and sent all types of threatening texts. Texts from a person that would greatly benefit from being under medication and the care of a licensed professional. Needless to say we are in court with a "slam dunk" case. However, as the saying goes "can't get blood out of a turnip" will probably be the case.

The owner and worker were very polite and accommodating. I explained what I wanted and they were…read morevery clear on what would need to be done. Nobody was pushy. The work done was professional and they both made sure that the security cameras worked the way they were supposed to. I had one camera on siding and another through brick. It's been months and I have zero issues with both. I will definitely use them again when I need more work done.

Very Professional! Guys are AMAZING. My fiancé brought a 55" on Friday night so I called Saint…read moreParamiunt for an install above her fireplace. They were able to give me a same day appointment and they were in and out in under an hour! Thanks guys!

I took a chance on the services thinking what could go wrong? They been doing this for a long time…read moreI guess. It has a nice booking appointment and everything's looks good. Until the installation day itself. In my opinion this is not how a "professional" installation looks like. On my part i should've check everything when the tech is doing it. But im not into bugging someone while working. When i called the supervisor they said that as long as its bolted thats what important and gaslighted me. Wont be recommending their service even its free. This is saint paramount virginia

These guys were great. Timely, professional and very friendly. HIGHLY recommended! I highly…read morerecommend them.

These guys were amazing. We got four quotes from local electricians and these guys offered the…read morebest price/reviews. They showed up on time, got the job done quickly and we're very happy with their work.

Great customer service. Staff was friendly, professional, and helpful. The process was smooth and…read moreeverything was handled quickly

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

I moved into a home with a surround sound system wiring installed by Structured Cable of VA. I…read morethought it would be a no brainer for me to contact the company and attach a system to the existing wiring. They installed a Yamaha receiver and speaker system to the existing wiring. The system they installed cost me over $3,400. From the day it was installed it has been nothing but a nightmare of them coming out weekly to fix an array of issues. From the speakers not working to the TV going in and out and constantly replacing wiring. At one point they swapped out the receiver hoping that would fix the issues. Finally, they blamed everything on my new 72-inch screen TV. Now they are trying to go back and charge me $150 for service calls and scheduling new service calls to try and fix the issues. My problems still exist and I'm searching for answers. I wish I could give less than one star.

we bought a new house and during the building we hired Structured Cable of Virginia. Not only…read moredidn't they do anything in the contract, they refuse to refund or fix what they were suppose to do. When calling to complain we were treated with a person on the phone that was so rude and unprofessional that she kept hanging up on us. I dont know how a company like this is in business. They refuse to do anything to make it right.