I've had the privilege of getting to know Tony through numerous motorcycle events over the years,…read moreand he consistently exemplifies everything that makes this community special. His passion for the motorcycle lifestyle is authentic, contagious, and evident in every interaction. What truly sets Tony apart is his ability to make everyone feel welcome. Whether you ride a Harley-Davidson, a sportbike, a cruiser, or even a scooter, he treats every rider with the same level of respect, enthusiasm, and camaraderie. In an industry where people can sometimes become divided by brands or riding styles, Tony serves as a unifying force who genuinely values the community as a whole. As a representative of Factory 47, he demonstrates an exceptional depth of product knowledge and a sincere commitment to helping riders make informed decisions. Rather than simply promoting products, he takes the time to understand each person's goals and recommends solutions that genuinely complement their motorcycle and riding style. Beyond his expertise, Tony's character is what leaves the greatest impression. He's approachable, personable, and always willing to share a conversation, offer advice, or simply enjoy the company of fellow enthusiasts. His presence elevates every event he attends and reflects incredibly well on Factory 47 as a brand. If you attend motorcycle events, keep an eye out for Tony. Chances are you'll leave the conversation feeling welcomed, informed, and reminded of why the motorcycle community is such a remarkable place to be. Factory 47 is fortunate to have an ambassador who represents the brand with such professionalism, integrity, and genuine passion.

They didn't have what I was looking for. They seemed uninterested to help me out. Maybe cause I…read morewalked in the shop in shorts and sandals? Maybe they didn't think I wanted to buy something? I'm not sure I just felt like they didn't not want to help me.

This place is bad ass. They got everything from A to Z. Very friendly staff and a great atmosphere…read more Huge shoutout to candy and Erica for helping me pick out my new Simpson helmet. All around 5's

To be completely honest, I was ready to leave a 1-star review after my first visit…read more The cashier was the only bright spot during my time in the store. Unfortunately, my experience with the service department was the exact opposite. They came across as uninterested and acted like helping customers was an inconvenience. If you work in customer service, making customers feel welcome should be part of the job. A few days after my purchase, I received a text asking for feedback about my visit. I didn't hold back--I explained exactly how disappointing my first experience had been. Within minutes, I received a phone call from someone at the store who genuinely wanted to understand what happened. That immediately got my attention. I explained that I had driven over two hours because I had previously made an online purchase that went perfectly, and it gave me enough confidence to visit the store in person. I also shared my concerns about how I was treated by the parts department. He listened, apologized, and told me he would bring the issue to management because he genuinely cared about making things right. To me, that's what great customer service looks like. Anyone can make a mistake, but not every business takes the time to listen, follow up, and address a customer's concerns. On top of that, they have competitive prices and a great selection in stock. Because of the way they handled my feedback, I wouldn't hesitate to make the two-hour drive again. Hopefully, the service department improves, because the rest of the experience and especially the way management responded earned my respect.

Great place they took their time fitting my helmet and making sure that everything was perfect. Top…read morenotch team and keep up the great service.

Was referred to this stored by mgmt for helmet sizing. I was helped by Max when I got there. He…read moregave me plenty of options to choose from and ensured I had the correct helmet that won't cause pain down the road. This store also has a large selection of inventory of ALL gear compared to other SoCal shops. Recommend going here for your motorcycle needs.

I'm very pleased to say that Ruben from Motorhelmet took care of me. I understand that sometimes in…read morebusiness stuff like this happen but they were very quick to make things right. I will continue to come back here and continue to recommend this place. They're also got great deal going on with the Dunlop q5s and I suggest you check them out especially if you're in market for one. They've got my support.

Had a great experience buying a helmet from them. They took the time to get me sized just right…read more(went from 4x down to 2x.

Now Now ; you have to be there to feel it ! This place is a straight shot to a motorcycle candyland…read morea smorgasbord of experience , soultions and a professional top notch atmosphere!!!! The sales reps are top notch professionals. Ducati sales representative Ed went above and beyond giving the full safety brief and all the bells and whistles of what a marvelous machine can do for me, weather your rolling out day of or just checking it out they have you covered frim A to Z. & then some!

Best experience ive ever had buying a bike thank you ED for making the whole process super easy,…read moreAlso this guy must have worked in a ducati factory making the bike he sold me He knew everything about the bike even a couple things I wasnt aware of. Highly recommend Ed

I just purchased a Vance and Hines High flow air intake and Eliminator slip ons for my 2023 Street…read moreGlide. Very happy with the performance and quality

Finish quality on their black torquer 450 exhaust is terrible…read more I have had Vance & Hines exhaust systems on my motorcycles for as long as I can remember. Always love the quality and sound, but that has changed today. I bought a 2022 Harley Davidson Ultra, brand new from Fort Wayne Harley Davidson back in 2022. I still have my 2004 Harley Davidson Fatboy - with a Vance & Hines exhaust system, which seems to still be near perfect, despite having over 50,000 miles on it. When I bought my ultra, I knew exactly what exhaust system I wanted to put on it. There was no question in my mind that it was going to be Vance & Hines. I rarely ride the Ultra, and typically only take it out when my wife and I want to take a scenic cruise through the country, or a trip to the lake. I still ride my FLSTFI or Sporty 95% of the time. The Ultra has less than 5000 miles on it - and doesn't get taken out when I know it's going to rain, and is still in pristine condition otherwise. It's very clear that the motorcycle is not abused, nor is it ever left out in the weather, but I noticed about a month ago that there was a rust spot on the side of the right side slip on (Left side is perfect, so that tells me that there might've just been an issue with the finish application on this side). The bike is and has been in a garage, with three other motorcycles, 90% of its life. There is no reason for a rust spot to develop on this exhaust with so few miles unless the product was faulty from the manufacturer. I would question it, even if the motorcycle had 15,000 or 20,000 miles on it, but less than 5,000, kept in a garage, and it's already rusting? That screams to me, - *Quality problem*! I reached out to Vance & Hines through Fort Wayne Harley Davidson to see if there was anything they are willing to do for me on this, since I have been a loyal customer Vance & Hines for years, but they declined to do anything about it. I get that the bike was purchased late in the season, 2022, which I only put a couple hundred miles on it before the season was over, but wow! I did not expect such low quality from a high priced motorcycle exhaust manufacturer. I was hoping they would stand behind their product, but no. This will be the last set of Vance & Hines exhaust systems that I purchase. They lost a loyal customer, over what probably cost them less than $100 to make. I would've been happy to install it myself, if they would've said "Yeah, it shouldn't be rusting! We'll send you the right side slip on right away!" Just be aware, if you are looking to purchase their product, that Vance & Hines quality seems to be declining, at least from my perspective. I will not have rusty parts on an otherwise pristine $30,000 motorcycle with less than 5000 miles on the clock, so I am looking for a new exhaust provider. Several of the riders that I ride with agree that there's a clear problem with this exhaust.

Had an old Schwinn, more of a keepsake and JP brought it back to life. Great job - easy to work…read morewith.

Came by on a Saturday afternoon to see if I could get my brakes on bike looked at. Owner said he…read morecould fix it for $25 by putting new brake wires on my bike. My bike runs great now. He had it ready for me by Monday Afternoon. They do require a mask to enter and prices are reasonable. They have bikes for sale as well as parts. This business has been there for over the 25 years I've lived in the area. Definitely recommend coming here.

Wonderful customer service! Excellent online shopping experience! Team is knowledgeable and…read moreexternally helpful!

Great staff show up on a Friday afternoon at almost closing time and I needs to two lures set up…read morefor Marlin. I was taking a flight next day and melton made it happen.