This is one of the worst companies to do business with. The disappointing thing is mast year I…read moreoredered from the website, after finding it online. I was looking for department 56 snow/winter Villages. Last year, I ordered one item and it came, easily, no problems. This year I went back to them because of my positive experience last yeAr. This year I experienced nothing but troubles. I placed my order online, got an email conformation form Kelly boutique of my order being received. Three weeks later I hant heard a word of my order being shipped. I contacted them through their website, and in the email I asked why I hadn't heard anything and where my products were. I got no response for almost a week, with someone saying they were sorry none of my items were in stock and I would not be receiving anything. Problem was my credit card had already been charged $144.05 for 7 items! A few days after that I recieved an email saying I needed to call them to get a refund, no where did it say they would refund me online, and contact me. I had to contact them. Well that turned into a nightmare, I called for over 3 weeks, never getting a hold of someone! It is my understanding that his boutique is shared with a car wash. Seems weird to me, everythime I called I got the car wash. I was always told Kelly's boutique was closed or the workers had already gone home for the day. I left message After message and didn't get any responses. I kept calling and speaking to someone at the car wash, expressing my frustration, finally I got a call back a few days later to call them back to receive my refund. Of course when you call them back you don't get anyone, they have gone home already, etc. it took 38 days for me to actually speak to someone to give me my refund. It was just a worker, so she took my card number down and said it would be entered later when the owner was in. I asked for a conformation, like email, to show the actual refund since I no longer trust this company, and it's Sunday and I have yet to receive anything! So, after all this, they still have my money for items I never recieved, or they never even had in stock! I would never ever recommend this company to anyone, and I wish they would take all my emails and phone calls and change their ways to customers, but as of now, they are still very unorganized and unfriendly. This has been a horrible horrible experience, never do business with them., today I will be calling my credit card company to dispute this charge.