SilverFire products are amazing. Not sure what the issue is with the previous reviewer, as the…read moresmall business owner Todd is very honest and transparent with any questions or charges. (And yes, it is a small business, Todd is often the sole employee with one or two max young helpers; usually his sons). Shipping heavy stoves is very expensive, and occasionally he has to adjust the shipping prices. I know from experience crazy amounts of duty and import charges can occur and at times likely he has absorbed costs to make them as affordable as possible for people. SilverFire also does great humanitarian work; check out their website pictures and videos. Google Youtube videos for accurate reviews of this company and their products and you'll see that these stoves work great and are perfect in this COVID day...perfect for off-grid cooking and emergency water and food prep, etc. They also sell things like solar lanterns, really quick boiling kettles, solar ovens (I have one that I use in sunny California), etc. I also own the scout stove and that's my fave quick little one that works super efficiently.

I have a scout and a pizza oven, both are great and do exactly what was advertised. Very efficient…read moreway to cook food or heat water. I hiked up to the top of a small peak in the cascades and used some pine ones to heat up some water for food with the scout. It was snowing at the time! We use the pizza oven for pizza (obviously) but it's great for anything you would use a normal oven for. We used to lose power a lot in our last house and it was great to be able to cook food even when the power was out. Highly recommended. I think some people are expecting amazon levels of service... I think amazon has enough of my money, it's nice to support a small business. Thanks Todd!

There were 3 staff on the floor. The young shaggy guy was very nice and the older gentleman with…read morethe walking sticks was very helpful and seemed knowledgeable, didn't seem to pushy with his knowledge. I was looking for particular products and was surprised to find half of them in store- I've had a hard time finding them anywhere but online. I would definitely go back should the need arise- there are several very neat wood options, and lots of cool options for staining/ sealing, etc.

Bend has nothing in the way of a woodworking store, so I find myself ordering online. Which is fine…read morebut I like to browse the aisles. So with a trip over the hill to Eugene, a stop at Woodcraft was a must. - This is a fully stocked woodworking outlet. They have everything in the way of supplies. - Prices are reasonable. One doesn't get into woodworking to save money, though. - Friendly service. I typically don't need or want help but being asked when I walk in the door is a plus.

I want to give two ratings here. One for Chuck and one for Traeger in particular. Chuck is a nice…read moreguy, helpful, and he has every thing you need for your Traeger. Prices are higher than online for parts but I like supporting a local business. Second rating is for Traeger. I've owned three and my latest one has extreme quality issues. Owned for less than four years, but it has had numerous issues, often arising in the middle of a cook. This one is sheltered and used medium to lightly and I've had to replace several hot rods, had pellet fires in the BBQ because of malfunctions and now the fan doesn't work despite replacing the fan. Traeger rubs and sauces are mediocre compared to store bought, homemade, or other product. I'm afraid Traeger's good days are gone apparently due to some business decisions. Luckily there are other pellet grills and smoker out there, hopefully better quality and more reliable.

Chuck's is great I love supporting a local business and their prices are pretty good. Love dealing…read morewith Chuck unfortunately last couple times I went in there was another employee who acted more like a salesman trying to sell you extra merchandise ruin the experience.

First of all I love my 2 star general that I inherited from my brother back in 2022. I keep it in…read moremagnificent condition because I live in all four seasons, and when it rains I like to keep it safe by storing it in the garage. I had an issue because I was doing a thorough cleaning before next bbq season and accidentally lost my cotter pin to hold my fire pot in place. I spoke to Dennis who is awesome in customer service, and doesn't blow you off. He is sending me via mail a new cotter pin no worries. I want to say I love the customer service, their products, and the fact that everything need to be made in the USA regardless. I would recommend anyone to getting a Mak Grill regardless. It's worth the price

What an amazing grill. I've had mine for five or seven years now. I upgraded from the common…read moretreager and I can tell you - this is the Ferrari of pellet grills. Not only is the grill amazing, so is the company. For example. I had a question so I called their number. Dennis answered, he was polite, knowledgeable and perfectly helpful. What made it even better is that a few days later, Dennis called back to check in and see if everything was fine and working out (which it was) and to see if I had any other questions. I don't think I've had customer service like that in so long I can't remember. If you're on the fence. Buy the damn grill. You won't regret it.

These guys go out of their way to keep their customers happy. I had never been here until last week…read morewith my brother. I knew the business was here, but never really paid much attention to it. Mike and I stopped in so he could get a new light for his hot tub. I was surprised by the variety of merchandise they carry, spas, patio furniture, outdoor fireplaces, grills... anything you can put outside, it seemed like they had it. The employees here are super laid back and it was actually fun to sit down and chat with them. Kinda reminded me of like seeing an old friend at the store. Relaxed, lots of laughs, and nice. Not the formal, salesmen type interaction. Their level of customer service is awesome. Not only did my brother tell me about previous experiences while we were there, but I witnessed it myself as well. My brother had problems off and on with the spa he had purchased here for a while. I think he got a lemon, which even the sales clerk thought too when we were discussing it. All of the accessories gave him problems, lights, stereo, ect. Finally the salesman just returned it and got him a brand new spa. I don't know exactly what he had to do in order to make that happen, but it wasn't easy trying to make it happen. They had ran a sale on lights the previous week. My brother didn't make it in before the sale ended, but they still gave him a discount on it, even a few days after it ended. I was very impressed by how willing they were to go out of their way to keep a long-time customer happy. I don't have an immediate need for a business like this, but based on the interaction I had here, I would absolutely recommend it to everyone. The relaxed, helpful atmosphere, and level of customer service is just impressive. I wish all businesses went out of their way to take care of their customers!

My wife and I went to the fall home show and visited the Emerald Pool & Patio booth. We met Tyler,…read morewho was very helpful and informative. We ended up buying a Bull Frog spa from them. Every step of the way was exactly how we were told it would happen. The spa arrived sooner than expected which was awesome. The delivery team was AMAZING. From getting the old spa out to getting the new one in place, the delivery crew was very polite and professional. Even spent the time to go over our new spa and gave helpful advice on other important things. I would highly recommend Emerald Pool & Patio. Awesome place to do business with.

I've been wanting to stop in to Waterscapes Spas for a while. Parking is in front…read more They have a decent amount of spas inside. They have all the chemicals & items to go with it. They also have Green Egg grill/smokers and lots of grilling items. Service was very good. She knew the inventory. Prices seem a bit high even with early Black Friday sales.

Great service. Great family business. Great job on my pool…read more Thanks to everyone you guys are the best. Look at my pool..

Disappointing. Went today to buy a few tools including a "skill saw", hammer tacker and misc…read more stuff for a project this weekend. The store was empty and I was immediately greeted by a younger kid that seemed friendly enough. I asked about skill saws and he showed me, "the cheapest they had" and indicated he had other models in the back. When I asked about those models he told me they were more and had things like a laser on them. When I asked about a hammer tacker and tried to explain what I meant by that, what I was looking to use it for etc. I was left thinking he had no idea what I was looking for. I thanked him and walked out to spend nearly $600 at Home Depot. I would have preferred to buy some Craftsman tools and support the local franchise, but since this isn't the first time there that I have left disheartened, I doubt I will be back.

We have bought appliances and out door equipment at the Corvallis Hometown Sears trying to shop…read morelocal and support local. However, made a return yesterday and was meat with the rudest clerk ever. We will never set foot in Corvallis Hometown Sears again - so much for trying to support local, their customer disservice has got us looking for a new store. Too bad, Sears has nice products. Steve

Very educational about the installation and what to expect. The installers were on time,…read moreprofessional and very tidy. I had gotten three other bids, two of which are big in Eugene and they expected me to do all the measurements, buy the stove and then find me an installer! I highly recommend Ambassador for their professionalism, quality and friendliness.

0/10 recommend! Let…read moreme start from the beginning. When we first went into look look at fireplaces everything went great. Customer service was great and we found a fireplace we really liked. Once installation began everything went downhill. When the installation was made the employee was grunting like he was about to pass out. Even the neighbors heard it. I thought I was going to have to pick this guy up the floor he was about to pass out. That day it was raining and your installers walked in and out of our house without whipping their feet and left muddy tracks all over our floor. We then had the inspection from the city. When we first got the quote we were told we needed to add an outlet because the stove had a fan. It was an additional $600 to add this outlet so I said we could do it ourselves. All I needed to know was where I needed to place it. They told me anywhere is fine. It could be floating in the back. That's what we did and we failed the inspection. They said it was a fire hazard. Which made sense. The inspector asked for more info from the manufacturer so we can find out exactly where it needed to go. I called ambassador and they told me they could not help me because the outlet was not added by them. But they would have the owner call me. He did and he said this is how they usually do it and don't have problems. He said he would speak to the inspector directly and send me pictures and more info on where I could install it. . Which i appreciated. Except nothing was ever sent to me. I had to reach out to him multiple times for more info on where to install the outlet. It took several weeks for the outlet to be installed properly and the inspection to pass because we had prior engagements that made it so we couldn't solve this right away. Finally the inspection passed and we were ready for them to install the last parts of the fireplace so I called them to set this up. They told me their next appointment was not for another week and a half out. I asked if there was any way we could be squeezed in as it was only a few parts that needed to be added and we would be going on vacation for 2 weeks and would not be home when they had the next appointment. They were able to fit me in which again I appreciated. We couldn't wait to be able to turn on our new stove. A few hours after making that call I get a call that I missed from the owner. He left me a voice mail and a text asking for me to call him back regarding our project. I thought oh my gosh. Something is wrong with it. Nope. He just wanted me to make sure I made the payment before leaving town. Lol. I said no problem. I will make the payment once the work is completed. He was not happy. But we left it at that. The owner then texts me again asking to make the payment before leaving on vacation. He asked me a total of 4 times. Which was WILD to me. Their contract states we have 15 days after the project is done to make the payment before leaving the project was or even done! I told him this and he said the electrical part was not his responsibility which was what had set the entire project back. But with the negative experience I had I was afraid if I made the payment before the project was done they would not respond. So I waited until the last expecting passed and the second the inspector left I called to make the payment. The installers call me the day they were going to come finish the installation advising they would be here in 10 minutes. I made the necessary schedule changes I needed to make and put my dog away waiting for them. One hour passed and they had not showed up. I called to ask what the delay was and they said their paper work had been mixed up and ended up going to another house. It would have taken them 2 minutes to text me or call me and notify me of the delay. Also one of the ladies that works in their office is super rude and hates answering questions.

Issue still not resolved. Owner not responsive to my concerns. Paid 900 dollars for a dishwasher…read morethat doesn't work and I cant get it fixed or my money back . Spent hours and hours of my time on this and stil no solution. Owner feels his time is valuable and this is my problem. I dont think a business should operate if it can not provide the service it is supoosed to offer.

Well my stuff came and Terry at Sears was very helpful. I still had to pay for delivery. Remember…read morethe days when you spent a small fortune and delivery was included. Still Terry was very nice. I will raise this to a three star. It would have been a five star but this pushed my anxiety through the roof.

If you need an appliance repaired, call this company . Evan returned my call immediately, showed up…read moreon time , and was very thorough in the service of my Viking Stove. His charges were very fair. He is personable, considerate of your floors, and explains the problem or adjustments . This was an excellent experience and I highly recommend this company.

Our Speed Queen washer started leaking profusely into the drum after a recent move. Amazing how a…read morebroken washing machine can grind a busy household to a halt. Evan was able to fix it in short order. He responded quickly via Yelp and scheduled a service call, and based on my description of the problem and the model number, was able to diagnose the likely problem and order the part ahead of time. He sent me a parts invoice electronically and I paid it. He texted several reminders of our appointment and was right on time in the three-hour window specified. Really nice and knowledgeable guy. Pricing was fair. He not only fixed our washer, he answered my burning questions about how our dryer is set up. He works on most major appliances so we'll reach out to him again whenever the need arises.