The springs on our garage broke…read more Ernie was fast to reply and arrived within the 15 minute window that he quoted. Friendly and worked quickly.

I initially had a very positive experience with Ernesto. I needed someone to come out quickly, and…read morehe was able to schedule me on a Sunday, which I genuinely appreciated. Unfortunately, things went downhill after that. He came out, said he repaired the garage door, and left. Shortly afterward, I discovered the original problem had not been fixed. The garage door still would not close, which was the entire reason I called him in the first place. I called to let him know the issue was still happening and had him speak with my brother, who was at home at the time. He immediately suggested that I had touched or moved the sensors. I did not appreciate being blamed for the issue, especially since neither my brother nor I had touched anything. More than a week later, the garage door was still not working properly, so my brother contacted Ernesto again. He agreed to come back on Monday morning and said he would make himself available. Because of that, I stayed home waiting and rearranged my schedule, including picking up my car from the tire shop and attending a chiropractor appointment. When I called in the am to confirm his arrival time, he told me he would be there between 11:00 a.m. and 12:00 p.m. By 12:40 p.m., he still had not arrived, and I had received no communication that he was running late. I called simply to let him know I needed to step out briefly and would be back around 2:30 p.m. Delays happen, and I would have completely understood if he had communicated with me. At approximately 1:20 p.m., he texted saying he was about 35 minutes away. The problem was that he already knew I would not be back until 2:30 p.m. Rather than working with the schedule I had communicated, he expected me to rearrange my day yet again after I had already spent the entire morning waiting for him. As a result, I had have my brother go to the house and accommodate a repair that should have been completed correctly the first time. What made the situation even more frustrating was his reaction. I was not upset that he was running late. I simply wanted communication. Instead of acknowledging the delay, he became defensive and started talking about how he needed to get paid on the job he was currently working on, did not want to work past 4:00 p.m., deal with traffic, or work late. None of those issues had anything to do with my call. I was simply letting him know when I would be available. He then complained that this is why he does not give customers arrival windows and said that next time he would not provide a timeframe at all. Throughout the entire conversation, I remained calm and flexible. I honestly did not care whether he came Monday, Tuesday, Wednesday, or Thursday. My only expectation was that if he gave me a timeframe, he would either honor it or communicate if something changed. The issue was never that he was late. The issue was the lack of communication!and the defensive attitude when I tried to coordinate a solution. Waiting all morning is frustrating, but what was most disappointing was being treated as though I had done something wrong simply for asking for an update. Based on my experience, I did not appreciate the lack of professionalism, the defensive attitude, the poor communication, and the unwillingness to be flexible when scheduling issues arose. What makes this even more frustrating is that the original issue was never properly resolved, and the situation ultimately ended up creating additional inconvenience for me. Had the repair been completed correctly and communication been handled professionally, this entire situation could have been avoided.

Of course, things always break at home when I'm away for a work trip. I needed a pair of garage…read moredoor springs replaced quick after coming home. I put in a Yelp message to Sergio at 9:00 AM, got a response for 11:00 AM. He was in and out in about 35 minutes. Amazing responsiveness and quick service!

Prompt, Kind and helpful Although we ended up not going with…read moretheir services at this time, we will keep them in mind for any future garage door repairs needed. We loved that they were able to send someone to come by the house and give a free same day assessment and we appreciated their follow up and competitive pricing.

I initially called L&S Garage Door after reading all of their great Yelp reviews, and now I…read morecompletely understand why they have such a high rating! Our garage door was damaged, and L&S came out at their first available appointment on Monday. He assessed the damage, provided an honest and practical solution for the repair for a very reasonable price , and followed through exactly as promised. By Wednesday, we had a fully repaired garage door that was working perfectly again. What really stood out to me was his honesty, professionalism, and work ethic. His son was also there and is such a bright young man. Together, they truly represent the meaning of honest, hardworking people who take pride in what they do. After dealing with a damaged garage door, having it repaired quickly and knowing it was done right gave me my peace of mind back. I now understand firsthand why L&S has such wonderful reviews and a high rating on Yelp. I highly recommend L&S Garage Door to anyone looking for someone trustworthy, honest, reliable, and hardworking.

One of my garage door cables became undone. After watching a few YouTube videos and fixed it, the…read moreother side came undone! After all the frustration, sweat and cuts on my hand, that's when I realized that one of my garage door springs had snapped in two, I gave up and found this company. After speaking with Blaine, he was able to send out a guy the next morning between 8-10. I had called back after our phone call and left a message requesting if they could either call or text when they were 15-20 mins away just in case I was out running errands or busy on a call at work. That didn't happen. I was out doing an errand. Around 8:45 Adam shows up and I'm not home. Luckily I left the side door open for him to inspect everything. I rushed home and spoke to Adam who inspected everything he said yup, for sure our spring needed to be replaced. We also had him change out both garage door cables too. After about 30-45 mins Adam was done! Boom! Garage door was able to open no problem! Adam was kind enough to give me a quick 101 on how to maintain our garage door too. I'd give this company 5 stars because of how fast and efficient Adam worked. Only thing I would have knocked off for was if they could've just shot me a quick text/call on their way over. I get it, they give a 2 hour window, but there's a lot that could be done within 2 hrs especially if you have to work.

Carlos was fast and friendly! Installed in less than 1.5 hours! Very reasonable price for high…read morequality products. Very satisfying to find someone obsessed with quality.

If I could give a zero star I would. The install was done quickly but everything was downhill after…read morethat. 1) we were given two remotes but only one was programmed (not a big deal, we had someone do it for us for a small fee) 2) a couple of days after the install there was a load beep every 5 -10 minutes. I contacted the owed and he said that it was the backup battery but never came out to fix it. 3) the door only rolled all of the way back for the first few times. Once again after finally getting a response from the owner, he gave a day and time that it would be fixed. My daughter and I both waited there ALL day waiting for him but he never showed and never responded. This was all with in days of installation. We had only opened the door 4 times. To this day, we are still waiting for him to respond. I am requesting that he either fix it or reimburse us.

Jessie and Jessie Jr. Did what other companies couldn't do. They got me the door style and type I…read morewanted at a price that didn't take my breath away. A color matched, insulated, swing up door (no electric motor for me thank you). They found the style I wanted when others tried to push whatever was easiest for them. The Jessies were fine that I didn't want an opener. Other "sales people " with other firms seemed very put out and fiscally disappointed that I didn't want the electric opener. Jessie and his son gave me a price, stuck to the price and communicated with me through the ordering, delivery and installation. I am happy every time I walk up the drive. A company that takes care of what the customer wants and does it at a fair price with good workmanship. A rare find.

These guys are fantastic. Prompt, professional and reasonably priced. Jesse came to our home,…read moreexpertly assessed the existing (non standard sized) garage and provided some great options. We ordered the door and a few weeks later he and his son installed everything in a few hours. No curveballs, no unexpected up-charges, no problems. Everything works as promised and we couldn't be happier with the results. Highly recommend these guys!

Jessy is reliable, professional, and a pleasure to work with. He completed our project on time and…read morewithin budget. I highly recommend his company.

Jessy came out and met us at our rental property on a Sunday. He gave us a very reasonable estimate…read moreto replace our large garage door. We agreed, and the installer came out on Monday. He did a great job and the garage door looks and works perfectly! Jessy was very nice and very professional. He didn't try to sell us anything we didn't need. In fact, he recommended using our existing motor because it still works fine, and saved us the cost of replacing it. We couldn't be more pleased with the service and will always use and recommend Jessy Garage Doors.

I recently had an opener problem and called Sam's garage Door Co. And I am thankful that I did…read more I highly recommend this company. The staff is extremely professional, efficient, thorough, and courteous. Diego and Chris are outstanding and represent their company to the highest degree!

Wow I hate when this happens... when you had an amazing experience with a company year and years…read moreago so you return and it's just night and day from the previous experience. Bummer. Our garage door was broken so we called them out. We told them we could only be home until 4pm and they gave us the window of 2-4pm. We made sure we were home during that time. Unfortunately, it was for no reason because nobody showed up or called. We called them and they said they would come tight then and only take a minute to give an estimate for the work. Well no estimate was provided and they just started the work without any communication. When I heard drilling I asked if they were going to provide an estimate or what? And the workers said, ya, it's almost done, it's $450. No approval, no paperwork, nothing. I was late to my appointment and they said we could leave them locked in the garage, but as we were going to leave they kept having to go through the house to get things from their truck. I didn't want to leave them locked in the hot garage but we really had to leave. The whole situation was so incredibly frustrating. Then the office girl called me to collect payment and made it 100 times worse. I was trying to explain to her that the process was really stressful and she said, "ok so then I'll just have them go back and undo everything they did" .... Are you serious? What kind of customer service is that? What a terrible representation for their business. Had she said, "I understand how that was frustrating. We should have come when we said we were/communicated/provided an estimate/explained what we were even doing/honestly anything? It would have been different. Things happen, I get that, but have accountability and communication. It's very very basic customer service. We paid, we're done with them, but we will never use this company again.

Very happy with the service from Jimmy and Pro-Line. Responsive and communicative. Arrived on time…read moreand installed a garage door opener in the timeline estimated. Good experience and very fair price.

Pro Line was quick to respond and completed the job and gave some great tips and recommendations.read more