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    Villa Auto Plaza

    5.0 (1 review)
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    Services - Villa Auto Plaza

    Commercial truck dealers

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    6 years ago

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    Rush Truck Centers - Oklahoma City

    Rush Truck Centers - Oklahoma City

    1.6
    (10 reviews)

    If only I had read the reviews before I entered into this nightmare of frustration. How could I…read morehave been so careless? Someone recommended this place- they must have hated me. Never under any circumstances leave a vehicle with them for any reason... if you ever want to get it back. They collected their insurance check from my insurance company 13 days ago, and they have continuously pushed me off day after day for 13 days now. If you take your vehicle to them before you have read their host of 1 star reviews, and are now reading them because the situation is getting bad- you are not alone. I may contact a news organization to get the word out on this place and maybe get some help. Stay Away Update: The above review was based on my frustration in getting my truck repaired. I made some assumptions that I want to own/correct. Plus, I want to also show my ridiculous amplification of the problem for all to see. I wrote the above review before I had time to use my brain. I am embarrassed by my inflammatory and exaggerated take on the situation. Assumption 1- they already cashed the check. They had not. I learned this right before I entered the office to retrieve my truck in whatever condition it was. After speaking with Mary who is their manager, I expressed my frustration in the calmest way I could muster. When I was finished, she invited me out to view the work that they had done on my truck. She explained how that they had made a mistake when putting the parts back together, and that they needed to paint it all over again. She agreed that they hadn't communicated very well and apologized for my frustration. She offered me a discounted price although it was appreciated it did not cover the cost of the rental car that I had to get because of how long it took them to fix my truck. My vehicle was as dirty as the day I dropped it off.. she said that they were intending to wash it so that it looked nice when I came to pick it up. It would've been nice but I can't really fault them for that because I did not expect it. They also tried to clean out the inside of my truck as well. While this is also an added bonus?, I would've much preferred to have my truck back sooner, but better communication and adhering to projected completion dates, would have gone away long way, in stress reduction. The workmanship appears to be quality. Not the best experience, but stuff happens sometimes. I hope the best for them. I am adjusting my 1 star review to a 3 star. They are a giant operation, I should expect better things from them. Might be another assumption. Sorry I wish I could leave a better review. I really do.

    Customer service is horrible. No communication and they do only the bare minimum on repairsread more

    Premier Truck Group of Oklahoma City

    Premier Truck Group of Oklahoma City

    2.5
    (19 reviews)

    I got excellent service and Oklahoma. I was here all the 15 minutes. Got my refrigerator installed…read moreand a replacement mirror excellent service.

    I am extremely disappointed in the service and, more importantly, the lack of accountability at…read morethis location. I will not be returning. I brought my truck in for an exhaust system issue and was told I needed to go to an authorized Freightliner dealer for proper diagnostics. After previously visiting a shop that did not have the correct software, Premier diagnosed the issue and provided an estimate over $2,000, with the actual part listed at around $50 and the remainder being labor. I was informed the repair could not be completed that day and that I would need to return the following morning. Because my truck is my livelihood, I asked if a technician could show me the exact sensor that needed to be replaced so I could attempt to have it repaired elsewhere. A technician walked to my truck and physically pointed out a sensor and confirmed that this was the one needing replacement. I then asked if I could purchase the part. I was told yes, and I purchased the part directly from Premier. I contacted a roadside mechanic to perform the repair. When he arrived, he informed me that the part I was sold did not match the sensor that Premier's technician had pointed out. I immediately called Premier and explained the situation. I was told that the wrong part had been given to me and that someone would bring the correct part and swap it, since I did not have enough time to return before closing. I was told they would drop it off on their way home. I waited. No one ever showed up. Because the correct part never arrived, the roadside repair could not be completed, resulting in additional downtime and expense. The following morning, I returned to Premier to explain everything that had occurred. At that point, I was told that the part I originally purchased was actually the correct part according to the diagnostic report, which directly contradicted what I was told the previous day and the sensor that was physically pointed out to me at the truck. In other words, the sensor identified during diagnostics was not the same sensor the technician showed me in person, yet I was left to absorb the consequences of that inconsistency. Instead of accountability, I was met with internal finger-pointing. Service said it was a parts issue. Parts said it was a service issue. No one took responsibility for the conflicting information, the missed follow-through, or the financial loss I incurred. In total, I spent over $400 at Premier, plus hundreds more on roadside service, and nothing was repaired. I was repeatedly asked for the name of the associate who said they would bring the part. I do not have a name. However, I find it troubling that the focus became questioning my credibility rather than addressing what went wrong. I have photos of the sensor that was pointed out to me, and there would be no reason for me to fabricate this experience. As an owner-operator simply trying to keep my business running, this was extremely disappointing. I came in seeking solutions, not blame or internal conflict. Accurate diagnostics, clear communication, and follow-through should be the minimum standard at an authorized dealership. Mistakes happen. Lack of accountability should not. I strongly advise other owner-operators to proceed with caution, double-check everything, and get all commitments in writing.

    MHC Truck Leasing - Oklahoma City

    MHC Truck Leasing - Oklahoma City

    1.0
    (1 review)

    Expect to be taken advantage of ( an MHC corporate methodology ) if you are an owner operator…read moreeither buying selling or servicing your equipment, you will be referred to in house as a " walk in" and charged accordingly at maximum price level which at MHC anywhere in the country is particularly egregious. Your 2 year old KW Tractor(250,000 mi) festooned with three separate extended warranties KW Cummins after treatment totaling an additional equipment cost in excess of $11, 000 will be met with derision by their management even as their service writers inform you your warranties will be honored while the actual accounts of the service performed is meticulously engineered and misrepresented with alternative characterizations that (and refused to acknowledge the salient fact that the equipment failed to function as designed hence should be covered amidst copious email documentation and prior complaints)fall outside all warranty parameters, all with out notification of same,BTW KW corporate and local Cummins reps did little more than offer sympathetic lip service . Also if your company name is not the one that rhymes with "Baliburton" it will take five days with the preferred spot for you to park your trailer, a public street and your tractor worked on out side service bays because the infamous red oil field trucks number in the hundreds both in the service bays and the so called customer parking representing in my estimation 90% of all operations there. Suffice it to say if you fall into the other 10% expect to park your trailer sitting duck style on the street while you wait patiently for a lull in oil truck activity for your issue to be misdiagnosed and your wallet raped wrap around warranties not withstanding . Let me be clear this is not a " one off event" there is a demonstrable patten of behavior across all MHC dealerships of which I have first hand knowledge and borne out by the myriad complaints lodged against this company by owner operators over the years though it might appear that the malfeasance of other offices of MHC pale in comparison to this one . So expect to be lied to unreasonably delayed put in legal jeopardy ( public street parking) and ripped of having fixed nothing . Hope this helps

    From the owner: MHC Truck Leasing manages trucks for a wide range of businesses, with leasing plans ranging from…read morefull service truck leases to contract maintenance programs. In addition, MHC Truck Leasing offers short-term and long-term rental trucks.

    Villa Auto Plaza - truckdealers - Updated July 2026

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