I strictly order pizza to go. So that's this review. Always a very thin crust, well done, sausage and pepperoni. Light on the cheese. Square cut. Very yeasty smelling crust, which reminds me of the local pizzeria I grew up with many miles away. My only complaint is that you cannot get it in a bag. I don't like cardboard boxes. read more

Villa Di Roma - Pizza! Chicago style from Villa di Roma. - Pizza Near Me - Rockford, Illinois

Service is nonexistent, food is not the same as it was when it operated on Harrison Ave. I'm not going to lie, occasionally I get pizza there hoping that it would be as good as it was before... read more

Today, 6/28/24, I ordered 2 XL pizzas for delivery. The lady said it would take about an hour. This was around 1:27pm. I called around 2:30p to check the status, and she said the food was in route. Not even 5mins later, my pizza was delivered. The delivery guy was very nice. However, my pizza was not hot. It was warm. I spent $45 on good and expected my food to be hot, not warm. The delivery address is 10mins from this restaurant. I called and spoke with the manager and all he offered was a $5 discount off my next order. I explained, MORE THAN ONCE, that I don't live in this state and won'tbe here. I also explained I am not asking for all my money back, but what am I going to do with $5 off next order. He was rude, and what he offered was unacceptable!! I should have at least got 1/2 of my money back. I leave Rockford on Monday. 2. Why would I patronize this place again and he handled me the way that he did. I didn't spend $45 to only get warm food!! read more

Owner or manager sucks donkey's ass for customer service. Woman who took my order messed it up so whoever the yahoo was she put on the phone to assist me with correcting their mistake was rude and didn't want to hear what I had to say. Been buying pizzas there for a while and now I understand why there's never any cars in their parking lot at any given time. I'm only giving it one star to able to post my comment. read more

I deleted my previous review that was 5 stars because it isn't valid anymore. They have new owners and management now. My family has been going here my entire life and I will never eat here again. First they don't deliver to my house half the time. It depends on whose working. They particular experience I'm talking about they initially said that I was too far but then when I said they've delivered here before, she asked the manager and they said it was okay. So I ordered delivery this past winter on a snowy night. Ordered a pizza, a sandwich, and some sides. It was a long wait and they warned me so I said okay and understood because it was busy and snowy. So the delivery driver comes and says they forgot the other bag, they only have the pizza. He charged me the full price for all the food and said to call the restaurant and let them know and he would go get it and bring it right back. Okay. So I call the restaurant and the manager tells me it will be 2 more hours to bring the rest of the food. I told him I wanted a refund. He said no we can offer you a credit. I told him they don't even deliver to me half the time! He argued with me and refused to refund my money. I think the entire thing was so deceptive. This was not a subjective mistake of me saying something wasn't up to my expectations. This was a mistake made by the restaurant that they knew they did. Absolutely awful customer service. No compensation was made and the manager was extremely rude. I told him to keep the money because I was never coming there again. Look at their fb page and the snarky comments the restaurant posts on bad reviews. Very obvious they have terrible customer service. read more

I had pizza from here years ago and it was very good. I can't say the same tonight. This pizza was by far the worst I've had. The crust was unbelievably disgusting. The sauce had no flavor, the meat (hamburger) had no seasoning. This was unbelievable and a bit embarrassing for me as a host serving this to my out of town guest. read more

Villa Di Roma - Pizza - Pizza Near Me - Rockford, Illinois

usually my favorite place for pizza in all of the 815 but tonight? not good. pizza sauce didn't the same. salad was weak. and the tiramisu was frozen.... read more

Ordered the fettuccine alfredo with chicken. Would not order it again, can't eat all of it. Not only was it a huge portion, which isn't so bad, but the sauce was a huge amount as well. My pasta was drowning in it. There was SO much cream in the sauce that it was so bland and flavorless. Even the chicken was flavorless, like it was boiled. Colorless, flavorless chicken. No flavor in any of this meal. read more

Villa Di Roma - Sauce is overtaking this dish. Way too much. And somehow, it's greasy. You can see the seasoning, but can't taste it due to too much cream. - Pizza Near Me - Rockford, Illinois

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I ordered calamari dinner with a salad with ranch dressing, a baked potato with the dinner, and fried zucchini for a starter. I also got cheesy garlic bread for later and a cannoli. The calamari and fried zucchini were from frozen products- not freshly made. The cocktail sauce was Heinz, and full of high fructose corn syrup. The ranch dressing was in commercially made cups, and a brand that was full of chemicals. The baked potato was good (would be pretty sad if that was a fail), and the cheesy garlic bread was acceptable- trying it when I tossed the fried zucchini and 1/2 of the calamari (already took insulin, so had to get something in). I won't order from them again. I have yet to try the cannoli yet- it looks OK. So did the Trojan Horse. If I order out, I am not looking for stuff from a bag in the freezer. I'm not looking for commercial salad dressing- if they can't make ranch dressing, they shouldn't be selling anything that uses it. Sounds like Restaurant Impossible missed an opportunity with this one. Gordon Ramsay would not be happy. read more

Let me say first, I understand that everywhere has supply problems and staffing problems. However, in spite of that I've had very good experiences at several restaurants lately. Tonight was different. Also I almost never write negative reviews. Our server was very sweet. She was the only one working the whole restaurant. That being said my group was one of two tables upon our arrival, it did get busier while we were there. We've been eating at this establishment for years, since it was in its original location. It's been a family favorite; including where we held my father' 60th bday. Tonight was a major disappointment. My dad's schnitzel was bland, my mom's whole order was wrong, but after waiting so long for the food she agreed to take the wrong order after she was told it would take a long time to make a new one. My nephews pizza was not delivered with the rest of the family's food, and then by the time it actually came the rest of the family was done eating. The rest of our food was fine, but great, not awful, but definitely not memorable. We ordered 6 main entrees and 6 kid's meals, 2 glasses of wine and 4 regular adults drinks. Kids meals apparently don't come with drinks and we were charged separately for these things. Our total bill was $175, which seems quite pricey for what we got. The food was average to poor in quality. Additionally, we got up-charged for butter for our baked potatoes, which we weren't told about until our bill came. We were up-charged for two dressings for our salads (vinaigrette and Caesar), but weren't told this was extra. When the bill came it seemed incorrect and the woman who came to assist us was unsympathetic. We were not offered to be comped for our ridiculously long wait or wrong meals. We received no apology for not being informed of upcharges. We had to wait an extraordinary amount of time for lots of things. Drinks were only refilled after asking, sometimes a few times. I know times are tough. But this was exceptionally bad. We won't be back. And that's sad. read more

I ordered food from Villa Di Roma in Rockford tonight and they totally F--ked up my order!!!!!!!! I have been waiting for 2.5 hours for driver to bring me something they left out of my order. My side of mostaccioli. Pretty important item. I called many times back to the store. Finally, the "manager" tells me he has given up on the situation and is not having anyone deliver it to me. I told him I want credit for the same meal I ordered tonight for free next time including the side of mostaccioli that comes with it. I need the pasta and noodles to eat with the parm schnitzel or I will choke on the meat because of my Huntington's. He said NOOOOO!!!!! So, the Friday night manager is an AHOLE!!!!! Just so you know!!!! read more

My wife and I visited Villa Di Roma on February 13, 2020 approximately 5:30 pm for dinner. The restaurant is average in makeup and decor and there were 2 other tables besides us. We were met by our waitress who was friendly. The first part of our order besides sodas was the Super Combo appetizer that included fried cheese sticks, fried mushrooms, fried cauliflower, jalapeno poppers and fried ravioli. It came with a marinara and ranch type sauce. Not bad, tasty and warm. My wife ordered the lasagna with a small salad and I ordered the spaghetti Thursday Night special with a meatball and an extra sausage along with the Sicilian salad. My wife's salad came out first and she stated it was just a chopped salad with very bland tomato. Nothing extraordinary. My salad was delivered approximately 15 minutes later and included bits of processed ham, sausage, green olives, eggs and somewhere might have been the mozzarella cheese. I asked for Italian dressing and it came as a creamy dressing, although nothing I've tasted before as Italian. I would have thought Italian would have meant a vinegarette of olive oil and vinegar and spices. Pretty bland tasting and I could not even finish it due to the lack of flavor. My wife's lasagna was prepared deliciously, both in appearance and flavor. Her sauce was thick and the taste was flavorful. On the other hand, my spaghetti (see pictures) was plopped in a plate of watery, I'm thinking sauce?, but not quite sure. The meatball was tasteless and the sausage was like something I've never had before. The sausage was very heavy for its size and lacked taste and the texture was like an overcooked meatball. The spaghetti itself had an unpleasant taste that I would compare to weak dish soap with the same after taste. Now, please understand that I am second generation Sicilian, a former career firefighter that has done my share of cooking with Italian being my specialty and that I have reviewed many restaurants over the years. My past reviews can be judged by all who read this and you can individually determine my passion and palate for good food. I left three-quarters of my spaghetti along with my un-eaten salad. When the waitress came, she did not even ask how the food was and started to gather the plates. I asked her if she ever had the spaghetti and she replied "no". I showed her the watery sauce and she looked embarrassed. I also stated that I've had many Sicilian salads in my day and this was just a chopped chef salad. We also noticed on our bill that I was charged for my meatball, which should have been included with the special. But we know that she has no control over the food preparation, flavoring nor the presentation and it would be moot to heap that on her. Should we have asked for the manager or the owner? Maybe, but there were now three other tables in the restaurant and this did not need to be aired out loud. Am I looking for a comp meal or a free dinner? No, emphatically! If the food you create and serve to your patrons is what you deem the best you can deliver, then customers like myself should be able to call you out on the deficiencies. Maybe we should have looked at the previous reviews before choosing to dine at Villa Di Roma. read more

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I am very disappointed in this place. I ordered a mushroom burger with mozzarella and green peppers, for delivery. With the tip I paid $20. but it's cold outside and I have a baby at home I didn't want to take him out. My burger comes with cheddar cheese lettuce tomato ketchup and mustard along with the mushrooms green peppers. How disgusting! I called them and said why did you add ketchup and mustard to my cheeseburger with mushrooms since I did not hit the tab on those. Their response is those are standard items they add to a cheeseburger. Like WTF, a little common Sense would have said hey maybe those items don't go well together. and since they called me to confirm the online order maybe they could have simply called me and asked hey did I want those added on? Very rude and I will never order from them again and I will tell everybody never to do it also. Their service has gone way down, I do not recommend!! it seems ever since they moved from 11th Street they seem to have forgotten that they're all about customer service! read more

I ordered Italian Beef. I received the sandwich with about half of the bun without meat on it with no juice that either came on it or with it. The meat was red. I called the restaurant and spoke with the manager. She asked for me to send her a picture of it. I did. She called me back. She said that the meat is usually well done and was sending another Italian Beef to swap it out. That time the sandwich came right away full of meat that looked like Italian Beef along with the juice. The 1st time around, it took 45 minutes to receive the sandwich and I will not order it again as it is mealy. read more

So far not so good. This place is not what it use to be. Tony would keep it in check but it's gone downhill don't waste ur time dining in...just place a order to go! Waitress sucked ass! I'm just saying go check it out..lol NOT! read more

Service was bad I ordered a sandwich and calamari they told it would be a 34 min wait when I got there I waited another 30 mins for this read more

Villa Di Roma - Pizza Near Me - Rockford, Illinois

My dad and I order from this establishment quite often. I ordered my usual, the pizza and salad special. I opened the bag and my parm cheese and ranch was missing, but I understand because sometimes things happen and I wasn't going to complain. I then get a slice of pizza and the crust is completely raw. I call and speak to some young man who rushed and kept putting me on hold rudely. I remained calm and waited. I then spoke to the manager and I was very polite and told him the issue. He then challenged me and claiming that I'm lying about the dough being raw. I told him he could come and get the pizza to see for himself. He then told me to come all the way out there to return the pizza, but I let him know that I had delivery and I was not coming out there plus I paid $40 plus delivery fee and tipped! He got so nasty with me and talked to me as if I was less than human. I then stated that I would call the BBB, because he's refusing a refund or to even replace the food that's undercooked. As him being in the food industry he should be well knowledgeable about undercooked food and the danger that can cause someone! My disabled sickly father stays with me, what if he would have eaten it and gotten sick?! I wonder if I didn't sound so ethnic would the situation have gone differently? May never know. I'm not saying that their food is nasty but the service sucks! Especially coming from management!! Do better by your paying customers!! We're the ones keeping you in business read more

The pizza was good, and merits one star. It came out after waiting 45 minutes so at least one member of the party got to eat because no one else's dishes cane out for another 45 minutes, eveb with an empty dining room. We could see the staff in the kitchen standing around talking while the one single person who did care, the poor waitress, ran around doing everything. read more

When they answered they said "what do you want" then I asked if they deliver the response was "it's gonna be an hour we're busy" which is fine I understand it will take time. Then as soon as I ordered the food the person on the phone said "gotta go I have another call" like what the heck. I have NEVER had service like this before. Then we we got our food our order was not even correct. I will never ever EVER go here again read more

Went here for the first time yesterday. Wait staff was okay. The food I had was not good. About a 1/3 of the lettuce in my salad had been frozen, received a delicious a solitary roll with dinner but no butter with it. Was glad i didn't order the chicken with my alfredo because I had a couple small pieces in mine by mistake and they were beyond chewy and dried out. The prices were good and the waitress did make my husband a fresh pot of coffee. Will not be going back here. read more

Bad customer service! Girls are rude as hell not wort the price awful Pizza go somewhere else read more

I asked the owner what dish she recommended, and she told me pasta with the creamy spicy tomato sauce. It did not disappoint; It was delicious. Can't wait to go back and try out their pizza! read more

I ordered a pizza and the driver must have been driving recklessly or something but when she showed up she looked drunk wobbly and all I open up the box and my pizza went from a whole pizza to a globe of cheese not one regular sized piece of pizza in the whole box!!!!! There are plenty of pizza places closer to choose from sad because Villa de Roma use to be a great place to get a pizza read more

Just got my terribly cold pizza delivered; called and received no apology or empathy, the clerk claiming to be the owner says "what do you want me to do about it, I can give you a 10$ credit" I tipped the driver because he was nice even though he handed me cold food, but after how I was treated on the phone, I went to the establishment looking for him to correct the situation with some fresh food and an apology and he only further argued then stated "if I gave a refund to every complaint I'd be broke" then I asked if he was in the business of delivering cold pizzas and his response was "yes I am" and refused to even apologize...where's Tony Buscemi when you need him? I'm sure he'd be terribly upset with the current state of his family's legacy. For shame! I left receiving nothing but my cold pizza, was afraid that if my food was remade it would be treated with the same respect I was treated with. I would not recommend this restaurant in its current state. read more

Zero stars!!! Absolute terrible customer service! my family ordered a veggie lovers pizza with no black olives and when we received it it had black olives and when my mother called to ask if we could get another pizza and just leave off the olives completely (veggie lovers has green and black olives) they agreed. my sister goes to pick up the second pizza and it has green olives on it and they say they will not fix it again and state that my mom did not say no olives at all which is a complete bold face lie. my sister writes a negative review and they respond with more lies stating that she ordered a taco pizza and did not specify no black olives and they also went as far as to say that we should know what we're ordering and what comes on it and then they lied and said that we kept the pizza. Never have I ever dealt with such terrible customer service. 100% suggest staying away from here if you want what you actually ordered and if you don't want to fight with ignorant, lying and rude staff. read more

First and last time ordering from place. The online pricing is not current, they messed up our order, and the food was terrible. We ordered various sandwiches and pasta dishes. The Italian beef was the worst I have ever had, the schnitzel sandwich was a dry pork chop, and the marinara taste like Chef Boyardee. I called with my complaints and wasn't even offered an apology, for any of it! I highly do NOT recommend this place. read more

I just stick with the pizza, it's ok. I'd order it again but this isn't my top choice in pizza places.

I ordered a carry out pizza at 1:00 pm in the afternoon on a Thursday - not your prime time busy hours. After arriving to pick it up after the 25 minutes I was instructed, I was told they couldn't find the ticket and they were sorry. No offer to compensate. No explanation. I used to occasionally go to Villa Di Roma when they were on Harrison and decided to overlook the bad review but after today, will not bother again. Unfortunately, the bad reviews seem accurate. read more

Absolutely the worst customer service EVER! Ordered dinner for delivery and was told an hour. It was over 2 hours before dinner was delivered. (I live less than half a mile from the restaurant, FYI) I made 3 calls to Tony after 1 hour and 15 minutes, 1 hour and 30 minutes, and 1 hour and 45 minutes. He said he was too busy, sorry, but it will be there sometime soon... Poor, lame excuses and he offered nothing to compensate. (i.e. take off the deivery charge) We refused the order at the door. The poor delivery guy was soooo nice. He had went to pick up his dinner as it was his day off and he was sick and Tony begged him to take orders out to deliver because his drivers on duty didn't have their act together. The driver told me that the delivery before me refused their order as well. We definitely will never order from Villa di Roma again. read more

Villa Di Roma doesn't care about their customers! I have been a frequent customer of Villa Di Roma, but a week ago I had the worst delivery experience I have ever had. So, last Friday night, I ordered at 1:30 am, and they said 45 minutes to an hour, which is normal. 2:30 rolls around, and the delivery driver calls me, looking for directions. Over the next hour, over multiple calls, I give the delivery driver clear directions to my place, but they still can't find it. When I try to call them again, they don't answer my calls. So, in the end, I ordered a delivery order, and it never arrived. I call the restaurant the next day, and the owner agreed with the problems that occured, but offered no compensation of any kind, even after I asked. I was pissed. So, it's tonight now. I decide to call Villa Di Roma, and I offer a deal to the owner. In lieu of the previous week's problem, if he waives the delivery fee on tonight's order, I'll start ordering from them again. He declines. I tell him that means I'm not ordering from them ever again, and he doesn't seem to care. So, long story short, Villa Di Roma doesn't care about their costumers. Eat somewhere else. read more

Food was excellent, service Great. It was my first time in there and they treated me like I was a regular

First time at new location,very nice,very clean,bathrooms were also cleaned.our waitress was alert and fun.we had side of wings,very good,salad was fresh and crisp good dressing,my pizza was perfect,my wife ordered a pizza with all the things i dont like,she said hers was good.it was very cold in there,.but our waitress took care of that.we will go back. read more

I had ordered from this place when they were still on 11th street and was taken aback by their policy of shutting down their credit card machine an hour before closing, so they could only accept cash. Then, my family went to the new location and the service was slow, there were dirty tables every where, and we discovered later that my husband was overcharged for his meal. The food wasn't amazing either. All in all, a not-so-great experience. read more

The rudest customer service when it comes to them getting your order wrong and you asking for the right thing. The owner Tony was rude and yelling on the phone and had no respect for us. I will be writing this every place I can leave a review. Will not be ordering from here again. read more

A delivery order placed at 1am. The street name spelt out MULTIPLE times. Why was the driver on a street not even close to mine? Three hours later. Our pizza arrives. A mediocre at best pizza. Never ordering here again. read more

Don't go there. Ten people went for lunch with advance notice. 9 orders were wrong. 6 were overcharged. The food was terrible. Special of the day was fried, dry, smothered in cold bottled sauce. Olives in my salad were inedible. There was no ham or salami in my salad. Wrong dressing was served. Iced tea was old and served in a six ounce glass with four or five small ice cubes. Service was worse than the food. Nobody else was eating there. I know why. read more

Can I do zero stars? Rude people, horrible customer service. Charged us wrong then our order was wrong and they refused to fix the problem in any way. DO NOT GO HERE! read more

The food was not satisfactory but the real problem occurred when the owner told me I was mistaken the order was good. Long time customer who will be looking elsewhere. read more

DO NOT GO HERE!! DO NOT GET CARRY OUT ! THIS RESTURANT HAS THE WORST CUSTOMER SERVICE EVER!! I ordered a pizza from their online menu the everything pizza ..well what was on my pizza and whats listed on their website as the everything pizza didt match ..So i called and told them .The girl who takes orders was RUDE but not as RUDE as the owner.. He actually told me i was wrong and he would not take it back and exchange it even though i told him i can not eat green olives he told me to pick them off ..HE IS SO RUDE ..I GET PIZZA FROM THIS PLACE ALL THE TIME BUT NEVER EVER AGAIN ...I ASKED HIM IF HE WAS WILLING TO LOSE A REPEAT CUSTOMER HE DIDT CARE AT ALL.. GO to LINOS THEY TREAT YOU RIGHT!! ..I know the owner got shot but didt learn to be a good person from his near death scare.Oh well with his attitude im sure he will go out of business hopefully soon.. read more

Waited 2 hours and no pizza. Manager was extremely rude. When we asked for a credit he told me that he would credit us a topping next time we ordered. The toppings are equivalent to .50. Unreal. The owner was actually yelling through the phone to the point I had to hold the phone away from my ear. Do not waste your time with this place. I cannot even tell you how the food was.....well because it has been 2 hours and no pizza yet! Worst customer service I have ever experienced. read more