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    Recommended Reviews - Villa Experience

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    Could it be more majestic?!

    Spent a week at Casa Corazon in Playa del Carmen. Albriet at Villa Experience was so helpful with the preparations, and followed up with all the details with great communication. The house and staff were superb! I cannot stop feeling grateful for this experience. Casa Corazon was more than a rental house, it was a high end luxury experience that left nothing to chance. It was curated to our hearts desires and every one of us felt special and attended to by all of the staff. The property is extraordinary and the staff elevated our stay to beyond what we could have wished for. I cannot thank them all enough for providing us all with a vacation to remember. We all want to do again!

    Infinity pool, ocean view

    Villa Magnifico in Mismaloya is an incredible place to stay. Luxury and service at its best. A four story, 10 bedroom, 16 bath Villa with a huge living area, bar and kitchen on the main floor. A huge game room and workout/gym on other floors. This is a true value for the best service and accommodations.

    Magnificent Villa in Puerta Vallarta is outstanding. Panoramic views from the rooms overlooking lush green tropical surroundings. This staff treated us like royalty and the Villa has an infinity pool overlooking the ocean that is at a perfect temperature. Large game room with pool table, card table etc and complete kitchen. Parking and great air conditioned rooms. Extremely clean with filtered water through out. Highly recommend

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    Rocio was very helpful, prompt and professional with helping me find the perfect villa for or recent Puerto Valletta trip.

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    Review Highlights - Villa Experience

    “You can't ask for a better experience than what we had with Paulina and Rocio for our stay at Villa Estero.”

    Mentioned in 10 reviews

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    The Grand Bliss - Árbol navideño en beach land

    The Grand Bliss

    (12 reviews)

    $$$$

    El servicio no es muy bueno. La mayoría de los empleados tiene mal carácter cuando les haces…read morepreguntas, el proceso de entrada y salida son súper tardados. Literal se tarda como 1 hora para entrar y otra para salir. Las medidas de seguridad son extremas - no me molesta que tomen medidas de seguridad pero agilicen el proceso. No todas las personas tienen malas intenciones...les recomiendo que traigan su mandado antes de llegar ya que es casi imposible salir y entrar sin pedir Uber de la área de seguridad a la entrada -- en fin pienso que no regresase. Es una cadena de hoteles hermosos pero no son muy eficientes-

    We were so excited to return to Vidanta. Sadly, it is now horrible.  The customer service is…read morenonexistent, and the Grand Bliss subpar.   A week or so ago, I attempted to make a massage appointment at Brio Spa. The reservation was made but was now nearly $2000 pesos more. When I asked what the discrepancy was, I was told I had ordered off a different menu. They had only emailed me one menu, so I'm not sure what they were talking about. That appointment was canceled due to their shady practices. The check-in process has been beaten to death by others, but seriously, just let people check in.  No fake "hosts" or "welcome drinks" that are all timeshare salespeople who try to pressure you. We finally got free of that BS only to get to our room with a view of some gravel and the top of another building ("views are for owners").  It has limited air conditioning and the room is very musty/humid. It has a weird smell, no salt and pepper (even though we've asked 3 times), no paper towels or napkins, decaf coffee only, no sugar, creamer or anything. It has a broken "Privacy Please" door hanger.  The other adjoining room had no "Privacy Please" hanger. We asked the housekeeping staff and the front desk, but no one brought one. We asked a third time, and finally it was delivered. The ceiling fans all make noise the whole time they are on, which is always since they limit the air conditioning temperature. The wooden slats on the way to the master bathroom are loose and a danger to people walking. The shower has no warm or hot water. Fun! It's noisy with the people above us scraping their chairs over the tile floor starting at 5 am.  Rude. Also, it would take a few hundred dollars to put some felt on the legs of the chairs to help with the noise. The TV won't change channels. We have asked for 3 days for any conditioner, salt and pepper and lotion, but have received none.  The counters in the bathrooms are all burned from other people's curling or flat irons. The bathroom phone has fallen off the wall twice. Why is there a garbage phone in the bathroom anyway? Gross. We can't sleep due to the loud music at Santuario.  Housekeeping staff keeps coming in even when we have the "do not disturb" sign on.   When we actually do want housekeeping, and removed the sign- we've asked them (as well as the front desk) for salt and pepper,  conditioner, lotion, paper towels or napkins.  We get nothing. Housekeeping takes our money and our written notes but still does not bring us anything.   The windows and glass half walls on the decks are filthy.  The dowel for the living room curtains is broken and is not even connected to the curtain.  I am very sad to write this review. We had the best time here before. I also feel bad that we brought our best friends who needed a beautiful, relaxing vacation and did not get one.

    Mayan Palace

    Mayan Palace

    (46 reviews)

    This was our home away from home for Hubbers' weeklong 50th birthday celebration…read more Party of 6, we were welcomed by warm greetings immediately at our arrival, so we were off to a good start. Those three beautiful waterfall pillars at entry sure caught our attention: they were almost majestic. Checking in, however, felt like forever. We were helped by Blanca who wasn't as enthusiastic as everyone else was. She was also inefficient with the process (she asked for our passports and signatures one at a time when she could have just asked for all of them all at once.) She took awhile exchanging currencies as well. Off to a slow start and I felt we needlessly wasted time, but that's the only (really insignificant snag) we hit. The rest of our stay was uneventful. Guillermina, our daily cleaning lady did her job very well. Our suite was always spotless and replaced all used towels and sheets as needed and when requested. There's a schedule of daily activities (for both small and big kids alike) and the Joy Squad (shout out to Nadia and Maria!) are fantastic at their jobs. They really know how to entertain their guests! The food at Bakal is above average, but my favorite is their breakfast buffet on Sundays which included menudo and birria soups. Bartenders at the pool were incredibly friendly and were good at reminding everyone of their 2-for-1 cocktails during Happy Hour. If the beach is your thing, it's (literally!) steps away from the pool. There are lounge chairs and shade aplenty. Showers and rinsing stations also provided. If you don't feel like going out for essentials, they do have a shop for bare necessities at hotel pricing. You are, after all, paying for convenience, so... but if you don't mind a little walk, Oxxo is across the street. There is a souvenir shop (also comes with hotel pricing) as well as a gym, so you can get your workout in if that's your thing. They have all the information you need if you wanna do the tourist thing. Need a cab ride? They'll call one for you and provide you the proper pricing so you don't get scammed. They even annotate the cab's vehicle number for safety precautions, I'm assuming. Want a tour?! Tons to choose from (pirate ship, city tour, adventure tour, etc.) Room service? No problem. Need a COVID-19 test day before your flight? That's onsite as well. But the best place here is the view. It was like staring at a postcard every time we stepped out to the balcony. It was an amazing and relaxing week, and Mayan Palace certainly helped elevate the experience. Hubbers was beyond happy celebrating the way he did. They will certainly be my go-to for accommodations the next time we come through again.

    Disappointed in our experience. It is not practical to come and visit the city of Pto Vallarta,…read moreand the restaurants here on the property are very expensive (i felt taken advantage of).

    Buganvilas Resort

    Buganvilas Resort

    (8 reviews)

    Do not come here if you need rest and relaxation, they aren't ready…read more This was the worst decision. We got a "good deal" that turned out to be a complete nightmare. I recently had a heart attack and booked this vacation to recover. Originally they put us in tower 17, beautiful room with in bedroom jacuzzi / great view - but they immediately began construction that was insanely loud all day and night! Unbelievable noise, drilling into granite and stone, so loud it felt like it was in the room with us. We demanded a different room and they obliged, our new room had a beach view and we were happy, but truly we had no clue. The room is nearly 80f at night, 26c - unbearable. I'm used to 68-70f at home in NC where it's hotter than here somehow, 78-80f is sticky, uncomfortable, and a crisis for someone in heart attack recovery who needs sleep and to escape stress. At this point their only solution is to give us a fan that will circulate this unbearably hot air around the room. We already have a ceiling fan so I'm basically giving up on having a good vacation and it's made me want to go home. What would you do? Whatever you do don't book your vacation here. Nightmare fuel I will never forget. Even they try to give solutions but here I am 3 days with no sleep wondering if this is taking years off my life. Buyer Beware!

    Traded through RCI. Assigned one of the small number of rooms with no balcony. Went to front desk…read moreto get moved. Front desk clearly sent me to reservations department. Rep in reservations told me the room I got via RCI was the one the owner deposited. Not true. It does not match the description on my reservation. She then told me to talk with the team in the lobby trying to get you to attend their timeshare presentation. Positives: Well maintained property. Beautiful pools. 10-15 minute walk to Malecon. City bus stop out front. (Malecon, Romantic Zone, Airport, Walmart, Sam's Club) 10 minute walk to large supermarket. Negatives: One side of building faces empty lot with transients and loud roosters. You do have an ocean view though. Rooms are nice but could use some updating. There are signs stating unattended items left for 30 minutes will be removed. People hog pool and beach seats for hours with no items being removed. By 8am all seats are spoken for with towels and personal items. Beach has sea urchin warning. Sand is rocky and ocean has large rocks in it. It does not look enjoyable and certainly is not for small kids. This timeshare is on the same property as the neighboring Sheraton. You guessed it. Sheraton resort prices too. For the US the prices are not outrageous but for Mexico they are high.

    Casa Velas - Emiliano restaurant

    Casa Velas

    (43 reviews)

    $$$

    My boyfriend and I had a decent experience this hotel, but there were a few things that could…read moredefinitely have been improved for the price. For example, the shuttle service (provided to the Tau beach club and the sister property Grand Velas) was a little confusing. Through no fault of their own, the cartel gang war caused the shuttle to be only partially operational during those days, but I don't think that we (as guests) were adequately briefed on evolving security. Unlike most other large properties where there are different types of cousines, there was just the main restaurant that (while we were they) served a la carte for breakfast and lunch and a buffet for dinner. Food was good but per usual with an all-inclusive you're better off going off property. Place itself is beautiful and service was nice albeit a little slow. We stayed for four nights in total and would probably consider staying again.

    Spent five nights at Casa Velas with friends and was very impressed by the level of service. This…read moreplace likely caters to an older crowd, as it is known for being an oasis of relaxation. It is adults-only and has a chill vibe. Since it's not a big hotel, you won't have to wake up extra early to secure a spot at the beach. Casa Velas is all-inclusive, but none of the meals are buffets, which makes for a more upscale experience with higher-quality food. Many of the guests were repeat visitors, with some staying for two weeks or more. The hotel itself is beautiful, but for me, the biggest draw was the attentiveness of the staff. Everyone we encountered went above and beyond to ensure that every detail was taken care of. They paid attention to our preferences and personalized our experience in remarkable ways. They suggested menu items and were quick to bring whatever we requested. At dinner, Rodolfo stood out with his flawless service and impressive talent for making the boozy flambéed coffee. His menu suggestions were spot-on as well! At the beach, Carlos was a tireless worker who anticipated our every need. After the first day, he had everything set up and ready to go, knew all of our preferences, and continually went above and beyond. Erick and the entire team at Tao Beach Club were also fantastic. On our last night, they decorated our table with a beautiful flower arrangement and surprised us with a dessert plate thanking us for visiting. Ávalos and the breakfast staff were wonderful--some of the kindest and most hardworking people you could imagine. We spent a lot of time at the pool, where Juan, Ramón, and Ulises took excellent care of us. I also used the gym and found it well-equipped. On one occasion, it had already closed for the day (after 5 PM), but they graciously opened it for me. The spa was great! I had a 50-minute Harmony massage with Lourdes, who was not only an amazing masseuse but also incredibly sweet and attentive. Our room was meticulously cleaned every day and we found little souvenirs every night which were so appreciated. At Casa Velas, you will be pampered to the extreme. Highly recommend it!

    Villa Experience - vacationrentalagents - Updated September 2026

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