The worst experience I have ever had. My friends and I reserved a table for the World Cup watch party, and unfortunately, there was a significant lack of communication regarding the establishment's minimum spending policy. We were not informed that the $55 minimum charge per person excluded hookah and alcoholic beverages. According to the staff, the minimum only applied to food and non-alcoholic drinks. When I attempted to order additional food to meet the minimum requirement, our waitress informed us that each person was only allowed to order one food item. This left many of us confused as to how we were expected to satisfy the minimum charge. In addition, there were extra service fees and taxes of approximately $15 per person. When we tried to discuss these concerns with the owner, his response was dismissive, stating, "This is a business." Personally, I ordered a hookah, a Diet Coke, and a food plate to go. The food was extremely disappointing, a few pieces of shrimp with only a few spoonfuls of rice that looked like leftovers. One of my friends, who ordered only a single drink, ended up paying approximately $88. Our group consisted of 16-18 people. We ordered 7-8 hookahs, multiple alcoholic beverages, appetizers, food, and non-alcoholic drinks. Collectively, our orders should have easily satisfied the group's minimum spending requirements. Unfortunately, several people never received their food, some received incorrect orders, and others were served cold meals. The entire experience was disorganized, unprofessional, and frustrating. What made matters worse was that many other customers were also upset about the same issues. The situation escalated to the point where police were called, and customers were reportedly followed and confronted in the parking lot. Some guests were told the minimum spend was $40, while others were told it was $55, creating even more confusion and frustration. Overall, this was an extremely disappointing experience. The lack of communication, poor customer service, inconsistent policies, and the owner's unwillingness to address concerns make this a place I cannot recommend. Speaking with management did not resolve anything, and it was clear that customer satisfaction was not a priority. read more

Review: Friday Nights at Villa Haven are a Vibe Overall Rating: If you haven't been to Villa Haven lately, it's time to give it another look. They've recently brought on a new chef, and the difference is night and day--the food has gone from "good" to absolutely excellent. The Friday Night Energy & Music We visited on a Friday night and sat on the patio, which is arguably the best seat in the house. The music program is spot on--it's curated perfectly to bridge the gap between a dining atmosphere and a high-energy lounge. It's upbeat enough to get you in the weekend mood but doesn't drown out your conversation. The Food: A Major Upgrade You can tell the new chef has refined the menu. The Middle Eastern flavors are bolder and the presentation is much more elevated. * Must-Try: The kebabs were incredibly tender, and the seasoning on the small plates felt intentional and fresh. It's clear they are using higher-quality ingredients and better techniques now. The Hookah Service The hookah service on the patio is easily some of the best in Tustin. * Attention to Detail: The staff is proactive with coal refreshes--you never have to ask. * Quality: The pulls are smooth and the flavors are clean. It's the perfect accompaniment to the outdoor breeze and the music. Service & Atmosphere Despite it being a busy Friday night, the service didn't falter. The staff moved with a sense of urgency but remained friendly and welcoming. The patio setup feels like a private oasis--it's the perfect spot to lose track of time. Final Verdict With the new chef at the helm and a Friday night vibe that hits all the right notes, Villa Haven is officially my go-to for dinner and a lounge experience. Highly recommended for groups or anyone looking for a high-end Middle Eastern experience. Thanks to the owner Mikhail Hanna for this success. read more

I attended a World Cup watch party and arrived after halftime. I was informed of the $55 set-menu minimum, but no one ever took my order or served me any food. The rest of our group paid because they ultimately received their meals, even if they had to take them to go. My friend and I were the only two who never received any food. One owner acknowledged that I had just arrived, had not ordered anything, and told me I did not have to pay. As we were leaving, another owner followed my friend and me into the parking lot and angrily confronted us over payment. As two women being followed outside by an angry owner after we had already been told we could leave, we felt harassed and intimidated. The situation became so uncomfortable that police who were already nearby spoke with everyone involved and ultimately told us we were free to leave. I have no issue with businesses enforcing their policies. My issue is being expected to pay for food I was never given the opportunity to order, receiving conflicting instructions from different owners, and then being followed into the parking lot. This was one of the most disrespectful and unprofessional customer service experiences I have ever had. I will not be returning and cannot recommend this restaurant based on how this situation was handled. read more

I recently visited Villa Haven, and overall, it was a really pleasant experience that I'd happily recommend. The atmosphere is one of the first things that stands out. It has a relaxed, welcoming vibe that makes it easy to settle in and enjoy your time, whether you're there for a casual meal or something more special. The space feels thoughtfully put together without being overdone. The service was solid friendly, attentive, and not intrusive. The staff seemed knowledgeable about the menu and were happy to answer questions or offer suggestions, which always makes a difference. I'd also like to specifically mention the manager, Sam, whose presence was noticeable and who showed professionalism and genuine care for the guests' experience. As for the food, it was well-prepared and flavorful. You can tell there's care put into both presentation and taste. Portions felt fair for the price, and everything came out at a good pace. There may be a few dishes that could be elevated further, but nothing that took away from the overall experience. Overall, Villa Haven is a place worth visiting. It's the kind of spot you can return to, whether you're meeting friends or just looking for a dependable, enjoyable meal. read more

I had a very disappointing experience at Villa Haven. I made a reservation a full week in advance and arrived right on time, only to be told that no table is available for me. There was no clear explanation or sincere apology--just a lack of organization and disregard for customers' time. To make matters worse, Sam the manager suggested that I could pay extra to be seated on the patio to watch the soccer game. This felt highly inappropriate and unprofessional, as if they were trying to take advantage of the situation rather than correct their mistake. Overall, the service was unacceptable. When a restaurant fails to honor reservations and then pressures guests to pay more for basic seating, it reflects serious issues with management and customer care. I would not recommend this place to anyone. Edit to the review: At the time of making the reservation, we were told there was a $40 minimum charge per person, which we agreed to. However, when we arrived--15 minutes early--there was no table available for us. What made the situation worse is that Sam asked us to pay an additional $55 just for the reservation, which we could not use toward ordering. read more

I'm a regular customer at Villa Haven, but after yesterday I made a decision not to go there anymore especially during the World Cup. We made reservations a week ago at the patio, and we made sure it's at the patio to have hookahs. When got there, they seated us close to the bar area and the place was over loaded with people, which is legally forbidden. There wasn't space for anyone to move. Waiters were passing food to customers over the tables because they couldn't pass between them. After debating with the owner "Sam", he agreed to seat us outside with a minimum charge of $55 without hookah just to sit and watch the game between Iran and Egypt, saying that this is "business" and that we shouldn't be upset about it. Of course we refused his offer and left to another place. This person is so greedy, manipulative, disrespectful and has no appreciation at all of his customers!! I've never been so angry and humiliated by a restaurant like yesterday! Note: We arrived 15 minutes earlier. Also, the staff said $40 minimum charge per person. They raised it up to $55 later upon our arrival. read more

I had a great experience at Villa Haven and would definitely recommend it to anyone looking for a relaxing and enjoyable dining spot. From the moment we walked in, the atmosphere felt warm and inviting--perfect for both a casual night out or something a little more special. The food was excellent across the board. Everything tasted fresh, well-prepared, and thoughtfully presented. You can tell there's real attention to detail in both flavor and quality. The menu has a nice variety, so there's something for everyone, and each dish we tried exceeded expectations. What really stood out, though, was the service. The staff was friendly, attentive, and made sure we had everything we needed without ever feeling rushed. It added a lot to the overall experience. Between the great food, welcoming vibe, and solid service, Villa Haven is definitely a place I'll be coming back to. read more

I had an amazing experience thanks to Marcela! From the moment I walked in, she greeted me with a warm smile and made me feel taken care of right away. Her service was honestly outstanding she was on top of everything the entire time. Marcela has that rare combination of being super professional while still being friendly and easy to talk to. She checked on us at the perfect times, made sure everything was exactly how we wanted it, and handled every part of our visit smoothly from start to finish. You can tell she really cares about her customers and takes pride in what she does. Everything was amazing, and a big part of that was because of Marcela. She made the whole experience enjoyable and stress-free. If you ever come here, definitely ask for her you won't be disappointed! Highly recommend! read more

I had the pleasure of working with villa haven for a gathering of 50 people, and I couldn't be happier with the experience. The owner Wadii3 went above and beyond to help me coordinate everything, making the process smooth and stress-free. The service was outstanding, the staff was attentive, and the food was absolutely delicious. On top of that, the hookah was fantastic and really added to the fun, relaxed atmosphere. And DJ Mustafa played a great music. Every detail was handled with care, and our group felt truly welcomed. If you're looking for a place that not only serves amazing food but also provides top-notch hospitality and great hookah, I highly recommend [villa haven ]. Thank you for making our event so special! read more

Villa Haven is a standout spot that offers the perfect blend of lively atmosphere and delicious food. I tried the Asian wings and the Villa Haven mix grill plate--both were absolutely fantastic! The wings had a perfect balance of crispy texture and bold flavor, while the mix grill plate was a mouthwatering assortment of perfectly grilled meats. For dessert, I had the giant brownie sundae, and it was so yummy--definitely the perfect sweet finish to the meal. The spacious interior and inviting patio create a great environment for dining or unwinding with friends. Overall, Villa Haven is a top-notch place that brings together amazing food, drinks, and a great vibe. read more

I usually don't write negative reviews and let things go, but after yesterday's experience with Villa Haven and the manager Sam, this review is much needed. Villa Haven just lost a regular customer due to their horrible service and were very unwelcoming. We made reservations a week in advance just to be told they don't have a table for us anymore when we got there and to up charge us then give us an ultimatum on seating us where they wish and serve us what they want is ridiculous. My friends and I were excited for the atmosphere to watch the world cup game, but after this interaction, we will not set foot there again. read more

I had the pleasure of dining at Villa haven last night , and I'm so glad I did. From the moment we walked in, the atmosphere was warm and welcoming, with stylish decor that strikes a perfect balance between modern and cozy. The staff were attentive and genuinely friendly, making us feel right at home. But the real star of the evening was the food--every dish was beautifully presented and bursting with flavor. It's rare to find a new place that feels this polished right out of the gate.I can't wait to come back with my friends and explore more of the menu! read more

I HAD TO COME BACK TO THIS place! ....Again they did not disappoint, I sat at the bar ordered a few beers, services was outstanding from the moment I walked in, I was happy to see Samantha! She always has a smile on her face. The other waitress I believe her name started with a D? She was also friendly. I ordered the beef kabob plate, it was so good I had to order another!!! Definitely will be back again! If you haven't stoped in you're missing out! I do believe they are closed on Mondays and Tuesdays though. Thanks again villa haven read more

Save your money and avoid this place. The situation became so bad that the police had to come after a lot people asked for help. Worst restaurant experience ever. We paid about $3600 for nothing , but many of us never received our food, and what did arrive was cold with very small portions. The management was a mess--three managers, three different stories, no communication, and no accountability. Owners Sam and Michael and another guy extremely rude, and one manager even raised his voice at us. read more

Had a great time at Villa Haven, The space is nice and comfy, the vibe is upbeat but chill, and it's perfect for watching a game with all the TVs around inside and in patio as well. The Mediteranean food is way better than I expected, relly fresh and full of flavor, we really likd it. This was a more nicer change from the previous restaurant owner. Staff was friendley and on point, and the whole place just feels well run. Definitely worth a visit if you're in Tustin. read more

From the warm welcome to the stylish yet cozy vibe, this restaurant impressed me at every turn. The service was spot-on--friendly, helpful, and perfectly timed. The food? Absolutely next level. Every dish was bursting with flavor, beautifully presented, and clearly made with fresh, high-quality ingredients. Whether you're after a laid-back lunch or a special night out, this place delivers. Five stars without hesitation--don't miss it! read more

We had such a wonderful experience at this restaurant! The food was absolutely delicious, fresh, and beautifully presented. The atmosphere was cozy and welcoming, and everything felt so well taken care of. A special thank you to our server, Marcela -- she was incredibly kind, attentive, and made sure we had everything we needed. Her friendly attitude truly made our night even more enjoyable. We'll definitely be coming back! read more

The food was absolutely delicious, with every dish full of flavor and beautifully presented. The atmosphere was warm and inviting, creating the perfect setting to enjoy. The service was exceptional,friendly, attentive, and genuinely caring. The manager (Samir) was especially welcoming and made our day even more special. They truly made our day! I would highly recommend this place for a memorable dining experience. read more

I recently dined at Villa haven, and it was an incredible experience from start to finish! The menu is packed with flavor and creativity. It was absolutely delicious--perfectly cooked and beautifully presented. The ambiance was cozy, trendy and lively. The staff was attentive, friendly, and knowledgeable about the menu. Highly recommend this spot--can't wait to come back! read more