Excellent office but not open on Fridays or weekends and won't answer their phone on Fridays. I…read moredon't know why every dentist office gets to take Fridays off in this area but most people do work and have school five days a week, and often Fridays are the best day to miss a meeting or a test. Was told I needed a cavity filled ASAP and then told it would be 6 months for an appointment with Dr. Shreya. I said I didn't ask to see her and specifically has said multiple time I do not want to see her and they keep scheduling me with her. I said if I had to wait 6 months I will call around and find another office, maybe one that is open on Fridays, and lo and behold they found an appointment with Dr. Stonebreaker right away. I've been going here for almost 20 years and don't see a reason to change because the providers (other than Dr. Shreya) are excellent. But the front desk shenanigans and hours are annoying.

It is sad that u pay 100$ fee for a late show up even at a time where u have communicated u will be…read morelate. Waste of time and energy tbh. Traffic and such are unpredictable, the eta changes every minute. They should understand that. And I was a patient for 3+ years. But I don't feel like I belong here cuz of the treatment. They should have considered these variable for their faithful patients. Please don't go here. Being nice is sometimes way better than going by the book. We are humans not robots and sometimes we should override considering the situation. On the other hand I was being faithful sticking to this dentist even after moving to Seattle driving up 30 minutes assuming I was a valued customer. Well turns out they don't care and I was just a number. Too poor me:(

My deepest gratitude to the whole Redmond Way Dentistry team - doctors, assistants, hygienists,…read moremanagers, for changing the lives of your patients for the better! Your kindness, sincere care and excellent organization make appointments comfortable. My special gratitude to Dr. Prasanna , she is a top-notch professional and a wonderful person. I wish your clinic success and prosperity. I'd like to note also the high professional standards of hygienist Alina.

Their office messed up my appointment so I had to come back…read morea second time. Then the hygienist only did x-rays and basic polishing. No flossing, a poor rinse, and no scraping of tarter. She told me I had to come back 2 more times for "deep cleaning," at an extra out-of-pocket cost of course. Insurance has always covered these services. The office manager said he would call me to dicuss my concerns but that never happened. They also failed to respond to my e-mail. That is when I decided to write this review.

Having avoided the dentist for fear of pain and judgment, you can't imagine how relieved I was to…read morefind Kirkland Family Dentistry. Every single person I interacted with, from reception, support staff, technician and doctors, was kind, understanding and helpful. My dental health is back on track thanks to KFD.

I've been coming to Kirkland Family Dentistry for a few years now and I love them. The new location…read moreis clean and comfortable. The staff is always friendly and welcoming. A few years ago they helped try to correct a botched filling I had in 2020 (from a different dentist) and I ended up needing a crown. They were so great about the process. I got a blanket and a pillow for the procedure. My dentist told me to bring headphones in so I could tune out while they worked and I could relax more. My crown is a few years old now and doing great. Overall it's always been a great experience.

# Extremely Nasty Receptionist and Overall Bad Experience…read more Everything looked nice and professional when I called to book a new-patient examination. The scheduling process was smooth, and nothing unusual was mentioned. All seemed fine. I arrived for my appointment, checked in, and sat down. They explained they wanted to take X-rays and images before the examination. No problem. Then, out of nowhere, I was told that they also needed to take my blood pressure. This was the first time anyone had mentioned it. It was never discussed during scheduling, never disclosed as a requirement before the appointment, and only came up after I was already sitting there ready to be examined. I felt completely ambushed. Had I been told beforehand that a blood pressure reading would be required before even a routine examination, I could have made an informed decision before taking time out of my day to come in. Instead, it felt as though an undisclosed condition had suddenly been introduced after I had already arrived. I politely explained that I was not comfortable with that, especially considering this was only an examination and not a procedure involving anesthesia or treatment. What bothered me most was not the request itself, but the insistence. The more they pushed, the more anxious and uncomfortable I became. I am also highly skeptical of casually obtained blood pressure readings taken without proper preparation, positioning, rest, or consideration of the patient's current state. A number taken under stressful conditions can be misleading, especially when the patient has already expressed discomfort and anxiety. Before I sat down for the examination, my heart rate was a relaxed 75 BPM. After the discussion escalated and the pressure continued, my heart rate climbed to 125 BPM while I was still sitting in the chair. At that point, I was no longer mentally or physically comfortable proceeding. I politely informed the doctor that I did not wish to continue that day and left the appointment. Unfortunately, that was not the end of the experience. I later called the office simply to confirm that I would not be charged for a visit that never resulted in an examination and that I left feeling anxious and unwell. The receptionist answered and immediately became dismissive and belittling. She repeatedly stated: "You are not a good fit anyway." I asked her to clarify what she meant by "not a good fit" and whether that was her personal opinion. She replied: "No, I speak for the clinic. I don't think you're a good fit, and I believe it's because you don't trust the doctor." I explained that this had nothing to do with trust. My concern was that I was not comfortable proceeding with a blood pressure measurement under those circumstances and that I was no longer in the right state of mind to continue the appointment. Her response was: "I still think you're not a good fit. Anyway, I don't even think you want to come back." I replied that, in fact, now that I understood their process, I would be willing to come back on a day when I was rested, comfortable, and mentally prepared. I then asked a very direct question: "Let me make sure I understand. If I call to reschedule, are you saying the clinic will refuse to book me?" She paused and once again responded: "You're not a good fit." Notice that this was not an answer to the question. Instead of providing a simple yes-or-no response, she continued repeating the same judgmental phrase. I asked again: "Yes or no?" She said: "Let me ask the doctor, and I will surely call you back shortly. But I still think you're not a good fit and that you don't trust the doctor." At that point, I found the interaction remarkably unprofessional. A receptionist's role is not to repeatedly judge whether a patient is a "good fit." If the clinic had made a decision, then communicate it clearly and professionally. If the clinic had not made a decision, then say so. Repeating "you're not a good fit" over and over again while refusing to answer a direct question came across as dismissive, condescending, and unnecessarily antagonistic. Of course, I never heard back. What stood out most was the complete lack of empathy and professionalism. I was clearly having a difficult day. I had already left the office feeling anxious and physically uncomfortable. Rather than showing understanding, answering my questions directly, or attempting to de-escalate the situation, the receptionist repeatedly labeled me as "not a good fit" and appeared more interested in passing judgment than helping resolve the issue. I left without receiving an examination, without any meaningful resolution, without a return call as promised, and without even a shred of compassion from what is supposed to be a healthcare setting. The entire experience left me feeling blindsided, unwelcome, judged, and deeply disappointed.

Had a wonderful experience getting a cleaning and consult for veneers/dental bonding. My hygienist,…read moreSarah, was incredibly friendly and I enjoyed chatting with her. I was never pushed or sold to make purchases by Dr. Reena who was also incredibly pleasant. A simple cleaning removed a number of coffee stains and I am happy with the outcome. I have referred my husband to this office as well.

I'm an older patient. I was asking my dentist about a full set of veneers. He recommended I try…read moreorthodontics first. I visited to a couple orthodontics for their assessment and chose Dr. Bruner. Here's what I liked: * He said my treatment would take about a year. It did. * Very nice and happy staff. It's so pleasant to work with a team that are happy to see you and you can tell they enjoy their work. * Beautiful office space. Everything is new, clean and a pleasure to visit. Plus, plenty of parking. * Dr. Bruner was great. Reflecting on my treatment, I can tell that orthodontics is part science and part art. You have to trust the Dr. has the experience and technique to bend the wires in the proper way to get the desired results. Dr. Bruner and his team have the skills! * One of my pet peeves is to sit a long time in a waiting room. Especially when I'm on time for my appointment. I never had to wait more than 5 minutes before being called back. My wife and two college-aged kids Went to Dr. Bruner for Invisalign. They were equally happy with their treatment and results. I had traditional braces since my teeth needed more adjustment and traditional braces were a quicker option. The team at Bruner Orthodontics was great and I would highly recommend them?

I have taken both my kids here. One kid started just before freshman year. His school schedule…read morewas demanding and Bruner Ortho hours were not forgiving in their hours of operation. Which made them miss school to make regular ortho appointments. Now my second kid is going through their second round of treatment with them. I am not looking forward to fighting about them not missing school for the many orthopedic checkups. I just came into the office to give them money. I asked a question and the two front ladies just looked at each like I was stupid. I should have said something to their faces about how unprofessional that was. This office accepts everyone that walking in their doos and I do not feel like the care is as attentive as it could be. I get a lot of attitude when I bring my concerns up to them. I am paying them a lot of money for their services and I not feeling like they are definitely overpriced for how crappy they make me feel as a customer.

Dr. Faghih and the team at Cascadia Dental Specialists have treated me exceptionally well over the…read morelast weeks. They provided great information and compassionate patient care through my first root canal and a second root canal on a different tooth. Both times I was able to get in for assessment and treatment within 24 hrs. The team even cleared time for treatment when I had been told there wasn't time available originally, which I really appreciated! He took the time to assess for himself what the situation was and the level of needed treatment and educated me on my options for treatment and timing. While I don't want to "have" to go back here, should I need further specialist care I will be back, and I would highly recommend this practice.

A year ago I went Cascadia Dental for a root canal. Two days after the second procedure I woke up…read moreat 3am crying because my jaw would not open and this was two days after they did the root canal I told them my jaw really hurt. Then they said they didn't know what was hurting my jaw. Mind you this was a 3 to 4 hour procedure. I thought I had a stroke so I went to the hospital ER. After many tests and CT Scan the ER Dr. Said I had severe extreme TMJ most likely caused by the dental procedures I had done. It has now been a full year and I suffer now from this severe extreme TMJ. It's excruciatingly painful. I Cannot eat normal. I Cannot Open my mouth normal, I constantly have extreme severe headaches feels like my skull is being crushed. And insult to injury, I still need to have the filling completed on the root canal, but I cannot because I cannot open my jaw anymore without extreme pain. Cascadia Dental should have told me to wait until my first root canal was healed before rushing in to do a second procedure so soon after the first one. NOW MY WHOLE JAW IS INJURED AND IN CONSTANT EXTREME PAIN !

Receptionists are amazing -- super friendly and helpful…read more But the dentist experience wasn't great at all. I only had a small front tooth chip fixed, but since it's visible, I really wanted it to look natural, smooth and comfortable. I can felt dentist she was so rush and not so care my case, I had to ask few times to get the surface adjusted otherwise, she want to leave and call it done. Even though, I left with sadness because it's still a bit below my expectation, yes my chip was fixed but it's not as comfortable and smooth as before, when I got home, I can tell this front tooth is longer than my regular teeth. Also, her handling felt pretty rough and not gentle, there was a point I thought she went too deep when was shaping. Only receptionists deserving 5 stars.

spent 1 hour on the phone with their customer service Sophia and got no answers for appointments or…read moreinsurance questions A waste of time

Our family of 4 had been going to this dental office for more than 10 years. About 1 year ago, I…read morestarted experiencing tooth ache all around my mouth, some kind of infection. I checked with Dr. Tony Sieu twice, and he turned me down quickly and said there was NOTHING wrong and my teeth were health. The aching progressing and end up I went to see another dentist. Just within 3 min after examining my teeth, the new dentist told me there are several decaying areas under the cracked filling. She quickly took the old filling out and put the new filling. One teeth was so damaging and the nerves already exposed on the surface. Dr. Sieu was unprofessional and paid no attention to my issues. And his wife is another story. His office stopped taking Metlife insurance in the recent years. We were not notified by the changes and still came for the regular services. End up we need to pay out of pocket for a couple hundred dollars. His wife never mentioned the change which cause us need to pay for those services which we did not need to pay before. She just kept charging and kept scheduling until we found out a few months later (the processing time for the insurance claim was slow). Do youself a favor. Go somewhere. The damage due to Dr. Sieu's neglect is irreversible to me.

Went in here for a problem with sensitive tooth…read more The Doctor had no idea of what he was doing. He performed a cold test on my crown instead of the real tooth. The nurse pointed this out and he laughed it off. He was insensitive to what I was telling him. They also charged me a COVID fee, which I had to pay out of pocket. When I contacted my insurance company, they told me that my visit was fully covered and I didn't have to pay anything. They charged me this fee twice and when I contacted them regarding this, they refused to accept their mistake, but, when I persisted they told me they will send a check. But I have not yet received anything. They also told me to schedule cleaning because my insurance covers it. My mouth is anyways clean why would I come back in this COVID situation because my insurance covers it? I would only go here if you want some cleaning done. For any advanced problems I would look to other doctors. They must also make sure their billing is clean.