My first experience at a trampoline park! It is pretty spacious and clean which I always like to…read morenotice anywhere I go. It's not that expensive and I think you get a pretty decent bang for your buck. The young lady that was at the front desk was nice and accommodating to getting us checked in. As I was at the desk, I noticed they have a concession area and an area for prizes which I suppose you receive after you play the games and receive tickets. The restrooms were n this area as well. They offer military and first responders discounts. They also have daily specials on almost every day except Mondays and Fridays. They just began opening on Mondays from what I understand. It wasn't busy at all, but I can imagine on weekends, it gets packed. They also provide socks with grip on the bottom. It appeared like they had a lot of activities some where roped off near the front. They have a small arcade section. They also have a playground area, different interactive trampoline activities and the soft foam pits. They have seating in majority of the areas. They even have a toddler jump area. We enjoyed ourselves and had a wonderful experience.

This is a great place for the kids. It's huge with a lot of jumpy areas games and cool things to…read moredo. Super big full of entertainment. I sat back relaxed in the massage chair and watched my daughter flip around. Only thing I didn't like I got there after 9 and they charged me full price and the closed at 10, but it seems like people after me got in free or discounted. It was $17 I didn't want to look thirsty because we're not expecting anything but if you do for one you should do for others.

Amazing place for kids but the owner is a helicopter owner. She went room to room policing one year…read moreolds and parents about putting items back. I don't mind cleaning up behind my kids. I did clean but she should be aware of here target market. It's a kid place things will be out of place.

My 4 year old asks to go to Play Matters at least once a week if not more. He loves playing in the…read moredifferent themes each time. Today we attended their Spiderman event! Unlike most meet & greets we have been to Spiderman interacted with each kid, posed for photo after photo, demonstrated his jumps and poses on the climbing playground, lead a chase and helped the kids with a craft and snack time. Tons of time with the kids! Can't say enough nice things & can't wait for their next event theme.

This is such a fun place for the kids. I thought we were going to have to drag them out of here…read more I've been to numerous trampoline places, but I think this one is my favorite. They have so many cool things to do and play on. I highly recommend this place!

Customer service is lacking, the girls at the front desk are rude and seem angry. The pads are…read moreripped all throughout the jump areas and tinted dark grey from not being cleaned. The jump mesh is dark grey from dirt and germs. The entire place smells like feet. It's disgusting inside of Big Air of Anderson, SC.

Music on intercom is unnecessarily loud, too crowded, many things are out of order. Smells like…read morefeet. At least the employees are nice and friendly.

The trampoline park was fun and the kids had a blast, but the staff was far from professional. It…read moretook over 15 minutes to fill out a waiver on their computers, and two of them weren't even working. We had to buy socks, but there were no mediums, so our 8-year-old had to shuffle around in oversized larges. The kitchen staff looked like they'd rather be anywhere else, and we paid $43 for chicken strips, two hot dogs, and two drinks that sat cooling at the end of the oven for 15 minutes until we asked someone to grab them--while they were busy on their phones. The bathrooms were out of toilet paper and paper towels. Some floor staff were unfriendly, and we waited 20 minutes at the rock climbing wall before anyone came to harness my son. For the $100 a family spends for three hours, the place could use more supervision and better staff training.

They've made some improvements which I love, they're still an area for the kids to play on slides…read moreand things, but the foam is gone and they replaced it with I assume covered foam. Easier to get into and out of the area. There is also an additional arcade over to the right of the facility that was set up for parties before. Plenty of jump pads for the kids and memberships are available.

We've been going here for the past 3 years and my daughter loves it. They have done some…read morerenovations and upgrades so they have a little arcade in the back, mini golf and they upgraded some of the games and rides they have there. They have really good membership options if you take your kids often and their prices are pretty decent. It is definitely worth it to let kids play. They also put up a little gate/fence around the edge so kids can't easily leave. It makes me a lot more comfortable to let my child just run and play knowing she only had one way out and I can see her.

My family showed up today at 6:43 PM to have a fun family night and jump. Hours of operation says…read morethey're open until 8 PM. However, the doors are locked. The lights are off and nobody is here. We drove 40 minutes to get here. My children are very upset. Please update your hours if this is not correct because it's very misleading.

The staff was friendly and we got lucky and it wasn't busy at all. My kids did the soft play area…read moreand trampoline. We decided not to do mini golf since there was no shade.