I suddenly started seeing sudden floaters and called a number of optometrists to be rejected for…read moresame-day new patient afternoon intake. The receptionist Lily handled my call, understood my concern, and was able to accomodate a same day for the last time slot of the day! As a new patient she made sure to follow up on the phone with my concerns, insurance, and intake forms to make sure the process is speedy and convenient. Dr. Nguyen seated me almost immediately after checking in, and understood my concerns. The checkup process was routine and as soon as the doctor discovered retinal tearing, she let me know and immediately attempted to call numerous ophthalmologists to see if they can conveniently see me while I was dilated despite it being 5PM in the afternoon. I truly appreciate the efforts from Doctor Nguyen in making sure I get the optimal treatment for my visit. I'm also appreciative of the Doctor and receptionist both for staying late and taking extra care and effort for my appt without me having to ask. The following day the Doctor even left a voicemail to follow up and let me know that they've retroactively inquired with my insurance and found valid vision coverage, offering to refund a 200 dollar visit to a simple $20 copay, again, without asking! I can't ask for better service and treatment from both the office and optometric staff. If they hadn't taken me in that day, I wouldn't have known to seek a next-day ophthalmologist and gotten immediate surgical care, which could've lead to more serious issues if I hadn't!

This Optometrist couldn't deliver my glasses order after over a month, or even say when it would be…read moredelivered, so they cancelled it. I wasted a lot of time for multiple calls and emails with them and the insurance company to find out the order status, get a refund, and restore my coverage to go elsewhere. The doctor was hard to reach and never apologized. Also she is always looking for new ways to scare you into costly and unnecessary exams and treatments. I suggest going to another Optometrist who focuses on patient care over profit. Update in response to business: Notice there is no apology in the owner response. The owner uses the glasses customization (what should be a basic standard of patient care) as an excuse for their poor choice of a lab that made a mistake and delayed the order. "Their best" to keep me informed was me having to call and email several times to follow up. They did NOT offer a full refund. They offered a partial refund for just the glasses, I had to negotiate for the exam cost which I had to retake with another doctor, and that does not make up for the wasted time and inconvenience. As for treatment recommendations, they start with what will be more profitable to them. This place does not accept accountability for their actions.

Dr. Parra is truly the best doctor ever! I had been wearing glasses since sixth grade, so I…read morehonestly couldn't imagine what life would be like without them. Having LASIK with Dr. Parra has been completely life-changing. I still can't believe the transition. I'm seeing better than 20/20, and I didn't experience any side effects whatsoever. The entire experience was so much easier and better than I ever imagined. If you're reading this because you're thinking about getting LASIK and you're on the fence, just do it! I'm so grateful I made the decision, and I couldn't be happier with my results. Dr. Parra is amazing, and I would recommend him to anyone!

Absolutely incredible experience with Dr. Parra!! My vision is honestly better than it's ever been…read more The entire experience, from start to finish, I felt incredibly cared for by the team at Pacific Vision Institute. It's very clear that incredibly high standards and a culture of excellence is in place at PVI and Dr. Parra is a shining example. I specifically came in because I was interested in the new ray-tracing LASIK plus technology and knew that PVI is the only practice in the Bay Area that offers this technology. Dr. Parra is the expert on this new technology and I was blown away by his expertise and ability to explain in simple terms what sets this technology apart and how it personalizes a treatment specifically for my eyes. Dr. Parra was not only attentive to detail, he was a fantastic listener and truly caring and I felt like I was in great hands from start to finish. Despite any nerves I might have had going in, his calm confidence was extremely reassuring and he walked me through the entire process so that it felt effortless. By the next day, I was already seeing 20/10, better than I've ever seen before. I only wish I'd done this sooner! A massive THANK YOU to Dr. Parra and the entire team at PVI!!

Dr. Wong was extremely thorough and very personable. She came recommended highly by my retinologist…read moreand was well worth the wait for the appointment.

Had an appointment at 11am, showed up at least 20 mins earlier. Waited an hour, no doctor. No one…read moreacknowledged, no apologies, no information provided. Ended up canceling. You are clearly a customer to them not a patient. if I have to guess, they are most likely overbooking patients to avoid cancellations, maximize their profit. On your expense! John can wait who cares!

I've been so impressed with Dr. Nguyen. I came to her in the very early stages of a dangerous eye…read morecondition. She was able to detect it, allowing us to treat it before it could cause permanent damage to my eye. I don't think all optometrists would be able to catch it that early. She is particularly astute and knowledgeable. I was so relieved to get it diagnosed and protect my eyesight right away! She's truly at the top of her game and I'm so thankful for her care.

Never disappoints! On this 6/10/26 visit, I was tended to by Amica who got things rolling first…read more Then, Dr. Deanna Nguyen took over to conduct the rest of my examination and evaluation. Everything seems to go very smooth from the time I checked in up until I was done. The front desk, namely Jennifer & the crew, and physician assistants are pros in what they do. They're a fun bunch, too! You can appreciate a bit of laughter! Thank you!

My wife has gone to Dr. Lee for 30 years. She is the one who turned me on to Invision 7 years ago…read more We both love Dr. Clifford and Dr. Edna Lee. That is why writing this review is painful. The service and staff have always been great until recently thanks to one particular individual. I'll codename him the rooster. My wife and I go in to drop off our glasses. I needed to update my lenses to the new prescription while my wife needs to discuss how the lenses might be the cause of some vision issues. The rooster, whom was helping us proceeded to explain to her in a less than polite tone why she was mistaken. My wife tried to explain further what she meant. To which the rooster stated "as I explained" in a stern tone how she wasn't experiencing what she was experiencing. He proceeded to make my wife feel pretty small. I had to step in to stand by her to make sure things returned to a more respectful tone. The job of customer service is to help, not to make customers feel stupid for the help they require. The rooster failed to accomplish this. He did succeed in assuring that this visit to Invision Optometry would be our last.

Routine annual visit to check on my eyes and re-up on contacts. Was booking out towards June but…read morewas able to call and find a cancellation to fill for later in the week that I called. Nice early 9am appointment on a Saturday, which was great because I always prefer the earliest time available. Arrived about 10 min before the optometrist even opened but Dr. Edna Lee came to the door and let me in. Chilled on one of their chairs while she finished setting up, then began my appointment. Dr. Lee is very personable and easy to talk to. Clear instructions given as we went through all the vision exam. Entire experience was about an hour as we did a couple extra tests that I haven't done before, just to look into my cornea and eye pressure. After the exam, it was easy to preorder new contacts. Confirm your mailing info as you can have them sent directly to you, or to the office for pickup. Love the convenience of home delivery.

The experience felt almost like interacting with a system designed for precision and efficiency…read more Measurements were fast, adjustments exact, and outcomes immediate. If this is the future of routine care, it's a well-calibrated one.

Dr Lem is highly personable and skilled at his job. The scene at Costco is chaotic, but he makes it…read moreworthwhile.

I recently moved to SF, and I wasn't looking forward to getting a new eye doctor. It's hard to find…read moresomeone you really trust, but Dr. Ambarian is a true professional, and she immediately made me feel comfortable. She's thorough, caring and does right by her patients. Dr. Ambarian doesn't upsell you...she just wants to provide the best care possible. I'm glad I found her!

If you or your friends are in search for highly qualified Optometry Doctor, I feel I got a perfect…read morematch for you.  Dr. Anait Ambarian has great professional experience in doing all Optometry patient's needs and beyond with the major tasks and responsibilities focusing on solving any problems related to a very complicated Optometry eyesight's.  Dr. Ambarian is a very motivated person and what makes her stand out is her passion.  Dr. Ambarian is truly passionate about what she does, and that passion, along with experience, translates into solid results.   Great results, great person!!

It felt really quick, which was nice, but unfortunately, it did not feel very thorough. I also make…read morea point to call before going to a new optical office, and I was told one thing over the phone but something completely different at checkout. When I brought it up, they didn't seem very happy with me. I was also surprised to be charged $35 for my PPD unless I purchased glasses. I specifically asked over the phone beforehand about getting my PPD and was never told there would be an additional charge. I have never been charged separately for a PPD at an optical office before. On top of that, I'm not convinced that my prescription came out accurately. Overall, the experience felt very scammy, especially because I specifically called ahead expecting them to be transparent about the costs. I'm honestly not sure where all of the amazing reviews came from, but I wanted to leave an honest review based on my experience. Beware of hidden fees and make sure you ask about every possible charge beforehand. Unfortunately, I would not recommend this place.

What stands out to me on my visits to Eyes in Disguise Optometry is the collective experience and…read moreexpertise of Dr. Blas and her optical staff. From checkup and diagnostics to styling and aesthetics, they are as thorough and care-oriented as they are knowledgeable and discerning. I have seen and benefitted on multiple occasions from how that collective expertise proves a force-multiplier in terms of patient care. From helping me understand the way my insurance works to advising me on frame styles with a sense of transparency and elan, this is a practice whose staff clearly values, understands, and delivers on the concept of end-to-end excellence such that I always look forward to my next visit with the knowledge my care is in the best hands.