Rude, unprofessional, uncommunicative and unresponsive. All of this while charging more than competing management companies in other communities having similar amenities. It's almost like they go out of their way to ignore their customers rather than spend 60 seconds sending a reply. Strange business model. Who needs a property manager like that? How do they stay in business? If they are already in your community as your HOA, it's best to lobby the board to get rid of them. read more

the worst property managers. THE WORST. gwen tibbs is the most unprofessional gaslighter on the planet. people getting upset about their shitty customer service and "MAINTENANCE," beware, because gwen tibbs will give you a lecture on your "attitude" and take no accountability. i thought property management companies were supposed to work for the homeowners? gwen seems to think we work for her. ZERO STARS. my health was also affected due to molds directly related to water damage in my walls and ceilings from a defective roof. they did everything in their power to not fix the roof but instead have someone enter my home and spray some toxic "mold repellent" all over the place. read more

Is there a lower score than "Not good" which is one star? Because "Not good" is actually too generous of a score for this terrible company. This company is HORRIBLE. I've lived here for about a decade and the rate went up over 40 percent, about to go up HIGHER. The services? Getting WORSE and DEGRADING. Any and all service requests are ignored, late or never being taken cared of. Basically, they don't care. Just take everyone's money. Horrible. They walk around in our condo once a while and they are rude and unprofessional. I remember an older fat dude who works for Vintage passes by me and says "Hey buddy!" I didn't even know who this dude was... Just a stranger saying such thing is already rude and this "Buddy" is supposed to be working for you. That's the attitude they have. They post paper note here and there around our Condo sometimes and they are something to behold. You can't have a more rude way of asking the tenants to do things certain way. Its like they are writing something for their employees or servants lol. The tone of the note is like a commanding a child. Everyone is offended by them at our condo. Our Condo needs to ditch this company ASAP... Rates are going up dramatically and services are decreasing as we speak. In 10 years of me living here, the water pressure has only went DOWN. Its getting ridiculous. I sent email and nothing. No follow up, didn't do anything. This is just one example of many.... These guys are almost criminals. Our Condo is getting robbed literally. read more

Terrible customer service. I was treated rudely by two office workers. I wish I wasn't stuck with them, but I have no choice.

Still terrible. They do nothing and their monthly fees are high compared to other management companies.

VINTAGE MANAGEMENT IS NEGLIGENT! My health has been severely affected due to molds directly related to water damage in my walls and ceilings from a defective roof drain. For 6 years I've requested service and remediation and Vintage Management has done nothing. The entire roof needs to be updated! Mold, Water Damage and Health and Safety should always be priority for the safety of the community. read more

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Not to be dramatic, but literally speaking, if yelp have had a zero rating, or even subzero rating, I would use it. I would use it because not only is their service not good, but they have cost us time, money, and unreasonable frustration to the point where it's affected the quality of life of our entire family. It is very difficult to contact them, and receive a diligent and reasonably swift response, with usually nothing but excuses and promises of future improvement or solutions instead. Fortunately, their unprofessionalism and poor management runs through the entire company, but especially our experiences with Gwen. This August we will have been home owners of three years of this property in Monterey Hills CA managed by Gwen and Vintage Management Consultants and still have outstanding repairs, some of them consequential health-wise such as termite infestation and contamination, damage from unprepared leaks that are creating mold in several area so our property including our daughters bedrooms bathroom and our kitchen to name a few. Every time we contact them about issues, including repeated issues that have been brought to their attention several times, the most common response we get is more excuses and broken promises that I never followed through. They are extremely unhelpful and almost seem annoyed when we request that the repair issues are re-repair issues that have been repaired and properly. To make things worse, since we have purchased our property, our home owners association fees has risen around 20% percent. I'd be happy to provide any kind of pictures and or documentation to show some of the examples I mentioned above that are still outstanding from the time that we have moved in through today. I'm sure it sounds dramatic, but in my opinion, unless you're prepared to pay over $700 a month for HOA fees, have a property that looks & runs subpar and is in dangerous state of repair, stay away from any property managed by Vintage Management Consultants. read more

Service requested, quality of work, value of performance. Nothing but constant excuses and everything is "we're working on it". Repairs are constantly being done several times costing us way more money than it should. read more

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Vintage Management Consultants can't get their act together. Gwen Tibbs is the worst property manager when it comes to negligence. Our President of our HOA Jeff Goodwin is no better and fails at performing any of his responsibilities as President! They are both discriminatory! And for anything in the common areas that needs service or repair it's always the same old story! "We're looking into it!" Weeks pass, months pass, always more excuses any nothing changes. read more

The worst property management group, this HOA company is horrible, using the agreement they have with builder to force the owner pay unreasonable fees. All they want is just money, no positive effects to the community. read more

Phone calls and emails foe emergency repairs are left unanswered. The office staff is dismissive, secretive and rude. We have been hung up on, refused repair information and ETAs for emergency tarps and other safety repairs. Common areas are not repaired or even checked. HOA Board meets quarterly instead of monthly, and must review and approve all repairs, meaning that emergency repairs are forced to wait months to even be considered. Unprofessional. Ineffective. read more

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We have a hoarder living in our floor and the entire place smells like a CAT LITTER that has not been changed for decades. On top of that, the door of the owner is smeared with CAT POOP and so is the carpet in front of her place. The tenants from the floor has been suffering for over 9 months and all they say is that THEY CANNOT DO ANYTHING ABOUT IT. One time they told my neighbor that she cannot use deodorizer because "It's a health hazard" - What?! I mean what is more health-hazard? The deodorizer, of toxic odor? Their office is in Ontario so they sure do not have to smell this every day. I wish we had a different managing company that actually do care for the tenants or the owners. And those 5 stars must be coming from people who works at Vintage management company or who would rate them more than 0 stars. read more

EDIT: So after calling them every day for 2 weeks(many times it went straight to voicemail with no return calls of course), getting my HOA board on and having them send an email, getting 2 escrow officers to email them as well, and submitting a complaint with BBB I got my check! I love how when I first spoke with Chris, he said it will take 2-3 weeks to refund me my check because the HOA board needs to approve it, then the owner of the management company needs to approve it, and then it can be sent out. apparently, if you do everything I've done it can be done in a few days. Many thanks to my HOA company, BBB, escrow officers, receptionist at VMC. Things were ok, when you basically just give them money and never request any changes. But when I accidentally sent them extra money, that was a dire mistake. You won't be getting that money back. I sold my property managed by them and was told that I would be getting the money in escrow. Total lie, Vintage management has the money and didn't send it to escrow. Escrow said that Vintage would cut the check. 2 weeks later the property closes and guess what? yup vintage still has the money. I called "chris" and he said, oh yes, I see we have had this extra 15 dollar payment for months. Ok I'll get the process started.. 2 weeks later.. nothing, Finally he says "oh ok, i have to get this HOA approval first, then the manager(Gwen) will approve it", should take 2-3 weeks. wait.. we agreed you have a negative balance for me, ... why does it take approval to give back what was overpaid? Not only have I decided to write this review, I've also reported it to the BBB and saw that the owner of vintage replies to the comments there. The next step I'm going to take is small claims court. I am 100000% serious and will update my journey along the way. I will reach out to them next week, and see what the "status" is.. I have never spoken to gwen on email or phone because she simply does not reply to emails, service requests, or calls. I've taken documentation of this ordeal since 9/20. This is such an open and shut case. you see a negative balance? refund it to get to 0 to it's rightful owner and lets move on from this. read more

They say that if homeowners don't show up to your HOA meetings then things are running well and people are pretty happy. They usually only show up if they have something to complain about. Our property manager Dolores and her assistant Erika from Vintage have been the best thing to happen to our HOA in a long time. They are professional, efficient, and knowledgeable about everything HOA, including Davis-Stirling laws, civil codes and our own CCRs and rules. As a board member, Dolores has made our jobs easier by dealing with homeowner issues and vendors in a timely manner. Our monthly board packets are top notch. A thank you to Barbara in accounting for answering all questions asked of her by board members as well as homeowners. Vintage is the best property management company we have had, and believe me we have had a lot of them. read more

I don't know where to start with VMC. Our HOA and maintenance has been absolutely out of control with VMC. Our insurance has increased 800% and when asking why, VMC has first been a) not responsive and then b) unbelievably defensive and misleading when asking for an explanation. I am involved with 4 different HOA's and VMC is the worst management group I've worked with by far. Most homeowners are at this complex are skeptical of malpractice from VMC, and unfortunately it's looking more and more likely to be true. read more

Our HOA has finally found a great management company. They are extremely knowledgeable, and thoughtful about us as a community and as a Board. read more

This poor work was repair....Vintage said: it is going to rain and we need it ....today 2 -16 -22..... looks like someone needs money?...board still believes in this SOLUTION .. ONLY WORKS IF NOT RAIN...........I hope no accidents because sidewalk is danger for dogs and people. read more

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Update 12/3/2019 Roof leak again in the upstairs bedroom looking over the garage area. This same roof leak has been going on for the past 5 years and has still not been permanently fixed. They put a temporary seal on the roof area after every roof leak and I continue to get water damage inside my home. Vintage management does not contact roofers in a reasonable amount of time and they do not follow up with the homeowner. Do not use Vintage management for your property management needs. They lack organizational skills and common sense. Vintage management still has not addressed any of my concerns. The gardeners this past week left a mess again of plant trimmings. Erica tells me they walk through property to make sure work is done correctly. This proves to me and my neighbors they do not walk through property as said. Vintage needs employees that will work and actually walk through Raint condos and manage the company's doing work for this condo complex. read more

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I recently bought a condo that is managed by this company. I expected my fees to be $305 but there would be a statement valid nearly 6k that is in the escrow deal. My first statement was accurate. My October statement now shows I have no credit but now owe $588 (not even the $305 that would eventually be due once the credit runs out). Naturally, I call. I was transferred to the accounting office which is literally one person named Chris. He must be very overwhelmed because he had me on hold for 30 minutes and when he came back he says he needs to investigate this more. I totally understand that as I am a Director of an apartment company myself, I understand that sometimes you need to look into a ledger more closely or need to ask a supervisor for clarification if you are not understanding of the ledger yourself. I asked Chris to please email me the ledger and told him I could even help if they have issues with accounting, genuinely. I told him that I called to confirm my credit last month and that I asked if the calls were recorded because I think it would be very beneficial for clients like myself. Chris's response was " I don't need to deal with this or you" and proceeds to transfer me to a full voicemail that belongs to Gwen, the office supervisor. I gave it a few hours before I called Gwen back because she did not answer. Once speaking to Gwen I now understand why this company operates the way they do, I understand why Chris is allowed to treat people in the manner that he treats people, I understand why ledgers are not correct, because quite simply there is no integrity here. Gwen was condescending, rude and only looking out for her employee. As I'm trying to explain the issue she cut me off to say "what would you want me to do, fire him?" I still have not received my ledger. Gwen did admit that there is an accounting mistake but says it's only for the assessment fees. I told her that I would be happy to send her all the information and documentation I have and she wanted nothing more than to end the call. I'm actually a Director of an apartment company myself. I manage over 500 apartments. I would never treat anyone in the manner that these people have treated me. Let alone, I understand that they deal with many upset people daily so it was my upmost importance to make sure that I was not one of those people. I should be able to express my concerns of the lack of integrity without being told "I'm not dealing with this" from Gwen and her accountant. Perfectly put, management is a reflection of their associates. Steer far away from this management company. I'm not surprised that when I googled them to find another number to call I see horrible yelp reviews. I typically only leave reviews that are positive but this is beyond me. This company should have a F rating with the BBB. read more

Vintage Management Consultants - Statement from the month prior showing my credit. - Property Management Near Me - Ontario, California

Great communication and service. Follow up outstanding. Makes the HOA for second home, Lordan Management a candidate for incarceration

Gwen and her team are THE worst at communicating. Gwen is so amazing at making excuses. read more

Vintage management is the worst company we ever worked with. Financially they are not transparent and is borderline unlawful the stuff they get away with. Not sure if the positive reviews are from themselves or people they know because they are the worst. There is not one positive thing I can think of to say about them. Please go somewhere else for management needs. read more

Still nothing from Dolores. Over a month and when she finally, I even waited a few weeks to email her because I figured they were back logged and my property apparently wasn't priority as mentioned. When she did email back she stated the vendor said the expose trunk, roots and cable do not pose a safety hazard but, again she would follow up with the Vendor. Sounds like someone is not doing their job. read more

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They know the system they "PLAY THE GAME" very well !! Do not look out for the community ONLY FOR THE BOARD MEMBERS that they have crossed lines making them their friends instead of keeping it professional. They PURPOSELY word things in a way as to avoid specifics so your always wondering what they are actually saying! Do not like accountability when called out on it. If this mgr. company was running for presidency they would do great lies,deceit, skate around questions, their famous saying is "WE WILL LOOK INTO THAT" and then they don't ever give you the results of "LOOKING INTO IT" SMH no stars for me read more

Delores the Manager at S Greenwood Pl, Raintree. Is absolutely incompetent and rude. She did not set up sufficient no parking cones for tree work nor was any notice given to tenants or owners, then she decided (the morning of) to move cones to cover up for her mistake in front of parked cars which resulted in almost having my mother in laws car towed. When we asked her why there was no notice, she smugly replied well emails were sent - they weren't. And it's on the website. - it's not What happened to printing a 24 hour notice? The forms are free on CalBRE, is your printer broken? Ran out of scotch tape?? Go check the website it's laughably broken with zero work info. There was no email, paper or any communication whatsoever about this work being done. As a licensed property manager that has worked extensively with HOA, this is unbelievably amateur. read more

I would like to give a five star review to everyone who helped my husband and I at Vintage Management Consultants. My husband and I are purchasing our first home currently in escrow and they are the property management. The lender was giving us such a hard time and requesting documents that didn't need to be requested. It was a constant back and forth from us speaking to the lender to going back and requesting documents from Vintage Management Consultants. Glen, Amanda Valdez and Amanda Willis have been extremely helpful and polite. Although, I was calling and emailing 20 times a day, they never lost their cool or were frustrated with my husband and I. Every time I emailed there was always a response and asking us exactly what we needed so that they can provide anything that they could so we can close escrow. They all were extremely helpful and I'm so thankful to them that every time I called they provided all information that I was asking for. read more

Vintage Management is HORRIBLE. I'm so glad our board members decided to fire them. Dolores is so pathetic. She never responds to emails,phone calls and could careless about what is going on. Gwen the owner of Vintage doesn't respond to emails or phone calls either. All Gwen cares about is money. I don't know how the company is still in business. I'm so happy with don't have to deal with them anymore. read more

Horrible. Our board finally fired them for many reasons but it should've happened much sooner. Despite buying our condo with the pool and tennis courts being advertised as open amenities, they both have apparently been closed for years due to repairs that just never happened. Dolores and Vintage Management Consultants kept making excuses and completely mismanaged the situation. No accountability, not responsive, no service. They should not be in business. read more

Hire this management company if you enjoy being ignored and never getting a response to an email or call regardless of urgency. It's been literally raining in my house for over a month and I've yet to even get an acknowledgement of my issue or existence. read more

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The woman manager works there is rude. The over charged one month HOA fee to my account and keep telling me a refund check is on the way to my home been three months, but I called in for status, this manager told me no record shows they overcharged me and don't even let me to prove it. Also rejected to tell me her name when I asked! What kind of company is? Stealing the money?? read more

Alexis at Vintage Management has been a great help in getting us setup with all the portals and information. She was very kind, patient and responsive towards my requests and is very friendly and helpful. Great experience so far with Vintage Management, specially Alexis. read more

Worst management company. I purchased a key for a storage unit from Vintage Management Consultants (VMC), but the key did not work, so I contacted to request for a replacement. Maddie responded and quoted $25 for the replacement. She mentioned "we have not changed that lock recently. If your key is not working, the cut may be slightly off and that may be why it does not open the door which is why I suggested a replacement. Our policy is that when a homeowner is requesting a new amenity, they pay for the replacement item. " I mean really???? You are the one who should be responsible for sending the key that does not work, and I have to pay for it? Please avoid using this company. Please do because it is waste of time to talk to them. read more

I must agree with the numerous reviews here about this company. I have never come across a more unprofessional group. They have a property manager that not only does not answer emails or calls, but when confronted with that and asked why that is, I was screamed at! Several times during the conversation I had to ask her to stop screaming at me, as this was a business matter and not personal. This is utterly unbelievable. read more

Vintage Management has been a wonderful addition to our HOA for almost 2 years. Previously we were managed by a company that had not been on site for years except for our board meetings. Gwen has been on site all the time making sure that our property is kept up to date. Anything that needs to be fixed, she makes sure that the right vendor is sent out right away. I am a board member that works closely with her to make that clear. Since our property had been so miss managed for so long, she had a big job ahead of her. She tackled it like a true professional. Is she perfect..no (no one is), but after what we experienced before her, she has been a breath of fresh air. Our HOA is running smoothly now. Our reserve money is now properly invested. That is huge to the HOA. In our interview with her, she told us about the investment of the reserve money. That was a big plus for us as other companies do not offer that service. She has made sure that if a resident is not following the HOA rules, they are notified with the issue and made sure that it be corrected in a timely manner. In less than 2 years, we installed new landscaping (drought tolerant that is saving us money on our water), new lighting (cutting down on our electricity costs), new enter com system and a new updated lobby. She has worked closely with the board to make sure everything went smoothly. Other items Vintage is excellent with; professional monthly board books, sending out notices (email and snail mail)to the association when we need to let the residents know of important information in a timely manner, keeping the board up to date on new laws for HOA's, keeping a long list of excellent vetted vendors, just to name a few. Keeping a HOA is a team effort. As long as you have a great management company like Vintage, an involved HOA board like we have and have a good percentage of the residents that care about the property you will have a successful HOA. read more

Do not hire this firm, they are the worst of the worst! If you own a home in Creekside, I'm sure you'll agree that this sub association is full of crap! They NEVER respond to emails, pick up calls, return calls after leaving a message, and ALWAYS suggest that a concern cannot be addressed because it's out of their jurisdiction when in fact the CC&Rs dictate otherwise. The association has a fiduciary responsibility to the community they represent, however, they could care less about issues or concerns homeowners/residents bring to their attention. I strongly believe that the deterioration of the Creekside community is largely due to the lack of diligence and professionalism this association displays. The association fees continue to increase but their due diligence and responsibility continues to decline. Dolores is VERY unprofessional, yet she holds a high position in the office. That says a lot about this place....garbage! Too bad I can't give it a lower rating...negative 10 stars! This place is a disgrace and embarrassment to other management consultant companies. read more

I would leave none if I could ! This management company is terrible . In are town homes I have live for one year now .there roach all around and especially around the pool just to start . Are landscaping isn't keep up , they charge before u even turn your water on and to top that of I fell behind and they came and turn my water of even though I made a agreement with water company . The office is very shady and unprofessional to . So good luck read more

The front desk is rude and unprofessional. They transferred me to Delores Acosta who doesn't return calls. They over talked me to stop me from asking a question. They hung up on me. Vintage, you transferred my account to another company - what is the name of this company? Management is claiming they don't know. Vintage, you had to give this new company my account info, so vintage, you do know. Withholding information and being rude...What's up with the lies?? read more

I own 2 other properties with decent to good property management teams but Vintage Management Consultants have been the worst to date. They are old school with minimal understanding of how to update to current technology with payment, communication or service request via website like everybody else is doing. Hope my thoughts help with other HOA groups looking for bids from management companies. read more

I have been working on an Escrow with this management company and right in the nick of time Dolores was able to help us get what we needed to close this Escrow on time. Super appreciate the assistance of this Rock Star! read more

Horrible service, rude, unprofessional, incompetent. Gwen, the owner, lol wow so unprofessional. Rude receptionist, complete incompetent "property manager" Dolores. Just look at all the bad reviews. Not a company to do business with. They take our money and give nothing in return... oh except they do give their bad attitudes in excess! Have a water leak in my garage and they do nothing about it. read more