I had never rented before so I was anxious about the process. Craig was first rate from the initial…read morecontact to the completion of the lease . He was easily accessible , answered my many questions quickly and never made it seem a burden . There was definitely a personal touch . He was accurate in telling me what the rent would be ...he rejected a potential client or two and eventually settled on a tenant who turned out to be very reliable paying and returned the space back to me in very good condition. I can't recommend Craig and his Exceptional Property Management team enough . You will not be disappointed . Sincerely Brian O.

I worked with some other company prior to Exceptional Property Management (EPM) and they wasted my…read moretime and couldn't get my place rented for over 2 months. After 2 weeks of switching to EPM, my place was rented at a price I'm happy with and EPM commission is fairly priced. But what I like the most is working with Greg from EPM who is very professional and always responds to messages in a timely manner. Highly recommend them. Thank you Greg!

Avoid this place at all costs. When the renter doesn't pay Scott will not let you know and then let…read morethe rent lapse for several months. I'm starting to wonder how many of the reviews are fake here.

Every time I need service and when I call there always very helpful we love there place we're…read morerenting there a awesome team

Greg has managed multiple properties for me for the past 4 years and he's been a lifesaver and a…read moregreat member of the team. He has an easy can do approach when issues occur and it's always a pleasure to work with him to get those solved. He always makes himself available if any questions or concerns come up and if he's not available, he gets back to me usually within the same working day if not next day. Definitely someone you want on your team when you're entrusting the management of your valuable property. I wish he covered more area so I can have him manage other properties I own outside of his zone. Thanks Greg!

I am an owner and I deal with a lot of property managers. If I can use 3 words to describe…read moreprogressive property management, I would use "drag", "ghost" and "cheating". Unitiey and Cecilia are the two leasing managers I worked with and they suck. I'm risking my payout by writing this. I still have not got a penny from ppm after a week the cashier's check was deposited to ppm's account. Unitiey did great photos and great listing description and hosted 2 open houses and was able to locate a tenant for me within 3 weeks. I acknowledge her effort and give her credits for great marketing skills, but I scold her for missing most important point of being an owner's representative. She 1st didn't send out an inspection report before releasing keys. And I was told she would send out on 2 days before moving in. 2nd she released keys without my approval and without a renter's insurance policy in place, which were all agreed upon in lease. 3rd she omitted checking the interior of appliances and omitted dirty and unclean conditions of the fridge and then later on after moving in told owner it's "damages" in her inspection report sent 5 days after moving in .this is ethical issue more than breach of fudiciary duty. If she knew the issue, whyndid she release the keys unauthorizedly? if she omitted the issue, why did she use tenant's provided photo in her report. She is literally cheating on her inspection report. During the process, she asked me to reduce price because people is withdrawing their application, and 20 minutes after i said fine, let's reduce price, she told me ok, we have an application. She literally withhold that application information to push me for price reduction. When i confronted her boss about this, her boss explained that those 2 candidates didn't meet my qualifications requirements because I prefer dual income and no pet. I 'm like, they have 680 plus scores and have 3x income and they have enough qualifications and visited open houses. they are way better than the recommendation she made which had 2 collections and 634 fico. She even missed 1 collections from this candidate and she calls thos 680 plus one not "qualified " ? Cecilia's story is simple. she is a ghosting expert. Last week, because of unitiey's ommition of the fridge condition, tenants wanted to have a replacement fridge. So i drafted the fridge addendum and asked tennats to sign. One signed last week and the other one hasn't. I constantly asked her to remind tenants to sign promptly so we can move forward with an agreement and tenants can have the new fridge. From friday to today, no response from cecilia and my movers showed up at the door and wanted to have access. called her texted her and again, no response. had to call her office front desk to get connected to her and again she said she doesn't know about the signatures. I had to drop by and we heard water is running inside of the home, side gate was open, and water meter was running and had to text her and advised her this is an emergency situation. we got in after notifying her. and she then texted me I didn't give her 24 hour notice. Come on, imhave been asking for approval since last friday and she ghosted me like forever . i am done with progressive. btw, when you have minor issues and you need help. the entire office was just silent and owner would ghost you as well. Deven was the only one that can actually get things done and tried to help. he had to jump in to draft the lease and unitiey and cecilia would play ghosting whenever i really needed help. I mean, tenants are great qualified tenants and what they asked are reasonable and understandable. they were filtered off by progressive and I basically did all the screening myself because progressive failed to do their job. Btw, progressive sent me termination notices after their own omissions on inspection. I said fine, I'm gonna terminate you and are you open to do it by end of this month? deven said fine on the phone. When i actually switched the pm, cecilia said you didn't give me proper notice. I'm like, what the ?!! you terminated me and now you are complaining i didn't notice you..

We had the pleasure of working with Smart Property Services, Inc. last year and had a wonderful…read moreexperience. From the start, their communication was outstanding. They had up to date information on the ever-changing landscape of landlord/tenant relations in LA County. Stacey was very responsive and knowledgeable. She is also involved in the Claremont community, which we admire and appreciate. We're so glad we went local for our local listing! We found great tenants thanks to SPSI. #claremontlife #cityoftrees #LACountyEast

After quite a bit of reflection - I felt the need to write this review. I rented a property from…read moreSmart Property Services a few years ago. Although I ran into some issues with the complex management and HOA (not Smart Property), my experience with Smart Property has been for the most part positive. They are a family owned and run business. I found Stacey, Colleen and Jim to be professional, communicative, kind and honest. In this day and age, I think it's really important to support these kinds of businesses. As a renter, I would highly recommend renting from them. If you own rental property in the area, I would also seriously consider having them manage it.

Not sure why the negative comments are here. I needed to get a parking permit for one of the…read morevehicles I have to park outside at the Stone Creek community. I called Veronica who was extremely helpful and let me know exactly what was needed to acquire the permit. Once I got her the information, she processed it right away. I drove over and picked up the permit same day. I'm very satisfied.

The company website says "friendly and reliable" but nothing here is friendly or reliable from the…read moreowner Paul to the account managers. As what most people say on their review here. Terrible customer service, unprofessional and unresponsive people work for this company. I guess that is exactly what you would expect from the staff if the owner himself is a horrible person. They don't help you with your concerns, talks down on you and I would not recommend this company to my worst enemy.

Rudy and his team are impressive' both in sales and property management. After interviewing other…read moreproperty management companies in the area, LaBrada captured my business. Most importantly, the LaBrada Group is honest, fair, and responsive to communication. My career was real estate and Property Management. Ther tenants he has put in my units are ten stars and stay a long time. Property management is effortless with Rudy and his team. I can sleep at night.

Our experience with the LaBrada Group was disappointing, particularly regarding the handling of our…read moresecurity deposit. After moving out, we were charged $450 for professional cleaning, despite the fact that we had already paid to have the home professionally cleaned before turning over possession. We took the time and expense to leave the property in excellent condition and were surprised to see this charge deducted from our deposit. When a tenant makes every effort to comply with move-out expectations, it is frustrating to be charged for services that appear unnecessary or duplicative. We expected a fair and transparent accounting of any legitimate deductions, but instead felt that this charge was not justified. We were excellent tenants. We took care of the property as if it was our own, and paid rent on the first of the month. Based on our experience, we would encourage future tenants to thoroughly document the condition of the property before move-out, keep all receipts, and carefully review any deductions made from their security deposit. Also make sure to do a move-out walk through before you leave the property. Transparency is key. Unfortunately, our experience with the LaBrada Group left us feeling that the deposit process was not handled fairly.

Martin is absolutely awesome. As a first time home buyer, Martin helped us understand homes and…read morewhat we were looking for. He knew what we wanted but saw what we saw. He knew what we wanted and helped us so much. We are now in our first home and can't be more thankful. He took his time during the looking process helping us. But as a first time buyer I will say, Martin is in your court! He made sure we were making the perfect deal checking local pricing and ensuring we were getting the best deal with our offer. Genuine person and truly cared for our experience! Martin our agent and Denise our broker truly brought our fantasy to reality! Both truly helped us see all the details of buying a home. Thank you Martin. If we ever have to or need to move I will call Martin up to helps us again, he knows his stuff. I would recommend to anyone I know that's renting or looking to buy!

Martin is a knowledgeable agent which helped ease the stress as we were first time buyers. Martin…read morewas on it in regards to any concerns we had and always responded promptly, he always made himself available to our convenience. Never did we feel pressured or persuaded to make a decision. We're very much pleased with the attention Martin and his colleagues provided us through our process. Highly recommend!

My Partner and I had such a great experience working with Astrid throughout the rental process…read more From the very beginning, she was incredibly kind, patient, and responsive. She took the time to answer every question we had and made what can often be a stressful process feel so much easier. What stood out to us the most was her dedication. Even while she was on vacation, she continued to communicate with us and made sure we had the information we needed. That level of care and commitment is rare and truly meant a lot to us. We always felt supported, informed, and valued every step of the way. If you're looking for a property management company that genuinely cares about its clients, I highly recommend them, especially if you have the opportunity to work with Astrid. Thank you for making our experience such a positive one!

I am posting this to clarify my experience regarding our rental and my interactions with Chris…read moreHelmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law.

As someone who spent several months searching for a place to accommodate my family and me, I am…read moretruly grateful that God led me to Clockwork Property Management and to Leah. From the moment we met, her warm and welcoming spirit immediately made me feel at home. Her professionalism, attentiveness, prompt responses, and consistent communication throughout the entire process were exceptional. I also want to express my sincere gratitude to the entire team, including Brent, JP, Karina, and Derek for their kindness, patience, support, and transparency every step of the way. They made what could have been a stressful process feel smooth, reassuring, and positive. Most importantly, my family and I truly appreciated being treated with fairness, respect, and without discrimination. Thank you for trusting us to care for the home you are leasing to our family. That trust means more than words can express. If you are searching for a home or looking for a property management company you can genuinely trust, I highly recommend Clockwork Property Management. We are truly grateful for the wonderful experience from beginning to end.

They apparently don't like to work with Realtors playing games of not giving access codes etc…read more They make you be in front of the property to show yet don't respond to the text for 30 minutes and like today it was 104 degrees - needless to say we did not wait and won't trust this company to work with.

I have had nothing but great experiences with this management company! They are extremely…read moreresponsive and take the time to address issues. I have had a few encounters with CMS. The first was when I initially moved into my home. There were some loose wires that needed to be taken care of because they were dangling. They reached out and gave me ample time to fix the issue. They also provided me with materials to complete the work. The second time I had to deal with them was for roof repair. They had someone come out the very next day to fix the damage. The other times were for architectural approvals. They were always very responsive and pleasant in communication. My assigned Association Manager is Brenda. She is very helpful and attentive. I would definitely recommend CMS. Keep up the great work! Dave

The service provided by the employees, specifically Stacy, is disappointing. How she was hired,…read moreignoring emails and calls, and the fact that I have to send her multiple reminders to respond are all issues.