My Dryer stopped working on 12/25/2022. on 12 /26/2022 I looked up repair men and found VIP Appliance repair and Maintenance. I called on that same day and left a message and waited 24hrs for a call back. the next day 12/27/2022 Nothing. So, I called again and left a message. 3rd day 12/282022 I called again and got the voice mail again. I called the emergency number and got a voice mail recording with the mailbox full. This is sad. I believe this company has gone out of business and has not taken the site down. read more

I have had a wonderful experience with VIP Appliances. They were able to get out to our house to look at our refrigerator with 48 hours of us calling. The gentleman who arrived was wearing a mask, was polite and professional, and explained everything to me. Unfortunately, our home warranty service was being a bit of a pain but Valerie kept us informed and always replied promptly to my text messages. Valerie even called our home warranty company and was able to get them to replace our refrigerator without a second opinion! And she did this after working hours! I would highly recommend VIP Appliances (as long as they keep Valerie ;)) read more

Ben responded quickly but then attempted to scam us $1,400 for an oven that ended up working perfectly by unplugging the motherboard and saying it needed replacing. read more

VIP Appliance was the most unprofessional company that I had the displeasure of working with in a long time. My warranty company connected me to VIP Appliance, and after TWO months, I STILL do not have a working washer or dryer. After initiating all communication with this company, they failed to follow-up with me or provide me with a status. After AGAIN following up with VIP Appliance on June 17, 2020, I was told to get another service company. Did I mention that they never fixed the washer and dryer? I contacted my warranty company only to be told that VIP Appliance advised them that the problem was resolved. Furthermore, after I called the warranty company, VALERIE, told the warranty company that I was "very nasty" and they could not help me. Thank goodness for text messages! If you are looking for an honest service company, DO NOT USE VIP Appliance!!!!! read more

I became an AHS customer on the recommendation of a relative, living in the Richmond, VA. suburbs. Their experiences (dishwasher and plumbing) were handled expeditiously and with little required contact with either AHS or the assigned contractor. My experience, on the other hand, has been anything but pleasant. I opened my work order w/AHS on 15 May. VIP Appliance (Culpeper, VA) was assigned that day and I was informed they would contact me. If not, then I was to reach out to them...which I did since no one called (1st strike). They sent a "technician" to the home on 19 May, missing the four hour arrival window by an hour (2nd strike), to identify the problem: Whirlpool oven door would not stay closed - springs in door needed replaced. After taking photos of the serial & model numbers which I had already provided, I didn't hear from VIP Appliance. I began calling within a week (and every three to four days after, looking for any updates on the ordering of parts and projected repair date. VIP Appliance only answered their company phone twice. All other times defaulted to voicemail with no action or return calls to my requests coming. When I finally heard from them, it was " the part is on back order" became the standard response (as they now started texting me). After four weeks of this nonsense I complained directly to AHS who contacted the VIP Appliance and miraculously the part was available quickly through a "different" vendor and a repair date finally scheduled. On the 24th of June, five weeks after the initial visit, two VIP technicians showed up, installed the spring and now the door would not remain open, snapping shut like a bear trap if not held down making it impossible for one individual to open and use two hands to place dishes inside (strike 3), They had ordered the INCORRECT part (strike 4?). After expressing my dissatisfaction and threatening to cancel my AHS account, they overnight-ed a new part on the weekend and installed 3 days later on the 30 of June....Unbelievable that it took 6 weeks to fix the spring in my oven door. Unsatisfactory to say the least. Once I contacted AHS directly with my complaints, things moved rapidly after that. So VIP Appliance will never be used by this AHS client in the future. Horrible customer service, NO SENSE OF URGENCY, and back office staff obviously unable to order the correct part. On the upside - their technicians were courteous and wore PPE during their visits. read more

Horrible company. I had a work order to fix my microwave and dishwasher through my warranty company. I noticed after they left a piece on my microwave was broke. When the technicians were here no words were exchanged because I was working. They left I said, God Bless. I went to heat up something and noticed a piece was broke. They told me they were going to order the piece. Called my ins company today and was told they aren't coming back because we were very rude. They completely lied on us so they won't have to come out of pocket for the piece. So you broke my microwave, stole money from AHS my insurance company and lied on my family. They have no integrity, dishonest. Do not use this company. read more

Horrible Horrible Horrible company. I had a work order to fix my microwave through my warranty company.Tech came to my home and said need to order parts. Now it's been more than 6 weeks now no one show up. called so many time never get reply back. It's rediculas. read more

VIP came out three times to fix my dryer the diagnostics took 3-5 minutes and each time they left they claimed they could fix it. Without checking the vent they were somehow able to tell my vent was blocked. After the removing the vent myself and finding it empty I am now having to pay for another company to come out. I would never recommend this company unless you want to waste your time and money. read more

We were introduced to VIP Appliances through American Home Shield. The VIP technician was excellent. He was knowledgeable and efficient. He quickly identified the parts that failed and the specific points of failure. He answered all my questions and explained what repairs were necessary - then repaired it. Very happy with the outcome and the service. read more