I moved out of Virginia in 2022 and just received my first and only contact from their billing…read moredepartment in 2026 demanding $59 for a claim they say wasn't covered by insurance four years ago. No email, no phone call, no letter. Nothing for four years. The representative admitted that internal billing department changes and operational issues were the reason it took them this long to reach out. Their own staff confirmed the delay was entirely on their end, yet they still expected me to pay without question. This is not how a patient-centered practice operates. If you value professional, organized, and respectful patient care, look elsewhere.

I go to Dr. Patel, who is wonderfu. I really hate going to the dentist but Dr. Patel calms me down,…read moredistracts me with conversation, and gently works on my teeth. I highly recommend her!

I've been a long‑time patient because Dr. Reeves provides excellent care. Unfortunately, the…read morefront‑office experience has changed dramatically. Saturday hours vanished, weekday hours are difficult for anyone with a full‑time job, and the new text‑based communication feels dismissive rather than supportive. Asking about weekend availability shouldn't trigger messages suggesting they "update my records" if I'm no longer interested in being a patient. This practice has strong clinical talent, but the customer service side needs immediate attention. Other reviews on YELP in the last couple of years seem to mirror my disappointment. ALSO, they may wish to remove the snarky, outdated and frankly cringe‑y "...we cater to cowards..." wording in their brochures and on their waiting room tables. It's just unnecessary. No one enjoys going to the dentist, it's a necessary experience. Here's a few examples to consider: "For anyone who prefers kindness over stress." "Perfect for patients who like their dentistry gentle, not scary." "We take the fear out of dental care -- no judgment, just comfort."

Major red flags!! Please read before going to this practice! My husband and two daughters had been…read moreto this practice and things were mediocre ... until their appointment in April and my first appointment with them in June. The new dentists we saw were no longer in-network and we were charged out-of-network costs. Aetna was amazing and did a one-time exception to change those visits to in-network. We had already paid our bill in full, so when First Impressions Dental received the check from Aetna you would think they would reimburse me the amount I had already paid. Nope! Not only did they not get the refund process started (I had to call twice), they claimed we still had a balance. This so-called balance was for "hospitality and in-office write-offs". One was from 2023. Interesting how this popped up out of nowhere two years later... hmm. They cashed the insurance check and instead of paying us back what insurance says we were owed, they're taking back all hospitality and write-offs and returning SOME of the insurance check. Basically being vindictive and taking money from an insurance check to pay themselves back. I've filed an official complaint with Aetna and will update this review once the complaint process with insurance is completed.

The best! Dr Hall and his assistant work seamlessly together. My teeth are done well, quickly and…read morewithout pain. Dr Hall was recommended by a dentist friend of mine about five years ago. I'm so grateful she told me about this office and dentist. The front office staff picks up the phone on the 1st ring (remember when businesses used to do that?! What a luxury!) They're pleasant, efficient and helpful. There's no signs stating you'll be removed for yelling at the staff. There's no need. One experience and you'll know how ridiculous that would be. And makes you wonder how terrible the other businesses are that do that. It's such a great business and so well run! I wish others would do their businesses so well.

We have been going to this practice for over 10 years . We have been as pleased as you can be with…read morea dental practice . Our family of 5 has put up with a few situations here and there , but today was the final straw. Our son, who is home from college , showed up 2 min late ( 2 min over the 10 min grace period) he was sent away rudely by Lynn, the front desk manager. We book these appointments MONTHS in advance .... 2 min could have been deducted from his visit. Lord knows we have waited longer AND worked with them because it is what it is. Her customer service skills are piss poor and the straw that broke the camels back . We are d.o.n.e. Just need to figure out where else I can warn people , trust me , you dont want to deal with the pompous front desk staff.

This place is nice, no wait time every time I go. Affordable out of pocket even with insurance…read morestill cost not much to pay out of pocket. Front desk professional and Smiling all the time. Mu wife just started see the dentist there and I might end up switching too.

This dentist office creates a comfortable environment. They have always stuck to their reservations…read moreand never left me waiting long. Everyone who works their is very friendly and accommodating. They work hard to get you in and out without much fuss. I would recommend this dentist office to anyone.

This is truly the PERFECT office. Dr. Azmoudeh is so incredibly nice, professional, and…read moreknowledgeable. Her reception staff are so accommodating and wonderful and her office is clean, neat and peaceful. I would 100000% recommend her. The absolute best experience I have ever had.

I was very pleased with my appointment with Dr. Azmoudeh, very clean and careful. I am usually a…read morelittle uptight when I visit a dentist, but I feel relaxed and enjoy talking to her very much. Kathryn K.

Nichole is an awesome hygienist. I really dislike going to the dentist for anything yet Nichole's…read moresweet disposition and professionalism calms my apprehension. She is gentle but effective and it makes going to the dentist office so much easier. Thanks Nichole for being so wonderful!!

First appointment was a terrible experience and ridiculous time with billing department. I will…read morenot go back.

Totally unprofessional! Left me in the the chair 45 minutes late! They gave me another dentist than…read morethe one that saw me. When he came in he had no Idea about my case. I was expecting the visit to consist of getting fitted for the fake tooth that I got fitted for two weeks earlier. They had some problems finding my chart and when they did they never sent my impressions to the lab for processing. I told them they were fired!!!!!!! Don't waste your time with these guys!!!!! UGH!

Went in for a regular cleaning but they spent too much time taking full mouth x-rays (more money…read morefor them) so they can drum up more business and they recommended deep cleaning (again more money) apparently because I had missed my last cleaning but said it was MY choice ultimately. I said I would rather just do regular cleaning and be on my merry way. Cleaning is painful enough, who wants to sit through more pain and two sessions of that (ugh!) They had time for deep cleaning but suddenly were out of time the moment I opted for regular cleaning. Apparently, they spent the time they had blocked for me (for cleaning only that I went in for) to do x-rays and such and have a dentist come in and politely upsell other recommended services but their demeanor quickly changed as I would not yield. I have been going to this place for a few years but after today's experience I told them I would find me another dentist. Wish Dr. Han was there. He was the reason I started going there but the others there apparently don't operate with similar ethics.

Always good work, no issues and perfect extractions. I will recommend to everyone who wants any…read moreoral surgery!

I wish I could rate a 0! This office was terrible! The front desk is argumentative and accuses you…read moreof wild accusations. To start there is no pain management prior to surgery even if you have an infection and all four wisdom teeth need to come out. Then when I went for wisdom teeth removal, "Marvi" is the name they gave, missed my veins twice and was "fishing" a term used to describe looking for a viable vein for the IV. While she was pushing the needle around in my arm I was uncomfortable and she flat out said "you're okay" Then still a week after the procedure only one side of my face is swollen like a balloon. I clearly feel damage to my cheek with my tongue. I have bruises on my face and they said what they gave me should help and it clearly isn't. I went in the office today and the front staff was trying to yell over me and even called me a drug seeker which is absolutely disgusting as I have just lost my father two days ago and the only thing I'm focused on is getting better. Meanwhile I have a half swollen face and I'm downing Orajel which is numbing my face so I have to go to the funeral like this. Meanwhile the doctor still hasn't had the decency to acknowledge the situation or reach out in any way. Completely do not recommend 0/10 absolutely do not come here. Call your insurance and see who else accepts your coverage!!

Best service, always timely, friendly and awesome results! Best dentist I've ever been to hands…read moredown. They make you comfortable, it's clean and modern

First appointment cleaning very good snd communication with hygienist…read more Took me ahead of time and plenty of parking Dr Lim very kind patient and honest . Highly recommend . Five Stars

From check-in to check-out and as a patient with dental anxiety, I can honestly say that this was a…read morepositive experience for me. I've never felt that way when walking out of a dentist office. I was very pleased and left happy from my first visit with Dr. Kim. I found him to be very soft spoken, gentle and kind and most importantly, I feel he was honest and not pushing unnecessary things. His assistant was very sweet as well. Glad I finally found a nice dentist.

Summary: Honest, trustworthy, friendly, efficient, and great at what they do! I highly recommend…read moreyou give them a try if you are looking for a dentist in Loudoun County. Feel free to stop here, unless you want to read my lengthy review with a side order of TMI starts here: I assume most people dread going to the dentist. Probably because they have to either lie "of course I have been flossing!" or tell the truth "does it look like it to you?". In any case, I have been going here for my last several dental appointments. The office is very well run! I have never had to sit and wait past the time I had scheduled; it's refreshing. The other thing I like is the tools they use, it might be the norm (before finding this place I was not going in every 6 months; the longest I went was 15 years! It's okay, still rocking all my teeth, no cavities; go me!). I think before coming here it had been 3 years. Anyhow, they use a water jet to get most of the plaque, and only take out the metal tools for a final go through and to check your gums. I had the same dentist my first few visits, my last one was with a different dentist. Both were really great, they take the time to go over everything, and answer any questions I have. In closing, I also feel that they are honest. I have had experiences where the dentist says that there is a spot on the x-ray that they recommend an additional appointment to preemptively address the possibility. It's like the upsell of protection they ask you to add at Best Buy or Target. Only way more costly!