The overweight sales rep with short hair is the worst customer service rep I've ever experienced. Personality is absolute garbage. And I say this understanding that she is a cashier at video game store & would probably be doing something else were she capable. When you have zero personality & customer service skills, at least try & fake it. Line was forming, and she would not ring up anyone until another person working there was finished "buffering." She was extremely annoyed when I asked if she was able to ring anyone up while the other employee was buffering. She snapped "well if I do, I would help the person in front of you." Well I would hope so, thats how lines work, next in line. This employee obviously could care less if she worked there, was not interested in selling the store's merchandise and she has undoubtedly cost the business money in the past with her terrible attitude and customer service. Look elsewhere until this person gets fired. read more

Bought a controller for 60 bucks and it doesn't even charge. I had broken my old controller and bought a new one and I connected it but it never stayed on i plugged it in doesn't work and I left it in for 4 days and still dident hold charge. read more

This is long overdue: I have been going to VIP GameStore for years. They offer great retro games at fair prices served up with impeccable customer service. Bill, the owner is personable, honest, and has a keen desire to help members of the community. They are a huge asset to Boise!!! read more

The owners are absolutely amazing. My husband and I enjoy shopping here and it is much cheaper with a way better selection than the leading game store. Christmas gifts are purchased here quite often too :) read more

These guys are absolutely amazing and helped me out after I picked out the games I wanted, and they don't only have games they also have movies and anime figurines. But overall great staff, great games, great community read more

VIP GameStore - The games I bought from them - Videos & Video Game Rental Near Me - Boise, Idaho

These are the greatest guys working in the used game market and my go-to for any and all game purchases. Friendly staff, knowledgeable. And always helpful. On more than one occasion they knocked dollars off the price of a used game by looking up what its current value was (stuff can sit on a shelf for a long time...), or even gave me a few bucks more in trades. You don't get better than these guys. read more

Bill went out of his way for my son during COVID. He lost both his Xbox and PS3. He was so broken hearted to lose two consuls. Bill had a new one for him in less than 2 hours, not charge. VIP is my sons favorite store. They always treat him with kindness and respect even though he has Down Syndrome. Bill always has something small for him! Chocolate usually! We have been going to VIP for years now. They always are available to chat VIA FB messenger, always gets back to me very quickly! The store is clean and organized, easy to find what your looking for here! Cash or credit for your games. If they don't have it they look to their customers to help. read more

I have been doing business with VIP since they opened. The guy that owns the place is extremely knowledgeable and nice. I will only do business here. Support local! read more

I've never had a bad experience here. They offer fair pricing and sometimes even lower than eBay which is awesome because you get to see the condition before purchasing. Also great trade in value and that's saying something because this place seems to always have premium titles. I've purchased everything in my n64 collection from here except the console and red controller. Again lots of games less than eBay. I look forward to more things to come. Every week is different inventory. read more

VIP GameStore - I got everything but the console and red controller from VIP - Videos & Video Game Rental Near Me - Boise, Idaho

I wouldn't just stop at saying that VIP is the best video game store in the Treasure Valley, but I would go so far as to say it is the best retail store, period. Bill and Reed are two of the most genuine, honest and friendly shop owners I have ever had experience with. Walking into VIP Games is always a positive experience. Even if the prices were high, I would shop at VIP. But the kicker of it all is that the price-tags for games, consoles and accessories at this store are all on par with the best prices you could find online! You can always trust that you are never getting over-charged for anything at VIP. If you have any interest in video gaming, you owe it to yourself to shop at VIP Games. Truly a Bois read more

I've never been so proud of a business. And I don't know why I'm proud... I mean specifically proud... because it's not like I had anything to do with this place. I didn't make it. I haven't worked here. But still... like this location was a child of mine... I'm teared up and proud of its success. Let's address the elephant in the room. GameStop. People who work there are just people. But the business is a horrible one. They're cheap with you, stingy and mostly soulless. PLEASE support this smaller business, you will not be let down. The people here are kind and genuine. The service is reasonable and fun. The selection is awesome, and anything they don't have they will happily try and get for you. I was honestly about to discontinue buying physical copies of games. But the deals here are so awesome, it reignited my hardcopy passion. This location will buy a huge selection of games and devices from you, old and new. And if you're unsure if they'll trade anything with you... call them, they're super nice! That's it. That's all there is to say. It's perfection here. It's super great. Super. read more

I've visited this establish 3 or 4 times, and after two of those visits, I left feeling degraded and embarrassed afterwards. The customer service is very disappointing, and I would love to support a local business which sells things that I'm interested in, but both of the men that run the place are very rude and seem like they don't really enjoy it. One of the times I came in to look at their selection of GBA games in search of some rarer Pokémon games. I wasn't surprised to see that they didn't have them since they are pretty rare, but when I asked the owner if they ever get some of them in, his tone and language felt very belittling and condescending, as if I didn't know what I was talking about. I wasn't sure if he was normally like this, or if it had something to do with me being a young woman and thinking I'm unknowledgeable with the rarity of the games I was looking for, but regardless, it was a bad experience that made me wish I hadn't visited in the first place. Another time, I came in to exchange some games for cash. Overall, it took under 5 minutes which was a relief considering as soon as I stepped up to the counter to tell the man that I wanted to exchange some games, he made a snarky, rude remark to me, which even my sister that was with me noticed. I simply went in to exchange a few games for cash and in the minimal amount of time I was in the store, I was made to feel stupid, and once again regretted my visit. I really tried hard not to judge the establishment off of the first bad experience I had because I truly believe that nothing should just be given one chance to prove itself, but after two bad experiences, I'm not sure if I'll be visiting again, which is saddening considering it's a neat business I wish I could support. I would definitely reconsider if they attempted to improve their customer service. Just looking at their replies to other disappointed customers on google reviews shows how passive aggressive and condescending they are to criticism. I would really love to support your business if you had better customer service, so please consider improving in that area. read more

Best store in boise. Owner is awesome and super friendly. Check this place out for OG games and consoles. Take your old consoles and games here not GameStop they will give you a lot more here then GameStop. Support local businesses read more

This is a great store for good used games, but your store smells like B.O. I had to leave because it was gagging me. Clean your store.

For me this more recent addition to the video game marketplace trumps A-1 and Play N Trade as the best game store in the valley. Mind you it doesn't compare to the size and scope of some established game stores in larger markets, but for Boise it's solid. Formerly the site of a Blockbuster Video, it's not as sleek-looking as Play N Trade but is miles above the trashy environment of A-1. It has Play N trade beat handily when it comes to selection for older game systems, and their overall collection of games is larger than what A-1 offers. As an older gamer, what stands out for me here are the people running the store. The owner is a true old-school gamer. And unlike the other stores where selling games seems like more of a simple business opportunity, you can tell that the people running the place at VIP are passionate and extremely knowledgeable about games. It would seem like running a video game store would be a dream job for them, so I'd rather spend my money here on principle alone. Too bad it's not in a convenient location for me. The downside to their knowledge is that these guys are going to be on the ball when it comes to pricing. It won't be like walking into a pawn shop and finding the occasional game that's being sold for half of what it probably should be sold for. Still the pricing for used games is middle-of-the-road around here. I've been quoted for a few games I considered selling to them, and I found their rates to be fair. My only real knock on the place is the presence of DVD's on the racks. If they're continuing to make a tidy profit on them, then fine. Otherwise it just seems like clutter and a waste of space. Why not have an everything-must-go sale and use that space to create more of a gaming environment in the middle of the store? Like setting up chairs, TV's, and various game systems and renting out time to people who want to try games out or would rather play in a group/social environment? UPDATE Feb. 2014: Normally I don't get involved with something like this, but I urge you to click the link at the bottom of the page to check out the non-recommended reviews as well. I think this business is being screwed over and am offering my support. The day I typed this, a person with 50 reviews who had his positive review up since September 2013 suddenly got filtered. Yet when I checked some other reviews that he wrote, none of them are filtered. Someone or some people are out to get these guys by flagging the positive reviews, and I don't think the filtering of a review like that is fair. I'm a proponent of the filtering system as nothing pisses me off more on this site than blatantly phony reviews. However it's being used to the advantage of a competitor or someone with a personal axe to grind. I also believe in the legitimacy of the other positive reviews that are filtered. read more

Absolutely great service!! Fair prices!! Very knowledgeable staff!! When my husband and I first started going to VIP Game Store we did there monthly plan, pretty much unlimited video game rentals for about $20 bucks a month, and we loved it, the only reason we stopped is because the games we were buying from them were not getting played at home. I have also traded a lot of stuff for credit with them and was amazed at how much I got. You can pre-order with them, sometimes they get stuff on the release date and sometimes they don't but they let you know that before you put money down. I really don't buy video games anywhere else now! read more

Good service, so many games, DVDs too, Blu-ray. Lots of old games, SNES, NES, Gameboy, Gamecube, N64, Sega Saturn, master system, Dreamcast, Genesis. Disc and unit repair. Fair trades and excellent pricing on games. read more

This is now my go to game store! Everyone I have interacted with is extremely nice, beyond knowledgeable, and give you a personalized experience. I love that they buff every disk before you take it home. Their prices are very competitive if not lower than the competition! These guys know how to run a business and put emphasis on customer care. Keep up the good work! read more

Great store Bill and Reed are awsome guy's even the kid in the back is friendly! I find just about everything I'm looking for here great place to find old classics to current gen game's. read more

This is a great used video game store. The two guys who run it are personable and knowledgeable. And yes, a little quirky as well. They have a large inventory of games ranging from retro NES stuff to the current generation. They give very fair amounts for trades, certainly more than you'll get most anywhere else in the valley. These guys are honest and treat their customers well. If they don't have what you're looking for they will either track it down or refer you to another store that does have it. And they do that because they genuinely want their customers to be satisfied. Overall, good dudes who know their stuff. Excellent selection of older games as well as new. Give this place a visit! read more

VIP gets ALL of our gaming-related business. Here you will find a fairly wide variety of games/accessories for consoles new and old for perfectly fair prices. If they don't happen to have what you're looking for they will recommend a way to track down that particular product, even if it means suggesting that you check in at another business. That's customer service! It has always been clear to us that the owners care about their customers. We will always be back! read more

I can't say enough about this place, IT ROCKS! My husband and I randomly wondered in one day and fell in love. We love the selection they offer. The staff in this place are amazing, we've come to know them quite well! I know we can come in and enjoy good conversations with the fellas. read more

Every time I come in here, I know what to expect. Friendly and honest service, perhaps a decent little conversation, and a huge selection of games and gaming accessories. The trade in value offered here is the best I've seen in many years. I really enjoy this store, and will continue to give them my money as long as they are around! read more

I have to give this place five-stars because of the stellar service they provide on a consistent basis. Every time my partner and I have come here, we have been so happy with our experience. The staff does anything and everything they can to try and accommodate your shopping needs. Just yesterday they helped us get a sweet deal on a Nintendo Switch and a bunch of games. This is our favorite place to buy and sell gaming products. read more

Would just like to update my review as a customer for over 3 years now! Can say they do great trades, treat people right and are the best old school video game store anywhere in idaho probably this side of country. They go out of their way to get you what you want and their prices are hard to beat. Long term supporter and will continue to go there. Why yelp doesn't allow more of these reviews to show for them I don't understand, these are fellow customers I know several of them the only true knock on the place is it can be a mess because they buy so much junk from people which is also a good thing! read more

VIP GameStore - Videos & Video Game Rental Near Me - Boise, Idaho

Love VIP Games. The guys that work there are always amazingly friendly. They are generous and helpful, and go above and beyond to make sure you enjoy your experience in their store. They won't let you waste your money, either. If they don't think you'll like a game or a product, they will warn you so that you don't buy something you dislike. And they have a Darth Vader cutout! read more

These guys are knowledgeable and fair. They also have a great selection of games, consoles, and peripherals. What more could you want? read more

Stopped in to kill some time and I'm glad I did. Great selection, well ordered and knowledgeable and friendly staff. The Atari Jaguar on the shelf is a great testement to their commitment to service and selection. read more

I called before normal business hours and left a message. No one called me back, so I called again and spoke to the most unpleasant guy. He acted as though I was inconveniencing him by asking if they had two games in stock. He told me to hold on and checked. To my surprise, they had both games. Yay! I live about an hour out of town, but my husband works in the city so I asked him if he could hold the games for me until the end of the day and that my husband would be by after work to purchase them. After a very big sigh, he said okay. I thought maybe I just got someone who was having a bad day since the reviews were so positive and most speak about the customer service being great. Well, my husband called after he left the store and said that they were the rudest people working. I guess it wasn't just me. I feel like the reviews for this store are fake. Sounds like they have a good selection of games/systems, but don't go there based off of the customer "service" which is clearly non-existent. read more

VIP games is an amazing video game store. The staff is always very friendly to me an always greets with a smile. They have an amazing selection from Microsoft to Sony to Nintendo. They even have some Sega stuff. Also they have movies. My personal favorite is the nintendo things they have, particularly the NES and SNES games. Truly a magnificent store. read more

I went here today (Black Friday) for an Xbox 360 for my daughter. As soon as I walked through the door, I was immediately greeted by Jessica. She helped me decide what was the best deal for me and she was very knowledgeable about all the products I asked about about. I will definitely be returning here for future video game needs for both my son and daughter. read more

Love this store! Lots of games to choose from and reasonable prices. Bill was very helpful and charming! Will definitely be visiting again soon. read more

VIP is the go-to store for video games, whether you're buying, selling, or trading. They have always given us fair value for our trade ins, and have the best prices on the games we want. My husband and I are always greeted as friends, and customer service is obviously a priority. They even provide that great service on their Facebook page, which is rare. If you leave them a question or a comment, they usually are very quick to get back to you on it. If you haven't been in to the store yet, I highly suggest you do so. Go discover your new favorite place to buy and trade your games! Read less read more

I wish I had the option to give this place 10 stars great selection,great prices,and friendly service found my favorite gamestore

Great selection of classic and modern video games with really good prices. Friendly and helpful staff.

My 12-year-old son went to VIP GameStore and asked for some assistance... Clerk was very rude to him and told him to go find his answer on the product packaging. My son went to try to find the information on the package and couldn't find it, and asked the clerk for help. the clerk yelled at him and said then it doesn't exist!. It Doesn't matter who your customer is, everyone deserves your respect. We won't come back read more

Great store, great service. These guys know their games and they're as honest as it gets. My first time in I wanted to buy four new controllers, the owner tells me that he can sell them to me, but the big box store down the street is having a sale that he can't touch. Just wow. read more

The best video game store in the valley. Good prices, selection and prices. Love the classic game selection as well. Rather support a local business than a chain. read more

I have alway had a great time coming into VIP. They have great deals and I've found many of my childhood favorites. The staff is also very knowledgeable and very pleasant. read more

I posted a bad review on this store back in May over a game system that was sold kind of out from under me. I wasnt very happy about the deal, BUT VIP games went out of there way to find me the same system and managed to track it down to make things right. I have never had a business go out of their way to correct a problem. Hats off to VIP games. I will always purchase my games from VIP in the future. Thanks for being a stand up business! read more