We had an unexpected issue (leaky wall faucets) when trying to get a new washing machine installed,…read moreand Ramon was able to come within a few hours to fix it. I appreciated being able to speak directly to him when I called, versus a dispatch service. He was up front and honest about the work required, how long it would take, cost, and possible (if unlikely) complications. All went smoothly. On his way out he kindly gave us some tips on other (unrelated) plumbing stuff to pay attention to / start saving for. As much as we wish the washer issue didn't happen in the first place, we're grateful that it ended up connecting us with Ramon!

Worked super fast. Was very polite and professional. Replaced my u moen shower valve.read more

Jorge and Efrain were fast to respond to my online request and set up a flexible time to come by…read more We exchanged a couple of emails and photos. They promptly arrived as scheduled. I really appreciated them putting on shoe covers! They were very knowledgeable and spent a good bit of time inspecting the problem and talking through the options. They gave me great advice, and in the end I decided that I would defer the work until I find new units. No charge for the visit. Friendly, great sense of humor. I will definitely call on them when I am ready to move forward.

Jorge and Efrain are amazing! They recently repaired my shower valves which were difficult to…read moreremove because they were bracketed in behind the tile wall. They carefully chipped the tile around the valve openings and were able to move the brackets just enough to insert the socket and remove the valves and replace the washers and o-rings in about 1 hour! They are super knowledgeable, friendly, and have a ton of experience! They said they had never seen valves that were configured like mine. Going forward the valves will be able to be serviced very easily. Thank you Jorge and Efrain! - Christopher Carter

Water in my kitchen sink started backing up. I tried the baking soda and vinegar trick. No good…read more Tried the plunger. Nope. Checked the P-trap under the sink. Yeah, no. I ran an auger down the drainpipe. Nothing. Time to call the professionals. Jorge came out on short notice and handled the issue quickly and professionally. He cleared the drain pipe with a Big-Boy auger and used a scope to inspect the area just to make sure. He was fast, courteous, and very easy to work with. I appreciate the prompt response and his professionalism. Jorge is a Superstar! The other positive reviews tell the story. If you need fast reliable plumbing help, contact J.J. Rooter & Plumbing.

I wish they had completed the job they started, fixed what they broke (our water main) and…read morecommunicated with us. Did I mention they splashed mud on the front of our house and didn't bother to rinse or wipe it off?

Ted came highly recommended by our neighborhood email list, and I couldn't be happier with the job…read morehe did. I reached out to get some cat wall furniture hung up (shelves, steps, and other things for the cat to jump and climb on), and it was super easy to get a quote and schedule a time. I imagine it's a somewhat small job for him compared to some of the reviews I saw here, but it's something I didn't have the skills to do myself, and I appreciated him taking it on. I will definitely be reaching out again in the future! It's such a relief to have someone I can rely on to take care of these things. He was professional, quick, and I am so happy seeing the shelves up (and knowing they're secure). Ted has one more fan in our email list!

This is going to be long, but it needs to be, because the experience unfolded slowly and then all…read moreat once. I hired Ted because he seemed professional at first: reasonable quote (not the cheapest), clear scope of work, and a stated one-year warranty. I waited about a week for him to come out. The first red flag was timing. He said he'd arrive between 9:30 and 10:30. At 9:50 he texted that he was "wrapping up his morning job" and needed to get fuel, with no ETA. He arrived at 11. When he came in, he put foot covers on his shoes -- and then immediately stepped outside and back into my house, tracking dirt onto my carpet. He didn't have enough material to protect the floors where he'd be working, so I laid down plastic myself. He didn't seem particularly concerned about keeping the space clean. As the work began, things went downhill quickly. Ted started cutting into my walls and ceiling far more than expected. What should have been a relatively contained wiring job turned into multiple drywall openings -- including a long, thin strip cut from the power box toward the bathroom. As I write this, I have a drywall professional repairing all of these cuts. Once I realized how much drywall he was removing, I asked him to stop cutting and to check with me before making any more openings. I also asked how much he would charge to repair the drywall. He responded defensively, saying, "I didn't agree to that -- check your texts," as if I were asking him to fix it for free. He even threatened to leave. I clarified several times that I was simply asking for a quote. He never gave one, and instead just continued working. The long strip he cut was supposedly needed to run a new power wire. Ted initially insisted the wire would need to run under the ceiling joists -- essentially beneath the drywall -- and that I'd "just mud and tape it." I've done enough drywall work myself to know that this is incorrect. I used a flashlight to show him existing wiring running properly over the joists. He eventually conceded that it might be possible. Later, he called me to say he'd need to extend the strip further because he didn't have a straight pole to fish the wire. I paused, thought about it, and realized I owned steel fish tape -- the correct tool for exactly this purpose. When I showed it to him, he glanced at it and said, dismissively, "That's for conduit," and turned away. I explained that fish tape is used for precisely this situation. He repeated, "It's for conduit," several times. When I tried to demonstrate its flexibility, he raised his voice and said, "Look, I don't want to get lectured, okay?" At that point, I had to tell him not to raise his voice at me in my own home. Eventually I suggested he just try the tool, and if he needed help I'd assist. He asked if we could "do it together," which struck me as odd. I declined. Later, I found the wire successfully run over the joists -- using the fish tape. After calling me again about needing yet another cut, I asked him to leave. By that point, the house was extremely dirty. Drywall dust was everywhere, and the carpet was full of debris. Ted insisted on vacuuming before leaving, despite the job being unfinished and the walls and ceiling being full of holes. I told him it was fine and that he could go. He kept insisting. At one point I looked down and noticed he was standing on my carpet without foot covers, after removing the plastic I'd put down. I finally had to tell him to leave very directly. The next day, a licensed electrician came to finish and clean up the work. He installed the remaining fan with zero additional cuts except for the one required to vent it outside -- not the cuts Ted said were necessary. We actually laughed together at how bad the previous work was. He also confirmed that the new circuit Ted had run was unnecessary. After checking the fan's power requirements, he simply removed the cable Ted installed and powered the fan from the existing circuit. I'm now having him come back later this week to fix a mistake Ted made on the fan he did install. One final detail: Ted left for about two and a half hours mid-job, and when he returned, he immediately smoked a cigarette in front of my house. I'm honestly baffled by how this person has positive reviews. I regret hiring him, waiting for him, and not ending the job sooner. Ted started out sounding professional, but that professionalism did not extend to his workmanship, communication, or conduct in my home. Edit: I see this guy replied to my review! I'm disappointed to see this response mischaracterizes both my expectations and my conduct. At no point did I ask for free drywall repair, nor did I yell at or curse at anyone. The core facts remain unchanged: unnecessary drywall cuts were made, the work was left unfinished, and a licensed electrician later confirmed much of the work was unnecessary and corrected it. I've shared my experience so others can make an informed decision.

This team came to replace a sump pump and a garbage disposal…read more They were very professional and very clean. I highly recommend them.

BEWARE! BeastBay almost blew my house up!…read more Another thing to note, if you are considering doing business with them, is that they have an F rating with the Better Business Bureau due to 2 other complaints they did not respond to. I had used BeastBay Plumbing once before when we had a drain problem. They were responsive, and the tech was friendly and informative. He fixed the problem, and we signed up for their loyalty program. I knew our water heater was nearing the end of its lifespan, and I called them to get a quote. Sydney came out and explained the options. I ended up going for the tankless water heater. I also got quotes to replace a kitchen faucet and install a new shower fixture. The techs who showed up were courteous, but they arrived a couple of hours later than I had expected. I anticipated the faucet and shower fixture jobs to go fairly quickly, but they took almost two hours. Then they started work on the water heater. What Sydney hadn't discussed was the need for direct power to the tankless system or a new vent. The tech wanted to open the ceiling up, but as it's a two-story house with a tile roof, that was a hard no. They ended up doing a vent through the side of the house. At first, they said it would be a two-day job, which wasn't mentioned when I booked, but after getting the side vent in, they said they'd finish that day. Here is where things go very, very badly. The next day, I went into the garage to move a car. I was overwhelmed by the smell of gas. I called BeastBay, and the phone center told me to call 911, which I did. In the meantime, I opened the garage door. I realized after I hit the button that, should anything spark, the whole place could go up. Thankfully, it didn't. The fire department came out, pinpointed that BeatBay had not tightened the gas connection to the tankless unit and turned it off. Then began a 2+ hour marathon of calls to BeastBay to get someone out immediately. Except they didn't. I had to call the office 4 times and then had 3 separate conversations with them. In the meantime, Sydney came back out to see what was up. I explained the severity of the gas leak and told him I wasn't happy he hadn't mentioned needing direct power or the need to re-vent from the previous water heater. Sydney indicated there would be a small rebate, and they would service the unit going forward free of charge. The tech showed up, apologized for not securing the gas line, tightened it up, and left. This was a week and a half ago. I heard nothing more from BeastBay. I called the office on Wednesday and asked that they memorialize what Sydney had said during our meeting in writing. The woman who answered, Sarah?, said she'd have to check with Sydney, in a tone that said she didn't believe he had offered anything. She came back and said that was correct, and she'd send it over by email. Nothing was forthcoming. I've called the office twice today, twice no one answered, and the third time it went to a general voicemail. I received a phone call 2 + weeks after the incident. The woman I spoke to apologized, but assumed everything was fine. I explained how VERY unhappy I was with both the work they did and their lack of responsiveness. She said she would talk to the owner and get back to me yesterday or today. No call. AVOID. AVOID. AVOID. To say I'm disappointed in the service is an understatement. This is a massive failure on every front.

These guys are great. Alberto was super knowledgeable and friendly, helped find the right parts to…read morefix the sink, and was fast and fair in his pricing. He also came that day and we talked about classic cars! This is the second time i've used Oakland Rooter and both times have been execllent. I recommend them bigtime! Thanks so much.

Best plumbers in Oakland!…read more I had a low water pressure problem in my kitchen and an issue with my dishwasher. I couldn't tell if the problem was the plumbing or if I needed a new dishwasher. Enter Oakland Rooter & Plumbing. Jose, the plumber that came to service my kitchen plumbing, was kind, professional and very skillful. He explained how he was diagnosing the situation and the process of elimination he was going through to get to the bottom of the issue. I especially appreciated that as a woman that loves learning about how things work. Jose answered all my questions and had some great analogies to explain the plumbing situation. I also appreciated that there was no upselling. Jose was clear about the tiers of support and associated costs and was honest about his recommendations and what would help. In the end, my plumbing issues were resolved at a reasonable price. I felt like I got five star service AND I learned a bit about how my kitchen plumbing works. Great service all around!

Rob has cared for our house for decades. He is reliable, economical, skillful, thoughtful, and…read morethorough. He converted an old hotwater heater enclosure to a pantry that is now essential. He built a cabinet to enclose a dishwasher. He rebuilt a bathroom fan whose motor had failed, fixed a hole in drywall, mounted an outdoor heater and many, many other things. Often Rob will think of an elegant, original, and inexpensive way to solve a problem. He anticipates what tools and supplies he will need, and brings them with him. He is considerate of our being at home, tidies up before he leaves, and bills reasonably for his time. Phoning and leaving him a voicemail is the best way to engage him. Rob returns calls promptly.

Fantastic handyman. Easy to work with, prompt, and addresses whatever…read more I had him recaulk a tub, replace electrical outlets, fix the boarding under my sink and a few other items. All done quickly and well. Highly recommend.

Love these guys and highly recommend them. I've used them twice now. The folks in their central…read moreoffice are friendly and will get a plumber out to your home as quickly as they can. Both times I used them, the plumbers correctly diagnosed the issues and quickly resolved the issues same day at a reasonable price. The plumbers were very friendly, too, and, clearly, took customer satisfaction seriously.

Came to give a quote for toilet repair or replacement, but I never heard back from them. Said it…read morecould cost thousands of dollars. I said that's fine but please give me a quote. 2 stars instead of 1 because the quote was very easy to schedule.