I went in for a gel manicure today. The manicurist seemed distracted and kept looking around the shop/talking to other employees during the whole thing. Nevertheless, everything was going fine until she starts cutting my cuticles and accidentally cuts too deep. She was going really fast. It hurt a bit, but I looked and it wasn't bleeding. Alright. Accidents happen. I wash my hands and noticed it starts to bleed; she apologizes. She poured this yellow powder and squirted this blue liquid on it which all made it sting, but it finally stops bleeding. The small wound causes her to paint the nail in an uneven shape, due to her trying her best not to irritate the cut again. I wouldn't be so upset over the cut if it weren't obvious that it happened because of her attention being elsewhere. Also, online the prices for a gel manicure say $26-30 and I was charged $35. That's the price I pay for a full set of acrylics anywhere else, and I was offered no discount for my inconvenience. I didn't argue and paid the full price along with a tip because I know this is how these people make their money. But if the owner or manager sees this, please advise your employees to pay more attention, please revise the pricing online if you know your employees are charging more. If your employees injure your customers, there is no reason they should pay full price and still feel obligated to tip. read more

VIP Nails & Spa - My unevenly painted nail with the scab - Nail Salons Near Me - Chesapeake, Virginia

The salon is very pretty and has great atmosphere. If they fixed a few major issue they could have gotten 5 stars because their service list is great and the tech I had was good. This was my first time going but I will be going back. The tech Michael Kors did a wonderful job and gave an amazing massage. The problem that the salon has that the wait time is extremely too long for walks and they don't have enough nail techs. They need to hire a receptionist for the front desk to keep track of the list and guiding techs to the stations. The tech that was playing dual role was not good or friendly enough to be at the front desk. She didn't let people know how long the wait was going to be and did not greet the customers when they came in the door. Next I go I will have to make an appointment. It was an hour wait and they weren't even that busy. The only reason why it was only an hour was because people that were waiting a long time started leaving. They had plenty of empty chairs. They really need to hire more techs and if so they can really be a great place. Also, they did not offer customers water or anything. If they want to be a good salon they need to step their game up on that as well. read more

I decided to try VIP after being disappointed one too many times at my long time nail salon. Went in without an appointment so I had a short wait , but the service and work was fantastic. I will definitely be returning to see Michael for my nails and Courtney for a pedicure! read more

VIP Nails & Spa - Gel Nails with design by Michael at VIP - Nail Salons Near Me - Chesapeake, Virginia

I was in for a pedicure. I signed in and sat down, told them I had gel on nails. Waited 20 minutes and had to ask how long it would be - she said "HE is finishing up". So I waited another 10 minutes. A girl came and got me and put me in a chair and soak my feet. A few min later she came to start and exclaimed "you have gel on". She then proceeded to do what she needed to get the gel off - taking a break to go sit and look at her phone. She did not put much effort into getting rid of the dead skin or file the nails. The polish job was poor and in general my feet do not look like I just had a pedicure. For the money I will not be back $55.00 is a little high. read more

Love this place! Clean and nice decoration. They opened not too long ago so everything is new in the salon. They take care of my nails really good and do design my toes and hands both very well. read more

VIP Nails & Spa - They do great design for my toes. - Nail Salons Near Me - Chesapeake, Virginia

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Henry does the best dip French manicure. I have been going to him for about 6 months and he never forgets my preferences. The staff is friendly and the salon is clean. I Love this place read more

My go to spot. They always do a pretty nice job on my nails, and the vibe there is much more young and inviting then other nail salons.

I've been to a lot of nail salons over the years and this one is so relaxing and up-to-date! The staff is always going above and beyond for the comfort of their clients. I've had a handful of girls do my nails and have been happy with all of them. I would recommend an appointment for any services, but if you don't have one they're supper quick to try and fit you in. Wouldn't want to go anywhere else. read more

Clean and inviting place. I get a gel mani from Sandy and she is great! They last me typically 2 weeks, give or take a few days. I love coming here to relax. read more

Found this place a month ago by chance with my friend after our monthly brunch date. I have not been disappointed yet by the service I receive when stopping in. The place is well ventilated, bright, and inviting. The front desk staff is friendly; the nail techs take their time and are meticulous with shaping up and painting your nails. Every time I've stopped in here I've left with beautiful nails. read more

I normally don't do reviews. However, this calls for review. I normally go to VIP nail salon and have a great service, but I got Michael this time and it was terrible. The picture I showed him and what he did does not look alike. I went in to see if they could fix it because I was obviously dissatisfied and when I got my nails done they were closing. When I went in the next day which is today they talk to me like I was stupid and that I was in the wrong to come in the next day. The guy at the front desk was clearly rude and was acting like I didn't know what I was talking about and I was just complaining and trying to get free service. after this experience I don't think I will ever come back here again. I was loyal customer I would always go here and I would suggest this place to people but no longer am I going to do that after the bad experience I had last night and a terrible customer service this morning. as a college student, I want something that's worth my money and this business obviously isn't going to give it anymore. read more

VIP Nails & Spa - expectation - Nail Salons Near Me - Chesapeake, Virginia

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Love them! Entire bridal party went so that we could be wedding ready, all of us loved our nails. They are even capable of doing ombré nails with SNS. Can I tell you how happy I was since the other nail salon said it can only be done with acrylic powder. I will back and I'm pretty sure the girls from my bridal party will go. read more

I went to VIP Nail Salon & Spa for the first time this week and received a great powder gel fill in and shellac manicure. My technician was Allen, who I think may have been the manager because he wasn't dressed like the other staff. He was very friendly and took his time filing my nails to a pointy almond shape and making sure they were all even. I had goofed up during the manicure and accidentally put my hand under the UV light before I was supposed to so he had to use polish remover to start over but he was incredibly easy going and told me to stop apologizing. I absolutely love the work he did. He didn't rush me out of the UV light like I've experienced at Anthony Vince and he put three top coats on my nails to ensure they wouldn't chip. I highly recommend checking them out! read more

VIP Nails & Spa - Nail Salons Near Me - Chesapeake, Virginia

VIP Nails Salon & Spa stands out above all other nail salons. The company provides excellent customer service and values nail care. I always go to Nat. She's very sweet, kind, and values her customers. She's an excellent nail technician. My nails are stronger and are growing very quickly after working with her once or twice a month. She's wonderful and the salon and spa offers a clean and relaxing environment. They are a company that values quality. read more

VIP Nails & Spa - Nails done by Nat! She values nail care. My nails have grown so much within the last month thanks to her help. - Nail Salons Near Me - Chesapeake, Virginia

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Michael is amazing!!! I came in close to closing time (i forgot they close early on sunday's) and michael did my fill in. Most nail techs would rush because they want to go home, but michael took his time and made sure everything was perfect. He did such a good job, he even made sure to fix the mistakes from my previous set of acrylics such as unevenness and crooked nails. He is so kind and polite and great at doing nails. I highly recommend him! read more

VIP Nails & Spa - Nail Salons Near Me - Chesapeake, Virginia

Very friendly front desk staff. They do a decent job on nails. I love the variety of pedicure spas offered.

Went here for the first time today and will definitely be back! Surprised how big it was when I entered. Greeted immediately, and hardly any wait on a very busy Saturday afternoon. Very clean. Numerous technicians. Just got the basic manicure & pedicure ($38) and both were fantastic. Highly recommend. read more

Terrible job on my pedicure, got home and wide made fun of my feet since they did such a poor job. Never will spend my money there again.

The guy that does my nails is great and I will continue to go to him as long as he is there (FIVE STARS FOR HIM). I just really do not like the atmosphere. The nail techs (90% of them) are so unfriendly and walk around like they are mad that they have to work there! No smiles, just scowls on their faces.....sheesh! Be thankful you have a job; if you do not enjoy what you do (which by the way is to make the customer feel beautiful if you were unaware) then for Pete's sake, find another profession (HENCE THE ONE STAR). They depress me every time I go in there.....sad! To the Nail techs, if I "stepped on toes", just say "ouch", and get a better personality and attitude while your at it! read more

Decided to give them another try. Very sorry that I did! The man that did my nails was very nice, and we had a great conversation. I was very pleased until about 2 days later. The skin under my right thumb began bubble and has peeled for 3 weeks since, and spots on other fingers have come up as well; as clearly seen in the pics. I went to the dr and was put on antibiotics but it will still be another 6 weeks before I can get them done again. I called the salon twice to request a return call and still nothing read more

I got the jelly pedicure and it was really neat. The inside of the place looks really cool. They have normal pricing for eveything. They were super nice and very clean. I felt very relaxed read more

Left after 2 hours of waiting. I'm sure they do great nails there, but being there when they opened with only one tech there and a flat 'okay' acknowledgment is unacceptable. read more

I like this place. This is my first time. Clean and inviting atmosphere. Spacious area. Quiet and relaxing. They have many options for Manis and pedis. They took thier time and did not rush. I had the nu skin pedi. Lotion smelled nice. They offer hot wax and got stone and the jelly water which is nice because not a lot of places offer all three read more

I hate to base my review for this salon off of one person, but I visit salons to relax. The entire time I was questioned about my financial life and decisions, then given advice. I didn't think anything about it, but she asked for my phone number so she could let someone contact me about financial decisions. My mistake, because someone called me and would not take no for an answer. Would not verify who she was, making me think it's a scam. Ira (the tech) would not verify the "company" either. Contacted the manager and, understandably, told me it was my fault for giving my info. The job was done, but wasn't amazing. I just wish I had a better experience here. read more

Love VIP Nails & Spa! I have lived in the area for almost three years and hadn't found my go-to nail salon until now. Kat does an awesome job!!! read more

Very bad customer service!!! They argue about who you'd like to have your pedicure done by! Right when I walked in the door they were already arguing with me...I'm the customer...I left. read more

After working a 12 hour shift I walked into this beautiful place and was told it would be a wait for my pedicure and fill-ins. I didn't mind cause I was just happy they took walk-ins. After an amazing pedicure they seat me down for my fill-in and the tech stood up and told me because I had dip powder it would take too long for my nails and she couldn't stay . I told her they should have told me that at the sign-in desk and I just would have came back. The tech was rude and I couldn't understand why . I was too tried to say anything back I just paid for my pedi and left . PLEASE BE ADVISED OF THIS NAIL SHOP !!! YOU MAY NOT GET FULL SERVICE ONCE YOU CROSS THAT SIGN-IN DESK. read more

Went to VIP for the first time today, after I walked out of the Salon I had been going to for over a year, because I was sick and tired of the Owner's wife's rude attitude. Wonderful relaxing atmosphere, and more services then your usual nail salon. The salon was very clean. I paid 7 dollars more for the same service I would get at the other salon. I will be going back. read more

Clean, professional and great nail service. They wrap their bowls in plastic, and all their tools are properly sanitized. The lighting and ambience are beautiful, and the massage chairs are some of the best I've experienced. Pedicure is $25 and a great value. Thank you, VIP Nails & Spa. read more

Won't be back. Was charged to remove my Gel polish, polish that they put on my nails two weeks ago. Was never told they charge for removal of polish. Only quoted one price. Receptionist was not friendly at all. read more

LOVE this nail shop! I am fairly new to this area and have tried a few others with no luck until I found VIP. I called for info and was actually able to make an appointment. When I got there, he was ready to go, not having me wait until he finished someone else. Thao did my acrylic fill and gel polish to perfection. Fast, efficient and shaped perfectly. I scheduled my next appointment and the day before they ACTUALLY called me explaining that Thao wouldn't be in asking if I would like someone else or could I reschedule. I have never experienced that before in a nail shop. Everyone is super friendly, they actually greet you when you walk in. The only thing, and I wouldn't even take a star off for it, is that you have to tip in cash. I get it and don't blame them, there's a no-fee atm right by the counter when you walk in. I also got pedicure from Louis. BEST one I ever had. Perfectly shaped nails, not too chatty so I could relax in the massage chair, and 5star foor/leg massage. The place is clean and well equipped with water and a clean restroom. They have some tv's and they play good music too. read more

This place is very clean and staff is friendly. I got the traditional pedicure and my toes look great! Many different manicure and pedicure options if you are interested. I went on a Tuesday morning and there was no wait. Will definitely be returning! read more

I'm still sitting in the chair but I am six months pregnant and have been needing to just relax. John has done the most incredible pedicure massage I think Iv ever had, and I'm a girl that has had a pedicure pretty much my whole life. I had the Jelly Pedicure which was new and different for me. Super impressed and will absolutely be back! The salon is clean, Iv watched every technician sterilize their tools after using them while Iv sat here and their throwns are used with disposable bags after every client. I'm a licensed cosmetologist so Iv studied about all the fungus possible at nail salons and I feel confident in saying this is one of the cleanest salons Iv been in! read more

I've been to this salon many times before and haven't had any major issues. However, today was different. I originally had an appointment for Wednesday at 4:00 but I called to reschedule because I'm a teacher and dismissal has been running late. I asked for an appointment with anyone that could do dip nails after 4:30. He said I could come Thursday @6 with my orginial tech. I arrived at 6:00 but he was still with some one. He called me to the back to soak off the dip while he was still working on the previous lady. He rushed through removal and application of the dip. He used the drill to "cut down and shape" my natural nails, which he's never done before. He chipped some of the dip use the drip and did not apply the proper amount of dip to cover his mistake. I know I came at 6 (1 hour before closing) but I did not sit in his chair until 6:30. I would've preferred that he ask me to reschedule than to rush through my nails. The young man at the counter was apologetic and offered me 10% off and the opportunity to come back to get my nails fixed. I'm not a confrontational person and I understand that he didn't start until 30 minutes for closing but $45 for a half ass dip job is unacceptable. This tech has done my nails before so I no he's capable of doing good nails. The price definitely does not match the quality. I'm so sad that Kevin is no longer there, he did an amazing job on my nails with drilling my nail bed to death and applying nail glue to help with chipping. read more

I have been seeing my regular nail technician for the last 12 years but recently decided to switch things up seeing as VIP is closer to my home then my regular tech. I have been returning to the VIP spa for regular nail maintenance after finding Michael! He always greets me with a smile, is very courteous and he actually listens to what I want done. He always does an amazing job on my nails and he keeps me laughing the entire time I am there. I recommend him to my family and friends when they come into town!! I'd give him 5 stars if it wasn't for the atmosphere. Now as for the atmosphere it leaves something to be desired. The few times I have been in there I have noticed the younger nail technicians (male and female) being rowdy, wrestling (I think that's what they were doing) on the floor in the lobby, talking obnoxiously loud, cursing in front of customers and even using their cellphones while attending to customers. I find it hard to unwind after a long day at work when they are yelling across the floor "he has a big f***ing head" and other things. read more

Great service!! I went yesterday and got a fill in and a pedicure, but 2 of my nails broke. I went back today, and they fixed them for free...and even took the time to make sure that we got the colors right. Nice atmosphere and everyone is friendly. read more

This salon used to be my favorite to go to, largely because it is close to home and the massage chairs feel amazing, but the last few times I went the customer service was terrible. Recently I waited 45 minutes to try and get a pedicure (it was a weekend, and they're always slammed on weekends), and when I went back up to the counter to see how much longer it would be (the waiting area had cleared out), I saw the sheet I had signed in on was gone. I asked the girl who was sitting at the desk how much longer, and I was informed they were very busy. She didn't ask my name or make an attempt to find out where the list I signed in on went. I waited for my companion to finish with their manicure and we left. I gave them one more opportunity, in case that was a one-off, and while I did get seated for my pedicure in a reasonable time, the girl doing the pedicure actually broke the skin of my foot because she was scrubbing so hard with the pumice stone - on the arch of my foot. I have no idea why she would have scrubbed so hard there; does anyone get calluses on their arches? That's the last time I'll go. The place has gotten shabby and the techs must be overworked, if they treat customers like that. read more

acrylic not laid even , nails are lumpy and Michael made my thumb bleed. all of this for $55 ! i did gel polish and the design i had was not good . DO NOT GO HERE read more

Went seeking a pedicure. Was told it would be a 10-15 minute wait. 2 nail techs were just sitting. After waiting 20-25 min they come over and advise it will be another 20 minutes because the available techs can not do toes. They didn't bother to tell me this when I arrived. My daughter was only get a polish change...couldn't do that either. Very poor customer service. Will not go back. read more

I went back again today. The pedicure was great. Michael had great customer service. My legs and feet feel much better.