It's a shame there is so much miscommunication here. They do a really nice job on nails, but don't really explain the services very well. They also don't know how to turn people away when they are over busy. read more

I have been coming to VIP for 2 years now! They are the only salon in the Pittsburgh area that offers a loyalty program with the opportunity to earn double points! Their prices are so reasonable no matter your budget. All of their technicians have been great. I trust them so much that I don't even pick a technician when I walk in because everyone I have ever been to here has done an amazing job. They even offer complimentary drinks from water, to pop, to wine! They have a dedicated area for children with the cutest chairs and back drop. I will highly recommend them time and time again! read more

They are under a new ownership, I will never go anywhere else! Perfect for a relaxing end with family after a crazy day. Services are great, nails are perfect and we even received a Christmas gift! Give them a try, you won't regret it! read more

I've been going to VIP III for the last few years. I don't get my nails done on a regular basis but when I do, I always go there. The last time I was there it was for a bachelorette party. I had to put a deposit down for everything and when we go there, we had to wait because they didn't have anything open for our party, what's the point of a reservation and a deposit. While we were there, the blonde man running the front was so degrading so the employees. He was yelling and them for coming up to the register and would yell "You wait for me to tell you what's going on. You're not running the show here, I am." It was very uncomfortable and happened quite a few times. The man who was doing my mom's pedicure offended her by asking if me, my sister and my cousin were her grandchildren. My look clearly looks like she is in her early 50's and we are all late 20's. For my nails, the girl doing mine kept yelling at me because of how I was placing my fingers. I also understand people were waiting to get a service but when I spend the money for a nail service, I want my nails to look perfect. This time and the time before that, my nails looked sloppy. I would've said something this last time but after seeing how belittling and rude the man "running the show" was, it wasn't worth it to me. It's sad because I really enjoyed going there but it is my time to find another nail salon that values, respects and appreciates their employees and that provides the best service. read more

So, a couple of things were really bad. First, my technician, no idea what his name was, ground the acrylic from my nails so badly, I could feel my nail beds burning with HEAT! I jerked away from him several times. I had him do an ombre - I still don't understand why they have to grind your former nails down to your real nails and then build them back for this process. It was painful. My nails look ok at first glance, but my thumbs have MOUNDS in some parts and thin in others. I had the coffin shape, but some are wider than others, my pinkie on the left hand is just a point. He continued to use his own nails to push back my skin. As I type this, my fingers HURT! I'm a little afraid of what might happen under this job because they were ground so hard. BTW - this all took almost 2 hours. What do you say? I mean they are already well into the work, my nails are too ruined not to finish something on top now, and I'm in so much pain and so sick of sitting there that I just mentally said screw it. I waited 45 minutes to get back to a table, I did not have an appt, though. During this time, the male owner scolded many workers for their paper slips, their work, the appts. Almost like he wanted the patrons to stop and take note of his unprofessional behavior. While my nails were being done, he spoke to one of the workers in such a way that was just plain shameful. I don't know the backstory on the employee, but the owner said, and I quote, "you don't deserve to make more money. You are terrible!" Look, I understand you have to sometimes admonish an employee, but this was at the FRONT DESK! It was quite clear the owner wanted EVERYONE to hear this conversation. Just wow. I don't know why anyone would work for this guy. If something bad happens to my nails, like an infection, or they fall off (they feel like they could lift right off my fingers right now, that's how bad they hurt) I'm going back and I'm giving this place hell. Don't hire people if they don't know what they are doing. Don't yell at your staff like an angry toddler! Anyway, don't go here. It's bad. read more

WARNING, DO NOT GO HERE! My nails have been messed up multiple times by multiple employees. Such as, nails not being the same length, the same shape, dips in the acrylic of the nail, and bad paint jobs. I go hoping it will be different but I will NOT be returning. read more

VIP Nailspa - Lumps like this one are on every nail - Waxing Near Me - Pittsburgh, Pennsylvania

This place was a horrible experience. We went in and immediately felt unwelcome. The receptionist was un friendly. The nail service seemed rushed and unwanted. When finished the nails were sloppy. When we were being checked out we got attitude and unfriendliness again from the receptionist. Definitely won't be going back there even for a lollipop from the front counter. read more

Everyone is very nice and you get a great manicure. They are very professional. Every visit you earn points for rewards if you are a member. read more

I have been going to VIP since last year. I had a regular person who is no longer there. I now go to CiCi and she is great. She does a fantastic job on my nails as I like "different" designs/colors/diamonds" etc and she is always willing to do them and we both like to see the outcome. I now go to her for a pedicure also. I am 73 and had my first ped with CiCi and LOVED IT. She is gentle, caring and sincere. If you want a good manicure/pedicure, do try VIP Nails and Spa in Robinson. You will not be disappointed. read more

the person working the front desk was very sweet and welcoming. however i was upset to find out that for a full set of acrylics, any shape other than square is an additional five dollars. my manicure ended up being subpar and my cuticles were sore afterwards. will not be returning read more

Very disappointed and rather surprised because of how beautiful of a facility it is. The man that did my gell manicure was rude and yelled at me for bumping a nail when he moved the light and it hit my nail. My friend who got a regular manicure had nail polish all around her fingers when she walked out. The woman doing her nails left 3 times to go finish another woman's nails and repeated the same step of the manicure on the same fingers 3 times. Why start a new customer when you aren't finished with the other? read more

VIP Nailspa - Each finger had polish around the nail... I could have done a better myself. - Waxing Near Me - Pittsburgh, Pennsylvania

This place is honestly fantastic! My best friend and I went there a couple weeks ago for pre wedding manicures, pedicures, and eyelashes...over two weeks later, everything still looks great including the eyelashes that were only supposed to last a week! Highly recommend. read more

Made an appointment for myself and two daughters and apparently they don't take appointments on Sunday! I guess they need to fix their website! I will never give them any business! read more

I had the nail experience here! The staff was very nice and kept conversation fluid throughout the appointment so it wasn't awkward at all. My nails look the best they're ever looked and I couldn't be happier! read more

Everyone is right...the facility looks great..which is misleading because the service is horrendous. I stopped here while on a business trip. I asked how long the wait was for a pedicure and they responded immediately. They put me in a pedicure chair...turned on the water...and let me sit there for 45 minutes until I decided to walk out. Ridiculous!! There is another place further down towards TJmaxx...go there instead :) read more

Very friendly staff, clean environment, and reasonably priced. They also offer wine while you wait :)

The services are good, but the new owner is very disrespectful to his staff in front of customers. Made for an uncomfortable experience.

This was an awful experience. The girl didn't speak a word to me, spoke to the guy next to her in another language, my nails are all different lengths, none of them are straight, there is polish all around my nails, and clear coat build up under my nails. The colors were way off as well. I was looking for a deep maroon (almost black) for an event and the first polish turned out as almost fire engine red (labeled chocolate cherry) and the second one turned out a burgundy color - not even close. There are much better places to go in the area. read more

Fancy place, marble, sparkling chandeliers, big flat screen TV's. And we're all paying for it. WAY expensive. And it took 2 hours to get nails put on? Really? MY NAILS ARE A HOT MESS. The girl was slow and sloppy. She removed black nail polish that I had on from Halloween and got it all over my skin and cuticles. When I brought this to her attention, she mumbled something like, "later". Well, she never did anything about it after my continued requests to "fix" it and now my hands look dirty. She also hit all of my cuticles with her electric sander-thingy and made my fingers bleed. She got the nail acrylic all over my skin in under my nails in big globs. When I removed it at home my fingers bled. She also "rounded" my nails which I did not ask for or want. My nails are unevenly shaped. It was an awful and painful experience. I will not be going back. read more

I wanted a pedi and a fill with gel color. Pedi was fine very over priced for what they did and I even got the cheapest one. My nails were perfectly fine I had all my acrylics on still I just needed a little fill. She ripped a random one off, nothing was wrong with it what so ever it was just like the rest of them, then charged me $7 for it. I understand if it was falling off but the one next to it was about to fall off and she didn't even rip it off so i've come to a conclusion she did it just to get more money from me. After she put it on it looked nothing like my other nails she made it pointy and my nails are more blunt. The prices are just ridiculous and they're not the most friendly people. I need to speak up more before paying almost $100 dollars for a $10 quality mani/pedi read more

This salon has a very inviting atmosphere and is very clean. I had a great experience and was welcomed by each and every staff member. The salon has new ownership and it makes all the difference! I would highly suggest coming here. read more

I went there with my friend for her birthday. We both got gel, she got solid color, I got French. She got a man and he apparently was friendly and did a decent job on her nails. I, on the other hand, got a lady who seemed ticked the moment I walked in. She cut me a little bit with the cuticle cutter, which made my bleed, then used rubbing alcohol after that so it burned. She constantly stopped working on my nails to look over my shoulder at the tv and watch the show that was on. One time I accidentally bumped my nail and she had to fix it (took about 5 seconds to fix, not a big deal) but she cussed at me for messing it up (not acceptable). The entire time the lady was giving me attitude. My nails ended looking good but it was horrible experience. I will never go back. read more

My $50 gel manicure didn't even last the ride home! I get home and the paint on my big nail is ruined. That has never happened to me before, EVER! I called the salon and I didn't even get an apology and then he proceed to tell me that it was possibly my fault if I put my shoes on too fast. Seriously, it's gel... Think before you spend your money. I will never go back! read more

I went her for my second trip on Friday 12/1. Let me tell you, it will be my last time. All my nail tech did was try to up sell me on EVERYTHING. My pedicure was rushed. I wanted a dip manicure and I just want it on my natural nails, she tried to make me get tips, when I told her that she just rushed through it. Leaving bits of my cuticle all over my nail. She slapped on the powdered acrylic and then I was off. I liked it...until...they ALL CAME OFF TODAY! 4 days later...I am furious. I paid $73 for a mani and pedi and gave a really good $20 tip. I will not be going here again and I will be calling when they open to complain. Do not go here. read more

DO NOT GO HERE! Owner was very rude and lied to my face. They do not honor promotions that are stated in their flyers. Nail techs speak to each other in a different language while doing your nails. Makes you wonder if they are talking about their clients...VERY RUDE! Tips can not be placed on your credit card cash only. Wonder why???? read more

Been getting my nails done for years and this is my new favorite salon! It's clean, pretty, the people are super nice and they do a great job!!! I recommend this salon to everyone!!! Very happy customer! read more

So I never write reviews of businesses but this place is so amazing that I just had to. Their staff is all very talented and they do their best to make you feel like a million bucks! They offer complimentary wine and other beverages and the salon itself is gorgeous and very clean. Honestly this is the best nail salon I have ever been to. I am a nurse and have had patients come in with infections from nail salons so I am very weary of cleanliness. Definitely go to this place! LOVE IT. read more

OWNER "Jay" IS RUDE, UNPROFESSIONAL, ILL-MANNERED, NOT OF SOUND MIND!!! I called and made my appointment based the schedule the owner gave me with my requested technician. I arrived on time and waited only to have my technician come over to tell me that she was booked with a different client at that time. I went to another tech and after my appointment asked the "owner" (Caucasian man NOT the woman Tran who is listed as the owner) if it was typical to not be able to honor appointments because I was arranging my schedule based on their availability. He insisted that I had my appointment with the person I booked (she was with the other client not me at this time), told me I was "confused, didn't make sense, couldn't speak, was on drugs and inebriated" . The man clearly did not seem lucid or competent so I asked if he would like the police to decide which of us were under the influence and which was competent. I never raised my voice this man was yelling with staff and clients present and proceeded to lock the door and shout false accusations at me of being intoxicated and high. I told him the staff is great but as an owner his lack of professionalism is off the charts and that he is clearly not right in his head. It's a shame that a talented staff is represented so poorly. I couldn't even tip my tech because of the scene he made. This guy is a TOTAL JOKE. Such a pathetic display. All this because this man doesn't understand the simple business practice of appointments and when asked if that is to be expected so I can plan my time in the future, he goes totally of the rails. My money will go elsewhere as will my referrals and recommendations. read more

Don't let the fancy name, big venue and high prices fool you. I'd rather to go somewhere where they'll take care of me. I went in for a gel manicure. This is exactly what the guy did: take polish off, file nails, apply gel coat. He did not take any time to use any of the nail drills, to file them properly and when i would put my hands under the UV light it would get to like 15 seconds left (out of 30) and he would tap my hands as to tell me to take my hand out. Ive never been to a nail salon where the guy took a total of 8 minutes to do to my nails. The lady beside me was even surprised and said to me "are you really done". I went on to tell him he did them too fast, his response "yeah we do things fast around here". My nails were chipped in 2 hours, since he didn't let me fully dry them. Oh, and he charged me $35, where I could've gotten them somewhere else for $25. read more

This is by far the nicest salon I've been to. It's always exceptionally clean and the staff are all professional. Complimentary drinks are offered when you walk in and then you're taken right back for services. I drive over 30 minutes to get there but it's well worth it! It's conveniently located in a plaza with tons of parking. Strongly recommend read more

So I made an appointment online to get my nails done here and they asked who you would like to do your nails. I had never been there before so I just picked no preference and let them pick for me. I got an email right after confirming my appointment and also a reminder email the day of my appointment. When I showed up the girl at the front desk asked if I had an appointment and I told her I did. She said she wasn't seeing any appointments for that time and then asked for my name. When I told her my name she said Oh you made an appointment with Leo and he isn't here today. First of all, they were the ones who scheduled me with Leo because I never picked a specific person to do my nails and second, if Leo wasn't there that day and you can see that I was supposed to have an appointment with him then why wasn't I contacted in advance so that I didn't have to waste my time driving all the way out there and could have figured out somewhere else to get my nails done. Also the girl at the front desk wasn't trying to be accommodating or find a solution for me at all. All she said was well we are going to be closing soon. She could've said I'm sorry and asked if I would like to schedule an appointment for another time, but instead made it seem as though it was my fault and pretty much there was nothing they could do because they were going to be closing soon. So I just left and definitely will not be going back read more

GO TO THIS PLACE!! The place is under new ownership. The new owners Tran and Tina are very nice so is all the stuff. Great place to get your nail done will never go to another place again. read more

The atmosphere was beautiful and most of the staff were friendly but the woman who did my nails was extremely rough, and did a terrible job. She put the base coat on all over my skin and physically hurt me multiple time. There was acrylic all over my fingers when it was finished and she did not seem to care that my cuticles were burning. It was the worst manicure I have ever gotten. read more

Under new management. Never have to wait and all staff is very friendly. The have a huge selection of polish colors. I can request any design and they are happy to oblige !! read more

i was previous customer who hadn't been in to this salon in about 6 months. this is regarding a visit on 06/13/16. i will not return. i was a walk- in, and requested a manicure with gel polish. no wait. she shaped and buffed my nails with a file, then asked me to wash my hands. i did, then she got the polish. i asked her if she was going to soak my hands and do my cuticles and she said no, come back in two weeks. i told her that i wanted a full manicure, even pointing to the woman beside me who was getting a manicure. she huffed, got the dremel, and buffed my nails by my cuticles with it. never touched my cuticles. asked me to wash my hands again, so i did. came back to the chair, and she had the polish out again. again, i asked about the rest of my manicure, and she said no, that is all i get. by now, i'm annoyed and ready to leave. so i figured i wouldn't be charged for a manicure, i let her paint my nails so that i could get out of there. how wrong i was. $25! i asked why i was charged so much for just getting my nails shaped and painted, and the girl at the register tells me that i got a manicure. i informed her that i did not. someone else comes up - i believe she's the owner or manager - and asked me what the problem was. i told her that i had requested a manicure and only got my nails shaped with a file and painted. she then calls the girl up, who proceeds to tell me that i requested a polish change. i informed them that i did not have polish on my nails when i came in, and pointed to the sign-in sheet where i printed manicure. so then the two speak in Vietnamese- super rude! - and the manager tells me that i was not clear with her that i wanted a full manicure. i said that i asked her 3 times, along with pointing to the customer beside me stating that i wanted that as well. the manager told me - and i quote - oh, well. next time you can get what you want. excuse me?!? i asked what about this time? clearly, i was not getting a manicure. so i told them that there would be no next time. she had no answer either when i asked why she put "manicure" on my slip and charged me for it when i did not get a manicure. i can't believe that they had the audacity to treat a customer that way. in no way did she attempt to make it right. i will never return to this salon. if I could leave zero stars, i would! very disappointing experience. read more

DO NOT GET YOUR NAILS DONE HERE! I have been getting my nails done for years and never have I ever had such an awful experience. I wanted to get my nails filled for graduation. I came in with gems on one nail and the guy who did my nails Louis. Was giving me attitude about it and he continued to give me attitude the entire time. And then I turned my head to look at the polishes and he had the audacity to slap my hand to tell me to wash my hands. Literally hit me. I kept my calm and washed me hands. Bc who am I freak out at such a nice looking place right? Then when he painted them I asked for gems on my ring finger. This dude pulls out dollar store gems. ( i found them in dollar tree) and scatters them on the finger in no particular order. ( keep in mind when he is scattering them he is squeezing my finger so hard) so I look at them. Half of them are upside down. AND THEN CHARGED ME $15 FOR ONE NAIL THAT WAS ALL MESSED IT OT LOOKED RIDICULOUS tried explaining to him it's not what I wanted and he started speaking another language so I spoke to the manager about the horrible experience and she said nothing except took 5 dollars off Bc she didn't see anything. Wrong with the nails. Hm did I forget to mention that the entire time I was getting my nails done his girlfriend was hanging on his arm giving me dirty looks. What an awesome experience. My friend also got her nails done by Mimi she got French tips. She told me how rude her lady was to her. Cut her numerous times and then WE FOUND 3 pieces of HAIR IN HER NAILS the polish wasn't even applied good and we both ended up paying almost $50. You best believe I will be making a phone call to the state about this place read more