Came here on Friday for a groom, my dog was crying after his groom I thought that it was because he was cold and on Saturday I noticed these marks on his skin with discharge. They're close Saturdays and Sundays. It's now Monday and I've been calling the shop since they opened which is 9 and they haven't answered my phone calls. These marks are razor/clipper burns and he has more throughout his body. read more

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Hoy llegué aquí por primera vez, y encontré el lugar súper excelente. Tiene varios servicios de mascotas. La empleada que me atendió estaba muy amable y experta. El lugar ofrece comida de todos tipos de mascotas. Ofrecen bizcochos individuales, servicios de cuidados de perro. Hasta que ofrecen ciertas vacunas. Tenía una pregunta sobre una vacuna que no ofrecían, pero la empleada me dio información sobre endonde pude conseguirla. Recomiendo este lugarcito es muy cute y limpio A+ read more

Vip Pet Shop - Pet Stores Near Me - Los Angeles, California

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I love the way they bath my Zara shipdoddle. Thank you to all stuff. Thank you the service was excellent. Nails bath and ear cleaner. read more

Vip Pet Shop - Pet Stores Near Me - Los Angeles, California

My dog came back with red eye really swollen eye I went and told them about it they said it was my dog who wasn't letting himself so they forced him. Aren't they specialist on this? Why force a dog and not call me instead? I mean his white eye part was really red. Did they hit him?did they cut him? All they said was he was forced. Never bringing him back plz check your dogs when coming out read more

Vip Pet Shop - Pet Stores Near Me - Los Angeles, California

Definitely recommend the grooming services left my dog look extra crispy and clean . Smelling good they included a free little bow tie as well , will definitely continue to come back . read more

Vip Pet Shop - Before picture - Pet Stores Near Me - Los Angeles, California

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Took my pup for her first wash/combing at a groomer! They were so gentle with her and she looks great! Also staff was friendly, I had to reschedule my first appointment and they were super understanding and accommodating read more

Vip Pet Shop - After wash and combing - Pet Stores Near Me - Los Angeles, California

Excellent service! I got my dogs nails clipped. The person at front desk is kind and nice. The gentlemen who cut my dogs nails was nice and gentle! My dog pooped and he's stepped on it, I felt so bad but he was very nice about it. The service was quick! I recommend and will go back. read more

Vip Pet Shop - Happy dog! - Pet Stores Near Me - Los Angeles, California

Not sure if the complaints caused a change in employees but every time I go here, they approach Teddy with attentive care and compassion. Gotten her groomed here with no problems. They keep a profile of your pet to help keep track of services. Prices are reasonable and staff is friendly! read more

Vip Pet Shop - Teddy after her grooming here! - Pet Stores Near Me - Los Angeles, California

HORRIBLE CUSTOMER SERVICE If I could, I would give this place no stars. My mother went to purchase a harness this week for our dog, unfortunately the harness was too small. She went yesterday to exchange it for a bigger size and was treated rudely. The woman who was working yesterday, angrily and annoyingly told her "Can't you read the sign?! No exchanges or returns." My mom looked over and told her "I'm blind and not everyone can read such small letters. Instead you should inform your customers verbally before they purchase, that they cannot exchange or return." The problem wasn't that we couldn't exchange the harness, the problem was how the worker replied and reacted to a simple inquiry. Their level of customer service is the worst and we will never support their business again. Shop elsewhere, you'll save yourself an unpleasant time. In the end, after my mom told them she was filing a complaint with the consumer protection division of our local district attorney's office did they decide to treat her more adequately and even exchanged the harness. For those that need help with complaining about this business' practices or otherwise refer to https://oag.ca.gov/contact/consumer-complaint-against-business-or-company read more

Left my dog scared he is hiding in tiny places scared to be touched he went in for a hair cut (shaved) and his skin was ripped off in different places, very scared for my dog read more

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Not one to leave reviews but these owners have to be a joke. I've gotten grooming done by them before, set up an appointment two weeks ahead and show up and say they have no record and can't take me in. Reschedule just to come to the shop closed and only excuse is that they live far and can't open on time. These people don't know how to manage their time and I love to support small businesses but skip this spot and go somewhere else. Hopefully they close down soon. read more

If I could give no stars I would! Absolutely horrible place. Brought my dogs in for a bath and the lady in charge said a bath meant just a bath and then they would be placed in a dryer followed by a cage to await getting picked up. She quoted me at $25 per dog. She said she would not cut their nails or even brush them. Anal glands were extra as well. Another $10-$15 extra. Beyond rude. Place is extremely dirty as well. Dogs look miserable in tiny cramped cages. Hair all over the floor. Just dirty. (I took a peek in the back when I was asked to weigh my dog and she wandered) I wish this place would get shut down or something. Animal cruelty much?? I ended up going to Petco. All I needed was a copy of the rabies certificate and they charged me $25 per dog for their bath package. My pup was washed and pampered, nails cut, ears cleaned, anal glands, hair brushed & a bow to top it off! Petco all the way. read more

Vip Pet Shop - STAY AWAY FROM THIS PLACE! They should be shut down - Pet Stores Near Me - Los Angeles, California

Love this place!! My doggies loved their visit and we are coming back. They have a good variety of doggy clothes!! If I could I'd buy so much!! read more

Yea, sorry not worth$80. I have had better service elsewhere for $50. So far, petsmart, wowo(highland park) and of course vip have not been up to par. Compared to Olympic Pet Shop and Woori Pet Shop both in Koreatown are the best. I just hate driving from Boyle Heights and thought I'd give VIP a try, what a waste of money. read more

Took my frenchy in their for his first couple vaccines no complaints...different employees both times both where very nice

They are horrible people. They don't care about your pets. They are just there to make money. These ladies are mean. They smacked my puppy in the mouth when she got excited to see me. I always wondered why they never let me see the back area where they cut my dogs hair. They must of been hiding something. Please don't bring your dogs here! I recommend you pay a little more and find a place where they actually care read more

*DO NOT BRING YOUR PETS HERE* we saw and gave benefit of the doubt through these reviews. Yesterday 4/2/15 we brought two of my poodles one was cut alright. What really made me disappointed was that my dog got big scabs and rashes. When my mother called in to complain the lady who answered have horrible service with no concern at all. I heard her on the phone stating that my dog came in that way and they took pictures! If that was the case why didn't they say anything about our dogs! I knew bringing in my dogs yesterday was a bad idea these people don't look like they care about animals. They just see this as a business. Never bringing my pets here again I will be uploading pictures read more

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I was calling this place to see how much it would be to bathe and trim my dog. The first two times someone answered and hung up. The third time someone answered. I asked them how much, how long would I be able to leave her (just in case something came up), and if it's appointment only. He seemed very annoyed answering my question which made me uneasy. I try my best not to be annoying I just want to be well informed before dropping my dog off. He asked "so are you gonna make an appointment or what" and I told him I'll get back to you on that. He cursed and hung the phone up. Horrible customer service. read more

Do not bring your pets here. Plain and simple. I paid a total of $90 for my two dogs and I will never come back here. My dog was left with red rash marks (as if he was mistreated) and became very avoidant when he came home. I never had this happen until I brought my pets here. 0/5 stars in all honesty. read more

I have been bringing pets here for a few years now. I started getting my poodle/cocker spaniel groomed here. I have always been happy with the results, I can drop her off, and come back in a few hours with no worries. She always comes out looking very good, nails trimmed, and smelling very good. Plus, the price is very good, and probably the cheapest one can find around here for those services. Next I got a Chihuahua mix puppy who needed his vaccinations. I brought him here for all of his shots, There is never any waiting, and once again, the prices are great! They always treat him so kindly and with so much patience. They even gave me a coupon for a vet they partner with for low cost spay and neuter! Parking is not great, and this is a very busy area where two big streets meet, but I can always find a close enough spot on the street. The shop offers a variety of pet supplies, ranging from bird cages and food to dog/cat carriers, houses, beds, toys, food, collars, leashes and clothes. Overall, this place is great because they offer good quality services at considerably low prices, the service is pleasant, and they are conveniently located near me. read more

Friendly service. Good grooming and some very basic veterinary services such as parvo vaccines and deworming.

This spot is so gental with my dog when he gets his vaccines and the staff members are so nice I really recommend this place

I took my terrier mix today, she is 6 months. I had no appointment but they took me in. She got the basic grooming. I am satisfied with the service & the price. I do wish they had parking. Since they Dont give you a review of how your doggie did, I did ask questions and the girl seemed to know about my doggie. Over all I am satisfied. read more

Took my mini poodle to get fully groomed today, ladies there are extremely friendly, they worked on Luna Quickly, and the price was affordable. read more

I honestly wouldn't give them a star but I have to . Anyways , HORRIBLE PLACE EVER! They treat your dog so bad! They made me feel so uncomfortable, they were so RUDE! So pricy ! And the lady omg ! Just thinking about it makes me so angry ! She was so RUDE! Honestly go some where else . I think that your dog deserves better and I mean they charge. 50 petco charges the same , so take them there and is clean . Sorry but I don't recommend at all!!! BAD SERVICE !!!! read more

I guess I should start off by saying, I'm an okay person, when I go to a store I don't expect high standards. I understand that people are tired or they have problems in no way am I picky or want the best service so here is why my review is negative. Their service is horrible, I went today and all of the employees even the manager didn't know how to treat my family and I. I honestly would like there to be some inspection for their service, I promise it would be below zero. I wouldn't recommend this store to anyone for the anger I went through when visiting this shop. Not only that but the prices were too high compared to some other stores I have been to. Overall I hate to have to write a bad review but I feel it was necessary with the way I was treated and the way I felt I should be treated at the minimum. I've worked in shops where customer happiness is necessary I know there are difficult people but I can tell you that we were not one of those people. Maybe they all had really bad days but I recall going once before because our dog needed grooming and my dog was terrified, plus the lady who had given it to me was very rude, as if I had done something wrong when I had simply gone to pick up my dog. read more

These people are rude, untrustworthy, and incompetent. My girlfriend brought her dogs here twice before for grooming and was charged 35 for one dog and 45 for the other. They did an ok job so she took them back today and for no reason at all she was told it would cost 65 each dog. They claimed it was because her dogs misbehaved during haircuts but had never mentioned anything about that before and they also lied and said they had no record of her dogs being there before. The girl who told her that was not the usual person she dealt with and has beyond horrible customer service. My lady took her dogs to another place and gladly payed about the same price simply because the people were reasonable and seemed like they cared about their customers and animals. I wouldn't trust this place to cut a bums dreadlocks let alone groom our beloved animals... read more

I'm really surprised to see the number and degree of negative reviews. I've brought my cat, Sugar, here twice for a lion's cut. The grooming comes with wash, nail clipping, and the lion's cut. The customer service (dealing with both the man and the woman) has been friendly and excellent, never rude. The grooming services and cuts have been good. The price is the best I've found in LA. My cat never seems overly stressed after picking her up. All in all, considering the service, prices, and treatment of my cat, everything has been A+! I am a repeat customer and will definitely be back for all of my cat's grooming needs. read more

I'm extremely upset with this pet store/groomer. I have a pomeranian and the lady cut my dogs whiskers when I made it extremely clear not to cut them off nor cut off any of the hair from the face. Please do not shop here if you know what's best for your dog. Cutting an animals whiskers can cause harm to them. If you cut or trim your dog's whiskers, it will disorient him. With this reduced sensory input of information your dog may become shy, meek, timid, or unsure of his surroundings and might move in a strange way. He may even become scared, which can cause aggression in his behavior or a short temper. I will never do service with them again. read more

I came in to make an appointment to get my dogs hair cut and ask about pricing. Both women behind the counter were extremely rude. Every question I asked was either answered with sass or wasn't answered at all. It's as if they didn't want my business. I can't imagine how they must treat the poor animals that get brought to this establishment. Because of their horrible attitude I will most definitely be taking my business elsewhere. read more

I went in to VIP Pet Shop to ask about their cat grooming services and they were very approachable and helpful. On the same day I took my cat in to get a bath and nail trim for a great price. My cat was way too feisty for me to bathe on my own and now I'll bring him here to get the job done. I bring him home softer and cleaner than ever! :) read more

I have to give VIP pet shop credit for treating my 3 dogs with excellent care. I had a special needs baby last year and was not able to properly care for my 3 dogs as they are accustomed to. We were in the hospital for a few months & could not take them to their usual groomers in Los Feliz.. We were in desperate need of a local groomer and knew that it was a shot in the dark in Boyle Heights. I am so glad this place exists. It is tiny and it looks like they specialize in Birds based on the amount of seeds in the shop but they have been great with my 3 dogs. They leave smelling wonderful, the price is competitive to what we were paying for before but saving on gas since we can now walk to drop them off & pick them up. We have not used their pick up service yet but are very happy to know it is available in case of an emergency. We have had them vaccinated here as well and pricing is also very competitve. They are wonderful for special ordering our dogs dog food which will eliminate yet another drive to the Atwater Village. Next to our new baby our dogs are our world and we are very keen on them being treated well. Because they are a small location you get to know the people very well and they really do treat you & your pooch with VIP service. If you want personal service I would highly recommend them. They are not fully stocked in doggy merchandise as some other pooch boutiques but do not be afraid to ask for your special or usual item they might be able to special order it for you. Who knows you might contribute to them going from the Birds to the Dogs and expand their business. Thank you VIP pet shop and we look forward to using your services for a long time... read more

This place was terrible! They advertise (sign outside shop and when you call to make an appointment) $15 for 'small dogs' bath and their definition of this is under 11 pounds. Was told $20 (extra five dollars) when arrived. And then when my dog was weighed (at 10.73 pounds) price was increased to $25. Tried to argue that she is under 11 pounds, to no avail. When I picked her up I was charged and extra $3 for tax because I wasn't paying with cash. I loathe when business do this and have found they typically do this because they are committing tax fraud. Also, if you don't pick you dog up within a 1/2 hour of them being finished with your selected grooming procedure they charge an extra $15. read more

I've been taking my dog here for years. I've never had an issue with the service. My dog has never shown any difference in behavior. She's her usual happy self before and after taking her here. The building may not be the nicest and most fancy but the service that I've requested has always been great. read more

This has to be the WORST grooming experience ever. Not only was my dog badly groomed,, but she also obtained acouple of cuts on her legs and muzzle, but worst of all CUT IN HER EYE( as in the groomer INJURED her) I immediately called, and as i thought, they denied ever doing such and said it might have been soap in her eye. By the time i took her to the doctor(EMERGENCY room) her eye had swelled shut.There's no way soap does this and my poor baby did not want anyone to touch her face(she's extremely friendly and loving). She got better, thank god, but the doctor said it was a good thing she was brought in ASAP. this injury could have cost her either her eye or life if left untreated. My advice, DO NOT bring your dogs here. My vet bill was through the roof, and my baby suffered physical and emotional pain. This place was a painful and regrettable experience for us both. read more