Dr. Di Maio provided my dog Snowy with excellent care throughout the years. During appointments,…read morehe took time to explain treatment options to help manage his diabetes. As the years passed, Snowy experienced other issues with his heart, cognitive functioning, and balance As he was aging. I've always felt that the clinic staff and Dr Di Maio truly cared about Snowys well-being. Last Friday I had to make the extremely difficult decision to euthanize Snowy his quality of life rapidly declined. This was the most painful and hard decision I've had to make I couldn't see him suffering. Dr.Di Maio was kind, compassionate explained every step during the process. My two adult sons were there as Snowy transitioned over the rainbow bridge.. My adult son commented " He's really a good doctor". Thank you for your caring presence. Angela

My 14 year old JuJu had teeth extractions. Dr.DeMaio and his staff were AMAZING and all went well…read more Their communication and level of care was exemplary. The font desk women fill the waiting room with their kindness and patience. They adapt to the different personalities of the dog moms and dads. The dogs are treated with tenderness and care. I recently switched vets as the one we used to go to in South Novato went way downhill after an ownership shift. I'm happy I did!!

We are new to Novato and suddenly needed a vet for a foxtail scare. Dr. Turna and his staff fit us…read morein without any hassles and helped our dog, Winnie, right away. We got the meds she needed and some good advice about keeping her calm and safe. Everyone on the staff is friendly, and the office is very clean and efficiently run. Highly recommended!

Center Veterinary Clinic has been amazing. The staff is friendly, the doctor was extremely…read moresupportive, and they took the time to walk me through Pablo's exam. They even followed up with an email afterward, which I really appreciated. I was recommended by a few folks, and now I see why. Great vet -- Pablo will be coming here long‑term.

The staff at South Novato Animal Hospital are great. They are very kind and understanding. It is…read moreapparent they really care about our pets and the owner. Micki and Ava made sure I was comfortable and had Plenty of water while I waited. My cat was hurt badly from a mauling. He had to spend the night because he wouldn't allow anyone but Micki to touch him. They had to sedate him to treat him. The staff made me feel confident that my cat would be cared for properly. Thank you South Novato Animal Hospital for making a bad situation bear!!! I highly recommend them.

From the front desk to the Dr's and out again. It was a…read morevisit for Hammys ongoing anal gland issues.. Dr Benneto listens and offers great information, and knowledge..He really cares about my Hammy. He did his exam, gave clear instructions and we were out..Arielle and all the ladies at the front desk are so nice and attentive. Today Arielle was helping us.. Thankyou South Novato Hospital crew, Hammy and I appreciate you.

When my friend phoned me a few years ago with an unfortunate problem (her little baby (doggo) was…read morein bad shape and she had to make the heartbreaking decision to give her peace). I took her to SMAH and was absolutely blown away by Dr. Ortiz! Not only was empathy shown and patience had, the way she spoke to my friend was with nothing short of genuine compassion and concern. Fast forward, I have been summoned to take my friend to SMAH a few more times since. Every time, I am impressed with the professionalism and patience. They have managed to "fit" her in when she is "concerned" and do not judge or overcharge. Dr. Ortiz has taken a knee multiple times to enable my friend to hear and understand her. That is excellent senior client service. My friend is amazing, feisty and a bit demanding at times (85 earns you that right), but they handle it with grace and a smile. So, thank you to the team at the SMAH and especially Dr. Ortiz! I am throughly impressed!

We had been bringing our dog to San Marin Veterinary Hospital for years and had always appreciated…read morethe care we received. Because of that long relationship, what happened during our dog's final days was incredibly disappointing. After learning that our dog had terminal lung cancer, we were devastated and desperately looking for guidance from a veterinarian who knew his history. We weren't seeking treatment--we simply needed help understanding our options and support as we faced one of the hardest decisions a pet owner can make. The following day, I called multiple times asking to speak with a veterinarian. Each time I was told someone would call me back, but no one did. Instead, I was eventually told the next available phone appointment was several days away, despite explaining that our dog was terminally ill and rapidly declining. To make matters worse, the receptionist I spoke with during my final call was dismissive and lacked compassion. During one of the most heartbreaking moments of our lives, I was made to feel like I was inconveniencing the staff simply by asking to speak with one of the veterinarians who had cared for our dog over the years. Our dog passed away before we ever heard back. This experience was incredibly disappointing. After years of trusting this practice with our dog's care, we expected compassion and support when we needed it most, and unfortunately, that wasn't our experience. Because of what happened, we would encourage others to carefully consider their options when choosing veterinary care, especially if compassionate communication during difficult moments is important to them.

My dog had to be euthanized. The vet and the staff were patient, compassionate and throughly…read moreprofessional. For seven years these people cared for our family dog. They were are unfailingly loving. I cannot recommend them more highly. They treated my dog, Dude, with the kind of care that he richly deserved.

I am very unhappy with the difficulty in getting a prescription for my healthy dog. Costco tried 4…read moretimes to get approval from the country Vet for NexGard and HeartGard but Country Vet refused to renew, as per policy, except if I drove to their location in remote east Novato to pick up a hand written prescription to get it filled. They will not call in any prescriptions nor approve any pharmacy call ins for refills. But they have a club pharmacy where you can get prescriptions sent to you...just don't ask how much they cost! Not happy with this lack of a simple convenient service.

The supporting office staff and veterinarian was friendly and helpful. They were patient with my…read morechildren who were present at our first appointment at Bel Marin and incorporated them into the process. When I had concerns due to the vaccines the next day, they swiftly answered my questions and took action to make sure my worries were put at ease and more importantly, our new puppy was ok! It is clear that I have made the right decision in our vet hospital and will be recommending them to friends and family moving forward!

This place is wonderful. We have been coming here for decades. Dr. Sutton is the best very caring,…read moreresponsive and knows her stuff. We have had cats and dogs and gone to other vets but she is heads and shoulders above the others.

It has been five years since I've been taking my animals to Dr. Kelley…read more She's a wonderful veterinarian, very personable, and extremely intelligent when it comes to treating animals. I'm a no fuss, and less is more type of person when it comes to caring for my animals. My dog and new kitten are well loved and cared for at Dogtor Calls. The boundary Dr. Kelley McNair has about not accepting new patients is commendable; by doing this, we're assured that our animals are getting the best care, and not shuffled in and out in ten minutes. She listens to your concerns and a solution is discussed. If you ever get the opportunity to be a patient, please know that it's expensive and you get what you pay for. This isn't owned by a corporation, it's a one WOMAN show!

Having 21 breeds of dogs and over 13 casts and a pig Dr Kelley is awesome. You are in great hands…read morewith this a awesome doctor

Still the best; from the people working reception to the vet techs to the vets. You can tell…read morethis is a really cohesive team who strives for genuine customer service as well as providing the best care for our animals and human parents. It doesn't look fancy by any means but it just doesn't matter when you have such quality service and such sweet people working. Thank you ! !

First, let me say that we have been bringing our dog here for years and were quite happy with the…read moreservice, then we had to say goodbye to our dog back in May. We just got a new puppy and were expecting the same level of service. Not sure what happened in the last few months but the receptionist was VERY rude and didn't care about keeping us as a customer. The office manager didn't seem to care about our business either. I never thought we would be treated so poorly at this place given our prior experience but the rudeness of the girl at the front desk with her attitude completely turned us off. Will never be back here again as I don't ant to ever interact with the receptionist here ever again!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.

not sure if she is taking new patients, but dr. scheenstra is THE best rabbit vet i've ever seen…read more she saved our bunny's life multiple times, dealing with difficult dental issues that other vets have missed. thanks to her our 3.5lb dwarf bunny is still thriving after almost 9 years.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

I've had two separate negative experiences at this practice, and I feel compelled to share them…read more The most recent involved a bill of over $400. I had specifically requested the most comprehensive urinalysis available, because I had explained detailed concerns about my dog's health. What I received was a basic analysis -- and my dog didn't even have a UTI. The bill also included two small bags of supplements. When I asked for the test to be repeated correctly, or for a partial refund of $237 for the analysis I didn't receive, my request was ignored. I'd strongly recommend checking the details of any test results you receive here -- and comparing prices online before accepting any service or product. My second concern is far more serious. For over a year, my dog was limping. During multiple visits, the vets here observed her walking in and still only prescribed pain pills and anti-inflammatory medication -- never investigating further. No one identified the damaged cruciate ligament she had been walking on, in pain, for all that time. When I finally met the owner to explain the situation, she kept her back to me the entire time, never once looked at my dog, and sent us home with more pills. After years of unnecessary suffering and thousands of dollars wasted, I took my dog to UC Davis Veterinary. When I described her symptoms over the phone, they immediately suspected the cause, scheduled the right diagnostics, and confirmed the problem. My dog underwent a delicate surgery that, thankfully, went well -- despite the condition having been ignored for so long. Products here are also priced two to three times above what you'd find online. You are paying top dollar for a very high level of care that, in my experience, you are not receiving.