Booked with Diego party bus for my 30th. Soooo many good…read morethings to say. Merlin was on time, so communicative, very friendly, and accommodating. I had wineries picked out I wanted to go so when he picked us up he went out of his way to call each winery and make sure they were ready for our arrival which was really nice. On top of all of that, the bus was SO clean, massive, blasting with AC, and so modern. Everyone was so happy! 10000/10.

I spent quite a bit of time shopping around for a party bus for my daughter's birthday/military…read moregoing-away celebration, and this company stood out because of its great reputation and positive reviews. From the very beginning, the booking experience was excellent. They were quick to respond, offered competitive pricing, and were very flexible when I needed to make changes to our itinerary. Based on that experience, I felt confident that I had chosen the right company. Unfortunately, everything changed on the day of our rental. This was a special gift for my daughter before she returned to military service, and I wanted it to be a fun and memorable experience. Sadly, that's not what we received. The first issue was the air conditioning. The AC was not circulating throughout the back of the bus, making it extremely hot and uncomfortable. I asked the driver if he could increase the AC, and he told me there was nothing more he could do and suggested we close the curtains so it would eventually cool down. I trusted his recommendation, but it never improved. As the trip continued, more and more people in our group commented on how muggy and hot it was inside. To make matters worse, the bus felt incredibly cramped. We specifically booked the bus that was RECOMMENDED for groups of 10-18 passengers, yet we weren't even at the maximum capacity and everyone still felt packed together. Combined with the lack of air circulation, it became very uncomfortable. When I brought these concerns to the company afterward, I was told that the group before us had no complaints and that "it was 105 degrees in Temecula." I found that response incredibly dismissive. One group's experience should never be used to invalidate another customer's concerns. A simple acknowledgment and apology would have gone much further. The biggest issue, however, happened on our way to dinner. We had reservations at 6:30 PM, and from our previous stop the restaurant was only about 6-9 minutes away. One of our passengers noticed the driver had gotten onto the freeway and questioned why we were driving farther away from our destination. I went to the front to ask where we were going, and the driver confidently said we were headed to our next stop on the itinerary. His GPS showed a 30-minute drive. I immediately told him that wasn't correct. He handed me his phone, and I discovered he had entered a completely different address that was never on our itinerary. Because of this mistake, we didn't arrive at the restaurant until 6:51 PM and lost our reservation. We then had to wait for another table and rush through dinner so we could make it to our final destination. We lost approximately 30 minutes of the experience that we had paid for, all because of a preventable error. What made the situation even more frustrating was the driver's attitude afterward. When I called to let him know we had finished dinner, instead of apologizing for his mistake, he told me to "hurry up and round up your group and let's go." It was disappointing to be rushed because of time that was lost due to his own error. There was no accountability or acknowledgment from the driver. Even more disappointing has been the company's response. Nearly a full day later, I still have not received an apology or any meaningful attempt to make things right. The only response I received was that they would "get with the driver on the directions, even though navigating a pre-planned itinerary should never have been an issue." It's unfortunate because this company made such a great first impression during the booking process, but the actual service fell far below expectations. Good customer service isn't just about being responsive before the sale--it's about taking responsibility when things go wrong. Unfortunately, that's where this company failed. I truly wanted to leave a glowing review because the booking experience gave me high expectations. Instead, I left feeling disappointed that my daughter's special send-off was overshadowed by issues that could have been prevented and handled much more professionally.

Highly recommend SD Luxury Limos! We booked them for a bachelorette party for 20 girls…read more Rita was so helpful throughout the entire process and answered all of my questions. Our driver arrived on time and was great throughout the entire ride. We had a great time (:

Had a great experience from beginning to end. The girls in…read morethe office and our driver were great. The customer service was amazing. Highly recommend!

Booked the sprinter bus for my partner's surprise party and she loved it! Everyone had such an…read moreamazing time. The company does a great job decorating , communicating, and driving safe. Would definitely book again!

I hired Mystic for shuttle bus service during a conference in San Diego for a group of 20, with…read morevery little notice! Ameshia was professional, punctual, and genuinely went above and beyond to make sure everyone had a great time. It made such a difference to have reliable, beautiful transportation to tie our evening together. I will be looking for reasons to work with her again!

We booked with Black Onyx Limo for my cousins bachelorette party this weekend…read more Monica the owner was very attentive and so easy to book with. The driver Thomas was also extremely patient and respectful the entire night. We are so grateful!! Thank you Black Onyx Limo! You guys made her night so special!

I recently booked with Black Onyx for a work event and had an incredible experience all around…read more Monica, the owner was very accommodating and kind. She responded very quickly to my initial inquiry and during the booking process, Monica was always friendly and responsive in answering questions. The driver showed up exactly on time and he was also incredibly kind and patient with our long drive/event. We had a few adjustments that needed to be made to our route last minute and there was zero issue in accommodating them. Monica even was so kind to decorate the bus for the birthday passenger! I will be using Black Onyx again in the future and will recommend them to any future friends/family or clients. Thanks Monica!

Had a good experience overall nothing really to complain about they were prompt on Time…read moreProfessional and seem to give a very fair price and rate no complaints and would use them again if needed overall a very good experience

Nice driver, okay limo. For the high price, I was hoping for something sexier than the airport…read moreshuttle looking van we wound up with, but the kids got to the prom and home again afterwards so yeah. They're way less spendy than most everyone else I checked with.

Atouro was caring and considerate. He assisted with the controls, baggage, and baby seat. Company…read moreanswered all our questions and was at pickup spot early. Thank you very much. Made a memorable 40yrs birthday.

I have been meaning to leave a review for a while, but didn't have a chance until now. Sorry about…read morethat because they deserve to get recognized for what great service they provide. Initially, I used for a large group executive Mercedes transfer vehicle for several hours. Everything was very well thought out, punctual, and kind service. They are even willing to extend and give quotes for extensions if needed even though it was unexpected. I appreciate that. Vehicle was top notch, clean, and had waters. Driver always easily available when needed and ready to go and very good with communication. Then started to use for airport drop off. Very lux service. Picked up with a Escalade always very clean and shiny in and out, driver always dressed up in a suit and tie (nice touch), and they help you with all your luggage on and off. Waters waiting for you after a long trip. Recently, had come back and was at a layover and forgot to set up a pick up and called Mike. He was able to arrange a pick up within hours. I really appreciate it bc after traveling for 24 hrs all you want to worry about is to go to sleep and this was one less thing off my plate to think about. So, thank you 5 Star Transportation Services for all you do! And yes, I highly recommend them. You can't go wrong. I will continue working with them. I have them as my contact on my phone now!

Finest City Transportation took the best care of me and my wife on a last-minute trip from San…read moreDiego to LA. The service was incredibly professional, accommodating, and truly beyond catering. Everything was smooth, comfortable, and stress-free. Highly recommend!

Had a fantastic experience with Finest City Transportation. Everything was seamless from booking to…read morepick up and drop off. Rizwan and Fred are excellent drivers, professional and personable. Special kudos and a tremendous thank you to Fred who navigated an awful accident that happened right in front of us and his quick actions likely saved our lives. Fred's excellent driving skills avoiding the crash were nothing short of a miracle. Thank you Finest City Transportation for hiring amazing people who are kind, courteous and take great care of your clients.

Eric and Freddy are amazing. I wanted them for our wedding after riding in Eric's van for my…read morefriends bachelorette. Not only were they on time, flexible and super professional; but also so much fun which definitely contributed to the fun and girl-crazy atmosphere of a bachelorette. There were cups, ice, easily accessible Bluetooth for music and fun lights which set the tone. The car was in great shape and super sleek. I will continue to recommend SD Platinum Sprinters as there was not one thing I would have changed about my experience riding with them. If I ever need a sprinter I will always be reaching out to Eric and Freddy!

Highly recommend!! Best price I received out of over 15 quotes, easy and quick contract/payment…read moreprocess. Great communication via Yelp, Email, and Text. They are also totally chill and professional about us changing one of the stops. The van was so awesome with lights, glasses, and music, also very roomy. Our driver Eric was the best, very kind, great driver, flexible and really allowed us to have the best time!! Highly recommend, 11/10!!!!

HORRIBLE! Bad attitude from the charter bus driver, Luis. We booked a trip from Tijuana to La Paz…read more(20 hr drive) I tried to use the bathroom inside the bus and he turned off the bus while I was inside the bathroom (the bathroom only works when the bus is turned on). He told me to get off the bus and use a different bathroom at a restaurant. I told him it was busy inside the restaurant, and he told me "GET IN LINE!" "You using the bus bathroom is going to stink up the place"

Called them last min late in the day they set me up a limo with in 45 min booked them for 6 hrs…read morethey were promptly their to take us out and get us home safe highly recommend them will use them again!

Such a great experience. So amazing to work with I would…read moreuse this service again and again Feeling blessed to find a limo company that is so easy to work with.

Khaled was an amazing host. We celebrated a birthday and he went out of his way to make sure we had…read morea great time. Could not recommend more!