Frankly, I could do without a cell phone, but because my mom (bless her heart) saw something on Date Line NBC about how having a cell phone came in handy I signed up for this option. Thanks a lot, Anne Curry.. I used to be into cell phones back in the day, tried all the services, phones etc. Today, I find them rather bothersome. I don't like talking on them or carrying them around. Virgin's pay as you go thing is fine for now. Pros: -Item shipped quickly -Came as described -No contract -Customer Service has been decent. Cons: -Top up thing is a bit irritating even with a balance, have to keep topping up so not to lose the # and service. -Battery life sucks, but that's more the batteries fault. read more

Sure can get tiring playing the game of cat and mouse with mobile providers. I want to alert everyone to the nature of Virgin Mobile: I enrolled in a hotspot for $10.00 a month; it though charges you the full cycle it uses even if the month is almost done. Thus, I was charged the use of a mobile hotspot, and 15 days later charged again. I am also sure that many of you have these non-delivered or recieved text messages. My girlfriend and I (both with Virgin, both with iphones) send each other texts and sometimes receive them a day later--there is no connection to the number of bars displayed. I can see why Richard Branson sold this off. read more

Hello all so I've been pretty happy with my current until Right before Mother's Day weekend, so I called the customer service number a few time to confirm information on a promotion they are running, I decided to buy an IPhone for my mom as a gift for Mother's Day, I explained to the agent I needed the phone by Saturday or Sunday (I called in on Friday 8:00am) the agent explained that as long as I had a tracking number I can make arrangements with Fedex. So I got the over night shipping, paid, about 2-3 hours later I received a confirmation email, as I'm reading the small print, it's says orders made on Friday will not be processed until Monday or Tuesday. How is this over night shipping? I called customer service asked about the email and the confirmed the phone will not be received until Monday or Tuesday, needless to say I was upset, I explained to the new agent what I had explained the first agent and how I needed the phone by Saturday's Sunday for a Mother's Day gift. We were going back and forth about it and I told him that if I wasn't going to get the phone my the time I needed it why did I pay extra for over night shipping and that I wasted to cancel my order and get a full refund. He processed the cancellation and let me know since the order had not been shipped out yet I could get a refund in 24 hours. I was upset due to the fact that now I didn't have a Mother's Day gift but left the issue-like that. Monday I noticed I haven't received my refund, I called customer service, just an FYI I called 4 different times spoke with "supervisors" all 4 times and their reply to my issue was....since the phone was shipped out already you have to ship the phone back to us, until that happens we will not refund you your money. SO why did one agent tell me the phone wasn't shipped then they shipped it out anyway and now they are holding my money. I never took possession of the phone, it's been 5 days with out a refund. I've tried to contact corporate office with out any luck, customer service refused to give me a corporate office phone number or email. I posted on Facebook and they told me the same thing call customer service. Please see below for our conversation. If anyone has a corporate phone based in the USA please let me know! I don't see why it's so hard to get a number, I guess I'll have to contact spirt which is the owner of Virgin Mobile. Please help!! read more

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Signed on wtih Virgin after paying the same price for 3G service at Sprint and this is just the prepaid department of Sprint. So looking at other prepaids, this seem better than T-Mobile's 100 min plan for the same price. The only thing is that T-Mobile can use any T-Mobile or unlocked phone. I had to go buy a Virgin Mobile specific phone which is more expensive than a GSM phone or even Sprint phone. Just to warn you, if you decided on getting the iPhone, they don't sell replacement sim cards anywhere. Virgin Mobile customer service is the worst. Agents will tell you anything so they don't have to deal with the problem. I thought sim cards were not reusable like in GSM phones so called for a replacement, they sent me to Apple who doesn't have any sim except for At&t, T-Mobile, Sprint and Verizon. The worst customer service was when migrating my number from Sprint to Virgin, they almost lost my number. I had to contact Sprint and speak with 5 different people for hours to be able to save my number. When porting your number from one company to Virgin, make sure you have 2 things; a land line which you are calling from a Wifi to program the phone. The agent who was handling mines kept saying they will call me back when done then killed my temporary number at Virgin and my primary number with Sprint. When calling back, their agents kept saying to ask me to call back 24-48 hrs. Meaning call back when they are off their shift so another person has to deal with your problem. Luckily I didn't listen, and was able to rescue my number. Just wasted a whole day listening to their advertisement for Virgin Mobile Live. Funny thing is that they couldn't even get there own commercial correct; one of the band members correct what an agent said. read more

Virgin Mobile - Mobile Phones Near Me - Warren, New Jersey

Virgin Mobile, your 90-day probation is over and you're a keeper. Tech support to help me set up wireless capabilities was professional, patient and efficient. Topping up each month couldn't be easier. And, I absolutely LOVE playing with all the cool features on my phone, especially taking pictures! read more

I've had Virgin for years now with a clunky flip phone-not a big deal since I'm not wedded to my phone. It made calls, could access ebay and other sites when I needed it. Then came the Droid phones and $25 per month unlimited Data, Text and 300 mins Talk. Perfect! I love my Samsung Intercept and everything it does. I pay $300 a Year and get more than my friends who have Verizon-to be fair, Verizon has a larger network but I have spent a lot of time sitting in a Verizon store while a friend gets their phone problems fixed - -or Not.. I agree that their Customer Service is almost nonexistent but I really don't need it. The phone does what I want and the price can't be beat read more

Scam artists, they will send you a refurbished, bad performing phone when they claim they are new phones. Stay away, I wish I would have went to this yelp page in March before I purchased a phone from Virgin Mobile..those commercials of $35 got to me..don't let it get to you..BUYERS BEWARE I am stuck with a bad performing Samsung Galaxy S3 read more

I love Sir Richard Branson's ideas and innovations. We had 2 voice and 1 data account since 2011 and recommended Virgin Mobile to folks who needed flexible affordable cell and internet/data services... IF LACK OF RESOLUTION, GROUND HOG DAY CLASS SUPPORT, and BLATANT ignorance of escalation management damaged my reputation of a company I wanted to love, when from January 2013 to yesterday, Virgin Mobile bent over backwards to show how very much they did not care 'despite' the twitter account @VMUCares. Having the right talent on your phones and social media creates the experience your customers will experience. I love to talk about great companies. Sadly today's blog is my sharing of a personal experience about a situation I wish would have been responded against a company whose brand I loved! PROBLEM: 5 months of failed calls with drop rates at around 90% failed on 2 peoples accounts. We went through 48 hours of dual troubleshooting where we also tried buying a new phone, getting a new number, before they began the "tower upgrade story in February March, we had hopes social media might solve what their service center failed to. No in fact they compounded and drag it out. Virgin Mobile USA is located in Warren, New Jersey, United States. I was told Virgin runs on Sprint's "B" towers so service I suppose is unpredictable. When bad is an epidimic how does a social media savvy company respond? The answer defines much about what the company is, and I daresay I am disappointed, because I LOVE the brand and Sir Richard Branson, but this abysmal failure to respond, deliver or resolve is something I am proud to be done with as of today. VIRGIN MOBILE: You could hear a call drop. I love to talk about great services, and I recommended Virgin Mobile as one of the most affordable and effective no contract plans, until we moved. In January 2013 we moved to Pleasanton, CA, and the problems seriously began. Problems that Virgin Mobile was happy to have us running around paying full price, buying new phones, and all the time, from February until June, telling us the performance was due to the towers being upgraded. Not sure when they would be done.. If coverage is so good? Why is it bad? That is the question I would ask over and over again The answer became clearer, and clearer. In the end it comes up to this. Virgin Mobile did not care about performance problems or the customer experience. Now if 90% of your calls drop, and YOU KNOW it, would YOU reimburse the bad experience? Virgin Mobile says no! They can not reimburse, they told me after being dropped from business conference calls, clients, customers, my kids in an emergency, my parents telling me of the death of my Grandmother. You see to Virgin, its just a drop, not EVERY SINGLE TIME your call fails, at a rate of 90% dropping, and not being able to reconnect or stay connected. Just because someone has a Facebook, Twitter, Customer Service, and Email does NOT mean they care about creating a positive customer experience. After calling repeatedly and spending over 48 hours on support calls where we were told to get a new phone, a new number etc between January and March, we began emailing and tweeting. Twitter: 48 tweets from February 3, 2013- June 20, 2013 I requested assistance. Phones have got to work, I asked them to fix or reimburse.. Instead they apologized. I had to trial another account, I did T-Mobile have NOT had a call drop since. I asked them to reimburse the time I went without a working phone to my husband's account so HE can wait until they fix the towers. They failed to call on 3 promised calls, declined my request to follow up or reimburse. https://twitter.com/search?q=%40VMUcare%2C%20%40dawnckhan%20%40VMUcare%2C%20OR%20%40dawnckhan&src=typd Email: 45 emails from April 2013 until yesterday , when my husbands contract was up for renewal, requesting assistance, resolution, escalation and compensation for paying 100% and getting 10% service. So they had 2 accounts, 2 attempts to make it right. They stayed at sorry. Sorry is right. You are hurting a good brand here people!! Lack of response does hurt the ones who want to love you! read more

After 4 replacement phones, it appears we finally have Virgin Mobile service working for me. Started with the update coming to the second phone...and that phone losing its ability to ring. 1 replacement sent, got the update completed and after, my battery would die in 18 hours. The update apparently triggered applications to start spontaneously, applications that I do not use, and this caused my battery to drain extremely fast. Called Executive escalations and started to work with Jamesha, who is truly a STAR. We troubleshot the phone, reset it to factory several times, redownloaded the update, but to no avail. The next replacement was sent out. Next replacement arrives and we are unable to download the update. Time for another replacement. Next replacement is sent and it looks like everything is working, the update downloads and then the screen goes blank. Removed the battery, waited a minute, replaced the battery but nothing comes up on the screen. On to the 4th replacement, this time being sent with the update already installed. While there are still applications that I do not use starting up by themselves, the battery life is back to about where it should be. Let's see what happens with the next Android update. read more

Most horrible cell phone carrier ever. When I first started with Virgin, it was great. Now, they've switched to IPhone and it is horrible service. I'm switching carriers next month. The last several months thus company has been the worst to deal with. I can't get good reception, even the day after I top up. It says I'm still at the bottom of the barrel. They must stream everything to the iPhone's first. I am so done with Virgin. This is 100% the WORST company to deal with. I hope they're happy with their decision, because I tell every single person I know not to use Virgin. read more

Online support or phone support for new customers is almost not available.I tried 3 days in row before be able to talk to a rep who barely spoke English,was in Mexico, and was unable to open his Virgin Mobil website.They will ship you a phone, but no return address is provided. Absolutely.. No..No to spend your money with these scam artists. read more

Sold us a defective phone and after I called them immediately after opening the box, they will not refund because they said it's been more than 8 days since the purchase. We only got the phone 3 days ago and activated it today. Horrible customer service!!!!!! read more

Virgin Mobile is the worst!!! I think I have used (or still do) every major cell phone carrier and I have had problems, but nothing that Virgin Mobile couldn't top. I didn't actually sign up with them. I got a Helio for my daughter 2 years ago because it had unlimited phone time, text, internet, GPS, etc. The Helio Ocean model lasted about six months before it underwent a systemic breakdown - screen wouldn't work, phone just shut off when it felt like it. Fortunately it was insured so I had it replaced. It was replaced by a rebuilt unit. Then the hinge went and it was replaced with another rebuilt - and the hinge went again. Now I know that's the manufacturers problem but it was only the beginning of my problems. About halfway through the two year contract Virgin Mobile bought them out. That was the beginning of the service problems. I guess the most annoying part was the fact that their customer service is located in - the Phillipines. Whether you call to inquire about a bill, make a service change, cancel your service or whatever, you will talk to what sounds like a robot. Rest assured, it's a person - one who has made an effort to learn English and is now communicating with you robotically using a script with no room for deviation. The result is that what should take a minute or two takes ten or more. After a few minutes you get tired of hearing, "Sorry about that, Pole." (My name is Paul.) When you ask them to please stop apologizing the response is, "Sorry about that, Pole," one more time. Whatever your problem is, they can't fix it. When you ask for a supervisor you get handed off to another crew member who has no more of a clue than the first. Definitely ask for employee numbers and names. When I requested the supervisor's supervisor guess who I got? That's right - the first person I had spoken with. Complain loudly enough and you will eventually get to speak to someone somewhere in the Mountain Time Zone - at least you're back in the states - but still no deviation from the scripts and of little help. Mystery charges? Pay them. It's easier. Cancelling your service? Good luck. You will speak to a rep who will give you his "supervisor" who will then turn you over to another department to try to convince you to stay. I tried to cancel my service and was advised that there would be a $175 charge because I was cancelling early (12 days). I asked that my account be cancelled effective on the expiration of the contract and was advised that that was not possible. I had to call back the day it expired. So I did and, after going through three more people, I was told that my contract actually went to midnight and that I had to call back the next day to cancel unless I wanted to pay the $175 cancellation fee. AND, because the next day would constitute a new service period I would be charged for it as well. I will never fly Virgin Atlantic nor will I use or buy any product or service that has "Virgin" in its name. I can't even begin to imagine that their service or customer service will be any better, although it's hard to imagine that it could be much worse. My advice is to use T-Mobile, AT&T or Boost. They all have minor problems, but nothing like Virgin Mobile. If, for some reason, you can't get AT&T, T-Mobile or Boost, try any minor carrier. After that, try carrier pigeons. But NEVER for ANY REASON use Virgin Mobile. I read Scotty D's review and I can only imagine that he works for Virgin. His review even reads like an ad. PLEASE, don't even think about trying Virgin Mobile without talking to at least 3 friends who have used them for at least 6 months. You will regret it. read more

VM discontinued service without warning due to a network upgrade at sprint in the middle of my billing cycle. Was told I had to purchase a new phone and calling plan to reestablish service. I complained and they offered a refund of the last billing month ( I hadn't used even a fourth of my voice minutes for the month). I then quit virgin mobile and went with a different carrier assuming I had the refund coming. Received voice mail that my refund was cancelled as I had made too many calls, even though I paid for minutes not calls. Voice and text paylo plans don't count calls. Classic bait and switch tactic. I still can't figure out why they didn't just discontinue service at the end of my billing cycle; instead they took my monthly payment first and then discontinued the service cutting short my month by 17 days. read more

I signed up with Virgin Mobile because of the HIGH ACTIVATION and MINUTE CHARGES of the other mobile phone companies. I wanted to have a phone without a long-term contract because I travel and work in other countries. My main beef with VM is the CUSTOMER SERVICE! First, the automated, voice activated menu didn't have the option I needed so I went around and around for minutes trying to get an operator. Second, of the times I called, many times I had to deal with UNPROFESSIONAL customer service reps who gave me attitude, spoke over me, didn't give me options, kept me on hold for huge lengths of time and ON TOP OF THAT, DISCONNECTED ME. I had 2 very nice customer service reps, but VM should be doing better. It's disgusting to see the lack of customer service given to VM customers. read more

I had the worse experience with Virgin Mobile today. They have excellent prepaid deals but the main issue is getting your phone to work! I have the LG Optimus V. This phone is great and all but the service can be horrendous at times. When the service is good, believe me, its great! But when it decides not to work out no where, it's a miserable experience dealing with technical support. I was put on hold for over 40 minutes and they kept transferring me to another tech support rep and all of them kept telling me to do the same darn thing over and over again. Virgin Mobile gets 5 stars for their prepaid top up card prices but 0 stars for their service. My phone right now can't make/receive calls and text messages. The worst part about this whole ordeal is that I just topped up my account the other day and the best thing Virgin Mobile can do is file a stupid report. read more

I've had Virgin Mobile for the past year and a half. They are pretty good. They have decent prices, an alright website, and they have unlimited plans which is what i live for. I took a star off because they have the worst customer service in life. Whenever I need to call I am stuck talking to someone with a robotic accent who has no idea what I am saying and vice versa. It's hell. Otherwise everything's cool. read more

Pros: Pay as you Go - no contract and text bundle $10/1000 per month BUT... Cons: Sharp business practice means that even with autopay activated the text bundle service doesn't renew automatically so you end up paying $0.15 per text in bound and out bound because the autopay doesn't kick in. We paid $130 last month for what should have been $10 of texts. Virgin Customer Service no use at all, when you eventually get through to a human being... read more

If there ever was a worst phone, this is it. Being on a budget the prices seemed reasonable. I try not to spend more than $100 dollars in 6 months. So when I didnt buy new minutes. They cancelled my exsisting 150 minutes. I can only say that i am the asshole for buying into this ideology. But check this out. I cant wait to take a sledge hammer to this piece of shit. read more

Whatever you do, do NOT purchase Virgin Mobile if you plan to surf the web. Their broadband speeds make that old 2400 baud modem that you used to access AOL back in the 1990's seem like a supersonic bullet train. Sometimes it takes me over 2 minutes to download a basic web page. That's ridiculous. I'm surprised my iPad Still works because countless times I've wanted to bash it against the ground due to mere frustration. One more crappy experience and I don't think I can refrain the urge much longer, so I'm looking to jump ship and choosing another broadband provider. Verizon here I come... www.verizonwireless.com read more

Bunch of thieves.... Upgraded my phone and added on a Nintendo Switch for my Nephew for Christmas. Got it out of the box checked it and screen was ok and switched on.. thought it was ok. Came to Christmas and the charger port is broken. Called Virgin Mobile only 14 days return and Nintendo will deal with it after 30 days but will cost me £157 to repair. They are not interested in dealing with the complaint and basically told me it wasn't their problem.... If I could afford to buy out my contract would. Will never do another contract with them and just switched my home provider as well. Well done Mr Branson on sitting on your private island while providing the worst service ever.... read more

Late to the party, I hooked up with Virgin Mobile for my first pay phone under the payLo deal. The phone service works ok. It is customer service that is a problem. I know they are trying, but they are, at times, hard to understand and they have trouble understanding what I'm calling about. I am often put on hold while the customer service person checks with a manager. I was nervous about giving them my debit card number, but the charges went through correctly. The website isn't always accurate and doesn't always work right. I began with the prepaid 400 minutes plan for $20/month (after buying one of the cheapest phones (Samsung). The camera on this phone is pretty much useless. Pictures are blurry and often undecipherable. I didn't last long on the 400 minute plan. I recently updated to the $40/month unlimited talk and text. Yes, I recently sent my first texts and I much prefer email. I guess I'm showing my age. Is $40/month a lot to pay for unlimited talk and text? I don't know. Should anyone be able to contact me 24 hrs/day? Nah, I don't think so. Will switch back to just having a home phone soon. read more

This is the WORST phone company I've ever had to deal with. Trying to reach a real person on the phone is IMPOSSIBLE- plan on spending at least 15 mintues every time you call trying to get past "Alex". Furthermore, the plans don't make any sense, they sign you up for automatic bill pay but then continually send you text messages telling you your account is low and to "top up".... only to charge you for credits you don't need. Virgin mobile may be the cheapest option out there... but its not worth it once you factor in all the headaches you will get just trying to do basic things like pay your monthly bill! read more

I jumped at the great prices offered by Virgin Mobile. I got a great phone at a decent price. I had been with T-mobile for almost 8 years. It was unlimited everything for about $90 a month, so unlimited date, texts and 1300 mins for $45 a month sounded great. It was a good, but i should have know from the moment they had trouble transferring my phone number from tmobile. I had to pay to keep my tmobile phone on because the Virgin agent messed up the number transfer. Grrr... They did however, try to remedy this by saying they would credit me 300 minutes. (I did not receive my minutes, until i called to ask about them 2 months later... they apologized that the agent did not follow through, but they found it in their notes, and finally credited me the minutes! NOW THE WORST PART came when i cancelled. I got a new phone service, so i called to cancel on Jan. 4th. I was told my payment was already being processed and the call center agent was unable to stop it from processing. She said i would have to call back the following morning when the correct department was open & not to worry, that i would not have to pay for it. Called the following morning and was told that i could not receive a refund because i had received new minutes at midnight (ON A LINE THAT WAS CANCELLED !!!) The agent said she had to escalate my case to a higher department -"not to worry, i would receive my refund" and the agent said i would receive a call back from Virgin mobile in the next two days. Not hearing from them, and seeign no refund to my bank account, i called back on January 10th. I was told that i could not receive a refund because the line was deactivated and they could only refund money to an active account. I was told the first 2 agents told me false information. Then, asking to speak to a supervisor, i was informed that my call was not escalated because they could not escalate refund calls. Then, i was told that i could not have a refund because the payment cleared at 8:08pm and i did not call until 8:14 pm on the 4th. I was told even if i contacted coorporate, i could not have my money back - even though they admitted there were no new minutes applied to my phone for the money they took. i called my bank and they confirmed that the money did not even leave my account and no payment was made until january 6th!!! Very good rates if price is your most important factor, but VERY POOR customer service and dishonest agents!!! So not only am i out the $90 i had to pay Tmobile to keep the line active until Virgin agents could properly transfer my phone number, but until my bank completes the wrongful charge claim i am out $49.19... The worst part is that the largest part of my last 2 months of minutes, went to Virgin America ( who's call center has been crashed for over 2 months and took hours to get through for someone to fix my flight issues!) I have always admired Richard Branson and his entrepreneurial spirit, but maybe he needs to look again at what companies he allows to bear his signature trade name!!! After all this, i will say - my brother has virgin and has no problems :P read more

Virgin Mobile - the Yugo of Wireless Internet Access. This is not a review of the Warren NJ Virgin mobile store. It is a review of Virgin Mobile's internet access in NJ and metro NY. About a year ago, I purchased a MIFI 2200 card so I could access my email on the train and when traveling. Based on my experience, the service ranges from pathetic to anemic. It is virtually worthless. Don't try to use it with Outlook, which is a clumsy pig and imposes all sorts of overhead. (Think of Outlook as the software equivalent of a Kafkaesque nightmare.). Virgin mobile hardly works with less cumbersome SMTP access. Any web surfing is a comedy act. The service is basically unusable. Aside from that, you should love it. read more

I tried to purchase a broadband2go mobile hotspot using their website. The transaction did not go through and stuck in pending status although my paypal account was charged. I emailed the address they have with PayPal and I got an email saying that they don't handle this and to call a 1-800 number. No one answers that number! Now I have to file a grievance with paypal to get the charge refunded. read more

Absolutely god awful! Ever lost all bandwidth in LA of all places??? Slow internet speed if you have any at all! My biggest pet peeve with them concerns customer service and "topping up". I once had a plan that automatically took money out of my account every month. For whatever reason, I no longer have this plan and I have no way of reinstating it as there is no way to talk to a customer service agent! Seriously, none exists! The website is faulty and the bandwidth is so slow after your minutes have been used up that it is impossible to use for topping up. I don't know why it costs something different every time I top up, but it does! These are also the morons who reunited The Police for the biggest musical disaster of all time. Need I say more? read more

These crooks 'steal' minutes from my account at the rate of 3-4 per day. Customer service insists I'm making calls even when the battery is out of my phone. They don't listen to me when I tell them the phone is disabled. AWFUL customer service. They just hang up on me now. E-mails are all cookie-cutter responses and you just get one response then it's on to a new rep who usually says the same thing the first person did instead of responding to your complaint. 20+ calls and a dozen emails and I'm no closer to a resolution. Worst experience with any company - ever. Epic fail. Stay far away from these bozos. read more

This company stole my money, stopped my service for no reason, lied to me about why, told me everyone in the entire San Diego area with their service was suspended for 72 hours due to tower repairs, and did nothing whatsoever to help with anything at all. read more

I have been having trouble with my Virgin Mobile broadband lately--it keeps kicking me off for no reason. I have called tech support twice. The first time the rep was somewhat helpful. The next day it was all happening again so I called again. The lady was no help whatsoever, and I could barely understand her. She wouldn't listen to my problem and didn't offer a helpful solution. At the end of the call she asked if she had resolved my problem and I said, "no, not really," and she said, "Great! Have a good day." I am only staying with them because the devil I know is better than the devil I don't know (i.e., another company that is probably just as bad). read more

The worst customer service loop ever, no way to get help from Virgin Mobile on line or by calling the "Help" numbers listed. They obviously do not care about customer satisfaction. The only way to resolve my problem is to delete the account. Horrible service. Do yourself a favour, avoid the frustration I've experienced and stay away from Virgin Mobile. read more

Horrible customer service. Bought an iPhone 8 for my daughter. It arrived with a crack in the screen. And the price went down $100 the day after I ordered it. Called customer service right away. They said they would send a new phone out and we would return ours in the same box. And they would credit us $100. No phone came, and no credit either. After four days I called again. Got a different rep who said that they are not sending any phone out, and not giving me a credit. The first rep basically lied to us to stall for time. Second rep said I have to return our phone, and she would email instructions. Again nothing, just a delay tactic. Entered a case on the website to return the phone, again nothing, more delay. Finally two weeks after first making contact I receive an email stating that "sorry the return period has now passed and it's too late for you to return the phone". Please never purchase a phone online from Virgin Mobile unless you want to be treated very poorly by their customer non service. read more

I have been a Virgin Mobile (VM) Broadband user since August, 2009. Recently, there have been problems with data-streaming in my area (Hudson Valley) and the tech support has been of no use. Last week, I called with the same problem and the tech support told me we would be reloading the software "Everything would be fine." SInce then, my mobile broadband usb is not accepted by my system and error reports say it is non-functioning. Further tests in my operating system indicate that indeed the usb is functioning... So VM said they would overnight me a replacement usb. It never arrived the next day, I called and they said it would go out that day, it didn't. The third day I was told it was out-of-stock and to look at the next week. I checked and there are usb's available for purchase through VM online, but not as replacements. Today, a week later, I was told that something may happen in 3-5 business days. I asked them to send a usb modem from their retail sector and they declined. VM reprogramming instructions caused this issue and VM refuses to do what it takes to correct the problem they caused. I DO NOT RECOMMEND VIRGIN MOBILE BROADBAND SERVICE OR USB MODEM. read more

I bought a Virgin LG Optimu Elite four days ago. I can't get Internet service, most of the apps don't work, I can't make calls, and many of my texts don't go through. The salesperson at Best Buy told me I have 30 days to return the phone. I really hope I can get my money back from this garbage. read more

I purchased a Virgin paylo aspire phone on line for my sons birthday on march 8th,It was delivered by FedEx left in the rain in my flower garden.The outer box was wet but the phone seemed ok until he had it activated and a black line was across the top of the screen.we took it to the virgin mobile store and the lady there said it had been dropped.I called fedex and they told me to call virgin mobile.From 3/12/15 to 3/26/15 I have been calling Virgin mobile only to get the run around by Kevin,Rona,Marcus,Tara,Kath and Rafe. Well guess what I still don't have a replacement phone. I will never ,never buy anything else from Virgin mobile .BUYER BEWARE..My next step facebook to tell all my friends and the BBB. read more

The abridged version goes like this * 5 different credit cards * 37 failed transactions * 2 calls to personal credit card/bank companies * 7 calls to Virgin mobile customer service that consisted of: o ~9 different reps o 3 tiers of customer service (top t o ~3 hours of talk/hold time * And a 2 page letter detailing conversations and what happened throughout the day. All over a $65 phone with no resolution at the end of the day. Following 2 days were comprised of 5 email correspondences all of which their customer service both used cut and paste language until they responded to my complaint on twitter. I found out quickly, although it seemed promising at first, that this branch of their customer service was also unwilling to do anything to really bring resolution to the matter besides tell me they are sorry for the inconvenience. I have a $25 per month plan, which they no longer offer, but would not recommend them to anyone who cares AT ALL about good customer service. read more

I was a Virgin Mobile customer for 3 years, and I experienced 3 main downsides: First, a lot of calls go directly to voicemail although I'm clearly in a high-coverage area (including downtown Washington DC and including my home address); I reported many of these to VM, but they occurred throughout my tenure with VM. Second, customer service is via the VM Community. So to get help you must post your question and wait for a VM agent to help you; frequently the agent then asks you to private-message them with details, but then sometimes one agent takes over for another and the direction of the help changes, which is all very confusing: Lots of mixed messages and ultimately unsatisfactory service. Finally, VM will let new customers bring their own phone but *not existing customers*. This was the final straw for me: This policy was unclear, and when I asked Community agents for help, they were bureaucratic and unhelpful. And get this: To transfer my phone number to my new carrier, I had to ask a VM agent for my VM account number. VM doesn't display your account number on your account. This was an all-around unsatisfying mobile experience. I only tolerated it for 3 years because of the low price, but I found another low-price mobile carrier with better service. read more

virgin mobile is by far the greatest mobile service i have ever had! i never need to worry about a lame contract or paying them up near or over $40 a month in fees. all i do is get a phone and a top up card from target, wal-mart mart, safeway, and many other locations. i can choose from the hottest phones then add the amount on the top up card into my phone and i use it when i want how i want. i don't need to worry about paying a huge bill every month i just get a new top up card as my credit gets low. i can do the things with virgin that other carriers offer like download the hottest ringtones, surf the web, text and so many other things. the virgin mobile service is really great if you don't use it as much as you only pay for when you make calls or text. you don't pay unless you actually are using the service. i swear i'm so glad i went the pay as you go route as i'm saving hundreds of dollars every year. take my advice and at least give it a shot read more

Virgin Mobile - Mobile Phones Near Me - Warren, New Jersey

Virgin Mobile online sales suck. If your going to buy a virgin mobile phone, I suggest getting it from an actual store. I recently bought a brand new iPhone SE. There was nothing wrong with the phone, but when I got the phone it wasn't what I thought. Brand new, still in the box, I called customer service and stated that I would like to return this phone for a bigger one. One with a bigger screen. Customer service told me to send it to their returns center at 2675 Reeves Rd., Suite 190, Plainfield, IN. And once it was in the mail, to call them back and give them the tracking number from the postal service. No problem, easy enough. I did just that, mailed it back in the original packaging, and got a tracking number for shipment. I call them back to give them the tracking number, and now the rep tells me there are no returns after ten days. Starting from the day it was shipped! My receipt says 30 days! So got plenty of time left, according to my receipt. So I told the rep that I already shipped the phone, he tells me to go and get it back, "it's in the freakin' mail"! Basically he tells me I'm beat. No refund, no phone. I still have the receipt that states 30 days. So initiate a complaint through their web site, and another rep tells me the same thing, 10 days! Ok, not one rep asks to see the receipt that I have stating 30 days. Luckily I used paypal credit to pay for the phone. I initiate a claim through them, submit all documents (the receipt and postal tracking number) and paypal starts their investigation and I get my refund. Not once did virginmobile ask for my receipt showing 30 days nor did they want to refund my purchase. So, beware when purchasing form the web site. Once they sell a phone, it's YOURS!!!! No matter what! read more

The customer service for Virgin Mobile is awful. If I need help I have to talk to the computer generated voice of Alex who does not understand a word I have to say. When I say that I need a live advisor he gives me the run around for about 20 minutes trying to solve my problem that I know he can't solve. The top up system sucks, having to convert your top up minutes into cash. Once spent an hour and a half with customer service and was put on hold for about a half an hour. I'm okay now because I picked a monthly plan which they will automatically deduct from my credit card so I don't have to deal with the dreaded Alex or having to top up. read more