I had been in contact with the internet sales staff for about two weeks. We negotiated the cost and terms for the car I wanted. When I arrived, everything I negotiated went out the window. I test drove the car, which was covered in dust, littered with candy wrappers inside, and had the check engine light on. The sales manager hand wrote a purchase agreement, would not include resolving the check engine light, did not honor the cost or terms negotiated, and were wholy rude and hyper aggressive. I contacted management over this dealership and two other Selma dealers, and they informed me the vehicle was sold. Two days later, the salesman called and asked if I was still interested. This place is a mess and the absolute stereotype of car salesmen. The sales manager needs to be let go. Get a bus pass before buying a car here. read more

Our 2021 Sorento has been having transmission issues for over a year already but when my wife took it in originally, the service advisor said it is probably in her head described as "phantom issues" because of all the other problems our bran new car was having (weather stripping deteriorating in just a couple months, panoramic sunroof not closing, windows not rolling back up, software with phones not connecting, auto restart stalling the engine in intersections ..) that she could just be imagining the transmission messing up and it was actually fine since the diagnostic machine didn't find anything. Now that they have finally confirmed there are actually issues with the transmission (like many other people online complain about) they are giving me the run around about providing a courtesy vehicle saying it will take 2 weeks to get approval for a loaner car when I was promised by my service advisor they would provide one the next day. They have had the car for a week and half and are still waiting for a ticket to be submitted and approved so actual work can be done. And it's going to take another 2 weeks after the work is approved to get a loaner car is what I'm now being told. I have emailed management describing the discrepancies and asking why in the world it would take so long to get a loaner vehicle so we'll see what they come back with, but I would highly HIGHLY suggest you don't even bother with buying a Kia, and if you do, don't get one from Visalia or you will have an absolute headache dealing with their service department when your new car starts having issues. There are recalls and countless stories online from people describing exactly what our car is doing, but ours has no recall and the service advisor blamed it on Valvoline for changing the transmission fluid threatening that they probably used the wrong fluid and may have void the warranty. Just waiting in the waiting room and seeing how many other cars were coming in for issues and hearing the advisors discredit the customers was beyond frustrating. Run, don't walk away from Visalia Kia. Save yourself the frustration and financial burden they cause. read more

One the best experiences I've had buying a car! Ask for Anthony! Batman and Alfred will take the best care of you! They even showed me how to use every feature in my new car! Thanks guys! read more

Visalia Kia - Car Dealers Near Me - Visalia, California

Came into Visalia kia just to see the inventory they had fell in love with the Sportage and the salesman Angel helped me out answered all the questions I had and explain all the features on the Sportage looking forward to doing business with him and his staff read more

I recommend this place I have the pleasure to have Eric Toronio to help me with my car his very professional answer all my questions and made sure that I got the best service with them I highly recommend this place... read more

Worst customer service I have ever experienced while buying a new vehicle. They have no clue about hospitality and no clue about RESPECT!!! Do yourself a favor and go to Selma Kia read more

Recently went in for a test drive and had spoken with Bianca Torres who is online sales representative who is an amazing sales person ask and she'll get you a good deal definitely ask for her . Ended up purchasing a Kia optima 2019 and we love it .I would've gave them five stars had it not been for the finance person we dealt with she was pushy and unprofessional and snuck in a warranty which wasn't needed . When we asked to cancel the warranty Pearla the finance person was rude and walked out . I won't let one bad Apple ruin my buying experience at this dealership . Sales team and sales manager are awesome id definitely recommend this dealership but stay away from Pearla the finance person read more

Visalia Kia - 2019 Kia optima - Car Dealers Near Me - Visalia, California

So, in February of 2021, I was in a tough situation with the car I ended up trading in and under the recommendation of my friend, I came here. He had said that they were running a special sale where they would take any car, regardless of negative equity. It ended up being a bait and switch. I couldn't get the car I originally wanted because of the negative equity. So the salesman suggested a brand new 2021 Sportage to offset the equity a bit. For the sake of brevity, I will spare the details of the circumstances, but I ended up having to have it voluntarily repossessed. So, I called Kia Finance around the end of May to have the car picked up from my house. They were going to get a hold of the recovery agents to arrange a pick up time, which if I hadn't heard anything for a week to give them a call back. Well, a week passes by, nothing. So I gave them the benefit of the doubt and called after week two. The representative advised me to have it towed to Visalia Kia as soon as possible. I thought that Kia Finance was going to get in contact with them, as I gave them their location to arrange a pick up. Kia finance never contacted them. I got a call maybe a week later from one of the guys saying that the service department gave them the keys and had no idea what was going on. So I explained the situation to him and thought that was the end of it. Apparently not. I got another call a week later. This guy had no idea why it was there and did not know where the keys were. At this point, I am perturbed. Why isn't anyone communicating with each other? Why hasn't it gotten retrieved yet? I just had a newborn, so needless to say, I had my hands full, so I couldn't be persistent on ensuring it was being handled. Meanwhile, I start getting collection calls, because the Kia Finance representative said that I didn't have to pay the statement that had processed. My intention when I called them the first time, was to have it retrieved before I got charged for another month. Remember this detail, because it's crucial. So, I tried calling the finance company again, after the second statement(!) only to be put on hold and disconnected by the off-shore representative. Okay, fine. I had some free time and was in Visalia, so I stopped by Visalia Kia to finally put this issue to rest. Joe, greeted me as I pulled in, like a shark who smelled blood in the water. He brought me in and talked to the finance guy, who didn't know what was going on, despite being the most eminently informed in this type of situation. We went and walked around the back, which had cameras around (remember that detail too...) and the Sportage was nowhere to be found. Joe asked the GM (allegedly) and service to no avail. Gave me a scripted answer, to offset any blame on their part, to give Kia Finance a call. I was suspicious because none of this made sense. I am sure when the tow truck driver dropped it off, there had to be some sort of documentation. They did not know where the keys are. So, I slept on it and called Kia Finance. The representative said that they did not have it in their possession and were under the assumption that somehow the car got stolen. Needless to say, I was furious. How did these professionals drop the ball on something like this? So, my family and I went back down to Visalia Kia and was determined to get to the bottom of this. The manager immediately was dismissive and said that they wouldn't have known if it was stolen as they didn't have cameras in the back. Given the area of Visalia the dealership is in, it would be outright ludicrous not to have cameras back there (they do). It turns out, the car ended being next to the service area. Joe was fully aware of the cars presence at the lot, yet couldn't find out that it was still on the lot? Laziness, is what I surmise. So, after it was arranged to take the Sportage back home, I get a call and a text from a random number, which was Joe. (see attachment) Clearly, there is a lack of communication and respect. This guy is a degenerate and not at all professional. In what universe is it okay to talk to your clientele in such a manner? It's bad practice. I am not going to sit here and defend my character as a bill payer, but he had no right whatsoever to insult me. There is no defense for that, not in his position. I wish I could give Visalia Kia the benefit of the doubt over one bad apple, but unfortunately I cannot. The financier lady who redid the original loan was callous and ignored my complaint about the foul odor in the car. One of the service department receptionists had an attitude over the phone. Bad customer service just seems to be the sentiment of this dealership. It's like customer service is an abstract concept to these people; It's not, just treat customer as if you were the customer, it's that simple. (09/15/21 update: emailed the GM on 08/20/21- No response as of today.) read more

See all

This is for their service department. I took my car for a steering coupler replacement and they left a bunch of the olds coupler debris all over my floor. Luckily I recently install all weather mats or that would have stained my carpet terribly (black sticky oily plastic). It almost seemed the job was rushed and just done to get it over with. Additionally I feel the service department lied when asked to skip a service they said if they did they would have to skip a different one as it was required, but calling a different repair service they confirmed that was the case. read more

My daughter took her Kia Soul in to have it diagnosed for a acceleration problem. After paying $175.00 we were told that the mechanic had unbolted the catalytic converter and determined it was bad. After handing us a $3500 estimate we were told it not a Kia problem. When we arrived home, I looked under the car at the catalytic converter and there were no signs that the bolts had even been touched. Furthermore we found out that Kia engines, GDI, were causing catalytic failures and Kia is not going to acknowledge the fact. Do not buy a Kia unless you want problems. The Visalia Kia service department can not be trusted. read more

I took my Kia for its first oil change on a Monday, when I picked it up, the car was nice and clean. THEY HAD WASHED MY CAR FOR ME! On Wednesday I was having some trouble unlocking my door, so I called the service department and Van told me I could take it in right then and there if I had time, but since I didn't, I told him I would be in the next day (Thursday). I had to take some time off work to take my Kia in to the shop, so I was in a hurry, Van quickly got on the phone to get me a rental car. I was in and out within 30 minutes! AND, on top of that he threw in a full gas tank for the inconvenience I had to go through! I've had nothing but great experiences at Kia, I would highly recommend it. If you need any service on your car, make sure you speak to Van Palacios, he has always provided great customer service. read more

Visalia Kia - Love my new car! - Car Dealers Near Me - Visalia, California

One star because it's required, they deserve 0. On my 3rd Kia and this will be my last from Visalia Kia. I traded my car in over a month ago. The vehicle is still in my name. I keep getting notices from the DMV. I've left a crap ton of messages, no returns phone calls. I keep calling back asking to speak to a managers, more voicemails. I guess my next stop is reporting to BBB. read more

Giving one star because I have to. Out of all of the dealerships we have been to, this was the most unprofessional and rudest one by far. Do not question them on any number figures cause they will get frustrated and upset, start slamming stuff and tell you that "we don't make any money off taxes". I'm sorry, what? How can a tax number change THREE different times and you get pissed when we question why? After driving an hour to go purchase a car we walked out cause we were obviously an inconvenience. Long story short, they did not want our business so we will HAPPILY take it elsewhere. read more

They give you one price online and then try to lowball you when get there by more then 2000. They are way over priced on vehicles like 10000 over new price read more

My stinger had an issue with the door handle and Eduardo was responsive and assisted me promptly. Happy with the service! Thank you!

Eduardo in the service department was fantastic. He was helpful, patient, and kind. I am sorry to say I filled out Kia's survey, apparently incorrectly, and they think I was unsatisfied. That couldn't be further from the truth. read more

DO NOT DO BUSINESS HERE! They make false promises & horrible customer care. They tell you one thing to rope you in then switch things at the last minute. Do yourself and your bank account a favor and run somewhere else. read more

Got my car from joe and let me tell you they made me feel like family all of the guys there. They were able to make it happen and they went out of their way to clean and fill up my car a second time I recommend them to any first time buyer or anyone looking for a car they'll treat you right! read more

Had another great buying experience at Visalia Kia, and thanks to the amazing sales guy Mike Martinez for making it happened as well as the financing team. read more

I didn't purchase my car here, I purchased in The Woodlands, TX so this rating does not apply to the salesman. However the customer service for the maintenance and car services was excellent, the process was quick. Sitting around here haha! Wouldn't trust buying from these people, they seem unprofessional. Again this rating is for the car maintenance service :) They should also probably keep up with their popcorn machine, all of the sales dealers passed by the machine and didn't bother to take initiative, yet they kept guiding people to the coffee machine and popcorn. read more

What a joke of a dealership, i went down to sell them my car because they assured me that they could do alot better than the kelly blue book instant offer they had previously offered. They asked for me to bring the vehicle down for them to see in person so i thought why not try and see what they have to say well im telling you just move on. First I receive an email that basically came across that i needed to make sure i was coming down to the dealership at 2:30 because they had carved time out in the busy day just for me. And guess what when i got there the person who i was supposed to deal with was not available. Ok i understand we all get busy but maybe dont make the customer feel as if the owe you any sort of understanding after sending an email like you did. They dont want to make deals they just want to make empty assurances, not only did their offer not change they were still 12000 below low blue book trade in value for the vehicle. Now mind you i would expect to be under trade in value every dealer wants to get the best price to increase their profit margin. Fair enough, but then to tell me nobody wants a large truck right now because of inflation and blah blah blah. Now if you try and find a diesel truck right now they are scarce let alone finding a dually truck. If your ok with a dealer who blatantly lies and wastes your time please shop here this is the place for you. read more

I called the dealership and told them that I needed my AC compressor replaced and some of the recalls fixed. The woman on the phone said ok and repeated back to me what I told them. "AC compressor replacement & recalls fixed". I made an appointment assuming this is what they were going to do. I took the day off from work to drive 3o minutes to this place. They take my car and I noticed that they kept talking about air filter replacement, I assumed it was something they did with the AC compressor change, so I didn't think much of it and didn't want to tell them how to do their job. they bring me my keys back, telling me that my car was ready to go. While paying for the service $150 to change air filters, I felt that the price was too low for a compressor, so I asked about it. When I brought it up, the guy at the counter said " But we told you about the air filters and you said ok" Yeah, because I assumed you knew what was going on. Then he asked , "What makes you think that you need the compressor replaced?" I told them that I had my car diagnosis done somewhere else. The other place would've done it for a fraction of the price but you guys wouldn't give them the oil they needed. The man at the counter tells me that they don't accept diagnostics from other places and I would have to make another appointment, that it'll take 4 hours and I'll have to pay $300. That's just to get my car re diagnosed. I told him that I made an appointment to have my air compressor replaced, I told them this over the phone and you didn't even do that. All he offered was if I leave my car their over night, they might get to it the next day. Again this is just for the diagnosis. I can't leave my car, I work, I need my car. He goes on to say, what if we replace the compressor as you asked and it doesn't work? You don't want to pay for that, right? Yes, that's exactly what I am trying to do. The compressor is leaking and it needs to be replaced. Simple. (I did not say this to him) I was so upset I just left. The kicker was when I called another Kia dealership, explained to them that I had my car diagnosed at another place and needed my AC compressor replaced, they said Ok and asked for my car information. No, "We don't accept diagnostics from other places." read more

Visalia Kiato tried to add a Lojack to my sale. I refused. Lojack can only be installed in a gas powered car, and I was buying an electric car. I drove home to find the electric charging cable was broken. read more

This place is the only one I ever seen has games . They Basically don't wanna tell y the price but wanna u to wait . I never seen anyone this suck read more

Once again 1 star. Pardon me young lady but you were not there. It does not matter what you say to explain how our experience was. I didn't embellish nor take away from our experience. Uh, and that would be the three of us. Myself my daughter and her mother. Please do not take away from my ability to change anything that took place there. This is why Yelp helps the customers. read more

We had a pretty uneventful car buying experience. I've had extremely awful experiences in the past and Visalia Kia was 100% better. Everything went as smooth as car buying can go. Our salesman, the manager and the financing department were all fantastic. Thanks for a much better experience! read more

This review is for the service department. I would like to give them a zero if Yelp would let me. Use of the word service is a total joke. My attenna was torn off by Surf Thru car wash on Cameron. I called Kia to schedule having it replaced. They asked me to bring it by so they could be sure to order what I needed. I took it there, had them check it and order the part. The appt was scheduled for today. I work out of town and had to take a vacation day. I drop my car off and wait. Four hours of wasted vacation later they call and tell me they never ordered the part. Morons! Thanks for making me lose a day. Ever thought of preparing the day before for the next day. Then I wouldn't have lost a day off and you wouldn't have lost a customer. read more

We purchased a vehicle from here and was completely mislead on the vehicle, its operations and how it was fitting for us. Where we thought we were getting a "Great Commuter" we got a in town only car. We went back 5 days later to try and talk to them and the "manager" told us oh it's already funded so we cant cancel the contract or help u, other than get u in another car. We expressed how the information we were given regarding the car (its an EV) was not accurate and the car was useless, we explained how in conversation with the sales guy we expressed needing a good mileage car for driving about 120 miles a day and the Salesman expressed it being a good fit for us.....NO. Come to find out this car takes forever to charge so U have to buy another type of charger, it doesn't hold its charge at all, u cant use the heat or air while driving or the battery depletes in the snap of a finger. DO NOT BUY ELECTRIC UNLESS U ARE DRIVING IN TOWN ONLY AND DO NOT GO TO VISALIA KIA, they are only out to make a dollar not help their customers. They are pushy and not honest at all!!!!! We are now getting a lawyer involved to help us. read more

I contacted Visalia Kia on Monday and spoke to salesman Joseph about purchasing a Kia Niro. He provided me with pricing as well as current rebates. I told him I could place a substantial down payment and he told me his sales manager would call me back in 15 minutes. No call back. An hour or so later I called and left a message on his voicemail that I was waiting to hear from them to move forward on a purchase but neither he nor his sales manager ever returned my call. Needless to say I'll never deal with a company like this that is so unreliable. Finally, after posting reviews on Yelp, the sales manager called me. He was angry, rude, and abrasive when he should have been apologetic and helpful. He certainly ought not be a sales manager if he treats potential customers that way. read more

Came to visit the in-laws, and noticed it was time for Pearl's (my cars) oil change, and cabin air filter. Yelped it, and found Kia Visalia. And I have to say they're my favorite Kia service department thus far (I've been to 3 different ones now). 1. They answer their phones right away, and were polite during all interactions. 2. They set up appointments and keep them. 3. They offered water and have plushy waiting room chairs. 4. The oil change and tire rotation was only 34.99 (deal!) 5. They do a courtesy car wash. 6. Ask for Van, he was beyond helpful! read more

I own a Kia Optima and work all over the Central Valley. My car just fell apart today and I was referred to the service department at Kia Visalia. They were amazing! Emilio in the service department was so helpful and knowledgeable. They knew exactly what needed to be done for my car and did it efficiently. Not only did they take care of my car, but also contacted and reserved a rental for me. I will never go to another Kia service department after coming here. Thank you so much Emilio! read more

The staff here was GREAT! They were very knowledgeable and answered everything about the purchase contract! They really made us feel like part of the Kia family! Thanks Guys! read more

I called Kia and told the service manager and told him I wasn't happy about being charged $155 for them to complete a "diagnostic"on my car to determine what was CA the noise. The manager told me that it doesn't matter if they have to put it on a machine or if a mechanic is opening the hood and looking and trying to figure out where the noise is coming from and using his expertise to figure out where the noises are coming from. A mechanic looking under the hood and listening as in my case is considered a diagnostic and it's done for $155. I asked what was the rate that they charge per hour and he said they don't have on. I took my car to another shop to fix my car because they wanted to charge me 4 times what the other garage charged. I waited 2 months to get this appointment. Never again. Take your car somewhere else. read more

My wife and I have leased and then purchased a used car from Visalia Kia. I will go back in the future if/when we are looking for another vehicle in the future. The staff is attentive, but not bothersome. No one followed us around the lot asking if we needed "help". They let us take our time and check out the inventory on our own. There was a problem with our last lease payment. This was annoying, but they helped us resolve the problem (actually costing them a little bit of money). read more

This dealership had the most helpful and kind employees.i had travelled 360 miles from Nevada when my Kia gave me trouble. After checking codes at O'Reilly and going to a Toyota dealer in Merced, no one understood the codes. Toyota in Merced sent me on a wild goose chase to an non-excistant Kia dealership in Fresno.. Which I spent an hour looking for to no avail. I was supposed to meet friends in Visalia for one nights stay at an Inn and the next day we were all going to our vacation cabin but I knew the Kia wasn't going to make it. I was stranded in Visalia with my Kia giving me a check engine light and wouldn't accelerate properly. Had to wait 2 days for the service dept to open and thought I would have to leave it with them for repair and rent a vehicle to get to the cabin, but of the only 2 rental companies only 1 had vehicles but none available until the following day. Patrick and Yenny were my heroes! Knowing how far away from home I was, they bumped me up the of scheduled services and had my vehicle fixed and ready for me by noon, essentially saving my vacation! Thank you so much! Sydnie from Dayton, NV. read more

I have been looking around for a vehicle new or used and stopped by yesterday with my husband. Of course we were barely out of our car when this salesmen walks out and starts advising prices. I was amazed there were no advertised sticker prices or detail list on cars. I said this is more expensive than a new one he says I have a new one coming and then say it would be almost 15k over MSRP. I told him this is ridiculous and who does that? He just looked and said this is the way it is now and turned and walked away. They lost my business other than servicing my current Kia for recalls or my free service plan. Good luck to those unprofessional so called sales people. read more

I loved the help from Anthony. He wasn't a pushy salesman at all. He asked what we wanted to took us directly to the vehicle we wanted. No trying to upsell or convince us to get anything other then the K5 that I wanted. I love my new 2021 K5 Wolf Grey GT LINEE AWD that I got. read more

Aaron and Matt are amazing salesmen, their customer service skills are top rated. They helped myself and husband replace our car that had been totaled in a car accident. We had only had our 2013 Kia Optima for 6 months when someone failed to yield and hit our car and totaled it. I called and spoke to Aaron and told him what we were wanting. When we got to the dealership, he had the car waiting for us. Aaron and Matt took awesome care of us and now we are the proud owners of a 2014 kia Optima Snow White Pearl. I can never thank them enough. God Bless you both. Thanks, Darla and Bobby read more

Visalia Kia - Our New Kia Optima Snow White Pearl 2014 - Car Dealers Near Me - Visalia, California

Visalia Kia helped my husband get into a brand new vehicle! He is in the process of building his credit. Ben in the sales department was very attentive to our needs and explained the whole process with great detail and was very patient with us. Jeremy was great in communicating with us and solving a problem as it arose during the process! We would totally recommend Visalia Kia to anyone looking to purchase a vehicle! read more

Took My Kia Forte in to have air conditioner repaired since it was not blowing cold air. After being told later that it was fixed I picked the car up. It was a cold day so I couldn't really tell if the air conditioner was working properly. A couple days later on a warm day I tried the air conditioner again and it was NOT blowing cold air. So it was NEVER fixed. They didn't even tell me what repair work they did, I had to ask. The man at the front desk told me they put on a new compressor and expansion valve. They never gave me a receipt and even wanted to charge me for a part they replaced as part of a recall!! So summer is approaching and I still have an air conditioner that doesn't work because this Kia Dealership is unwilling to fix it free of charge. I had a problem a year earlier with no cold air and they would not cover repair because a tiny hole in the condenser was not deemed their fault. So I went elsewhere shelled out $1,000.00 for a new condenser. So a year later no cold air again and they put on the new compressor and expansion valve apparently because this is what they thought was wrong. But no fix. Yet they will not warrant fixing the air conditioner because the condenser put in by another mechanic was not a factory one. No matter that apparently nothing was seen wrong with the condenser. This place is a 3 ring circus. So once again I bite the bullet and have to spend more than a $1,000.00 to refix what they couldn't fix because apparently they have no clue what is wrong with my air conditioner. And I even bought an extended warranty when I purchased the car. I do not recommend this place. Like I said they even were going to charge me for a part when I brought my car in on a recall. read more