DO NOT TAKE YOUR CAR HERE!!!
I took my vehicle to Charles,…read morebut before leaving it I specifically asked him if he could do the repairs on my car being that I was having a hard time finding someone local who knew how to work on my specific vehicle. He told me he was the only one is town who worked on my type of vehicle. Turns out that was a lie and he actually new someone locally who specialized in European vehicles.
So, after having my car for 3 weeks, (on a friday) I got my car back. I instantly noticed my cars issue was not resolved so I called him and we agreed I would take it back to him that following Monday. I dropped it off as agreed upon and waited 4 more weeks to get my car back again. This after me calling him multiple times because he would never update me, even though he always said he would have it back to me within a the week.
He finally called me on a Thursday saying it was good to go. I asked if it was done right this time and of course he assured me that it was. I went out of town that Friday morning for the weekend, but had to come back the next day because my car was leaking and spraying oil as I drove it, along with an intense burnt smell. My car was 10 times worse than when I first took it to him. I immediately called him that Monday morning and he asked me to take it back to him.
Even longer story short, after 5 months (from the start) I finally had to call him and ask for my car back and for my money back as he did NOT fix my car, instead he made it worse! He completely insulted me, yelled at me and called me every name in the book. He even went as far as to say it was not his fault, that my "stupid car won't take the part I'm putting on it". A part I later found out he was trying to jimmy rig to avoid replacing the entire part needed, because he did not know how to do it! Again, after calling me every name in the book, he refused to let me speak and hung up on me. I called him back and he would not answer. Once he finally did, I asked him to have my car ready outside and I'd be there in a few minutes to get. He refused to give me any money back and NEVER fixed my car. I had to take it elsewhere (to the place he knew specialized in my vehicle type) and pay much more to get the job done right!
European Auto was great! I highly recommend them if you have a European made vehicle!
In between all the time Charles had my car, I had to call twice a week for an update because he would never call me with updates. He always said he would, but never did. I also was told many times by Grant, his employee, that my car was "up in the air as we speak". However, every time I drove by, my car was parked in his lot with multiple vehicles behind mine and filthy dirty. Which you could tell my car was just parked and never being worked on. I also constantly got the, "part is on order, but will be here in 2 days". After 4 days I'd call and guess what, the part was still on order.
I would not recommend anyone, especially a female to take their vehicle here. After my experience with him, I heard from others that he treats women like crap and also claims to not know someone if they mention their negative experiencewith him! Something I wish I would have known beforehand. Charles is such a jerk, a lier and a thief and takes no responsibility for his actions. And Grant lie for him too.
Not one cent was returned to me and the work needed was not done! On the contrary, he returned my car in worse condition than he got it. Not only that, but my vehicle was also scratched up around the car and my rims have damage as well. This has been by far the worse customer service I've ever encountered.
CHARLES IS A JOKE AND A THIEF!
