1. Vision Ace Hardware

    1. Vision Ace Hardware

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    Bokeelia, FL

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    Vision Ace Hardware

    4.7 (3 reviews)
    Open 7:00 am - 7:00 pm

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    11 months ago

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    Marketing S.

    Helpful 8
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    4 years ago

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    3 years ago

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    Western Fence Supply

    Western Fence Supply

    2.0
    (4 reviews)

    This place has the very worst customer service , I was helped over the phone by a girl who was…read morethere only one day told me they only offers one style of privacy fence ,that was a lie so my customer made the order, after speaking with the owner he offered to exchange the privacy slats and cuties going to pay the difference no problem. I visit the fort myers store where Jen refused this place is a joke. Took 1 week to ever order a double gate they were missing nuts had to go buy more from Home Depot. Even though I'm a small business this is no way to treat a customer. I'll never shop here again !!!! I was forced to give them 1 start to even post but they aren't even worth that

    Buyers BEWARE! We ordered 8ft fencing from Western Fence in January. We made several trips to their…read morelocation in Port Charlotte and Ft Myers to pick up the product due to stock issues. We received fair quote but our card was charged at different instances without explanation of the related charges! The wire was being loaded by two dispatchers when one bailed. No spotter or help for the other one. The single guy continued loading and crushed a roll into the trailer. We were standing against the wall, 10ft away from the load. The office says we were assisting loading and it is our fault. NO REFUND! We were talking to each other about adding a gate. The office says we were directing the forklift operator! INSANE! He didn't even speak English! We told the office that day we will try to utilize it but would return if necessary. They said no problem and thank you. 2 weeks later, we traveled 2 hours to return it and they are now stating by email that we had to obtain a slip and the dispacter at that location didn't have authority to accept the return. He did accept it and told us to set next to the warehouse for the return. There is a lack of competence within the whole operation. They make up policies and procedures as they go, along with charging your card on file with no explanation. Stay away! There are plenty of distributors that know what both hands are doing!

    Vision Ace Hardware - hardware - Updated July 2026

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