I have ordered 2 pairs of glasses and one of them was a pair of prescription sunglasses with polarized lenses with the scratch resistant coting. In about 8 months I dropped the glasses on pavement no more than 3 feet and the lenses scratched. I have brought them to Vision Center II where I was told that I did not buy warranty and therefore the repair will not be covered. Since I bought the lowest available anti scratch package I specifically asked about the warranty and was told that within a year it is covered for 1 repair. Not only they mislead about the coverage, the anti scratch service they sell is absolutely worthless as the glasses got scratched from a minor drop. Wasted money and time. Stay away from them. read more

I never do negative reviews however I can't hold back anymore. Dr Nelson is great and friendly however the woman in the back is extremely rude. I believe her name is Kathy. Lazy and disrespectful and likes to order you around rather than treat you like a customer. You feel more of an inconvenience around her. If she's not happy with her job she should find something else to do! Other than her, everyone else is great and welcoming. Unfortunately, I don't think I'll be returning because of her. read more

For starters, my brother, sister and I have been seeing Dr. Nelson since we were kids and I personally have been going to him exclusively for eye exams until last year when I went to see an ophthalmologist. Disclaimer - If you do not know the difference, I'll save you a google search: http://www.ehow.com/facts_5818230_md-vs_-od-eye-exam.html Continuing, I'm writing this review because I don't think it's fair that the first reviewer seemingly did not understand the difference and posted out of feeling slighted. Yes, Dr. Nelson has an odd, sometimes stinging sense of humor. That's kind of who he is. So if you do not have tough skin, can't take a joke, don't go to him. If you can laugh at your own expense, it should be an enjoyable experience if you need glasses or contacts. Not to completely discredit any negatives, I have insurance that helps cover my eye care so I cannot speak to the pricing and in my opinion his joking CAN be taken as unprofessional. For this, I remove a star. But otherwise, my experiences here have ranged from mildly pleasant to fun. read more

Dr is very nice and staff in the front is very nice as well! They were helpful when picking out my glasses but not overwhelming! However, the scheduler/nurse was extremely rude the entire time. When I called to make my appointment she was rude, when I got there she was rude and the entire time she was doing some tests on my eyes she was so rude that I was uncomfortable and wanted to cry. She was very helpful and nice to the patients before me but as soon as it was my turn her mood completely changed when all I did was check in & sit in the waiting room read more

I was very surprised to find that this business was not previously listed on Yelp. I had my first and last experience here yesterday and, as an avid Yelp!er, I've deemed it my responsibility to warn you of the shameless negligence you'll find here. To start, I woke up five days before I saw Dr. Nelson and my left eyelid was swollen and my eyes had an uneven appearance. Thinking it was allergies, I began taking Benadryl and Claritin. It did not hurt nor was it itchy. My eyelid appeared to be sagging, maybe a little puffy. Days later after seeing no change and with Labor Day quickly approaching, I decided I wanted peace of mind prior to the long weekend. Unable to get into my own stellar eye doctor, I called around the Marlton/Voorhees/Cherry Hill area checking availability to no avail. One of my very close friends recommended Vision Center II as a place she had been going since she was a child. I saw extended hours on the website (which, by the way, lists no phone number and really should have been an indication of the un-professionalism that would greet me) and called to see if I could get in that day. I told the receptionist exactly what I was experiencing trying to deduce if Dr. Nelson would be able to help me. She was able to get me in later that day for the cash price of $79. Steep, but I was desperate. I am one of the millions of uninsured Americans -- zero coverage. It was a great debate between myself and my peers, prior to making an appointment, deciding what kind of specialist I should see or if I should just go to a GP. Dr. Nelson seemed friendly enough -- although that doesn't really matter when it comes to a doctor because all I want is efficiency, accuracy, and concern. I wanted to be sure that the visit would actually be of value in both advisement and monetary. Skeptical, I told the doctor this before he laid a hand on me or examined me in any way. I made it clear that I was there because I was worried, that while my peers had assured me that the difference was subtle, it was emotionally bothering me and that I was hoping for a diagnosis. I also told him that I recently (two months prior) had a complete eye exam and received new prescription glasses, and then began to describe my issue. Perhaps a precaution, but he then went ahead and gave me a vision test and eye exam. After reaffirming that my eyes themselves were healthy, he began to talk to me about the actual problem with my eyelid. It was bad; by far, the very worst healthcare provider interaction I've ever had. Dr. Nelson told me that there was nothing wrong. He callously explained that sometimes "muscles just give out." "I'm 28," I said, "How is this possible?" Maybe I rubbed my eye "too hard." He said that the eyelid "might return to normal," but if not, he knows a "great plastic surgeon." Once he mentioned surgery, I really went into panic mode. I asked him if there was ANYTHING I could do for my eye, and he said "maybe apply a cold compress." I asked him if any NSAIDs would help. "Maybe. You could try." What's worse, is that in the face of my panic, he was smiling the entire time. Almost as if he found it amusing. He told me that my eyes are healthy and that I'm "only worried because the damage is cosmetic," as if that makes it less significant. He might as well have said, "Silly girl," while shaking his head cynically. Yes, it's cosmetic. It's my face. I look different. I am worried. And after speaking to a healthcare professional, I was downright distraught, devastated. I left in tears. To add insult to injury, I explained to him that my right eye was hurting and asked if he thought there was something happening there. He didn't take another look at it. He said it was "fine." Today I woke up with a painful stye. "Negligent" seems almost too light of a term in regards to this "doctor." My suspicion is that he knew upon meeting me that he would not be of any use to me regarding my issue and I really wish that instead of scaring the hell out of me, belittling my problems, and infuriating me that he had been upfront with me instead of milking a free 8 minutes in his day for my money. To be fair, I cannot speak in regards to Dr. Nelson as an actual eye doctor, someone who diagnoses issues with eyes and vision, but as far as his professionalism, concern, and bedside manner, I am appalled. I will not be back. I would advise you to stay away from this place and this man. I will get a second opinion, and even if it remains the same, it will come from a doctor I trust and one who will not scoff in the face of my concerns. read more

Everyone is above and beyond amazing. Been coming to Dr. Nelson for over thirty years. Highly recommend. Super friendly. If they don't have what you want, just ask, they can probably get it- and for less money than other places. read more

Older lady who works in back is sooo rude and not helpful. I live around the corner and i had to go somewhere else after my 3rd time there. Dr. Nelson is a good doctor, but i could not deal with such ignorance from his staff every visit. read more

I've been going to Dr. Nelson for the last 16 years. My family goes to him as well. I've always enjoy my visits. He has a sense of humor and treats his patients like family. He and his staff always recognize my face and remember what has been going on in my life. My eyes have been well taken care of. read more

Dr mark Nelson and entire staff were very professional. Awesome experience. Highly recommend this great vision center.

I dropped off my frames to have lenses inserted and they said they'd call when the glasses were ready. I waited a week and thought maybe they forgot to call. When I called they had no estimate as to when they'd be done and stated again that they'd call when they were ready. I waited another few days and called again and was told that they'd be ready tomorrow. Naturally, I'm concerned that the response was to get me off the phone so I asked if the glasses were sent out - the woman said yes. So, I asked are you sure then that they'll be ready tomorrow? She continued to repeat at a slow pace that they should be done tomorrow; the operative word is "should." Essentially, they have no idea as to when my glasses will be ready and said usually within 7 to 10 days. Again, key part being 10 days. I tried this place after using lenscrafters for years and it's all coming back to me that I left the first time because the service is extra slow - just like her speech. I'm not a fan of her condescending tone. Buyer beware! They should tell you it'll be 2 weeks so you can make an informed decision. read more

When i first called this place, i was surprised that a same day appointment was available. I took that appointment and went to this vision center on time. Unfortunately, this was a mistake by their receptionist who was already gone at the time of my visit. I understand that mistakes happen. However, the female OD who spoke to me was very rude and pretty much blamed everything on me. Is it really that hard to say "I'm sorry?" I reccomend avoiding this place if you care about customer service. read more

1/17/2019 today I had my eye exam wanted to take the measurements for my frame with me the staff wanted to charge me $25 extra to take my measurements with me insurance company is already paying for the measurements I've been going to this vision center for the last 15 or more years. the bathroom was out of service they sent to senior over across the parking lot to a restaurant to use the facilities the restaurant was closed the receptionist in the back where the doctor is was very cold and impersonal read more