I looked up the number online to call the Vision and noticed a bunch of negative comments. It seems that only angry people give reviews. If someone is unprofessional with you, by all means, make it known. However, I feel it responsible to actually put some things into perspective for the "angry" homeowners. When we purchase or rent a home in Covenant Controlled Communities we do so with the knowledge that there are Rules and Regulations that need to be adhered to. These "CCR's" are disclosed and posted for all homeowners and should be provided to renters by the owners of the property. Vision is a management company that has been hired by the Homeowners in your community to manage the Community Property and to enforce those CCR's. They DO NOT make the rules, they are only paid to enforce them. When violations are made, they have an obligation to the Homeowners to make sure violations are corrected in a timely manner. That being said, we all get busy. Sometimes we neglect our yards/homes...and sometimes we get notices to correct violations. Most letters are simply friendly reminders of the rules. The best way to respond is to simply take care of the violation quickly and quietly, and if necessary email the Management company to notify them the issue has been corrected. I started attending Board Meetings and getting involved in my community. I eventually ran for a seat on the Board for our HOA and soon realized how much the Management Company does, and often times for very little compensation. The dues paid for your HOA don't go directly to the pockets of these Management Companies....look at your Communities Income Statements...this will show Landscaping, Utilities, Improvements etc. Get involved, go to meetings, get to know your neighbors, look for ways to help make things better. I think Vision is a good company, and they work hard. Thank you Vision! read more

Extremely unqualifies accounting team. Wasted a lot of my time, still no resolution or respond. read more

Vision is the worst of many management companies I have had experience with as a Board member and a landlord. They do not have the expertise necessary to manage properties. This puts them on a continuous reactive type of service because they lack the knowledge to be proactive. They do not respond to owners' retests or service calls, even urgent ones. read more

An update that it took over two hours to contact Thomas Campanella (HOA "manager") for emergency water shut off notification for the community after a leak in my shed. I ended up calling the City of Glendale Water & Power @ (623) 930-4100. Don't even bother calling Vision "community" because they will not contact back for numerous hours. I'm very thankful City of Glendale was able to shut the water off without "approval" from the "management" company. DO NOT RELY ON THIS HOA MANAGEMENT COMPANY OR THEIR PARENT COMPANY "REAL MANAGEMENT" TO COMMUNICATE WITH RESIDENTS. I SPENT MULTIPLE HOURS GOING DOOR TO DOOR TO INFORM MY NEIGHBORS OF THE WATER SHUT OFF DUE TO LACK OF COMMUNICATION OR RESPONSE FROM THOMAS. He and this entire company (including his parent company) should be fired and charged with negligence. Absolute A$$ of a company. DO NOT HIRE THEM read more

Absolutely the worst customer service or residential service ever! You receive notices from them, however when it's time to give them a call and actually speak to them or communicate, you can never get a hold of anyone! We have reached out multiple times, only to get a call at the end of the day. When we answered the phone, no one was on the other line. Called right back and the office is closed. I think they conveniently scheduled the call that late. That way they can say they actually called someone, and check that box for themselves. What is even more annoying is the fact that they send out community emails regarding upcoming events. They manage our HOA, and I manage I take that word lightly seeing that my children could probably run that better than what's going on in this office. Save yourself and don't move into an HOA managed by this company! read more

Since they became the mgmt. co. for our community (still not sure why the board members hired them, then took out an almost $2 million loan against the community right and the owner of Vision personally sent us a letter about it)-- our community has gone into the pits. They have the worst landscapers ("but they have spiffy trucks"), the most unprofessional, immature managers who rotate constantly, have destroyed our community (crumbling walls, took out our trees, want to kill our grass), and now we're almost insolvent. Need to ask yourselves why your board wants to work with this gaslighting company who many of us suspect are grifters. read more

Vision doesn't seem to be a very good property management company to me. I've lived in my current community for about 25 years, most of which Vision Community Management has served as the property manager. Things seemed to improve when they became part of RealManage, with general issues like street parking, and residents who leave trash and recycling containers out on the street. But on an individual issue level, their response has been poor, and at times, antagonistic. They behave towards their residents like they are the enemy, and not the people who pay their salary. read more

Please use a different community management company; this one allows their employees to use their data base for personal use/gain with no repercussions. I have an estranged relative that works for Vision community management (She had no clue where I lived). I recently changed my last name on my account. Now I'm being harassed and stalked. read more

DO NOT LIVE IN A PROPERTY MANAGE BY THEM!!! They are the worst! You can call and call and no one will ever answer or call you back. You can make multiple complaints of several issues and they'll never get it resolved. Management company does not care about residence. They hired AZ Spruce Up to repair our wall and they damage our personal property creating overspray all over our umbrellas pavers grills. I've been asking for weeks for a resolution from the management company and they just keep telling me I'll give you an answer. Will give you an answer without ever actually having an answer. They do not care about their residence. They care more about getting lunches from the contractors. Jen is the worst property manager. This is just one example of several property issues that have been disregarded. Vision management is negligent. I have emails from them telling me they'll trim our trees for years and it's never been done. I had a pipe leak under my patio for five weeks because they wouldn't resolve it. They are 100% negligent in their job and do not care about actual property management. All knowing we have a newborn and they still put us through unnecessary stresses. Jen should be ashamed of herself. STORY AND PHOTOS TO COME!! read more

Vision Community Management - Property Management Near Me - Phoenix, Arizona

Vision Community Management is absolutely worthless. They do not answer the phone, rarely allow voicemails, and never return calls or respond to emails. Trying to get any kind of service or even basic communication from them is an exercise in frustration. It's like they disappear completely once you need them. Avoid at all costs if you expect any kind of responsiveness or professionalism. read more

Trying to get info about my hoa and they don't answer the phone or even allow you to leave a message. crap

Horrible to deal with, never answer phone calls or emails, always sending notices with zero backup for clarification, fines for issues that are supposed to be for other addresses. Get ur shit together and be proficient and correct in all documentation. I went to a meeting one night just to see what happens and was asked to leave. What the heck is what I thought. read more

They are just a fraud, very bad services , very bad communication , ignorant and arrogant employees. they are good at killing grass the, cutting healthy tree and depleting community resources , they only care about collecting money. Absolutely the worst community management company , do not ever hire them read more

Takes four weeks to review a simple steel door installation quote? What takes so long? This organization Hardly ever pickup our phones, their response is slow and have a pathetic management style. The security steel door is a standard item from First Impression Iron Works, a reputable company. It takes the First Impression two weeks from order to install. Vision Community needs four weeks to review? What's so special about a simple review process? It's just a security steel door. I am frustrated with their slow response. They need to get their act together. Bankim Dhanak North Barrington Chandler, AZ 85249 read more

Well its been over a month now and the only thing accomplished was the trees trimmed. What a joke. They did manage to have our inept board let them hire others. Why so they could raise our rates upcoming. Everything else is exactly the same. Worse yet they have two concierge's during the most empty time year. Parking empty snowbirds gone ! The maintenance is still painting curbs for the third time this year. The board president doesnt live here year round but sees it right to hire more workers that have done or changed nothing. Wait for response from vision again who said give us month. Longer then month terrible company. Also they did order new bikes which were womans bikes. Buy If you do look forward to increasing hoas. See recent article published about hoas increase killing values. The board needs to shame theirselves ! read more

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This is a very unprofessional management company. They are rude to residents. When I requested information on the budget because they had not properly posted it to the portal as required, they developed an attitude and hung up on me. I was looking into a painting contract they agreed to which was more than 2x the budgeted amount. Fees had just been raised substantially and I sensed it was going to continue. I have now sold my property and paid the exorbitant transfer fees only to have them continue charging me. It's difficult to get assistance from them when their phone system is caught in a loop and will not transfer out. Just too many issues. If I were selecting a management company I would take a hard pass. read more

Honestly, I would give this company zero stars if I could. They do not answer any calls or respond back to emails. I've been calling and emailing them for days since all I need is a simple statement (which you should be able to print off the website) for my leader but they will not return my calls or emails. If you're looking for the worst company to run your HOA, this is them! read more

Darious was a huge help to me with a driveway issue I had. He was very prompt in answering emails and relaying information to who needed It. Thank you!! read more

They have high turn over. They play the game when someone calls they won't answer. They let answer machine take it. Then they don't call back. They don't take responsibility for anything. read more

If I could give less than 1 star I would. This HOA raised our HOA fees again for 2026! This is only a small community of 58 units. Most residents are 55 & older. We are pushing a monthly fee of $250. That is ridiculous. Only amenity we have is a pool & hot tub. That's it. We pay more than the very large Pebble Creek community. Fees here are outrageous! Dead plants, noisey renters with little kids running around & at least 2 men & 3 adult females & 3 to 4 kids living in the same unit. Worst community I have ever lived in. read more

This management company is terrible! I've left multiple messages for my community manager and have had no response whatsoever. The landscape company isn't doing their job the neighborhood looks horrible! They come and park their truck each week, mow the grass and cut a random bush or 2. The rest of the bushes are overgrown and it's very messy! Our hoa board members all quit because of community issues they didn't want to deal with. This property company should know how to keep things together. They are awful! read more

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My goodness me, where do I even begin? Honestly, I would give this company zero stars if I could. I definitely am reporting them to better business bureau or something. It is obvious there is some mafia-like deals going on in their management offices. Listen, if they want to pretend they're in an episode of, "The Sopranos," it's 2024, NOT 2007. You're not slick. My partner and I moved into a gated community managed by this HOA. We thought it was great until we noticed some very obvious pot holes in the entry street that came very close to damaging our cars. The gates have been broken for about a year now and the only gate that was recently fixed; I think about 3-4 days ago was the exit gate. The entry gate only worked for not even half a day and now i's broken again. There is no security on the pedestrian entrances and the roads not only have potholes in them, but they have a ton of cracks. Cosmetically, they look terrible and guests will judge. However, it could lead to further car trouble or one of the youths tripping over them with a bike, scooter, skateboard, roller blades, etc. Their customer service helpline is also garbage, and lack basic customer service skills. Our community had a zoom meeting back in February about how funds were mismanaged. My God, they found and discussed some damning evidence and I'm confident that they brought it up to the Better Business Bureau and the city of Mesa/ Arizona state government. What really grinds my gears is they have the AUDACITY to raise the monthly payment from $130 to $145. Wow. Oh and it gets better.... These geniuses thought it was a good idea to advertise my guest room for rent for about $40 per month WITHOUT MY CONSENT OR THE CONSENT OF THE OTHER OWNERS LISTED ON MY TITLE (my family who helped us with the home purchase). This truly was the straw that broke the camel's back, the room advertisement, I mean. I definitely am reporting them and if worst comes to worse, I will not hesitate nor be ashamed to take them to civil court. read more

Shelica is our rep from Vision. I am a new Pres of HOA in Alta Mesa Townhomes. and she was new to us too. I have been able to call her when ever there has been a problem in our community and it usually gets resolved in a timely manner. thank you Shelica. read more

I reviewed my checking account for paying hoa fee for nov today nov 18/24 the amount of $84.00 not withdraw yet. The auto withdraw from my checking was set up in oct 5/24 now I have to send a check to pay for Nov HOA fee. Please up date my information read more

If I could give this management company 0 stars I would. The staff is rude and takes forever to respond. They are the poorest of the poor management companies. This HOA management company does not care about their homeowners or communities. We overpay for everything in our community and they get away with it because they are unresponsive and never update our community website with HOA meetings which are supposed to be held monthly. read more

I work with many different community managers within Vision Community Management and other Management Companies and Shelica Alwahabi is one of the best Community Managers that I have worked with! She's not only super easy to work with, but she's also always on top of things, quick to respond, and available whenever we have questions or need anything. It's honestly a pleasure to partner with her and the communities she manages! read more

This place is a joke, my trash is collected early Monday mornings between 6 am and 9am usually well I put my trash out on Sunday at 1:03pm (verified by my Ring camera) and I've been fined $25 for having my trash out on a non-collection day. When I called and asked about this rude female on the phone said yep that's too early, I asked where in the cc&r's this is written that I can't put my trash out until Monday for a Monday pickup she just said you put it out tooooo early. I replied you are ridiculous she hung up. I'll be going into the office now Terrible company not sure why any HOA would give them the opportunity to attempt to manage a community read more

We pay this Vision Community Management more money to "manage" our community (only 20 units!) but they do NOTHING or the very minimum. They'll arrive and mow a 20 x 20 patch of grass and that's mostly the extent of what they do. Refuse to trim huge overgrown trees and shrubs. Repair seriously leaking and or damaged sprinkler heads never done. If you inquire about trimming trees they say "we don't have a ladder". I inquired again about trimming the trees and was told "they told us to only trim as high as we can reach without a ladder"! My windows now have the screens torn and the trees have completely covered my south window! Just for reference I only have a total of 5 windows on my house so any (overgrown) coverage is unacceptable. Can't even grow a plant due to lack of sunlight. Who manages in this manner? I called, wrote emails, all to no avail. Our pool pump is being ruined by tree roots and our pool decking is buckling due to roots. Sent painters to repaint facia and the job was only half done. See attached photos to this evaluation. If I could rate them zero stars I would do that too. There are many more photos but I'd be here all day on this review. Cars leaking fluids in the parking lot. Haz Mat means nothing! I've attempted to call personally (spoke to Anthony who stated he would "mention it all to Dianna" but nothing happens to resolve anything. I'm just tired of dealing with this so called management company. I'm quite sure there will be repercussions for this post but Oh well! All that had to be done was acknowledging what I've already requested be done. Their website has a complaint form that you have to send in by snail mail. read more

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they dont let you park outside your home when certain hours hit. so we bought a parking spot for out extra cars and they STILL wanted to charge us a fee after we PAIDDDDD to have our cars parked there. your guys HOA is a joke. you never answer phone calls and can never good explantions on why you do things no matter how many times we ask. all you want is to charge people money for stupid ass shit you guys make up i cant wait to move read more

It should be illegal for a company with so much power to provide such horrendous and unresponsive customer service. I contact Shelley Ellis June 27th, 2022 for a broken view fence and she responded asking me to provide my address so she could come out TOMORROW to check. I immediately provided it and she responded right back that same day saying "i'll get on this". I emailed her June 30th asking for updates and nothing. Sent another email August 23rd to which she replied that she did not receive the address even through it was right in the email thread and she responded right away after I sent it. This should tell you all you need to know already. After that no response whatsoever and here we are April of 2023 and the fence is still broken. How do these people keep their jobs? How does a company like this continue to allow this complete dereliction of responsibility? We all know what would happen if the tables were turned and a homeowner is the one in violation and not response but they are allowed to ignore an issue for almost a year and no recourse. read more

Forewarning this is going to be a long one. I moved here 2.5 years ago, in with my boyfriend who owns one of the condos. This property is quite a rollercoaster, with moments of improvement and times I'm asking myself what the absolute f kinda place it this? We have a large amount of transients, the gates are consistently being kicked in and broken. We have had the same parking space for years but it was also given to someone else, then to be told our space has changed... where yet someone else parks. The spaces are so narrow you can hardly get out of your vehicle. Parking along the street you have your car side swiped, keyed, and broken into. All 3 have happened to us in the last 3 months. The pool has finally opened! After being open for a period of 3 months in 2 years! We are also thankful the laundry room has been reopened after nearly 2 years. It was shut down due to it being gutted and used as a bathroom and living quarters for local transients. It has been nice to be able to do laundry again but I'll say the are minimum was done. It is not kept clean, there's no longer a sink and no a/c (It's 120 degrees) even hotter when dryers are going. The dryers often stop drying and we have to repeatedly contact the company, after multiple requests we are lucky enough to get it temporarily fixed.... after you've wasted your money on multiple dryers to still have wet clothing. It seems the new management worries more about money and wanting to fine people than let us live. It's non stop BS, worrying about things that aren't harming anyone else but not caring to fix other issues. For instance we have a large patio space but our unit does not have a slider door. We purchased new windows where we can utilize it to access our patio. We were then told we can only do that if we put our screen back on every time. Stating it's "inviting." First off we have a brick wall covering our space and second it is not easy to put it back on every time, so now we are at a loss of this space. We then brought our bbq to the front since we can't do it back there and again we got another letter stating we would be fined. We also used to pay $400 a month in HOA to receive a letter 4 days prior to the hoa fee being due that they miscalculated after years that the fee is now $500 a month. How do you make that mistake and then give someone 4 days notice?!! Mind you a 1 bedroom pays only $250.... we pay double for one extra bedroom. They have stopped watering all grass and trees. As it is we hardly have anywhere to take our dogs potty besides the poop infested dried up patch of grass. With the trees dying we are soon to lose shade. I can literally go on and on. They had the nerve to ask us for a 5 star review. Never! I can't wait to get the f out of this place and I strongly discourage anyone from living here! I can assure you if you asked anyone from this company if they'd live here they would say absolutely not! read more

Why do u charge a $1.95 for payment. Ridiculous..unbelievable. a push of a button to pay electronically on line..to get away with that is plain greed. Smh. At best there are better management companies out there. You are not one of them!!:( read more

Three years here in the condo at Alemeda Park! Horrible horrible potholes that are patched up in the worst possible way!!! They fine you for the craziest things considering they do horrible job at keeping up with the property! And the worst part is I pay $269 a month yes you heard me right!!! $269 a month!!! You would think the property would look flawless nope look worn out and old. Had termites from damn overgrown trees! Not the trees fault poor trees just get cut down. They are like mafia especially when you've complained about they'r fees. We got penalized for have little flag by the door yes a fine of $150.. I think I'll sell soon I'm tired of their ghetto ways with high fees read more

My family has been given unfair/unjust fines since we bought our home. I feel we are being targeted. Today my wife's mom parked on the street in front of our home for a total of 4 hours while she watched our kids. It was from 10am to 2pm. I have pictures to prove it. The rule is no overnight parking, and you must be off the street by 10pm. Why in the world within the first couple hours of being parked on the street in the middle of a work day would we get a notice for towing, if we weren't being targeted? I suggest never moving somewhere with this HOA as is criminal and should be treated as such. But wait, there's more... They hired a small team of landscapers to come and mow our community members' grass, since we moved in. I've repaired my sprinkler system twice due to those landscapers destroying the irrigation system. After the third time, I decided enough was enough and decided not to repair it again. So instead, I went out and bought a hose to manually water the grass in the middle of the night. I then was fined for my irrigation system for being in disrepair, stating I was damaging the road. A) It's in disrepair because of who you contracted to 'help' improve our community. B) How could it be hurting the road, if it's not actually working? It literally doesn't run. Are they talking about me watering the grass manually? I hope not, because a lot less water hits the curb (not even the street) than when my sprinkler system was working. They have trespassed into my backyard before (gate was broken one day and then they fined me for it). I'd advise anyone looking to purchase a home to make sure it isn't in one of their managed communities. I know this may lessen the value of my home, but something needs to be done about these criminals. On July 22nd 2024, I will be attending the board to speak my piece, and ask the board of directors to be replaced by more reasonable human beings whom are not trying to make a quick buck from their neighbors with young children. The rage they have filled me with has brought some pretty dark thoughts. They fines they issue are without merit and are making it impossible to actually fix anything around my house anymore. I HAVE CHILDREN. PLEASE STOP. read more

there's a reason they have such poor reviews. cara cutler the managing partner .....doesnt take phone calls. so if you have a problem with overzealous power hungry reps you are what we call s o luck because that's how little they think about you. read more

Genevieve Munoz quickly responds to inquires from our board and residents and is a pleasure to work with.

This has to be the worst HOA Management Company I have ever experienced. They do not return phone calls, they are rude, adamant, unprofessional and incompetent. I find it really disturbing that I have to fund through my HOA fees such a shoddy management company. read more

WORST HOA COMPANY EVER!!! I STILL find them to be one star or LESS!! Again, they send emails that fees aren't paid but cannot support what is due! I have cancelled checks and proof of all registrations and they are coming at me!! THEN, nobody returns emails and they NEVER answer the phone or return messages left!!! Finally, I receive an email saying I, in fact, do NOT owe anything (probably because I send copies of canceled checks) with NO other information.THE WORST!! It is so discouraging how they are permitted to do business. WORST HOA COMPANY EVER!!! I have found this mgmt company to be rude and sarcastic when I have needed assistance. Fortunately none of my concerns have been big but nonetheless guidance was warranted. I sincerely hope that new mgmt will be a better one as I am more prone to leaving positive reviews but certainly not in this case! They have been the WORST! read more

Sonia Harris is our property manager. She is doing an excellent job, very so glad they put her in this position when it became available.

Submit some paperwork? Paul told me he had no authority to remove fees so he would help me get in contact with the correct person that can. And I emailed him right away with that information, have screenshot if you'd like to continue digging this hole. And still no reply from him telling me how to get in contact with the original person that called me and gave me the 6 month extension. He knew who it was and would get me in contact with her again. Mercedes can't handle a little push back for not being able to do her job? Poor baby. If you don't like my behavior, get somebody else that can deal with it then. If the board is the only one that can do it, then why did Paul say he would me get in contact with the lady that waived them just fine the previous time? Didn't need a board for that huh? Strange. But still won't honor the paper you guys sent that is dated lol 12/09/19 Now not even a reply here? hurt your feelings that bad with the paperwork trail? 03/02/2020 Once again Paul is on his high horse. Received once again ANOTHER fee for chickens and roosters. My backyard has been getting worked on since January 25th, SO HOW ARE THESE FEES STILL COMING!!!? The harassment this company will put you through is absolutely incredible. They have been told multiple times that the chickens and roosters are NOT in my backyard. They're gonna look real stupid when that is proven with all the pictures I have of my backyard! read more

Vision Community Management - Property Management Near Me - Phoenix, Arizona

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