Absolutely horrible experienced at this store - I've had a more pleasant and faster experience…read morebuying a car. Incompetent, rude, lazy staff that will work as hard as possible to tack on every additional fee, surcharge, and upcharge that they can find and then gaslight you into thinking that you are being unreasonable for wanting to negotiate a better price. This store is the reason I will leave Verizon after years of loyalty.

Updated a five year old iPhone yesterday and although ferreting through the many deals and…read morediscounts offered by many carriers is difficult, Benita at Verizon in Covington did a fine job in finding the best (and most economical) plan for me. Her courteous, knowledgeable, and efficient assistance is appreciated.

Super hard to find. Employee stepped in front of me to reserve a spot to speak to a human. Phone…read morewas zero help giving directions to the well hidden store. Once registered they blew up my texts. That's a lot of fails!!!!

Worst company I have ever dealt with. You call and they tell you one thing then you show up at the…read morestore and it's completely different. Every time you call they tell you something different. "You don't need this, you need to return that, oh no we can't accept this return of equipment even though that is exactly what the internet expert that I spent 45 minutes on the phone with told me to do. I'm canceling my service as soon as I get back.

Incredible service by the two lovely ladies working in there. Best customer service that I've ever…read moregotten from Verizon period. Thanks again for helping make a crappy situation pleasant to fix.

My boyfriend and I went in to preorder the new iphones, add him to my verizon line, and preorder a…read moreapple watch, also to get questions answered about the deals online with trade ins and student discounts. My boyfriend called the store before we went and Kim answered him and helped him tremendously with his questions! Trey and Mike were the ones in store at the time, and they were AMAZING! Easy to talk to and got all of our questions answered! I definitely recommend driving from ANYWHERE to go to this specific verizon store. Such nice people!