When we arrived, we were greeted by Ron Bloodsaw. He was courteous and professional. He listened…read moreto what we wanted and provided us with our options. No hard sale or push to buy or upgrade.

1st related to AT&T is their U-Verse service. We live on some acreage outside the subdivision…read moreareas. Starting with dial-up to the current 'Hi-Speed' U-Verse there's only been AT&T for 30+ years. The 'Hi-Speed' fiber optic service isn't capable of streaming Thursday night football on Prime (under 10 Mbps). No audio and the video starts and stops. The commercials play great. I called their outsourced Philippine customer service because I got a strange double bill. It had my usual bill with my hidden discount for being a 2 tour combat vet from 55 years ago (I'm old) and an extra $175.00 bill on the back. This was on my October bill no less. She proceeded to tell me it was for May and June when my auto payment bounced. Which is ridiculous. They cut you off real quickly if your behind. Well today is D-Day to pay it! Now about the AT&T Store! There's no place here to post for the Slidell, LA store on Airport Rd. I dropped off my trade-in for a new Apple 15 pro max last year. I was supposed to get a $1,000 trade-in on my still new looking 1 year old phone. I asked for a receipt and was told they had no method for giving one. I made him sign a hand written receipt showing it was received by the AT&T Store on Airport Rd. Slidell, LA. Sadly, I didn't notice they did the same thing for my wife's Samsung Fold. That's 2 Grand AT&T! They showed a $50 very old fold-out keyboard phone as a trade-in. A POC I never owned 15 years ago. Both trade-ins, I bought boxed on eBay that looked new but called 'refurbished' for $350 each. So that's $700 more I lost because evidently a employee stole them. As a retired cop, I called the local yocals in Slidell to make out a report. I still have my badge but I was state and I don't ask for special treatment. I've been with AT&T Cell service since my $4,000 1984 Motorola DynaTAC 8000X I still have. Nothing came of it and I stopped using AT&T cell service. I have 15+ cellphones that all look brand new. After you pay off your $50 a month bargain phone, you have to kindly ask them to unlock it. After my ordeal I knew they wouldn't. So, I sold them dirt cheap on eBay as AT&T locked service cellphones. We ended our bargain $225 a month DirecTV and my new monthly cell service cost $15. No dropped calls or texts. So my big beautiful flat screens are just black in a few rooms for now and watch everything online. Spectrum just showed up but their reviews are worse then AT&T! So, 30+ years of AT&T! internet is still up today. I was cheated by AT&T on 2 trade-ins that disappeared but 2 strange 'Pen' something cells with fold-out keyboards were substituted for my 2 $1,000 trade-ins and with a $50 trade-in credit for each. I don't care if they Ding my credit rating because I'm old and it won't matter. I'm sorry, this is way too wordy. I will take it down soon!

This store is either dysfunctional, incompetent or dishonest. I was led by them into a business…read moreaccount that requires a non-refundable $1000 deposit. I was repeatedly promised by them it wouldn't be applicable to me. I have been receiving past due bills from AT&T for $1000+ for several months now. I've called this branch several times about it, they promise to call back later and never do. AT&T customer service is trying to help but can't promise it'll be wiped away. Insanity. $1000 deposit for a SIM card. Stay far away from this branch.

From the owner: AT&T, serving over 81 million wireless customersread more

Went to upgrade iPhone 7 to 16 Plus. Had a very superficial conversation with ??? Before he said…read morehe had to finish inventory and would be back momentarily. 10 minutes later he never came back. Been a n AT&T customer for 30+ years and today I left and went to Spectrum and changed my service and got 16 Pro.

Nicole was so helpful! Such a peaceful experience. I love AT&T. Have been a customer since 2011. Go…read moreAT&T!!!

Recently I performed over 4 hours of work for them, now they are paying me for only 1 hour, it was…read morefor the Experiment Aircraft Association. I was told they needed a helper tech only, to assist another HP Tech, to lift a server into the rack, I knew better but took it anyway. being a former EAA member just wanted to help them out, as they said, well Latif said, if the job duties change or it turns into more than 2 hours the rate will be increased. I get there no other HP tech, he showed up an hour later, he had mis- poor information also, like location, POC, start time. His first words were no he was not the Senior Tech assigned to he case and I was not helping him, he was to be the helper tech, and I was to be the Senior Tech on this assignment. We were there, Assisting the client the Experiment Aircraft Association, specifically their Engineer, Jeff the POC from the EAA, and myself over 4 hours, I was there at 10 AM, Jeff said oh they now changed it to 11 AM didn't they tell you, no they did not, I became the Level III Engineer, the other HP tech left after being there an hour or less, as he was just the, "lifting helper tech", first thing he said to me, was "No he was not the Primary nor Senior tech, he was their to be the helper, and he was specifically told, I was the Senior HP Tech" ie., the one doing the Support side work locally as far as setting the static IP's, setting the ILO address, enabling it, and or setting it to a known good password, or changing it from whatever it was, or resetting everything back to defaults then, for remote support to eventually remote into this new server. We were easily on and off the phone 2 plus hours alone, and the clock started at 10 AM so that alone is 3 hours, and a minimum of 45 min. to get to a support engineer on their end, and during the process we emailed, we sent pictures to HP support, to Frank Luna their project manager from HP, sent him specifically emails, and left phone messages, those are all time stamped, how in what universe with those being the facts, how can this possibly be "denied"? I was on the phone after initially checking out, for over an hour, trying to get them to acknowledge, what was done, who we spoke with, the difficulty we had trying to reach the project manager from HP, and now no one not one person in the entire company was available to approve my time, and or change the job title from grunt helper lifting tech, to Network Engineer III, NO ONE not one person, nor did they call me back as promised in an email, that I requested. Still waiting it has been 3 weeks now and I get this email. " DENIED. " Now 3 weeks later I get this. On Thursday, August 20, 2026 at 05:39:44 PM CDT, BARRISTER GLOBAL SERVICES bam@barrister.com wrote: Hello JEFFREY Weber-Reek, Your dispute has been resolved- Denied. Agent Comment: scheduled to be paid on 08/21 for $69.16 For further details please visit on Technician Portal. Thank You, Barrister Global Services Network

There is literally no company worse than this company. Do whatever you can to not let them contact…read moreyou and never take a job for them. They will undercut you every step of the way. They sent me on a job and sent me the wrong documentation and since I couldn't do it because of the documentation they sent they told me was incumbent upon me to do the research before I left to go to the job and are refusing to pay me. They're terrible communicators. They will call you at 1:00 in the morning two in the morning 3:00 in the morning 4 in the morning and relentlessly harangue. Again if I could leave zero stars and have their company shut down I would.

Went to Spectrum this morning to return boxes and cables and remotes. Changing service to internet…read morebased programming. Kamilah could not have been nicer. She was professional, capable, knowledgeable, and personable. She removed the devices, and as I was preparing to leave, I asked if she could assist me with the steps involved with getting the Spectrum apps on my computer at home. She patiently assisted this technologically challenged senior citizen in such a way that I understood. Full disclosure, I am NOT related to Kam or any of her coworkers, but they ALL deserve a raise. Just my opinion.

5 people standing around watching two work Waited a Hour for a simple task. 4 empty booths that…read morecould serve customers unused

Great customer service and fast response. Will be going back if I need anymore electronics looked…read moreat.

This place is awesome. So awesome in fact that I am giving them five stars despite not being able…read moreto totally repair my device. The concept of the store is excellent. They fix all types of phones and devices, but specialize in the IPhone and Ipod Touch. If a small child decides that an Ipod Touch needs a drink of water, these are the guys you need to see. After the device took a swim it wouldn't work. Once it dried out it would power up, but immediately lock up and reboot. There is a $20 deposit which goes against any cost of repair. If they can't fix your device, you're only out $20. My device wasn't able to be completely fixed, but it will now stay on for more than 5 seconds. Sincere they couldn't get it good as new, I was only out $20. According to their sign, most repairs can be done while you wait. While there I saw them replace a screen on a shattered phone. It was very impressive. The employees were very friendly, helpful and honest. I highly recommend this place as your first attempt at repairing a damaged phone.