I have been a long time customer for over 20 years. I have brought my children up coming to this…read moreeye doctor facility and I myself was a patient of Dr. Michelle Millard. Went there 2 years ago and found out she was not longer there. Fast forward to today, i was trying to book an appointment to get a basic eye exam and while doing so, I called, the phone rang twice, phone picked up and i was tossed on hold without being asked if it was okay for me to be placed on hold. I'm extremely disappointed with the customer service at this office. The staff is ratchet, unprofessional, dismissive, and made no effort to communicate clearly or respectfully. A medical office should make patients feel supported, not ignored. I won't be returning and cannot recommend this place to anyone. Honestly the only thing missing is the staff members wearing bonnets and coming in with their house slippers.

Waited 45 days for scheduled appointment, filled out all the new patient forms even tho I've been…read moreto them in past years, left work early to make the 45 minute drive, only to be told I need to reschedule because I was 12 minutes late after being stopped by a 15 minute train. Apparently I missed the deadline by 2 minutes and there was "nothing they could do". I understand I was 12 minutes late, but you'd think they'd take into account I took a half day and drove nearly an hour after waiting a month and a half for the appointment. I will find somewhere else to make my business.

I was so disappointed in this practice. I went to see Dr Williams for a small growth in the corner…read moreof my eye. She looked at it and said it was part of aging and she could not remove it. She told me I'd have to see a plastic surgeon and my insurance would not cover it. That it would cost thousands of dollars. Very curt, and uncaring. Charged me $60 for visit. I then visited another optometrist who said he could remove in the office and my insurance will cover. He also asked to give me a cataract exam and told me I had cataracts. What a difference.

Good place to go but way over booked! The wait time...you…read morecan spend 2 1/2 hours there and most of it is waiting. But the job is done well !!

Good experience! Great people! I would recommend SVS vision for anyone looking for a great…read moreexperience!

SVS responded to my review with an email address I could contact directly. I was able to submit my…read morerequest for my records via email, and I received the records in a timely manner. I have no idea why the person who I spoke with on the phone gave me incorrect information and was so unpleasant.

Been here twice personally and have paid for stuff multiple times…read more They don't do their jobs. They blatantly lie. Will try and run game. They sit and talk about wanting to suck dicks. Literally I sat and listened in the waiting room while they talked about dick sucking, and having the other ratchet bitch pull up phone numbers of male clients they aren't suppose to be able to. No professionalism. Time stealers. Creepy af.

They lost my business today. I've been coming here since I first started wearing contacts, since I…read morewas 14 years old. I'm 26 now , so I've been a LOYAL customer until now. I came in because I needed ONE pair of contact lenses, just until I could afford an eye exam. She turned me away and said they aren't allowed to give any trial pairs or just one pair of contacts. I then asked when the next appointment date was and she said not until next week (6 days away). I asked nicely if I could get a pair at least just until then, because I literally cannot see to save my life. For 12 years I've been coming here and never had an issue when I asked for ONE pair until I can afford the box or afford an exam. You lost a loyal customer today. Never again. Please DO NOT COME HERE. Manager is rude as well.

Nqobile was AMAZING!!!! He was very patient and informative during my walk in visit. I came in for…read morecontacts and he made sure I had the best deal possible to get contacts AND glasses!!! He made sure my son was also comfortable and calm so I could focus on what I needed. I am so very appreciative of him and his service! He is great! Definitely ask for him when you come in.

Customer service I have been using this location for the last 3-4 years. Me and my wife and the…read morestaff has been great. And we have been spent on average from $700-$900 per pair of glass with my insurance. The frames are great ok but recently the 2 years I have been getting my frames online but still using this vision works for the lenses. Which you would think it would be a bit less .but they still charged me the same amount on my insurance as if I were buying the frames and lenses. Which ok no problem I like the staff who is usually ok. But recently the lenses started to develop a fog like spot with in the lenses not sure why. But took back to vision works in highland Indiana on 1-18-2026. Showed to the receptionist at front desk she didn't know why spot was in lenses and looks to be on the inside of the lenses . So she told me to wait on the male named Bile . So once he looked at my glasses he told me in my opinion that my lenses in my glasses that I were all the time had been exposed to heat or has some how been heated up and that's why the lenses from the inside of the lense had formed a cloudish spot in the inside of the frame. Which was very insulting and dismissive of this young man with arrogance and unprofessional customer service. And told me I would have to see what the manger would say and that he believed my glasses that I keep in the vision works glass case that came with my glasses. And that I somehow caused the defect with in the middle of the interior of the lenses which clearly looks to be a defective with in the lenses . Nothing wrong or any defects with the frames that I bought online because the frames from vision works don't usually last more than 2 years and are not durable. But I still tried use their service for lenses. But I will no longer use this facility in highland Indiana hope that they train the part time young disrespectful mangers especially Mr BILE . He needs a customer service course.

Dr. Ferguson and the staff are super helpful. I even moved my Mom over to their practice. For…read moreyears, I would pick glasses that I liked but didn't look good on me. Their staff is helpful, and I have started toward glasses that are the right size and look good. They helped me understand my Mom's Medicare diabetic visit and what is covered by her insurance. Over the years we had double coverage. The staff navigated and explained the pros and cons of the benefits of each plan and helped us use the most cost-effective options from each of the plans. They have fixed my kid's glasses countless times for free. They are the best.

I have been seeing Dr. Ferguson for the past 12 years and think he is an incredible doctor;…read morehowever, his staff is terrible. His staff is rude and for the past year and a half I've had nothing but problems with them. Today I had the most appalling experience with the staff at this eye doctor office. I called to ask if I could get a free contact lens because my order won't be delivered until Tuesday, and today is Friday. I explained that I couldn't see while driving and needed the contact lens urgently. However, the staff member who answered the phone was incredibly rude and dismissive. Instead of showing any empathy or understanding, they spoke to me in a condescending and patronizing tone, telling me that I should have planned better and had gotten my glasses updated even though it took 20 phone calls to get my contacts ordered. They made me feel like I was a burden to them and that my situation was insignificant. I couldn't believe how unprofessional and callous the staff member was. Their lack of empathy and understanding was truly shocking, and I was left feeling frustrated and disheartened. I will never return to this eye doctor office again, and I strongly advise anyone looking for eye care to avoid it at all costs. The staff's lack of respect for their patients is completely unacceptable. I have multiple stories about this office, this was just the cherry on top

My jury isn't out. I think she is a capable doctor, But,she…read moremay at time will not admit to when something went wrong as in my case. Sometimes i express an issue and I can see a disapproving look and agitation. So most times I after being asked how am I? I would just answer "ok" even though I wasn't. And she knew that. It was blamed on another condition. After months of visits she finally said the magic words.."I don't know". Was referred but she never checked to see how I was. I even called and was told by the techs/desk she would not see me until the other doctor saw and cleared me. Don't I as a patient have a choice? Not in this case. The new doctor is now treating this complication from surgery done. I just wished I was referred earlier than letting things worsen blaming it on pre-existing conditions. On the other hand, the office is nice and runs like clockwork to see you.

I recently had cataract surgery at Williams Eye Institute by Dr. Ann Williams. I was terrified. I…read morehave had extremely poor vision since I was very young and very sensitive about anything being done to my eyes. I had a wonderful experience and an excellent outcome. I could not be more pleased! All the options were explained to me to achieve the best outcome, and Dr. Ann listened and helped me decide on what was best for me. This is a busy practice and the waiting room is generally full, but things more quickly and the whole staff is helpful and attentive. So glad I went to Williams Eye Institute!