I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

I've been going here for yearsss and I can say as of my most recent visit I've been more pleased…read morewith the office! They always have the best variety of Frames and the office staff is friendly as well! They used to be slower than my liking. But I'm impatient if I make an apt. I'm early and want to be seen at That time. But the timing has gotten better! And this Ofcourse this will continue to my eye dr. Office of choice!

MT Greenwood Neighborhood.. I'm telling you Lunettes Family Eye care is a great addition to our…read morecommunity. I just picked up my glasses.

I phoned at 11:20 on a Saturday morning and asked if they had an opening; I was asked if I could…read moreget in ASAP and said yes. Dr. Langle did an exam for multifocal contact lenses and took a complete history of my eye health. She patiently went over all of my options and took extra time with the exam to make sure I was comfortable with the lenses before I left. She also offered to order an additional contact lense in a different strength so I could try both and see which I was more comfortable wearing. The receptionist was very friendly and explained the cost of the lenses. She also informed me of a rebate that would save me $50. I was extremely satisfied with the doctor and the services. In addition, Dr. Langle is from the neighborhood and is investing in our community. I'd rather steer business to a local gal any day.

Great service candy for kids they helped me decide what to eat definitely coming backread more

Very poor customer service!!! I scheduled my appointment online but upon arrival was told that I…read moredid not have an appointment. The receptionist told me that I was wrong; that the last appointment for the day had occurred and that they were done for the day. She went to her computer and asked my name. She then indicated that I was not listed. When I confirmed that I had made my appointment online, she indicated that the online scheduling does not always work. Well, why in the hell are they offering it as an option! No apologize was offered. I plan to return to my former doctor.

this used to be a great place for eye wear reasonable prices. now they are rosin eye clinic. I went…read morein for eyeglasses using a bcbs medicare advantage plan which allowed 150$ for everything so I asked what frames can I get, the person pulled a plastic storage box from under the counter with some funky looking glasses I or anyone else would not wear. time to find someone else.

Purchasing Contact Lenses here is a complete Rip-Off. Best to get the Prescription and go on- line…read moreto purchase at a much Cheaper price. They do have a nice selection of glasses to choose from. Expect to pay more for the designer glasses. Only one eye exam room with only one optometrist...so takes a longer time to get an appointment.

I made my first visit to Ticho Eye Associates yesterday. There are several offices, and I was at…read moretheir offices in Tinley Park, IL. That is part of an Advocate Health Care office building and it is adjacent to a surgicenter just off the intersection of I-80 and LaGrange Road, very easy to find for all to find including Uber and Lyft drivers. There is ample parking. This was a yearly follow-up non-emergency appointment in a new setting for my ophthalmologist which included a new pair of glasses for me as I wanted to replace my older ones. My ophthalmologist is a provider at the practice and it was great to see her in her new setting; they are state of the art equipment and computer applications utilized. The staff are excellent. Part of the staffing include an optician who really knows her field. We found a suitable glasses frame very easily. The orientation of the practice accommodates all ages including pediatric care. As I came into the practice via Medicare, supplemental coverage and out of pocket, I do not know their insurance details. When making an appointment, I would ask about insurance coverage including optical. Note: if you wish bring your own coffee; there are vending machines in the space between the office complex and the surgicenter which is near the main entrance to the building.

Dr. Ticho might leave a tube in your eye and cause irreparable damage to your left eye!!! 0/10…read morerecommend.

I got eye glasses at DiSalvo Ost about a month before I moved out of state. I broke my glasses…read more The frames were discontinued, but DiSalvo Ost was able to find the frames at another optical business. I sent my broken glasses in and they put the lenses in the new frames and sent them back to me. They fit without any adjustment. I could not be happier with the help and service I received from DiSalvo Ost!

I have been a patient of Dr. DiSalvo-Ost for probably 30 years now (we were both babies!). She has…read morealways been wonderful. Her exams are very thorough and she really listens to what I have to say when it comes to discussing options. During a routine check up in August she discovered a very serious diagnosis and if I didn't have eye surgery right away I would be blind in that eye forever. I am so thankful to her for catching this. I went to the surgeon she recommended and my eye is doing great now. I am forever indebted to Dr. Christine for saving my sight. I'd like to add she is very personable and the staff in Orland have always been great too.

Made An Appointment That Took Months To Get, Finally Got It, Only To Be Denied Because They Booked…read moreMe For A 3:30pm Appointment But Told Me It Was Fir 4:30, I Showed Up Around 4:25, And They Said , Your Gonna Have To Reschedule, unfortunately, Next Available Appointment Is For February, Horrible Experience, Will Never Go Back.

Caring and professional staff, informative explanation of eye health by physician. The slide…read morepresentation which you can view as you await your appt is a mixture of humor and interesting facts about the amazing structure and abilities of the eye

Dr. Williams and his staff are amazing. I've been coming to South Holland Vision for years (should…read morehave left a review a long time ago) and the level of service and attention keep me coming back. Thank you Dr. Williams and staff, you always manage to make my day.

My family has been going to Dr Williams for years. He is outstanding! I drive from Dyer, IN to go…read moresee him. He is very knowledgeable and friendly. Have had no issues with his staff. Very friendly and helpful.