First called and ask if masks to worn 100% of time. They said ALL people both staff and customer were mask entered to office and they worn chin straps( masks around chin. Second I had to ask assistant to put on a mask and gave me attitude. She did chin strap most of visit doctor did wear but damage was done. walked out to staff to select glasses and yep chin straps. Both my wife will NOT buy glasses from this firm. Will buy someplace that care about people with conditions or buy online. Only buy from medical places that care about their patience and not a ?????????? read more

The staff there is friendly and eager to help you. They are knowledgeable and will help you understand your insurance plan. I brought in my family of 5 and everyone got new glasses. read more

Vision Source Family Eye Care - Glasses - Eyewear & Opticians Near Me - St. Marys, Georgia

called ahead and asked about having new lenses placed in my present frames after recent eye surgery, told no problem, come on in. Went to office, met by someone who acted like they would rather be anywhere else but at work, only asked for paperwork and insurance info, toward I didn't have any benefits left on my insurance but never once asked about the lenses or glasses. I fully knew going in I would have to pay out of pocket for the new lenses and had marked on the paperwork such. acted like she didn't want to deal with with me after insurance ran. I decided to leave and take my business elsewhere. In the office's defense, they manager called me back, at my requests, and attempted to get me to return but I declined. I would never recommend this place to anyone. read more

Eye dr. Is great ALWAYS gets my husbands eye prescription spot on. But the eyeglasses are always to EXPENSIVE!!! Husband called after appt and said glasses were going to cost 400 dollars even with insurance. He turned around and went back to cancel!! Ordered SAME glasses online with insurance was 73.00 . Last time got a refund from insurance because they overcharged us. Buyer Beware they charge you FULL PRICE for glasses and fill insurance read more

Never try this place; go to Walmart; he is a very experienced dr. I couldn't go to Walmart just because he had surgery and wasn't going to be in his office. I've been living in St. Marys for over 14 years now. I have never been treated so unprofessionally the way I was treated as a customer/patient in this town. I am a month into trying to get a pair of glasses. I purchased over a $700 pair of glasses that do not fit, and I cannot see clearly. The lenses were broken three times in the manufacture, and the current lenses are not ground properly. You asked them to correct it they say the prescription is correct -OK, but have you checked and seen other issues? NO, they won't do that. I agree with other patients' comments quality control and customer service are extremely bad. You wait for them to return a call, and weeks pass they won't call. They treat you as if you are the problem, not their products or their unprofessional service. I am still waiting for you to return my call manager named Julie. I have been waiting for your call since 9:55 am on August 26, 2022. read more

I have been going to Vision Source for many years. Since moving to their bigger facility, I felt like I was being up saled on contact lens. This year, I finally made the move to another Optometrist. After my appointment with my new eye doctor ( after insurance), I paid a total of $59.00 out of pocket...for contact lens exam (not included in my plan and six months of contacts. At vision source I never left without a bill over a couple of hundred dollars. I also was forced to switch to daily contacts...Vision source told me that the 30 day contact was going away,...3 years later they are still available, cost me less, and I happen to be able to see better in them. read more

I have used this office for 15 years, always the best service in the area. Sadly it has lost key employees, removed the lab and is far from what it was. I schedule an eye exam every year in Nov. to have my vision corrected for a flight physical in Dec. It used to be spot on and timely delivery of glasses. This year my appointment was Nov. 10th and was told my glasses would be in in a couple of weeks. The first week of Dec. I received a call that there was a mix up and that they would be delayed. I let them know they absolutely had to be in by Christmas Eve. On the 22nd I received another phone call letting me know that it would be after the first of the year. Completely unacceptable! 5-6 weeks and still nothing but excuses. Hate to say it but it will be the last time I ever use them or recommend them to anyone. To bad, they used to be the best around. read more

My Dr.was Ian. During a routine eye exam for contacts I asked about trying colored contacts. He then went into how black women are the biggest colored contact wearers and it made me and my husband at the time uncomfortable. He then gave me one single blue colored contact. I was so stunned. Never talked about brands or comfort or what I was interested in. Maybe he was having a moment but I never returned for their services. read more

Think hard before going to this store. The other post has it right, and I wish I had read it before going here. I am 7 weeks in to trying to get a pair of glasses. I purchased a $700 pair of glasses which do not fit and I cannot see clearly out of. The lenses were broken twice in manufacture and the current lenses are not ground properly. The manager, who had to come down from Brunswick, asked why I wasn't giving them a chance to make this right. How many bites of the Apple to they think they are entitled to? My husband also bought a pair of glasses. First time they arrived (late), they had the wrong prescription. He finally got them and the first time he put them on, the lenses fell out. Quality control is not a high priority with this group. read more

I am very disappointed by the lack of customer service they offer. I went in during the month of August of 2016. Myself & my children had eye exams done. I also purchased our glasses/contacts there. SUPER EXPENSIVE by the way. They came with a 6 month warranty. Well, my sons glasses broke so I took them in the end of November 2016. They said it will take 10 days to return. Here I am in February of 2017, still with no glasses! I called in mid December before we moved to Maine, they assured me that they should be in any day. They said they would ship them to me as soon as they got in. Called numerous times thru the end of December & no calls were returned. Finally got in touch with them the first part of January 2017. They made excuses about everyone being out sick and they would call to find out what the delay was. Nothing for two weeks...promised to call me back, but never did! At this point we are now at the end of January. I had it & called back to tell them they needed to get him a new pair and express ship them! Fast forward to February 1st. I called AGAIN, they didn't apologize for not returning my phone calls and said they would get them on the 2nd and overnight them that day. Still nothing! I paid almost 600 for his glasses and they are giving me the run around! Don't waste your money there. read more