The service I received was excellent . Visions always beat on the best price any other store. Friendly 100% Canada owned . I purchased a toaster , they toasted the other stores. Allan B Miller. read more

I am confused looking at the other ratings about this store. I can can only give it the absolute highest rating. Their prices are very good and they are most willing to be competitive with other stores as well. The price guarantee and other perks are unmatched. I'm not usually interested in extended warranties but their warranty converts to store credit for the full amount if you do not need it. The requirements for the use of that credit are fully explained on the website. It is not a "refund" but you get a full credit towards other purchases. Karn, Nav and all the other staff are extremely well informed about the products and most willing to make your buying exactly what you want. Steve in installations is extremely knowledgeable and efficient. Wish I could give them a higher rating. read more

Was in the store recently with my sons to purchase a new tv. I was very impressed by Salesperson Yash Raghuvanshi - very knowledgeable and very helpful. Went back today to return the tv stand I purchased, that I found I did not need and was greeted by Yash and had no problems returning. read more

We bought a LG TV 7 years ago and bought 7 years warranty for $209 dollars. Cell no. 2508692178 to check my details We recently would like to buy a massage chair and the staff from visions told us that our warranty credits was expired in July 2020. We were never told that there's an expiration date on this credit when we purchased the TV and warranty. The staff also told us that we should have received an email notification about credit expiration, and we never received this email. So the staff asked us to call head office and ask for the credit reimbursement. I called the head office today and the lady told me that they never send out any expiration notice to customers and there's nothing she can do if we were never told about the expiration date on this credit. She could offer staff discount which is 140 dollars which is 70 dollars less than our credit. This is very disappointing experience as we were told either nothing when purchasing or different things from your store staff and head office phone contact staff. Visions coaxed customers to buy their warranty and promises that we can use its credit if we don't use the warranty and never share with the customers that it's going to expire. The head office staff also said she couldn't do anything about this mistake. Visions is very unreliable and not responsible in the retail service. I am very disappointed. read more

Honestly I went in the Kelowna location of visions today August 17 @ 2:15pm to buy a camera for surveillance. I couldn't find the display so after 5 minutes of walking around the store, I asked someone. They directEd me to a locked display cabinet and then walked away. I assumed coming back with a key. Wrong they went back to it looked like counting inventory . I'd give them zero stars if it would let me. I'd fire every employee in the store and there were two customers and at least 6 employees! read more

I purchased an alpine head unit spent 2000+. bought extended warranty had install bay install my head unit. I had a defective head unit, had install remove it and bring it to store, dropped it off. said they'll call me in a few hours. 6 hours later I go back to see whats happening. the manager KARAN got verbally aggressive with me. told me wait 4-6 weeks for a new head unit. so now I'm out a radio for 6 weeks they don't tell you any of this at time of purchase. I wouldn't spend a dollar in their store! complete rip off. zero help and definitely don't Stand behind their 100% customer satisfaction guarantee. read more

I was suckered into buying Vision's so called "money back warranty". Boy, was I ever stupid and was I ever conned by this business. I bought a Nest Doorbell camera for $299 (with a free promo coral, worth about $60). The salesperson told me that I could get a 2 year extended warranty for another $50 and if I didn't make a claim, I'd get a refund. The Nest camera already has a 2 year manufacturer's warranty, so the salesperson assured me this was an additional 2 years. After all, why would anyone buy a 2 year warranty from Visions when the manufacturer already gives you a 2 year warranty. Duh. Well, was I ever conned. I brought the camera in for servicing just past the 2 year manufacturer's warranty was over. Visions said "Oh, too bad ... Our extended warranty is from date of purchase" WHAT THE H3II?!?!?! You charged me $50 on a $300 item for a warranty I already have?!?!?! Insane. Oh, and this was just outside the 2 year period (within a month). Crooks. Fine, I will take my $50 back. "Sorry, you get a store credit, with limitations". Holy Cow ... what a scam company. I will never, ever buy anything from Visions again. I'd like to support a so called Canadian company ... but even Canadians can be dishonest. Really a bad way to do business. read more

Don't shop here. We had bought a automatic car starter and installation from this store and the employee had no idea what he was doing. Wrote our number wrong, messed up our appointment twice. When we spoke to the manager, he didn't care. As we live 3 hours outside of town, messing up our appointment is big deal. Take our business elsewhere. We are returning everything and never coming back. What clowns. read more

Will never shop here again. Bought a care started and installation and because we were not on there time table for the install they would not honor it or even suggest some kind of solution. Just a sorry too bad. We didn't do the work you paid for and unfortunately their is nothing we can do but steel your money. Don't shop at this place. read more

Visions. I do a lot of price comparisons, and Visions almost always comes out on top for electronics pricing. I've had to go there a couple times to buy things that no one else had, and my experiences have never been amazing. The staff is friendly enough, but I guess they seem sort of "fake", and really love to spew sales talk drivel. I went there once to buy a laptop, and when I was about to pay for it, the salesperson tried to convince me for about 2 minutes straight to get a cell phone with TELUS. I said "no" the first time he asked if I wanted one, but he kept on going on and on and on, saying, "You look like you could use a new cell phone! We have some really awesome ones! How about your friend here, would she like one? No? Awwwww, too bad!" I can accept a salesperson asking once, but to keep going after I decline is really pushing it. I only go here as a last resort now. read more

There is nothing wrong with this location in particular. The parent company however... they offer a warranty return on TV purchases... but when you go to get it back they take forever to return the money then tell you you have to spend double the amount in order to use it. Such crap! False advertising! read more

Simple. If you want service, find another retailer. Went in to get assistance with a camera battery issue. Their position was "we are the retailer, not the supplier. Your issue is with them" They were going to charge me for a battery after 2 months of ownership. Not another dime of mine will be spent here. read more

They sold us the worst TV in the store and when it had massive issues (within the first 3 months) they said they couldn't help unless we use our warranty coverage!!! You only get to use warranty once! What happens in the future when some thing goes wrong again?! I won't ever return or ever recommend visions. read more

Bought a car stereo a few years ago. Sold me defective equipment, blamed the issues on other problems (needs a capacitor) Bought what they had recommended, issue wasn't fixed. Had to go to the Vancouver location to find a the real reason, amplifier was faulty and caused damage to the system. Will not repair damages regardless of a purchased warranty, however other locations outside of Kelowna will actually listen to me. Please stay far away from the store. Not helpful staff and down right malicious. read more

The prices are okay, service at point of sale is seemingly decent. However, my mother purchased several items from this store over the past couple of years, and was pressured into buying a "Money Back Extended Service Plan" when buying a TV - she would apparently get a refund at the end of 3 years if she didn't use it. After 3 years, she called the store (they don't remind you), and they said she had to apply online for the refund. After going through that process, she was notified she had the warranty price as a store credit (NOT a refund), and she would be required to spend $400 to even use it. The worst part is, is that she was told the SAME thing by a DIFFERENT representative when buying a different TV, so will have another warranty "money back" period coming up soon - and I'll bet she can't combine them. We've heard the same story from several other customers, so clearly this is not isolated to one or two sales reps, nor is it isolated to a couple instances. We've contacted several people including the store manager about this, and they're unwilling to do anything. Needless to say we won't be shopping there any more, but for anyone who chooses to - be aware of everything you're agreeing to. read more

Terrible terrible customer service. Don't buy from Jordan. I bought an extended warrently on a new TV and it has only been two months and he would not help me in any way. Will never shop here again. read more

My husband and I purchased a 60 inch TV and a good quality sound bar with all the extras. The sales person was great. Not realizing we would need help to program the sound bar, I called down and my call was transferred to a technician. I asked if we could have someone come out and program the TV for us. Well, With extreme arrogance and attitude, I was told we needed to go into the store for a consult then they could send someone out. I request we do the consult over the phone and proceeded to tell him that the sound bar was of good quality . He then asked if I spent 2,000.00 on it, I replied No, Then he rudely stated That I did not have the best sound bar. A few more comments continued. It was the sharpness and rude arrogance of his tone that I will NEVER step foot in Visions again and will proceed to tell every one I know to STAY AWAY until they take a course in customer service. read more