I have been here once and once is enough. I went in for an eye exam. great... Customer service ladies are rude and the worst part was they had me try on contacts that I had on and wanted to charge me a contact fitting fee. Run away from this place! read more

Most people there are friendly... There is one girl there that knows her stuff, but she is pushy and kind of rude. Long story short, when I have been wearing glasses and contacts for almost 2 decades, don't tell me I "don't understand". Haha, I'm the customer... Even if I was really wrong, I'm still right. I went in two days later and got what I needed from 2 other girls. The girl I prefer not to work with is off on Thursdays. Noted. I'll only continue going because they accept my insurance. read more

I went in with a problem with my frames and my glasses and the manager completely helped me out. My prescription was set in the wrong place so I needed them fixed, which with my insurance would have costed me a copay. My frames were bent due to my boyfriend rolling over on them, obviously that's my fault, so I would have had to pay for new frames. The manager was able to order me a new pair of frames and get my lenses corrected for me free of charge. Now, because I had just gotten these glasses, it might have just been my "30 day customer satisfaction" deal that I was able to get all of this done. But regardless, I was baffled that I was given the opportunity of brand new everything, without having to pay another $500. read more

Came in for a routine eye exam and was taken straight back with no wait. Everyone was so nice and professional. The doctor was very knowledgeable and kind. read more

I purchased two pairs of eyeglasses. When I put them on in the store my eyesight was blurry! I then inquired and the salesperson indicated that if I added the anti-glare coating at $80.00 per pair this would eliminate the blurriness. I left and decided that there was something definitely wrong and not a glare issue and made an appt. with my eye doctor for help. After checking the lenses the right lens was made incorrectly. Wasted more time by going back to Visionworks. The manager agreed that they were incorrect and had them remade. My doctor checked the lenses and agreed they were incorrect again!! In the end I brought them back and got a total refund! I think they need to be able to match the original prescription given to them and make sure the glasses meet the specifications. I unnecessarily wasted a lot of time going back and forth only to be disappointed. read more

The only person that acted like a professional was the Doctor. She ordered a ten day supply of contacts for me for a trial run. When I went out to order them, the first person who got to me handed me off to another associate when she discovered that I wasn't being anything that day. There was nothing to buy-it was a trial run to see if the contacts worked for me. Luckily she gave me to the first person who waited on me. She was nice and professional. I guess she was too new to be jaded like the others. read more

Worst possible place to get glasses or contacts. The staff is least helpful. The doctors are always in a hurry to see the next patient. The equipment used is old and likely covered in bacteria. Staff doesn't even clean it. I have received the poorest service from staff. They can't wait to get out of the store. I am surprised it is still in business. It's better to squint or go without glasses than this place. I would have given it zero stars if there was a away. Please avoid at all cost. read more

I recently went here after I lost my vision insurance and needed to see a cheaper doctor than I was already seeing. I made an appointment here because I stopped in and their glasses selection seemed to be decent. I chose something I liked right there and then and came back for the appointment a few days later. The appointment seemed fine but was much less extensive than I was accustomed to. The doctors are all young and fresh out of optometry school it appeared. That was fine since I was looking for a cheaper store and my prescription is pretty straight forward. When I went to select frames the ones I had seen were no longer there. Apparently the sell them right off the display so there are never the same frames there twice. If you see something there ask them to write down the number so they can be ordered for you incase they are gone next time you come back. I had a hard time finding anything that I liked and the deal they had going on was two pair for 1. The one I really liked the optician didn't like and told me they didn't look good. I didn't get them because of that and had to select something else. I came back two weeks later to get them and they handed me some glasses that were not what I picked out. I thought the one pair might be close but the second was totally different. They insisted that this is what I selected. I tried them on and I felt like I was looking through Harry Carey's glasses. They were so thick I couldn't see anything. They instructed me to sit there and I would get used to them. After a few moments I said this can't be right. I grabbed the file and lo and behold they had the wrong file. It was somebody else's file who had the same first name. How do they file down there, by the first name? They had to search high and low but at last brought me my glasses. I didn't like the frames I had selected on one pair so I had to come back to select another pair. Then I had to come back for the contact fitting. Then I had to come to pick up the glasses again. Then I had to come back for the trial contact fitting follow up. Then I had to come back to pick up the contacts. I felt like I was there more often than I was at my own home. The front office staff was friendly but the business is rather disorganized. I would go back but I guess the old cliché "you get what you pay for" really is true. read more

I wrote a long and negative review on the Tinley Store because our experience was so horrific. Look for it in the filtered reviews under the Tinley store. But, to make a long story short, we checked in at the Bollingbrook store on a Sunday and walked in to talk to a store associate. She was so professional, we decided to go back and try our luck. What a difference from the Tinley store in every way. We were lucky to work with Daisy. She was terrific: personally and technically. The service was so different. My husband wanted drive wear but after being educated on this product in great detail, we decided against them. She was so careful to cover every detail of the lenses we were ordering. She was very thorough. What a pleasure to work with her. We even had an eye exam here. My husband already has his perfect sunglasses and we will go back to pick up the everyday vision glasses. We were offered their new lenses on the first day they were being rolled out. Make the trip out to Bollingbrook. You won't be disappointed. I heard they moved someone from the Bollingbrook store to Tinley and they fired the old manager. Good move. read more

Phyllicia (probably misspelled her name, sorry!) did a WONDERFUL job teaching me how to put my contacts in. She was incredibly patient and gave me great tips on how to care for my contacts. Not to mention, she connected me with their Twenty20 benefits card which landed me a free pair of sunglasses. Great service from Visionworks, as always! read more

Great customer service! Everyone was very professional and knowledge. The doctor was very efficient, I was very impressed.

i've been buying glasses frames from this place for a while. recently i went in to get a pair of frames services that were under a 3 year warranty. employees told me they were not under warranty even though they were. one of the managers said they would call me back and help me get my frames replaced but failed to call me back. visionworks has been no help at all and my frames that are under warranty have yet to be serviced. read more

I am currently going to Vision Works in Bolingbrook and find it ok. I like the Dr and the staff is nice. The staff all seem to be in high school or 1 and 2 year college students. The customer service is good but not anything exceptional. I'm in the process of getting contacts and glasses. I personally did not find their frames very appealing. They don't have a lot of big name brands but sure like to charge you like its big name brand. So what I did was go on a website called Zannioptical.com. They also don't have name brand glasses but are priced way better. I just bought a pair for 12.95. All you have to do is enter your subscription in there and then they fill it. You can even search by your PD and pull up frames that match your prescription. I also put a picture in and was able to try on frames that way. So all in all it is an ok place they get the job done and are nice but I didn't find this place to have any sort of exceptional customer service. You get what you pay for so take the good with the bad and then go online so you don't have to deal with them that much. lol read more