Fast friendly and clean. Lana (sorry if misspelled)! Was amazing. She took her time and explained…read moreeverything. Acknowledged everyone who walked in or called while I was there. Very personable and knowledgeable on all the questions I had. Didn't feel rushed and she even found me a discount for my son's contacts. Keep up the great work and I hope Walmart appreciates her skills! She's the reason I'd go back!

Great experience! Friendly and professional. Eye doc was thorough and made sure I understood…read moreeverything she did and sent results to next dr she recommended.. Support staff was very responsive. Definitely would recommend.

The office is clean and welcoming. Staff helped accommodate my availability as well as pleasant and…read moreprofessional. Dr. 'K' took time to explain all aspects of the eye exam. Definitely a place where I felt valued and welcomed. High five!

I've been here 2 or 3 times now. The first time I got an exam and glasses. They were so kind and…read moreprofessional. They explained everything to me in detail which I greatly appreciated. This last time I went in for a contact lens fitting. They got me in the day of and it was a super quick appointment. I love how there's little to no wait time here and how friendly everyone is.

I normally don't leave multiple reviews, but after my own experience here, I feel it's important to…read moreshare what happened to my father as well. My father purchased a pair of glasses from Perez Eye Care and ended up spending around $600. For a purchase that expensive, you would expect excellent customer service and support if any problems came up. Unfortunately, that was not the case. Similar to my experience, the staff seemed much more focused on making the sale than making sure the customer was satisfied afterward. When my father received his glasses, he had issues with the prescription and was unable to comfortably wear them. Instead of working with him to find a solution, the staff was rude, dismissive, and did not seem interested in helping resolve the problem. The most frustrating part is that he now has a pair of glasses that cost hundreds of dollars and are essentially unusable because the prescription does not work for him. Spending that much money only to end up with glasses you can't wear is incredibly disappointing. Nobody expects perfection, but customers do expect to be treated with respect and to receive support when there is an issue with a product they paid a significant amount of money for. Based on both my experience and my father's, the optical staff at this location consistently fall short when it comes to customer service, professionalism, and treating customers with basic respect. The eye doctors may be great, but the experience of actually purchasing glasses and receiving post-sale support has been extremely disappointing for both of us. I would strongly encourage others to carefully consider their options before making a major purchase here.

I have been coming here for 2 years now. I wanted an eye clinic that didn't belong to a chain. A…read moreplace where they would see me as an individual. I received the care I wanted. Any question I've ever had has always been answered. I have always walked out satisfied.

I went here and got glasses. There was something wrong with the lenses. The girl that does most…read moreof the talking in the frames area, I think her name is, wrote up the order and she really piles on a lot of bells and whistles to the order without discussing them with the customer. Ask a lot of questions and then scale back what's unnecessary so you don't get roped into a $700 bill. Then, there was something wrong with the lenses in one of the pairs the glasses I bought there. My vision was blurry when viewing things 20 ft away. When I went back, she blamed it on how the prescription was written up. To correct it, she said it would be a few hundred dollars more. I ended up going to Vision Source where every staff member I met came across as a knowledgeable professional.

They made excuse after excuse about my glasses not being ready yet. So when I finally said just…read moregive me a refund, they told me that they (UPS) lost them. But they would replace them. It was MY FRAME! The options they offer in the Orland Park location is pathetic and the staff isnt that good. The doctor is very good, but after you are done with your exam,,,,, take your paperwork and run!!

Me and my family will be life long clients of shelle optical! Dr. Julie (again) went above and…read morebeyond my expectations, Dr. julie is very well educated and a hard worker and willing to go the extra mile for you... the only eye doctor me and my family will be going to is Shelle Optical!

Theres a old saying that opinions may very and so here we go , i went for glasses paid 800.00 my…read morehusband paid 600.00 we waited a few months like 3 to get them and when i did i commented that my lenses i couldnt see . They told me that i was going to have to get use to them but i still couldnt see i brought these glasses back like 3 or 4 times never got to where them and when i did they made my eye throb so bad and hurt i had to seek medical . It was the glasses . Not long ago someone from Shelle Optical called and was loud on the phone asking me why i did the post and why i didnt call them ,Truth is after i was there several times and they didnt listen then why would they now. Spending 1300.00 dollars and no good results is not good business and so this person i told her she could have the glasses and i want a refund since we do have laws that you cant do this to people . I went there so i could see letters and numbers not the TV . This person said she had to speak to her manager and it would be about a week , i gave her over a month and this is why i say opinions my vary but i follow my gut . there is more

Stopped in to buy a gift card, staff was very friendly and helpful to help accommodate my goal for…read morethe trip I'm happy to see this a Warby store closer to my home Definitely recommended checking this store out, they have a ton of great options that should satisfy anyone's taste in eyewear

Warby Parker has joined the list of sell-out companies you can no longer trust. It's unfortunate…read morebecause they were an amazing brand. Been purchasing glasses for over 10 years, a total of 13 orders and recently started using them as my eye doctor. There was a short time when I had vision insurance so I went to MyEyeDr, who were good but didn't like their selection of glasses. But I've mostly been a cash customer for eyes and if you're going to go corporate, then Warby Parker was the brand. Not anymore. Like my vision my face has changed over the years. I was so happy when they helped me find a pair of glasses that sit up higher on my face. The past few frames, the glass towards the bottom presses up against my cheeks, which makes the coating dissolve over time. That's not an issue anymore and I'm really happy they helped me find a pair. The experiment went very pear shaped when the new glasses blurred my vision slightly. I have to move them back down to even see what I'm typing right now. Just ever so slightly but enough. The problem is trying to convey this to the staff. I cannot see well out of my new glasses. Their solution was to upsell me on progressives. Did not bother to look at the glasses or my eyes... that I needed progressives because my last pair were progressives and that's it. The pair before my progressive... I can see way clearer than I can out of my new pair!! They will not listen to me. I have almost every pair of my old glasses and have ran thru them all to where my vision has really changed. It's the new glasses, not that they are not progressives. I travel for work 6 months of the year, work about 90 hour work weeks in all weather imaginable. Not only is my time limited but I need a doctor who I can trust as I get older and my visions changes while working in outside conditions. I'm not wearing contacts anymore and almost bought a pair of prescription sunglasses, so happy I didn't! I have about 3 different toothbrushes depending on where I am, and learning I need to do the same with glasses/sunglasses. I need protection for my eyes, and this all just went in a bad direction as I start a new path of not wearing contacts at all anymore. Could have been worse, but they didn't even look at my eyes or glasses after I expressed concern. Or listen. I really can't believe that the employee named Bree try to ask if I wanted to upgrade to progressives like my last pair. I'm so tired of people selling me things. The progressive did not work for me as I explained to the doctor (even though she wrote a progressive prescription I didn't need) and absolutely regret that purchase before this one because of the cost. My last two Warby Parker experiences are regrettable, there will not be a third. I returned the glasses for a refund and will try to find a local eye doctor. Now is the time for local. It's just a shame, they use to be a great company. The lady who helped me find the glasses was amazing, too bad her worth is wasted there.