MT Greenwood Neighborhood.. I'm telling you Lunettes Family Eye care is a great addition to our…read morecommunity. I just picked up my glasses.

I phoned at 11:20 on a Saturday morning and asked if they had an opening; I was asked if I could…read moreget in ASAP and said yes. Dr. Langle did an exam for multifocal contact lenses and took a complete history of my eye health. She patiently went over all of my options and took extra time with the exam to make sure I was comfortable with the lenses before I left. She also offered to order an additional contact lense in a different strength so I could try both and see which I was more comfortable wearing. The receptionist was very friendly and explained the cost of the lenses. She also informed me of a rebate that would save me $50. I was extremely satisfied with the doctor and the services. In addition, Dr. Langle is from the neighborhood and is investing in our community. I'd rather steer business to a local gal any day.

I was recently scheduled to see the doctor. After completing all of the forms, providing my…read moreinsurance cards and arriving 15 mins.early for my appointment, I was denied service as I had left my state driver's license at home in error. I told the front desk that I changed purses and inadvertently left my license in that purse, she said oh, I understand however our policy is you have present it at the time of service. She then picked up her cell phone and called who I am assuming was her manager to explain the situation. Now, from where I was standing I could hear the responses...this person, stated absolutely not, I had to have my drivers license or state I.D. right now or I could not be seen. I told the receptionist as soon as I got home I could upload my I.D. into the patient portal; her posture remained the same. She was told I have credit cards, that match my name, not to mention I completed all office forms with the same identification. Still no go...I certainly understand policy, however there has to be a little give. Why couldn't they just see me?? If I did not provide the I.D. they could have just not scheduled any further appointments until provided. The front desk was not friendly at all and not very customer oriented. I will not be returning

Currently going here for dry eye disease. I have had lipiflow done here with out much success…read more Currently on restasis and using preservative free eye drops. Dr. Carr is extremely professional and hopeful to find a solution to my dry eye issue.

I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

I've been going here for yearsss and I can say as of my most recent visit I've been more pleased…read morewith the office! They always have the best variety of Frames and the office staff is friendly as well! They used to be slower than my liking. But I'm impatient if I make an apt. I'm early and want to be seen at That time. But the timing has gotten better! And this Ofcourse this will continue to my eye dr. Office of choice!

All was great! The…read moreDr. was great as was his staff. I would highly recommend this office.

I have been going to Pearl Vision Frankfort for years. I know all of the staff and the optometrist,…read moreDr. Rutkowaki is the best! Picked up polarized sunglasses recently for our trip to Florida! They are great quality and you can buy them right off the shelf.

I walked in after finding them in an online search for optical repair. I had a pair of Oakley…read moresunglasses that need the hinge fixed. The woman and gentleman at the desk were extremely pleasant. I was walking out a few minutes later with good as new sunglasses after the gentleman fixed the hinge. I would highly recommend them.

Excellent patient and customer service. The opticians are wonderful and the doctors are highly…read moreknowlegeable. One of the only priviate practices in the area with a multitude of specialists that still provide comprehensive one stop service for glasses, contact lenses, and diagnosis and treatment of eye diseases such as dry eye, glaucoma, pediatiric eye exams for school, vision therapy, and diabetic eye exams.

I been going to this eye doctor for many years the service is always wonderful the frame are nice…read morelooking.

It was my first time seeing Dr. Nista and he told me that I had degenerative eye disease. Then he…read moresaid that maybe he did not set the settings right and why don't I come back another time to get it rechecked. Then he increased my prescription from 5.25 to 6.50... it had only been 18 months since I had been to the eye doctor. Once I was using the increased prescription I no longer could see things close up. So, I went for a second opinion. My eyes are perfectly healthy, no eye disease of any sort. And, they decreased the prescription back down to 5.25 and I can see perfectly far away and close up. Also, Dr. Nista's equipment appeared very dated and they got my insurance benefits wrong.

Never got back to me. 6 weeks later and nothing!!!!!!!!!!!!!!!!!!!!!!!!!!…read moreWill not answer their phone or return my calls. Never been treated like this by any business.

The owner is great to work with and does quality work. Very happy with my products, and the cost…read moresavings is substantial.

I was there recently and the doc asked if my glasses were from there when I told him no and where I…read moregot them he said oh they have cheap glasses. I won't be back. The rest of the staff was kind and efficient.

Very disappointed in how this business has become without Dr Walter. New owners have poor customer…read moreservice. After being a customer here since 1994 I'll be going elsewhere.