Great people. Wouldn't go anywhere else! Super friendly. Always support local businesses!read more

I needed a new pair of glasses and my usual optometrist doesn't take my new insurance so I decided…read moreto try this place since it was conveniently located in downtown Lees summit. PLEASE, I BEG YOU NEVER TRUST THESE PEOPLE WITH YOUR EYES!!! When I put my new glasses on, I feel like I am in a fun house because everything is going in and out. I spent over $300 after insurance paid for this worthless pair of glasses. Now I have to go through the holidays blind until my benefits reset and I can do this all over again with someone else

Dr.Pachy is great! She is very professional, knowledgeable, thorough, and really hears what you are…read moresaying. She has helped me find some great options that work best for me. Ruth was great! She made me feel comfortable to take my time when looking at different frames and she helped to tell me not only which ones she liked from the ones I had selected, but why they worked on my face and for my needs as well. The waiting area is very nice, even though I rarely spend more than a few minutes waiting, it is very pleasant. I look forward to my annual eye appointment every year because I feel like they help me (checking the prescription on my old glasses to see if they still work for me, for example) and hear me out and I leave seeing better with a fun new pair of glasses. It's an annual treat!

I can no longer recommend this practice to anyone. The ophthalmologists are very friendly and…read morereally good, but over the last year I have experienced what I consider to be questionable business practices. I was a patient for over 12 years, but I am probably not going to be anymore. Let me disclose somethings that they do NOT disclose until you are already done: 1. If you bring in an outside pair of glasses, because you don't like what they have in stock - they will charge you at least $20 - even if they are filling the script and you are their patient. You brought in a pair of glasses that was not purchased through their store. 2. If you get cataract surgery, and you later need a pair of readers, they sold my father an (81 year old man) readers that cost over $700 which could have been purchased OTC for less than $50. 3. Also, if you wear contacts - they will charge you $85 - not covered by most insurance. Doesn't matter that your prescription hasn't changed, they just want the additional $85 - as "there are materials involved," so I was told. I don't recall anything different from any other eye exam. It ended with, "we have to renew your prescription." So there it is - $85 to renew prescriptions.

I have been coming to Eyemart for years because of the fast making of glasses, always pay for the…read morewarranty. I go in and she pulls up my account and says that my warranty has since been expired. I purchased my glasses in December 2025. It is April! So I asked for the cash price...$189 for lenses to be replaced, that's with the anti reflective and scratch resistant coating. WITHOUT THE FRAME!!! $189 to switch out lenses for the right prescription. I said "I think i will go somewhere else" and this woman had the audacity to sarcastically say "have a blessed day" in a rude way. So I went to Walmart and $112 after taxes. It'll take 5 days but it sure saved me $75 dollars. What a scam! And a Joke of employees who make unnecessary comments to customers. Find somewhere else, you'll thank me later.

I went here, my husband went here and I took a client here. They are helpful, professional and…read morevery knowledgeable. Very patient with individuals with special needs.

I had an appointment for 9:30 for an eye exam. Employees walked around for 20 mins not helping…read moreanyone then I was finally called back for the pre tests by one of the girls. After the pre test, I had to wait another 30 mins to see the doctor. Even after that, I had to wait another 20 mins just to check out! I finally left at 11. I suggest that if you do choose to go here, make sure you have 1.5 hours for exam only. I'd say you'd need 2-2.5 hours if you want to order glasses or contacts. It wasn't even busy!

Chrissy was absolutely amazing!!!! My worst fear happened when I tore my last contact the night…read morebefore an event. My eye doctor couldn't help and I was having zero luck finding anyone to help me. She stepped right up. I can not say enough wonderful things about her professionalism, her cheery attitude, her ability to make you feel like you are her only customer in the moment, and her going above and beyond for a stranger. She has made a new customer in me. She was truly my life saver that day!

I would give 0 stars if I could. Completely inept staff. They sent my glasses back 3 times because…read morethey are not competent enough to check the correct box. After the 3rd send back for their mistake they broke my glasses and are not claiming I am responsible for their repeated mistakes. After I got upset they proceeded to laugh in my face and refused to fix their mistake. AVOID THIS PLACE!

the worst eye care place I have ever been to. Don't waste your time and money going here. I have…read moreeye insurance and I get a free pair of frames and they still wanted to charge me over $600. they were nice until I told them I don't think I should have to pay that much and then they got very rude. I called later to verify the price with insurance and that person was rude too

Good customer service in the healthcare space is so important - This place doesn't have it…read more Beware to any who don't remember to hunt down and read the fine print on your insurance. This place doesn't care to inform you if your insurance doesn't cover a service even though the insurance portal looked like it did - which I deem to be something a decent human would do. Bad excuse for customer service.

The Dr was ready on time, very informative and thorough. My insurance benefits were explained in…read moredetail so I knew exactly what was covered. They also adjusted my current glasses and sunglasses for free. I picked out maybe 6 frames and was given good advise on my face/coloring/style. It was a fun appointment and I would definitely recommend going here. There are so many options to choose from.

Great service. Very knowledgeable. Dr Roadman is great! I definitely will send my friends and…read morefamily there

Nothing but 1 st class service! I was not only checked once but I was checked twice! Very kind and…read morethorough

We have been seeing Dr Parsons for over 10 year! My whole family goes there. She is always…read moreexplains everything and the staff is GREAT!

Great experience in the past however, we are not coming back however do to one of the staff…read moremembers. Very rude lady claimed to have sent us multiple letters about a balance due. Problem is that the staff member can't seem to get the right address in the system, so we never received any letters. Called to pay the balance due from the recent appointment, and she charged for 2. Also, a contact fitting was performed (an extra $50) and I'm not eligible to order contacts until January through my insurance. Wanted me to come back in January to make sure everything is all good. Probably to perform another contact fitting and charge that extra $50. Cancelled appointment. Will go elsewhere.

The customer service at this location is remarkable!!! I simply needed to pick up my daughter…read moreglasses but the store closed at 5:30. I arrived there around 5:40. I'm not sure how to spell her name but Katelyn went above and beyond the standard by allowing me to come in after hours, review my order along with professionally packaging my order. She never reacted in a negative way, had the upmost respect, and deserves a pay raise for providing excellent customer service.

From the owner: At our Lee's Summit, MO, office, our eye doctors provide comprehensive eye exams, glasses and…read morecontact lenses, and eye disease management. Our optometrists, Susan Lake, O.D., Katelyn Hardy, O.D., and David Orson, O.D., offer "affordable luxury": our high-quality comprehensive eye exams, pediatric eye exams, precise vision prescriptions, and an exceptional selection of eyeglasses all come at accessible prices.

Excellent care from the moment you walk in. Very friendly and helpful staff. Doctors and staff…read moreanswered all my questions and concerns with compassion. I highly recommend

Amazing level of empathy and professionalism when I had an issue with my eyewear order. When it…read morewas brought to their attention that I was unhappy with how things were going, everyone I interacted with took a personal interest in making it right and resolving the issue. 100% brilliant, how I was treated. It isn't always easy to transform the experience to a positive for someone who is upset. I went into their office this morning a bit miffed, and left happy. It was very gracious of everyone to take the significant time out of their day to make things right. Thank you. A+